What Gives?

[Richard]

Just received an E Mail from RCCL telling me my Set Sail Pass is ready for printing. Logged in and went to print my pass but message said could not print pass, try later. I called and the rep. told me, "Oh that hasn't been working for weeks". How stupid to send me a message and the system does not work. She said IT has been working on it for weeks. RCCL strikes again. Management better get its act together, they are quick enough to take your money but it seems like that's where their service ends. I have a friend sailing with me and they are having the same problem. Anyone else having a problem?

 

Richard

[Clarea]

Other people have reported this problem.

 

We currently have a cruise that says our cruise documents are "issued", but there's no way to print them.

[handbellplayer]

I've had success using a different browser. IE seems to work better than Chrome.

[SheehanDJ]

I don't know why they just don't bail on the whole printing thing. You don't need anything printed to get on an airplane, scan your DL, passport, or card used to purchase the tickets at any kiosk and you are good to go. No reason RCCL couldn't go the same way.

[rummenroman]

I don't know why they just don't bail on the whole printing thing. You don't need anything printed to get on an airplane, scan your DL, passport, or card used to purchase the tickets at any kiosk and you are good to go. No reason RCCL couldn't go the same way.

 

Royal can't even run a decent website, and you expect them to upgrade to a paperless check-in system. I can only imagine how bad that would turn out.

[Retired LEO]

Royal can't even run a decent website, and you expect them to upgrade to a paperless check-in system. I can only imagine how bad that would turn out.

 

The ships will sail on time with nobody onboard.

[cb at sea]

You do NOT need to print it...if you did the online thing, they have all your info. Even if you DON'T do the online thing, you can still give all your info at check in....they retake everything, anyway!!!

Edited September 27, 2015 by cb at sea

[joie1016]

just another reason we never sail Royal anymore !!!

[ckrobyn]

I don't know about anyone else, but the minute I make my final payment, I am just about giddy to print my set sail pass! After 25+ cruises with Royal, this just never gets old :o Even if technically I don't need it to board the ship, printing it in advance just adds to the excitement of my upcoming cruise :)

[zteamtwo]

We are in a GS on Nov 29 of this year. I printed our "Sail Pass" yesterday--no problem. I use IE browser.

[Luv my furbaby]

That happened to me in July for my November Oasis cruise. Could not print from my mobiles, laptop and work PC so I called RCCL. They told me "oh you cant print that until 90 days". Then why did you send me the email!!!!! At 90 I could print it.

[Big_G]

I don't know why they just don't bail on the whole printing thing. You don't need anything printed to get on an airplane, scan your DL, passport, or card used to purchase the tickets at any kiosk and you are good to go. No reason RCCL couldn't go the same way.

 

You still need a boarding pass to get on the plane and I've seen too many people holding up the line while fumbling with their phones at the gate. I can't see where printing a SetSail pass is really an issue. Now if you're complaining about the some of the dumb emails they send out, that might be an issue.

[mollyeilis]

"I don't know why they just don't bail on the whole printing thing."

 

YOU can bail on it. You can fill out everything and have anything that needs to be printed printed when at the port, just like cb said. I've forgotten the papers and there were absolutely NO problems whatsoever.

 

 

You still need a boarding pass to get on the plane and I've seen too many people holding up the line while fumbling with their phones at the gate.

 

A person fumbling with a phone is going to be a person fumbling with their paper boarding pass.

[sullyair]

just another reason we never sail Royal anymore !!!

 

If you don't cruise Royal anymore, why do you visit and post in the Royal sub-forum?

[Arzeena]

If you don't cruise Royal anymore, why do you visit and post in the Royal sub-forum?

 

Good question!

[Big_G]

 

A person fumbling with a phone is going to be a person fumbling with their paper boarding pass.

 

I've never had to expand/adjust the view on my paper boarding pass so the barcode could be scanned but that's just me.

[SheehanDJ]

I don't know about anyone else, but the minute I make my final payment, I am just about giddy to print my set sail pass! After 25+ cruises with Royal, this just never gets old :o Even if technically I don't need it to board the ship, printing it in advance just adds to the excitement of my upcoming cruise :)

 

We felt that way back in the day when that big honking envelope would arrive in the mail. "The cruise stuff is here, the cruise stuff is here"

[ballonewb]

just another reason we never sail Royal anymore !!!

 

Wow

 

I'm sure all cruise lines have some type of issues. Thanks for the heads up

[Lady Hudson]

Couldn't print using Safari on IPad. Switched to Internet Explorer on laptop. Worked fine. Leaving on Saturday. Interesting that luggage tags would print on IPad, however.

Edited September 27, 2015 by Lady Hudson

[pinkroses]

We felt that way back in the day when that big honking envelope would arrive in the mail. "The cruise stuff is here, the cruise stuff is here"

 

Loved that!!!

[Cruising Lions]

Must be under 90 days to print

[#1packerfan]

I use Chrome and had no issues printing my boarding pass for our upcoming Enchantment cruise. I printed it last week.

[aftop]

I printed my Set Sail Pass last month and luggage tags a couple of days ago and had no problems using IE.

[ladylikes2cruise]

used my iPad to print luggage tags and set sail for my upcoming cruise with no issues :D

[happyshelly]

used my iPad to print luggage tags and set sail for my upcoming cruise with no issues :D

 

Donna I just printed my set sail and luggage tags about an hour ago. All set to go soon. Will see you onboard.

 

Michele