Rare Miaminice Posted January 30, 2015 #101 Share Posted January 30, 2015 Is your orignal Cruise booked in Germany and payed in EUR? Like directly through Celebrity Germany or a travel agent in Germany? Or did you book trough US (Celebrity, Travel agent...)? Booked on board and transfered to a German TA. This, however, is not relevant in this matter. Additional "items" such as beverage packages, spa appointments and gifts (OBC) can be purchased directly via Cruise Planner, no matter were the cruise was booked. The OBC in the "Gift & Gear" section can even be purchased for someone else - as long as you provide the reservation no., name, sailing date etc. Link to comment Share on other sites More sharing options...
UniPac Posted January 30, 2015 #102 Share Posted January 30, 2015 i called on one that did not send me an email & Celebrity checked & said they cannot check by the confirmation # that I received which did not make sense to me & it did not look like it had gone through, so I did it again & much to my surprise I received confirmation that both had gone through that evening around 8pm so now we have another $100. to spend than we thought which is ok. So give it time. Right after the purchase I got the following email: Dear x, Thank you for placing your order with Gifts by Celebrity! We have received your order that was submitted on CelebrityCruises.com for Reservation Number yyyyyy. Please note that your order is confirmed unless otherwise notified. We will contact you via email/phone if further information is necessary. If you would like to make a change or have questions about your order, please call 1-800-242-6374. Gifts by Celebrity's hours of operation are Monday through Saturday 10:00AM to 7:00PM EST. To contact us via email, please send your email to CelebritySpecialServices@celebrity.com. Thanks for choosing Celebrity Cruises. Sincerely, Gifts By Celebrity So if I don't get any other information by email/phone it should work as they say it is confirmed? Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2015 #103 Share Posted January 30, 2015 Right after the purchase I got the following email: So if I don't get any other information by email/phone it should work as they say it is confirmed? I am still waiting for my email.:( Link to comment Share on other sites More sharing options...
Pean Posted January 30, 2015 #104 Share Posted January 30, 2015 Right after the purchase I got the following email: So if I don't get any other information by email/phone it should work as they say it is confirmed? Unfortunately not. That is the email I was talking about earlier. You will need to check your CC as that is the only way you know for sure if your purchase has gone through if you book online. Sometimes it takes a while for it to go on your card (someone earlier mentioned they do it in order of your sailing) but I have waited about 6 or 7 weeks and when I rang they had no record of me booking it. So don't just assume it hasn't gone through if it is not on your card and book it again unless you want the extra but ring and check first. Link to comment Share on other sites More sharing options...
upwarduk Posted January 30, 2015 #105 Share Posted January 30, 2015 Unfortunately not. That is the email I was talking about earlier. You will need to check your CC as that is the only way you know for sure if your purchase has gone through if you book online. Sometimes it takes a while for it to go on your card (someone earlier mentioned they do it in order of your sailing) but I have waited about 6 or 7 weeks and when I rang they had no record of me booking it. So don't just assume it hasn't gone through if it is not on your card and book it again unless you want the extra but ring and check first. I booked mine 21st Jan and was sent the confirmation email, by the evening. I had an Amenities confirmation from Celebrity on 23rd Jan,but when I checked my C.C online statement 24th Jan, nothing had been debited, but it had on 28th Jan. So in my experience, it takes up to a week to show on your C.C. Link to comment Share on other sites More sharing options...
