Where is my Constilation Refund???

[boogs]

Your comments are spot on, had Celebrity done the right thing, none of us would be having this conversation.

 

Let's rephrase this to be more accurate: "Your comments are spot on, had Celebrity done what we demand, neither of the two of us would be whining endlessly about this."

Edited March 29, 2014 by boogs

[LMaxwell]

OP still hasn't said WHAT they consider to be a reasonable offer from Celebrity. Set some goal posts. Man up and stake out your point of defense, otherwise enough with this tantrum.

[gkbiiii]

Yes you are!

 

 

 

So, if your car breaks down or has a flat, or your plumbing or roof springs a leak, you will blame yourself for "mechanical neglect", right? If a mechanical failure on a cruise ship should be blamed on the cruise line as "neglect", then anything you own that breaks should also be blamed on the owner as "neglect", in this case you. Or do you have a double standard when it's your stuff that breaks?

 

 

 

Who are these "many others"? There are only two of you on this tread. How would you know there are "many"? Do you work for Celebrity call center? Please explain how you know there are "many others".

 

 

Have you read the many comments from Connie passengers on the attorney's website?

[gkbiiii]

Let's rephrase this to be more accurate: "Your comments are spot on, had Celebrity done what we demand, neither of the two of us would be whining endlessly about this."

 

 

If you review the attorney's website, you will find 24 comments from effected passengers on the December 16th sailing.

 

 

http://www.cruiselawnews.com/2013/12/articles/passenger-rights/celebrity-constellation-suffers-engine-problems-in-key-west/

[LMaxwell]

If you review the attorney's website, you will find 24 comments from effected passengers on the December 16th sailing.

 

 

http://www.cruiselawnews.com/2013/12/articles/passenger-rights/celebrity-constellation-suffers-engine-problems-in-key-west/

 

What is a reasonable solution from Celebrity to offer you? How tough of a question is that?

[Gabbiegirl]

If you review the attorney's website, you will find 24 comments from effected passengers on the December 16th sailing.

 

 

http://www.cruiselawnews.com/2013/12/articles/passenger-rights/celebrity-constellation-suffers-engine-problems-in-key-west/

 

OK I took your bait and looked at the comments, you fail to note that there are repeated posts by a few of those, the actual number of "different" posters, as far as we know, are under 20. Lets see, a ship holds over 3000 and less than 20 are noted here....not particularly remarkable.

 

I was another on this cruise, I had no issue with not getting compensation. I had a great time, and unlike your fellow complainer here stated I would NOT be the first in line to get whatever "gift" might be offered. I tend to earn what I get, enjoy the fruits of that earning and if something goes wrong, make the most of the situation rather than moan and groan for months. Move on, and get over it, cruise with another line and PRAY that nothing happens to change your destinations, I've had it happen 5 times now, twice mechanical, twice weather, once political...didn't get a darn thing anytime...and yet, yet I continue to get on the ship.....go figure.....and, gee whiz, I have a good time too.:)

[gkbiiii]

OK I took your bait and looked at the comments, you fail to note that there are repeated posts by a few of those, the actual number of "different" posters, as far as we know, are under 20. Lets see, a ship holds over 3000 and less than 20 are noted here....not particularly remarkable.

 

I was another on this cruise, I had no issue with not getting compensation. I had a great time, and unlike your fellow complainer here stated I would NOT be the first in line to get whatever "gift" might be offered. I tend to earn what I get, enjoy the fruits of that earning and if something goes wrong, make the most of the situation rather than moan and groan for months. Move on, and get over it, cruise with another line and PRAY that nothing happens to change your destinations, I've had it happen 5 times now, twice mechanical, twice weather, once political...didn't get a darn thing anytime...and yet, yet I continue to get on the ship.....go figure.....and, gee whiz, I have a good time too.:)

 

 

It is unrealistic to think that many passengers have heard of or know anything about the attorney's website. The first I had heard of it, was on this thread. The full refund title, came from the actions of RCCL for its passengers on Adventure.

 

There are far more unhappy disenfranchised passengers, then any of us, will ever know. Many may not even know Cruise Critic or the Miami attorney even exist. The problem for Celebrity, is this great silent group, which may be large in numbers and effect the views of Celebrity; by there friends and family. This is terrible short sided and could have an effect, toward the future.

 

 

Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity. I would be more than willing to book a full suite for a 2015 transatlantic sailing: including purchasing the full top-shelf drink package, tours and a couple of spa treatments. I do spend $$$ when I travel, as my onboard expenses on Connie were more than the price of large cabin (huge balcony like I have never seen on any other vessel!).

 

I am not someone who is cheap or chinsy when I travel: an example as a Hyatt Diamond I get a full breakfast every morning, so I make an effort ot have dinner at the hotel and have drinks at the bar, as my way of saying thank you to the hotel.

