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Casino Winnings

324hourtour

By 324hourtour,
in Princess Cruises

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324hourtour

324hourtour

Posted
Posted

The last night on our cruise, I won at the slots. Instead of cashing out I put it back on the room, using my card. When it didn't appear on our bill,

I went to the pursers desk and was told they would mail me a check for the amount. Has this happened to anyone else? If so how long did it take for them to send your check?

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PORT ROYAL

PORT ROYAL

Posted
Posted
The last night on our cruise, I won at the slots. Instead of cashing out I put it back on the room, using my card. When it didn't appear on our bill,

I went to the pursers desk and was told they would mail me a check for the amount. Has this happened to anyone else? If so how long did it take for them to send your check?

 

Be prepared to wait. Our win took 2 months, but we had to fight. Was offered the money as an OBC for our next cruise. :rolleyes:

Our experience may have been a one off.

 

However, in future will ask for cash or cheque at the time in the casino, and not put back on the room card. The ship harbours a hope you will spend it all on overpriced goods/drinks/tours etc

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Dudleydog73

Dudleydog73

Posted
Posted

Were you not informed multiple times prior to the last day that all casino winnings on your casino account MUST be cashed out at the casino cage prior to the last night when the casino closed? They are separate from the ship account from what I remembered and they stated emphatically that you must cash out to get your money. Hopefully things work out for you!

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CruisingJs

CruisingJs

Posted
Posted
Were you not informed multiple times prior to the last day that all casino winnings on your casino account MUST be cashed out at the casino cage prior to the last night when the casino closed? They are separate from the ship account from what I remembered and they stated emphatically that you must cash out to get your money. Hopefully things work out for you!

It's true. They really hammer this point home. I'm not sure how you could not know that you have to cash out the last night.

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cruisequeen4ever Holiday Sharing Rare

cruisequeen4ever

Posted
Posted

The Patter resoundingly states you MUST cash out your winnings by a particular time the last night of the cruise (or sooner if the casino closes earlier). Sometimes there will be announcements, too. You're blessed that they're still going to send you the $! Live and learn; you'll know for next time. Hope you get your $ soon!

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Thrak

Thrak

Posted
Posted (edited)

I'm just shocked that someone was actually a winner! :eek:

 

While we don't gamble in the casino I too am surprised that someone who does gamble would be unaware that you are to cash out before the end of the cruise. Sadly, like others posting here, I don't have any constructive advice to offer as I have no experience in this area. I certainly hope things work out for the OP. This will hopefully be a lesson learned so it won't be a problem in the future.

Edited by Thrak
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AKman2495

AKman2495

Posted
Posted
They even call your room to remind you.

 

That's true. I was on the first leg of a B2B and I got a call at 11:00 pm on the last night telling me I had to clear my casino account. I got down there and brought back all of my loot (about 2 bucks)!

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SwissDave

SwissDave

Posted
Posted

Seems OP was aware of the requirement as they said 'instead of cashing out....' But chose not to.

I too am surprised they won, although i did on my 2nd cruise, hit $800 cumulative on a 'quick hits' machine on the last night about 30 minutes before closing time.

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triple7tahoe

triple7tahoe

Posted
Posted

Please let us know how this turns out. They have managed to scare me enough including stateroom phone calls, that I always cash out. I do not want to start making a habit of leaving money on my casino account and hope that this works for you.

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M2ice

M2ice

Posted
Posted

I think some people on here are missing the mark on their reply.

 

IF you have chips or a ticket yes you have to "cash it out" ie present it for payment. Sounds like the OP presented their ticket to the machine and the machine accepted it, if so the credit should be issued right away. You can be sure if they had taken an advance it would of been on the bill the next day.

 

If it works one way it should work the other.

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Dudleydog73

Dudleydog73

Posted
Posted
I think some people on here are missing the mark on their reply.

 

IF you have chips or a ticket yes you have to "cash it out" ie present it for payment. Sounds like the OP presented their ticket to the machine and the machine accepted it, if so the credit should be issued right away. You can be sure if they had taken an advance it would of been on the bill the next day.

