NCTribeFan Posted December 3, 2017 #2801 Share Posted December 3, 2017 I know there are multiple threads on the board about beverage cards. I'm pretty sure I've read most of them! I've been off K'dam for 2 weeks now. It was wonderful. Review thread is on this board (I don't bother with the generic CC reviews). In it I mentioned there were problems with beverage cards (I'd pre-purchased 2 $100 cards). I ended up not even using up one of them, thanks to having purchased a 5-bottle wine package. I even gave my last bottle to a tablemate who was staying on for the next 10-day sailing. I had asked at the service desk whether the unused portion would be applied to my o/s account balance and was told it would be refunded to the card used to purchase. The unused balance of the card I had used WAS credited to my onboard account. The $100 unused balance for the other card was not and it has not shown up as a credit on the card used for purchase. Of course, my balance when I disembarked was posted within 2 days. Yet my beverage card refund hasn't been posted after two weeks. :( Anyone have any idea how long this should take? Who do I contact if it doesn't show up soon? Is "Guest Relations" phone/fax the best? Or do I just need to be patient. The credit would come in handy since I've just been doing some Christmas shopping! Link to comment Share on other sites More sharing options...
escapees Posted December 3, 2017 #2802 Share Posted December 3, 2017 We are sailing on the Oosterdam on Jan 10. Our first Holland America cruise. We are frequent cruises on other lines. Question is: Do we need to "Dress up" for dinner. We are used to the casual style on NCL. Just need to know what to pack. Thanks! Link to comment Share on other sites More sharing options...
Rare Crew News Posted December 3, 2017 #2803 Share Posted December 3, 2017 We are sailing on the Oosterdam on Jan 10. Our first Holland America cruise. We are frequent cruises on other lines. Question is: Do we need to "Dress up" for dinner. We are used to the casual style on NCL. Just need to know what to pack. Thanks! Minimum collared shirt and slacks for men. No need to "dress up" unless you wish. Link to comment Share on other sites More sharing options...
Rare kazu Posted December 3, 2017 #2804 Share Posted December 3, 2017 I know there are multiple threads on the board about beverage cards. I'm pretty sure I've read most of them! I've been off K'dam for 2 weeks now. It was wonderful. Review thread is on this board (I don't bother with the generic CC reviews). In it I mentioned there were problems with beverage cards (I'd pre-purchased 2 $100 cards). I ended up not even using up one of them, thanks to having purchased a 5-bottle wine package. I even gave my last bottle to a tablemate who was staying on for the next 10-day sailing. I had asked at the service desk whether the unused portion would be applied to my o/s account balance and was told it would be refunded to the card used to purchase. The unused balance of the card I had used WAS credited to my onboard account. The $100 unused balance for the other card was not and it has not shown up as a credit on the card used for purchase. Of course, my balance when I disembarked was posted within 2 days. Yet my beverage card refund hasn't been posted after two weeks. :( Anyone have any idea how long this should take? Who do I contact if it doesn't show up soon? Is "Guest Relations" phone/fax the best? Or do I just need to be patient. The credit would come in handy since I've just been doing some Christmas shopping! Did you activate the unused card? I think there is a problem if they are not activated. I activated all of mine and had 2 unused beverage cards and they were both credited for my final statement. I think something has gone wrong here. You should have been credited the last night of your cruise. I would contact HAL (click the contact us on the HAL website) and choose the email option. Probably "after cruise" is the best drop down option. That's what I have used in the past when I had a question on the amount that got charged to my credit card. I did find them pretty quick to respond and things resolved very quickly. Hope this helps. Link to comment Share on other sites More sharing options...
NCTribeFan Posted December 4, 2017 #2805 Share Posted December 4, 2017 I never took it out of the envelope, so I imagine it wasn't activated. I'll send them an email. Thanks! Link to comment Share on other sites More sharing options...
Rare kazu Posted December 5, 2017 #2806 Share Posted December 5, 2017 I never took it out of the envelope, so I imagine it wasn't activated. I'll send them an email. Thanks! You're right. It wasn't activated. They need your key card to do that. Good luck. You should be refunded quickly, I hope. Link to comment Share on other sites More sharing options...