 

I guess I am used to how Hyatt treats its customers (Diamond=Elite) so I don't think that it is unreasonable to be treated at sea, any differently. December 2015 I will see how Crystal treats its passengers, on my first sailing with them; a 11 night transatlantic.

 

As I mentioned to Celebrity corporate relations: the $6,500 I am spending on Crystal, I just as easily could have spent on the Reflection, in a suite, with full purchased amenity packages. This direct action by Celebrity cost them in excess of $6,500 in real money.

 

My travel agent was in the process of booking Celebrity, I stopped it and have looked into other lines as well. My next cruise on the Vision of the Seas, out of Panama, I am booked in a Grand Suite. In November, I am booked for the maiden voyage of the Quantum of the Seas.

 

So next year I have Crystal booked and perhaps will add a Cunard or Holland crossing. In 2016 I am thinking about Seaborne for South Asia; thus we have a world of choice.

 

Perhaps Celebrity should keep this in mind, often those on cheap cruises, spend big money on other ones. Personally, I think Royal Caribbean's Club Royale Casino Department, takes such good care of me, as I almost don't see the reason to go back on Celebrity.

 

Through them, I now have reservations for all my dining, including specialty, for my Quantum cruise: which is a full month 1/2 before, reservations open to the general public, on May 15, 2014.

Edited March 29, 2014 by gkbiiii

[Cruising89143]

It is unrealistic to think that many passengers have heard of or know anything about the attorney's website. The first I had heard of it, was on this thread. The full refund title, came from the actions of RCCL for its passengers on Adventure.

 

There are far more unhappy disenfranchised passengers, then any of us, will ever know. Many may not even know Cruise Critic or the Miami attorney even exist. The problem for Celebrity, is this great silent group, which may be large in numbers and effect the views of Celebrity; by there friends and family. This is terrible short sided and could have an effect, toward the future.

 

 

Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity. I would be more than willing to book a full suite for a 2015 transatlantic sailing: including purchasing the full top-shelf drink package, tours and a couple of spa treatments. I do spend $$$ when I travel, as my onboard expenses on Connie were more than the price of large cabin (huge balcony like I have never seen on any other vessel!).

 

I am not someone who is cheap or chinsy when I travel: an example as a Hyatt Diamond I get a full breakfast every morning, so I make an effort ot have dinner at the hotel and have drinks at the bar, as my way of saying thank you to the hotel.

 

I guess I am used to how Hyatt treats its customers (Diamond=Elite) so I don't think that it is unreasonable to be treated at sea, any differently. December 2015 I will see how Crystal treats its passengers, on my first sailing with them; a 11 night transatlantic.

 

As I mentioned to Celebrity corporate relations: the $6,500 I am spending on Crystal, I just as easily could have spent on the Reflection, in a suite, with full purchased amenity packages. This direct action by Celebrity cost them in excess of $6,500 in real money.

 

My travel agent was in the process of booking Celebrity, I stopped it and have looked into other lines as well. My next cruise on the Vision of the Seas, out of Panama, I am booked in a Grand Suite. In November, I am booked for the maiden voyage of the Quantum of the Seas.

 

So next year I have Crystal booked and perhaps will add a Cunard or Holland crossing. In 2016 I am thinking about Seaborne for South Asia; thus we have a world of choice.

 

Perhaps Celebrity should keep this in mind, often those on cheap cruises, spend big money on other ones. Personally, Royal's Club Royal Casino Department takes such good care of me, I almost don't see the reason to go on Celebrity.

 

Through them, I now have reservations for all my dining, including specialty, for my Quantum cruise: which is a full month 1/2 before, reservations open to the general public, on May 15, 2014.

 

Well it looks as though Celebrity did think about it and they decided to let you move on. Basically sounds like you prefer other lines anyway. Guess you both win.:)

[richsea]

It is unrealistic to think that many passengers have heard of or know anything about the attorney's website. The first I had heard of it, was on this thread. The full refund title, came from the actions of RCCL for its passengers on Adventure.

 

There are far more unhappy disenfranchised passengers, then any of us, will ever know. Many may not even know Cruise Critic or the Miami attorney even exist. The problem for Celebrity, is this great silent group, which may be large in numbers and effect the views of Celebrity; by there friends and family. This is terrible short sided and could have an effect, toward the future.

 

 

Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity. I would be more than willing to book a full suite for a 2015 transatlantic sailing: including purchasing the full top-shelf drink package, tours and a couple of spa treatments. I do spend $$$ when I travel, as my onboard expenses on Connie were more than the price of large cabin (huge balcony like I have never seen on any other vessel!).

 

I am not someone who is cheap or chinsy when I travel: an example as a Hyatt Diamond I get a full breakfast every morning, so I make an effort ot have dinner at the hotel and have drinks at the bar, as my way of saying thank you to the hotel.