jveevers Posted January 30, 2015 #106 Share Posted January 30, 2015 So I decided to buy some OBC, say $1000 worth which would be enough to upgrade Drink Package, buy some Shore Trips, do some speciality Restaurants and a few onboard purchases. If any left I can withdraw it and use after the cruise.Went through the gift buying process, result "cannot locate cruise reference number".. Well it is right, I got the # from "My Celebrity". Doubled checked number, name, date , ship, all OK.. Same result...So wonder why I cannot do this? Ok it went through today. Difference is when I log into "my Celebrity" I get message saying cannot locate the booking number. When I DO NOT log into "My Celebrity" it all went OK. Buying OBC is really meant as a gift for other people to buy for you. So maybe this is why it cannot be done when logged in , because the system knows it is you who is buying it. When not logged in maybe system thinks it is some other person buying it for you. I know, sounds crazy, but hey, couldn't come up with any other logical reason. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2015 #107 Share Posted January 30, 2015 Ok it went through today. Difference is when I log into "my Celebrity" I get message saying cannot locate the booking number. When I DO NOT log into "My Celebrity" it all went OK. Buying OBC is really meant as a gift for other people to buy for you. So maybe this is why it cannot be done when logged in , because the system knows it is you who is buying it. When not logged in maybe system thinks it is some other person buying it for you. I know, sounds crazy, but hey, couldn't come up with any other logical reason. You may be right, have you received an email as yet? Link to comment Share on other sites More sharing options...
lakelivin2 Posted January 30, 2015 #108 Share Posted January 30, 2015 I didn't get an email for OBC that I purchased online on Jan. 27. Called Celebrity directly and they couldn't find it... Just rebooked it over the telephone. Link to comment Share on other sites More sharing options...
Rare Cruise Junky Posted January 30, 2015 #109 Share Posted January 30, 2015 I got an e:mail about 1/2 hour after I placed my online order last Saturday but it hasn't hit my card yet. Cruise isn't until 2016 so it may be a while if they are doing it by sailing date. Link to comment Share on other sites More sharing options...
Christine Frances Posted January 30, 2015 #110 Share Posted January 30, 2015 I have found that you will get the first confirmation quickly and then soon after (next day or so) you get a second email with the actual "Amenity Confirmation" as an attachment. If you didn't receive the 2nd one it probably didn't go through. I called the number on the first email and the Gifts By Celebrity rep processed it quickly over the phone. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
mjbc Posted January 30, 2015 #111 Share Posted January 30, 2015 If I purchase OBC in Canadian Dollars now, and if for some reason I have to cancel the cruise, would the OBC be credited back to my chargecard? Thank you Link to comment Share on other sites More sharing options...
airhose Posted January 30, 2015 #112 Share Posted January 30, 2015 Here's my tale: from Ontario, Canada, booked through online American TA in USD, for a Feb. cruise. Yesterday, I purchased OBC from the gift website, in CDN dollars, got a receipt in CDN, at the good exchange rate. I checked my credit card this morning and it had been charged at the higher current rate. I called Celebrity gift site, and she said her system could only process my request in USD. I said it was false advertising, she noted it on my file, and I cancelled it all.:( Link to comment Share on other sites More sharing options...
stoddaj1 Posted January 30, 2015 #113 Share Posted January 30, 2015 I just went to purchase OBC online. It shows a cost of $27.20 Canadian per unit, but doesn't actually state what the OBC unit amount for the ship is. Can anyone clarify? Link to comment Share on other sites More sharing options...
airhose Posted January 30, 2015 #114 Share Posted January 30, 2015 It's for 25 usd. Is your cruise booked in CDN? I hope you get this rate....I didn't! Link to comment Share on other sites More sharing options...
Quitwhin'n Posted January 30, 2015 #115 Share Posted January 30, 2015 Here's my tale: from Ontario, Canada, booked through online American TA in USD, for a Feb. cruise. Yesterday, I purchased OBC from the gift website, in CDN dollars, got a receipt in CDN, at the good exchange rate. I checked my credit card this morning and it had been charged at the higher current rate. I called Celebrity gift site, and she said her system could only process my request in USD. I said it was false advertising, she noted it on my file, and I cancelled it all.:( Just curious if you checked your credit card since you canceled? I had the same situation happen but was afraid to cancel because I didn't want to be hit with a double exchange fee thus losing $ on the refund. Link to comment Share on other sites More sharing options...