 

If it works one way it should work the other.

 

Thats not the way it works though. For the slots it is a cashless system. You insert your cruise card and create a casino account on it protected by a pin number you select. You then have the option of either inserting bills into the machine to "load" your account or you can take an advance from your ship account to load. At that point the casino account is separate from your ship account.

 

They make it very clear that you must cash out at the casino cage before the last night's casino closing to retrieve your winnings. You present your cruise card and then enter the pin you created to secure your casino account on a keypad and the cage host cashes you out. Hopefully the OP gets it all squared away, but can certainly save themselves a huge headache by simply doing what they drill into you over and over in the future.

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seafish

seafish

Posted
Posted

IMO always cash out - think of it similar to OBC's "use it or lose it". Agree there are numerous notices to cash out last night. Remember if a USA citizen and -IF- you hit $$ (a hand paid jackpot) - you will be required to complete that dreaded reported income tax-form with follow-up from our friends at the FED.

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caribill

caribill

Posted
Posted

I suggest cashing out daily if you have a balance on the casino account.

 

There can be circumstances when the casino unexpectedly cannot remain open as expected for you to go back and cash out later.

 

Examples:

o Unable to sail from a port in time and thus not in international waters.

o Medical evacuation which brings you out of international waters.

o Speed up to get to a port (including on last evening) to avoid weather conditions and thus get out of international waters faster.

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deborahjo

deborahjo

Posted
Posted

Make sure you cash out when you walk away from a machine. The reason I say that is on the Carnival Splendor I walked up to a machine and inserted my card. Put my PIN in and realized I had over $200 on the machine and had not done anything else. Not downloaded funds or anything.

 

The person before me, I am sorry I had no idea who that was, pulled their card out and walked away. I called the attendant and he had me cash out. He told me they would hold the money for 48 hours. If no one claimed it I would receive it because my card cashed it out. Two days later I received the money on my ship board account.

 

All be careful. Make sure you totally cash out when you walk away from a machine every time.

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324hourtour

324hourtour

Posted
  • Author
Posted

I really just wanted an answer to my question, could have done without the lectures. I am aware of the policies and procedures. It was an oversight on my part. Just reconfirms why I don't post much on here.

Seems several people feel the need to reply that have no first hand knowledge of the subject.

I am dealing directly through Princess, at least they are more to the point with the issue.

Those of you that did reply in answer to my question, I thank you and appreciate your input and your own experiences.

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Lovetocruiseprincess

Lovetocruiseprincess

Posted
Posted
I suggest cashing out daily if you have a balance on the casino account.

There can be circumstances when the casino unexpectedly cannot remain open as expected for you to go back and cash out later.

 

Examples:

o Unable to sail from a port in time and thus not in international waters.

o Medical evacuation which brings you out of international waters.

o Speed up to get to a port (including on last evening) to avoid weather conditions and thus get out of international waters faster.

 

Good point. I never though about that one. I would hate to have to deal with Princess after I arrived home.

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elliair

elliair

Posted
Posted
I'm just shocked that someone was actually a winner! :eek:

 

While we don't gamble in the casino I too am surprised that someone who does gamble would be unaware that you are to cash out before the end of the cruise. Sadly, like others posting here, I don't have any constructive advice to offer as I have no experience in this area. I certainly hope things work out for the OP. This will hopefully be a lesson learned so it won't be a problem in the future.

 

I won $250 on a slot machine on our last cruise. I immediately cashed it in and never went back to the casino. It's always been a rule with myself to cash in immediately whenever I win as I don't trust letting it ride.

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MauiLvrs

MauiLvrs

Posted
Posted

Examples:

o Medical evacuation which brings you out of international waters.

 

Or being evacuated at which time the balance on your casino account gets left in the background of all the other stuff that doesn't really matter.

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robandana

robandana

Posted
Posted
I won $250 on a slot machine on our last cruise. I immediately cashed it in and never went back to the casino. It's always been a rule with myself to cash in immediately whenever I win as I don't trust letting it ride.

 

This is a very good policy!

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