 

I guess I am used to how Hyatt treats its customers (Diamond=Elite) so I don't think that it is unreasonable to be treated at sea, any differently. December 2015 I will see how Crystal treats its passengers, on my first sailing with them; a 11 night transatlantic.

 

As I mentioned to Celebrity corporate relations: the $6,500 I am spending on Crystal, I just as easily could have spent on the Reflection, in a suite, with full purchased amenity packages. This direct action by Celebrity cost them in excess of $6,500 in real money.

 

My travel agent was in the process of booking Celebrity, I stopped it and have looked into other lines as well. My next cruise on the Vision of the Seas, out of Panama, I am booked in a Grand Suite. In November, I am booked for the maiden voyage of the Quantum of the Seas.

 

So next year I have Crystal booked and perhaps will add a Cunard or Holland crossing. In 2016 I am thinking about Seaborne for South Asia; thus we have a world of choice.

 

Perhaps Celebrity should keep this in mind, often those on cheap cruises, spend big money on other ones. Personally, I think Royal Caribbean's Club Royal Casino Department, takes such good care of me, as I almost don't see the reason to go back on Celebrity.

 

Through them, I now have reservations for all my dining, including specialty, for my Quantum cruise: which is a full month 1/2 before, reservations open to the general public, on May 15, 2014.

 

And you STILL have not specified what compensation from Celebrity will satisfy you. You have responded to most all other posts but that one. Specifically, what exactly is it that would satisfy you?.... a future cruise credit; how much ? A full refund? A public apology? It is not a complicated question. Are you able to answer? You seem to keep ignoring it.

[gkbiiii]

And you STILL have not specified what compensation from Celebrity will satisfy you. You have responded to most all other posts but that one. Specifically, what exactly is it that would satisfy you?.... a future cruise credit; how much ? A full refund? A public apology? It is not a complicated question. Are you able to answer? You seem to keep ignoring it.

 

 

"Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity."

[boogs]

Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity.

 

I almost spit out my coffee when reading your "entitlement" demand of 50% off AND onboard credit. Unbelievable. Nothing else needs to be said. You have proven exactly what kind of person you are with these ridiculous demands just for missing a couple of ports of call. Good luck with that!

 

As the owner of a business, I avoid doing business with unreasonable, unrealistic, and selfish people like yourself. I have found that it is impossible to make them happy, no matter how much we try. Give a little, and they want more. Give a lot, and they thank you by going expecting the same for every little thing. You never win surrendering to their demands.

 

Celebrity will lose nothing by you never sailing with them. In fact, they would come out ahead by not having to again deal with your frivolous calls, letters, emails demanding exorbitant compensation for a minor inconvenience.

 

And bravo to those of you who have posted that you were on this same cruise and are satisfied with how it turned out. You are the kind of people that make this country great - not the greedy types who want everything handed to them on a platter.

Edited March 29, 2014 by boogs

[LSEA]

OK, at this point I think that gkbiiii is not being serious and just enjoying the attention this thread is getting.

[wwcruisers]

Well, perhaps the OP is just not well-suited for the uncertainties that are part of cruising. We booked our second cruise on Navigator of the Seas (spring 2003) specifically because the itinerary included a stop in Jamaica. High seas and bad weather followed us all around the Caribbean, on that cruise. Waves were just too high to safely dock in Ochoa Rios, so Captain Bang turned around and took us back out to sea. Our disappointment was short-lived, as he then proceeded to open all the bars, for the next several hours! :D Was I disappointed? Yes -- I had always wanted to see Jamaica (turns out it was somewhat over-rated). But, did I expect anyone to give me half off my next cruise and OBC? I would have laughed at anyone who even suggested such a thing! ;)

[richstowe]

"Perhaps at this stage in the game, a 50% off certificate and onboard credit would be a reasonable starting offer, from Celebrity."

What about arrests ? Surely someone should go to jail for your pain and suffering .

[gkbiiii]

OK, at this point I think that gkbiiii is not being serious and just enjoying the attention this thread is getting.

 

 

Wait a minute, this is on line with what Royal gave passengers on the Adventure: plus they gave a full 100% refund on the cruise price, plus a sizeable discount on a future cruise. I did not ask for anything back, so I am being reasonable.

Edited March 29, 2014 by gkbiiii

[TMLAalum]

Personally, I think Royal Caribbean's Club Royale Casino Department, takes such good care of me, as I almost don't see the reason to go back on Celebrity.

 

Through them, I now have reservations for all my dining, including specialty, for my Quantum cruise: which is a full month 1/2 before, reservations open to the general public, on May 15, 2014.

 

Royal Caribbean is the parent company for Celebrity. I'm happy you love them, keeps me, a shareholder, happy. As they say down south, "bless your heart"!

