On Line Check In

[pete_coach]

Is anyone having trouble with the Celebrity website On Line check in? Celebrity has a very problematic website.

I have been trying to verify edit some data and when I go there I get a bunch of garbled programming junk. This has been going on for about a week.

I want to check all the data I have inputted and calling them would not serve my purpose as we would have to sit there and go over every line and every page and some of it is security restricted.

I have cleared my cache and cookies etc.

Anyway, am I the only one that has this problem?

[jelayne]

I did online check-in on Monday/Tuesday with no problem.

[wallysdtr]

I had trouble with the on-line payment process. It wouldn't let me pay the total balance due unless I took the travel insurance (whch we didn't want). I called Celebrity and paid the full balance but in doing the on-line check it, the system now shows we owe an additional $25.

This is so frustrating because we paid the balance in full. Guess I will have to call when celebrity opens for business and hope they can straighten this out.

[Bo1953]

I have not had these challenges with OLCI... :)

 

Then again my OLCI was completed a few weeks ago so I have had no reason to re-check it, as all docs are printed out (and transferred to my smart phone too) and luggage tags are being mailed.

 

bon voyage

Edited December 26, 2015 by Bo1953

[wallysdtr]

I went back to the reservation - signed out and signed back on. Hoping that the $25 celebrity said was my balance after I paid in full. Now it it worse. the online system is saying we owe $200. now I will definitely have to call.

We have always paid on line and checked in online. this is the first time there is some breakdown of what we owe.

I am trusting it will all work out.

[az_tchr]

The Celebrity website often has issues. Biggest problem is they have so many complicated promotions that require changes in booking and check out requirements.

[JMG]

I was able to do the check in and I ordered luggage tags. In the past they have arrived with no problems. I still have not received the luggage tags. I reordered, nothing. I called and asked them if they were no longer sending out luggage tags and the rep checked and confirmed that the tags had been ordered....still waiting. Worse case, I can print them from the e-docs or get them at the pier.

[bravostar]

Yes, It took me over an hour to do check-in for our January cruise. The screen just would not move or "try in 20 minutes" Finally completed I requested luggage tags but again screen did not move so I guess I will just print them out. Very frustrating!!

[New Hampshire]

I tried checking in for my February cruise today on my computer. The website would not go to the check-in at all. The sailing ship icon just sailed on and on and on. I then tried it on my iPad and had no problem at all going through the whole check-in till completion. The express pass came up and when I printed it, a bunch of unrelated junk is what printed out!!! What' shown on my screen as the pass and what printed had no relation to one another! Now what??

[Eddie's Girl]

For more than a month now when I click on manage your reservation I get the familiar red print that says I can't access my reservation now but to check back in 20 minutes. It never goes away. It's a nuisance but I'll have my TA handle it when we get closer to our Feb cruise date. There have been things like this that have happened on every X cruise we have done since 2013. [emoji35]

[WpgCruise]

Worked fine for me

 

Did the online check in ordered luggage tags, bought an excursion.

 

FWIW I'm using IE11 and Win 7

[pete_coach]

Well, I have tried on my laptop, my desktop and my IPad in all cases when I log on to the website then to My Celebrity, then go to Reservations, then lick on Online Reservations to edit my Online Check In forms I get

{{resourceBundle.mapItems['global.banner.header']}} and {{resourceBundle.mapItems['name.first.label']}}: {{selectedUserDetail.personalDetails.firstName}}

* {{resourceBundle.mapItems['name.middle.label']}}: {{selectedUserDetail.personalDetails.middleName}} {{resourceBundle.mapItems['middle.name.a

 

that gibberish continues down to the bottom of the page.

[eandj]

When I sat down to check in for our Jan. 10 cruise today, (day after Christmas) I expected the worst. But things moved smoothly. I printed the luggage tags.

 

BTW, am I correct when I saw only one bar scan booking confirmation for me and my dh? Seems we used to get one for each. But it appears one per room now?

 

Anyways, all went well.

[fleckle]

When I keep encountering the same error over again every time I try, sometimes just clearing the cache is enough.

 

Other times I find it helpful to log out of my Celebrity account (if logged in),

clear my cache, cookies and history, reboot and try again with a fresh start.

