Bobal Posted August 23, 2016 #1 Share Posted August 23, 2016 Brilliance of the Seas 6 June sailing 2017 disappeared from sale over 7 weeks ago. Various calls and emails have either gone unanswered or excuses been given (to those on the roll call) until today when a member was advised that the 12 day cruise would now be an 8 day cruise. RC are now showing an 8 day Western Med cruise in place of the 12 day Eastern Med cruise and just a little digging around shows the following charter on sale for what would have been the final four days http://www.shipsomnia.com/experience/ And all this before any guests have been informed. Don't RC care at all about customer service :mad: Link to comment Share on other sites More sharing options...
Beachammo Posted August 23, 2016 #2 Share Posted August 23, 2016 No.....they don't care! It's happened to me twice now. I now book backup cruises for each of my cruises. We can then decide which one to go on when they get closer. Link to comment Share on other sites More sharing options...
PCWalton1 Posted August 23, 2016 #3 Share Posted August 23, 2016 Brilliance of the Seas 6 June sailing 2017 disappeared from sale over 7 weeks ago. Various calls and emails have either gone unanswered or excuses been given (to those on the roll call) until today when a member was advised that the 12 day cruise would now be an 8 day cruise. RC are now showing an 8 day Western Med cruise in place of the 12 day Eastern Med cruise and just a little digging around shows the following charter on sale for what would have been the final four days http://www.shipsomnia.com/experience/ And all this before any guests have been informed. Don't RC care at all about customer service :mad: They do it just to give you something to complain about. [emoji33] Sent from my Galaxy S7 Edge using Tapatalk Link to comment Share on other sites More sharing options...
Bobal Posted August 23, 2016 Author #4 Share Posted August 23, 2016 No.....they don't care! It's happened to me twice now. I now book backup cruises for each of my cruises. We can then decide which one to go on when they get closer. Unfortunately that's not an option for us in the UK. If we cancel a cruuse we lose our deposit Link to comment Share on other sites More sharing options...
Beachammo Posted August 23, 2016 #5 Share Posted August 23, 2016 Unfortunately that's not an option for us in the UK. If we cancel a cruuse we lose our deposit Glad our rules are more lenient....at least for now. We have friends in London that play by those rules. Link to comment Share on other sites More sharing options...
mollyeilis Posted August 24, 2016 #6 Share Posted August 24, 2016 Unfortunately that's not an option for us in the UK. If we cancel a cruuse we lose our deposit I've read of people in the UK booking through US travel agents to avoid those penalties. Link to comment Share on other sites More sharing options...
John Reid Posted August 24, 2016 #7 Share Posted August 24, 2016 They do it just to give you something to complain about. [emoji33] Sent from my Galaxy S7 Edge using Tapatalk Brilliant response! Link to comment Share on other sites More sharing options...
MrsKC08 Posted August 24, 2016 #8 Share Posted August 24, 2016 It seems to me that this is happening more on the smaller ships. What I think they are trying to do is drive people to book the larger/newer ships instead? Dunno. I do agree though that they should be letting their customers know who have already booked this particular cruise. Unless you booked with a TA and the TA hasn't relayed that information to you yet!? Link to comment Share on other sites More sharing options...
dln929 Posted August 24, 2016 #9 Share Posted August 24, 2016 We've had the same thing happened to us 3 times now and in each case I informed my travel agent of the charter! So no, the only way to reliably find out what's going on with Sold Out sailings is to follow Cruise Critic. What a way to run a business! Link to comment Share on other sites More sharing options...
molly361 Posted August 24, 2016 #10 Share Posted August 24, 2016 Apparently the BR 1/15/18 is also chartered. RCL knows it is chartered but does not know what the alternate dates are yet. It went off their site a few weeks ago Link to comment Share on other sites More sharing options...
squadron Posted August 24, 2016 #11 Share Posted August 24, 2016 It seems to me that this is happening more on the smaller ships. What I think they are trying to do is drive people to book the larger/newer ships instead? Dunno. I do agree though that they should be letting their customers know who have already booked this particular cruise. Unless you booked with a TA and the TA hasn't relayed that information to you yet!? I don't think any cruise line should have to notify every guest who books who has already booked. That would be like expecting airlines to tell who has already booked when you book a flight. I have cruised on the same ship with groups or certain organizations and because of the number of passengers you wouldn't know expect maybe if some wear name badges. Often groups spend sea days at meetings in conference rooms . Link to comment Share on other sites More sharing options...
uksimonusa Posted August 24, 2016 #12 Share Posted August 24, 2016 I don't think any cruise line should have to notify every guest who books who has already booked. That would be like expecting airlines to tell who has already booked when you book a flight. I have cruised on the same ship with groups or certain organizations and because of the number of passengers you wouldn't know expect maybe if some wear name badges. Often groups spend sea days at meetings in conference rooms . When a ship is chartered, no "normal" passengers are allowed to board, so, yes, the cruise line should really notify you. Link to comment Share on other sites More sharing options...
Big_G Posted August 24, 2016 #13 Share Posted August 24, 2016 It seems to me that this is happening more on the smaller ships. What I think they are trying to do is drive people to book the larger/newer ships instead? Dunno. That's a pretty good conspiracy theory but if someone wanted to charter the larger ships they probably would. Probably more like it's just cheaper and requires less people to charter a smaller ship. Link to comment Share on other sites More sharing options...