Wezzie & Mike Posted December 5, 2017 #2807 Share Posted December 5, 2017 Renting a Cabana We are booked on the Koningsdam for Dec. 10th. 2017 Can not find any information about renting a cabana. (price, availability, etc…) Does anyone know where to view this on their website? Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted December 6, 2017 #2808 Share Posted December 6, 2017 Renting a CabanaWe are booked on the Koningsdam for Dec. 10th. 2017 Can not find any information about renting a cabana. (price, availability, etc…) Does anyone know where to view this on their website? We really enjoyed our cabana experience on the Koningsdam in October. The staff are fantastic. Here is the current pricing. Enjoy! https://boards.cruisecritic.com/attachment.php?attachmentid=410028&d=1503013983 Link to comment Share on other sites More sharing options...
Wezzie & Mike Posted December 6, 2017 #2809 Share Posted December 6, 2017 Thanks "Miss G" for your reply. Glad to hear you enjoyed using the Cabana Retreat. Swings my thinking towards giving it a try. The PDF was most helpful. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted December 6, 2017 #2810 Share Posted December 6, 2017 Thanks "Miss G" for your reply. Glad to hear you enjoyed using the Cabana Retreat. Swings my thinking towards giving it a try. The PDF was most helpful. You are very welcome. :) Link to comment Share on other sites More sharing options...
Rebecca.Claire Posted December 11, 2017 #2811 Share Posted December 11, 2017 Hi all! I was a past member for many years and then life got in the way and I left sadly. But life is good again and my husband and I are planning an Alaskan cruise this July. I have sailed HAL many many times but he never has. I’m trying to plan our trip the best possible way for him. I knew many years ago you could request specific table numbers in the dining room and I knew at one point there was even a layout with the numbers floating around here. Is that still possible to do? I have not yet read every page on this thread nor Can I find a “search the forums” box. Sorry to be repetitive if it’s around. Happy sailing. Link to comment Share on other sites More sharing options...
Rare kazu Posted December 11, 2017 #2812 Share Posted December 11, 2017 Hi all! I was a past member for many years and then life got in the way and I left sadly. But life is good again and my husband and I are planning an Alaskan cruise this July. I have sailed HAL many many times but he never has. I’m trying to plan our trip the best possible way for him. I knew many years ago you could request specific table numbers in the dining room and I knew at one point there was even a layout with the numbers floating around here. Is that still possible to do? I have not yet read every page on this thread nor Can I find a “search the forums” box. Sorry to be repetitive if it’s around. Happy sailing. Welcome back :). You can still request specific table numbers from reports of CC members here. There is a still a dining room layout available for each ship. If you google HAL Cruiser Information you can find the dining room layouts of each ship in the fleet and a lot of facts on HAL Link to comment Share on other sites More sharing options...
Straitlover Posted December 11, 2017 #2813 Share Posted December 11, 2017 I googled and coudl nto find anything recent. Is the in room safe on Noordam keypad or do I need to bring an old card? TIA! Link to comment Share on other sites More sharing options...
Lizzie68 Posted December 11, 2017 #2814 Share Posted December 11, 2017 MDR layouts haven't changed. We still use any card with a magnetic stripe for the safe. Sent from my SM-J320W8 using Forums mobile app Link to comment Share on other sites More sharing options...
Happily@Sea Posted December 11, 2017 #2815 Share Posted December 11, 2017 I googled and coudl nto find anything recent. Is the in room safe on Noordam keypad or do I need to bring an old card? TIA! I know the Vista class ships have keypads on balcony and higher, not sure about Int and OV, I understand from something posted a few months ago, I may need a card on my OV on Zaandam, but she is 'R' class - not Vista. Hope some of our Interior or OV members chime in. Link to comment Share on other sites More sharing options...
Rare rafinmd Posted December 11, 2017 #2816 Share Posted December 11, 2017 My interior cabin (3356) on the Zaandam needed a card to open the safe. Roy Link to comment Share on other sites More sharing options...