 

 

BTW, am I correct when I saw only one bar scan booking confirmation for me and my dh? Seems we used to get one for each. But it appears one per room now?

If I recall correctly, we have always had both names appear on the same express pass with the same bar code, as we share the same reservation number and the same onboard account.

 

Only one of us does the online express pass check-in procedure and accepts for the other person as well.

 

But we print out 2 copies of the xpress pass, so we can each have one in case we board separately, for whatever reason.

 

(Actually, we could board separately even without the extra copy, or for that matter without doing on-line check in at all, but it makes the check in procedure at the port a little faster and easier this way.)

 

[eandj]

 

 

If I recall correctly, we have always had both names appear on the same express pass with the same bar code, as we share the same reservation number and the same onboard account.

 

Only one of us does the online express pass check-in procedure and accepts for the other person as well.

 

NT]

 

Thanks. We forgot the procedure on X. Have been away for almost 3 years.

I too always print out duplicates of tickets, reservations etc in case one of us loses a copy.

[LimaSierra]

I recently had these same problems attempting to check in for our January cruise. After frustration set in, I called the Captains Club number and the representative was very helpful. Problems solved. Should have started there at first sign of trouble.

[jewliana]

I had some issues with online check in for our January cruise coming right up. Finally finished, printed E docs...went back to print luggage tags and it says I am only 10% finished with my check in.

I dont know if I should leave it and just show up with my Printed E Docs or try again to check in. I am afraid to make things worse! LOL

[Bo1953]

I recently had these same problems attempting to check in for our January cruise. After frustration set in, I called the Captains Club number and the representative was very helpful. Problems solved. Should have started there at first sign of trouble.

 

 

A+++++ makes sense to me.

[vtcruising]

I made my final payment Friday and had been trying to print the Xpress passes since. In one place it said the check-in was 90% done and in another "Congratulations - the check-in is 100% done. Print your Xrpress Pass" When I clicked it, a note that I wasn't fully paid came up. I rechecked the balance and it was still zero.

 

When I rechecked our check-in info we were down to 10% complete so I gave up and called Celebrity. She said the balance is zero and I was all set to print and I said that it wouldn't print because it kept saying that I had a balance. She very nicely attached one Xpress pass for both of us to an email and sent it to me.

 

Unfortunately, it didn't have two separate accounts to sign (what I spend in the casino is my little secret ;)). I went back on the Celebrity website and low and behold I could now print our two separate Xpress passes, each with our own credit card. Life is good ... until the next online adventure with Celebrity.

[AtleeH]

I'm simply amazed and flabbergasted that huge company like Celebrity which, as a major part of it's business, presents such a large face to the public, allows a POS software system to exist. The X system is a totally FUBAR.

 

To me though, it seems to point to the corporate attitude of doing everything to fatten the bottom line, (taking away the water from Aqua Class cabins) to avoiding spending any money to upgrade their software, and IT department.

[redglass]

I had horrendous problems this morning with online check-in for a Feb cruise. Clearly a website issue. I finally completed it by entering the information and saving / exit each page. Whoever Celebrity uses for their website coding is not doing them any favors. Seems like I have had periodic issues for 5 years now. Maybe 20% of the time. Not a good record in today's world.

[Eddie's Girl]

Yesterday I finally called Captains Club about my check-in problems. The agent put me on hold for about 2 minutes and came back politely telling me she couldn't get into my booking either. She said she would pass it along to IT. Checked my booking today and nothing has changed. It will now be my TAs problem.

[rmalbers]

Has anyone ever found out what the deal is with X's IT staff? Is it like two guys or something?

Edited December 30, 2015 by rmalbers

[davekathy]

Has anyone ever found out what the deal is with X's IT staff? Is it like two guys or something?

 

Celebrity's IT Department is in training. They are being trained by RCCL's IT Department.

[not2old]

Tried for over 45 miutes Mon, Tues and this morning for online check in and finally called Captains Club! The lovely lady who took my call tried to do the check in for me and after 30 minutes, she sent me to a supervisor who was FINALLY able to complete it for me as I fed her our information! It's too early for us to order luggage tags so I guess that too will be an adventure!!

You can call 1-877-200-2897 for help...

HEY ATLEE! We are from the 360 side of Mechanicsville