[Cruising89143]

I don't think anything any of us say matters to the OP unless of course it lines up with his opinion. I think that Celebrity has decided that some customers are in their best interest to try and satisfy and has decided to let them move on. Probably a good move on their part. Not much else to say.

[SantaFeFan]

What about arrests ? Surely someone should go to jail for your pain and suffering .

 

I think the OP would be happier with a good old fashioned public lynching of Celebrity's CEO. Maybe his new found lawyer hero can arrange it. :rolleyes:

Edited March 29, 2014 by SantaFeFan

[Bailey & Sophie]

OP: no one here is in a position to give you what you want. Give it up. Others have tried to explain it over and over again; YOU JUST DON'T QUALIFY for a refund of any sort.

[Cruising89143]

I don't think anything any of us say matters to the OP unless of course it lines up with his opinion. I think that Celebrity has decided that some customers are in their best interest to try and satisfy and has decided to let them move on. Probably a good move on their part. Not much else to say.

 

Okay my post above should have stated that Celebrity has decided that some customers are "NOT" in their best interest to keep.

[boogs]

Okay my post above should have stated that Celebrity has decided that some customers are "NOT" in their best interest to keep.

 

And Celebrity is smart to do so. Bending over backwards for these greedy people will only encourage them to demand even more in the future. It's rewarding someone for bad behavior, which is never a good idea. No sane company would willingly do that. And I certainly don't want to be on a cruise with them for fear being around them when they throw a public tantrum if something isn't to their liking, much like the OP is doing in this thread. If I wanted to be around people who behave like spoiled 4 year old children, I'd hang around the kiddie pool on some other cruise line.

Edited March 29, 2014 by boogs

[uktog]

I am currently viewing this thread from behind the great firewall of China.

 

I have been amazed at the OPs attitude and have posted already. Goodness knows what he would expect his greedy attorney friend to deliver if there was a real problem

 

Anyway, as I am bored (wait, I need to sue the Peoples Republic, I've been virtually stuck in my hotel room most of this weekend because the smog us at hazardous level, get me a lawyer.....) I decided to look at the link to the lawyers site

 

Haha, I know not why but it has come up as banned in China, apart from Facebook, this is the first such instance I have had all this business trip and believe you me, with clients we have been going to a diversity of "people related" sites. I wonder why this one is blocked? Hmm!

 

So to the OP, pipe down, move on, be thankful for the many blessings you have

 

And to the Moderators I suggest we might be reaching the time to lock this thread, this dog has had his day as they say here when they want us to move debate on

[dkjretired]

I am currently viewing this thread from behind the great firewall of China.

 

I have been amazed at the OPs attitude and have posted already. Goodness knows what he would expect his greedy attorney friend to deliver if there was a real problem

 

Anyway, as I am bored (wait, I need to sue the Peoples Republic, I've been virtually stuck in my hotel room most of this weekend because the smog us at hazardous level, get me a lawyer.....) I decided to look at the link to the lawyers site

 

Haha, I know not why but it has come up as banned in China, apart from Facebook, this is the first such instance I have had all this business trip and believe you me, with clients we have been going to a diversity of "people related" sites. I wonder why this one is blocked? Hmm!

 

So to the OP, pipe down, move on, be thankful for the many blessings you have

 

And to the Moderators I suggest we might be reaching the time to lock this thread, this dog has had his day as they say here when they want us to move debate on

 

Agree with much of what you have said and I have a question for the OP which I'm not sure anyone has asked. Did you write to Celebrity and complain about this situation in a calm, normal tone. Sometime when you do that a company will make some accommodation even when they are not entiteled to anything.

[LMaxwell]

 

As the owner of a business, I avoid doing business with unreasonable, unrealistic, and selfish people like yourself. I have found that it is impossible to make them happy, no matter how much we try. Give a little, and they want more. Give a lot, and they thank you by going expecting the same for every little thing. You never win surrendering to their demands.

 

It took me a few years to learn that, but boy are you ever right. Some customers/clients aren't worth the ROI. They call themselves your best customers because they always return, but they return with unreasonable demands for discounts, freebies, and policy changes made for them only. They don't contribute anything positive and dealing with them is a chore. If you don't give their friends, family, neighbors, and colleagues the same "deal" they badmouth you and bash you. Excessive amounts of time are spent baby sitting deals with them for below average margins.

 

Once I became a bit more savvy at sizing up customers and realizing it was okay to fire a customer, I suddenly had a lot more positive energy to drive business forward. When these people go to a competitor to harass and waste their time and provide them low margins they are doing me a favor.

[Andy]

Hi Everyone,

 

As a number of argumentative and off-topic posts required removal, this thread is now closed. Thanks for your participation & understanding.