Lenalittle Posted December 11, 2017 #2817 Share Posted December 11, 2017 Hi everyone, Thankyou so much for all the info so far. I have a question about the spa on the maasdam. When I go for a massage/facial, can I stay for the day and use that fancy jet spa, hot beds and lounge area? The website is very unclear and confusing. Thanks in advance. So excited about our first HAL cruise. We have only done carnival before. Link to comment Share on other sites More sharing options...
Bentleg Posted December 11, 2017 #2818 Share Posted December 11, 2017 I googled and coudl nto find anything recent. Is the in room safe on Noordam keypad or do I need to bring an old card? TIA! Noordam safe in 7055 had keypad. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Lizzie68 Posted December 11, 2017 #2819 Share Posted December 11, 2017 Omigosh I must correct my earlier post - totally forgot that ours had a keypad on our last cruise - senior moment I guess. Sorry! Sent from my SM-J320W8 using Forums mobile app Link to comment Share on other sites More sharing options...
IRL_Joanie Posted December 11, 2017 #2820 Share Posted December 11, 2017 Hi all! I was a past member for many years and then life got in the way and I left sadly. But life is good again and my husband and I are planning an Alaskan cruise this July. I have sailed HAL many many times but he never has. I’m trying to plan our trip the best possible way for him. I knew many years ago you could request specific table numbers in the dining room and I knew at one point there was even a layout with the numbers floating around here. Is that still possible to do? I have not yet read every page on this thread nor Can I find a “search the forums” box. Sorry to be repetitive if it’s around. Happy sailing. The direct link to the one place on earth that I KNOW you can find answers to most, if not all, of your questions can be found at HAL Facts.com Not sure of the exact link for the layout diagrams, but you should be able to find them here: http://halfacts.com/general-info/ Welcome back to CC!!! Joanie Link to comment Share on other sites More sharing options...
Rare ski ww Posted December 12, 2017 #2821 Share Posted December 12, 2017 Every ship that we have ever sailed on in HAL has a combination pad for the safe. On the NA we needed our key card for the lights to work. Allan Link to comment Share on other sites More sharing options...
Lizzie68 Posted December 12, 2017 #2822 Share Posted December 12, 2017 Every ship that we have ever sailed on in HAL has a combination pad for the safe. On the NA we needed our key card for the lights to work.Allan While I did forget the key pad on our cruise, many of our previous cruises on HAL necessitated the use of a magnetic stripe card for the safe, I believe especially on the smaller class ships. I always used my Costco or local store card. As an aside, on our NA trip this year I used that same card for the light switch! We just raised it a little when we left to turn out the lights, and pushed it down when we returned. Link to comment Share on other sites More sharing options...
Rebecca.Claire Posted December 12, 2017 #2823 Share Posted December 12, 2017 The direct link to the one place on earth that I KNOW you can find answers to most, if not all, of your questions can be found at HAL Facts.com Not sure of the exact link for the layout diagrams, but you should be able to find them here: http://halfacts.com/general-info/ Welcome back to CC!!! Joanie THANKS! How have I never saw this link before! I appreciate it. :) Link to comment Share on other sites More sharing options...
Lenalittle Posted December 13, 2017 #2824 Share Posted December 13, 2017 Hi everyone. I have a question about GTY cabin for Holland America. I leave on my cruise in 8 days, still haven't been given a room yet. I have read a heap of a posts that say I get 14 days to 2 days out. That's all cool. Just wanted to know, the closer to sail day is there more chance of an upgrade? Link to comment Share on other sites More sharing options...
Rare kazu Posted December 13, 2017 #2825 Share Posted December 13, 2017 Hi everyone. I have a question about GTY cabin for Holland America. I leave on my cruise in 8 days, still haven't been given a room yet. I have read a heap of a posts that say I get 14 days to 2 days out. That's all cool. Just wanted to know, the closer to sail day is there more chance of an upgrade? Sometimes yes and sometimes no ;). No one knows how the ugrade fairy really works. Link to comment Share on other sites More sharing options...
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