Christine Frances Posted January 30, 2015 #116 Share Posted January 30, 2015 If your cruise is booked in USD, any on board amenities, ie drink packages, spa, specialty rest and OBC will be billed in USD. If you are booked in Canadian, you will be charged in Canadian for these items. Link to comment Share on other sites More sharing options...
If only Posted January 30, 2015 #117 Share Posted January 30, 2015 I just went to purchase OBC online. It shows a cost of $27.20 Canadian per unit, but doesn't actually state what the OBC unit amount for the ship is. Can anyone clarify? It does say that the booking is #C171 which is $25.us, I will let you know as we start our cruise on Mon. Link to comment Share on other sites More sharing options...
Quitwhin'n Posted January 30, 2015 #118 Share Posted January 30, 2015 If your cruise is booked in USD, any on board amenities, ie drink packages, spa, specialty rest and OBC will be billed in USD. If you are booked in Canadian, you will be charged in Canadian for these items. The problem is that this is not explained during the online Gifts by Celebrity buying process plus if you are buying a gift for someone, you may have no idea what currency they booked in. The site recognizes the country you are in, gives you a cost, and then charges you a completely different, much higher rate. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 30, 2015 #119 Share Posted January 30, 2015 I am beginning to think my order won't go through, no email as yet or action on the credit card either, it has been 3 days.:( Link to comment Share on other sites More sharing options...
woodyren Posted January 30, 2015 #120 Share Posted January 30, 2015 I know this is a Celebrity thread but I have 39 days coming up soon on Quantum of the Seas and would like to lock in some OBC at these rates. Have had a look on RCCL website and in my booking but can't find anywhere to do so. Customer service closed for weekend in Oz. Any advice appreciated? Link to comment Share on other sites More sharing options...
fifa Posted January 30, 2015 #121 Share Posted January 30, 2015 I purchased OBC on-line 5 days ago and received the first email but no sign of a second email. So I phoned Celebrity on the Australian 1800 number (yes, I booked with an Aus travel agent) and finally got through to the Gifts Onboard section which I presume is in the US. They couldn't see my online purchase so I made a transaction over the phone and they confirmed that it would be charged to my credit card in AUD. This morning, three days later, the transaction is finally showing on my credit card so all good. Now we will see how much I receive on board ;). Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 31, 2015 #122 Share Posted January 31, 2015 I know this is a Celebrity thread but I have 39 days coming up soon on Quantum of the Seas and would like to lock in some OBC at these rates. Have had a look on RCCL website and in my booking but can't find anywhere to do so. Customer service closed for weekend in Oz. Any advice appreciated? Yes, you need to ring up as there appears to be no way of getting OBC online,also if you used a TA, you need to go through them.:D Link to comment Share on other sites More sharing options...
monicajay Posted January 31, 2015 #123 Share Posted January 31, 2015 24 hours after booking on-line and still no confirmation or sign of it on my CC. I used the gift section, so what should I do now, call Celebrity? This is crazy, if I booked an airline ticket, I'd have an e-mail within seconds. Celebrity, what's up with your website???? Link to comment Share on other sites More sharing options...
The_Big_M Posted January 31, 2015 #124 Share Posted January 31, 2015 The problem is that this is not explained during the online Gifts by Celebrity buying process plus if you are buying a gift for someone' date=' you may have no idea what currency they booked in. The site recognizes the country you are in, gives you a cost, and then charges you a completely different, much higher rate.[/quote'] It does tell you, but only on the final screen. Not ideal, but it's not a common, expected scenario to deal with. Link to comment Share on other sites More sharing options...
fifa Posted January 31, 2015 #125 Share Posted January 31, 2015 Yes, you need to ring up as there appears to be no way of getting OBC online,also if you used a TA, you need to go through them.:D I beg to differ - I used a travel agent to book our cruise and had no problem paying them direct. (Celebrity also didn't charge a cc fee like many travel related businesses do in Australia these days) Link to comment Share on other sites More sharing options...
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