Bobal Posted August 24, 2016 Author #14 Share Posted August 24, 2016 I don't think any cruise line should have to notify every guest who books who has already booked. That would be like expecting airlines to tell who has already booked when you book a flight. I have cruised on the same ship with groups or certain organizations and because of the number of passengers you wouldn't know expect maybe if some wear name badges. Often groups spend sea days at meetings in conference rooms . May I suggest that you actually read the thread before posting. This has nothing to do with knowing who is on a flight or a cruise. This is about a 12 day cruise which was booked in good faith and has now been changed to an 8 day cruise with different ports and whereby the latter 4 days have been chartered to an exclusive group. Hardly the same scenario you are describing. :rolleyes: Link to comment Share on other sites More sharing options...
heatherb1958 Posted August 24, 2016 #15 Share Posted August 24, 2016 (edited) Brilliance of the Seas 6 June sailing 2017 disappeared from sale over 7 weeks ago. Various calls and emails have either gone unanswered or excuses been given (to those on the roll call) until today when a member was advised that the 12 day cruise would now be an 8 day cruise. RC are now showing an 8 day Western Med cruise in place of the 12 day Eastern Med cruise and just a little digging around shows the following charter on sale for what would have been the final four days http://www.shipsomnia.com/experience/ And all this before any guests have been informed. Don't RC care at all about customer service :mad: Anne that really stinks. I am always leery of booking the short cruises months in advance because I know they can become full charters and now you are not even safe booking the longer cruises. I am mad for you. Edited August 24, 2016 by heatherb1958 Link to comment Share on other sites More sharing options...
Bobal Posted August 24, 2016 Author #16 Share Posted August 24, 2016 Anne that really stinks.I am always leery of booking the short cruises months in advance because I know they can become full charters and now you are not even safe booking the longer cruises. I am mad for you. Thanks Heather, you're damned if you do (book early) and damned if you don't. Best wishes to you and John :) Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted August 25, 2016 #17 Share Posted August 25, 2016 May I suggest that you actually read the thread before posting. This has nothing to do with knowing who is on a flight or a cruise. This is about a 12 day cruise which was booked in good faith and has now been changed to an 8 day cruise with different ports and whereby the latter 4 days have been chartered to an exclusive group. Hardly the same scenario you are describing. :rolleyes: As you booked in the UK you are protected by EU law......if you are not satisfied with the alternative - they owe you 150% of the fare you paid + any pricedifference to your new cruise on a different line.... So booking in the EU does have big advantages too!:D Link to comment Share on other sites More sharing options...
IsanTom Posted August 25, 2016 #18 Share Posted August 25, 2016 Money talks! Link to comment Share on other sites More sharing options...
SeagoingMom Posted August 25, 2016 #19 Share Posted August 25, 2016 Unfortunately that's not an option for us in the UK. If we cancel a cruuse we lose our deposit As you booked in the UK you are protected by EU law......if you are not satisfied with the alternative - they owe you 150% of the fare you paid + any pricedifference to your new cruise on a different line....So booking in the EU does have big advantages too!:D OK, how can both be true? Am I missing something? Link to comment Share on other sites More sharing options...
csnarpy Posted August 25, 2016 #20 Share Posted August 25, 2016 As you booked in the UK you are protected by EU law......if you are not satisfied with the alternative - they owe you 150% of the fare you paid + any pricedifference to your new cruise on a different line....So booking in the EU does have big advantages too!:D I'm curious about this as well. If true, then I'm booking through the uk site from now on! Link to comment Share on other sites More sharing options...
OHCruisinDad Posted August 25, 2016 #21 Share Posted August 25, 2016 Unfortunately that's not an option for us in the UK. If we cancel a cruuse we lose our deposit Find a US based TA that is flexible with fare adjustments and cancellations. I have had a few sailings changed and while it can be upsetting, I am always happy to take the OBC or other benefits they provide as compensation. Fortunately, when this situation has happened to us, the sailings were typically 9 to 12 months or more in the future. :) Link to comment Share on other sites More sharing options...
Geldhart Posted August 25, 2016 #22 Share Posted August 25, 2016 (edited) OK, how can both be true? Am I missing something? If you cancel on your own, you lose the deposit. If the CRUISE LINE cancels you get the benefits. So if you book two in case of a charter and it doesn't charter, you lose the deposit. Edited August 25, 2016 by Geldhart Link to comment Share on other sites More sharing options...
Bobal Posted August 25, 2016 Author #23 Share Posted August 25, 2016 OK, how can both be true? Am I missing something? I'm curious about this as well. If true, then I'm booking through the uk site from now on! No, it's not true. And posted by someone renowned for stirring the pot so best ignored Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted August 25, 2016 #24 Share Posted August 25, 2016 If you cancel on your own, you lose the deposit. If the CRUISE LINE cancels you get the benefits. So if you book two in case of a charter and it doesn't charter, you lose the deposit. Correct! Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted August 25, 2016 #25 Share Posted August 25, 2016 (edited) I'm curious about this as well. If true, then I'm booking through the uk site from now on! You would have to be a citizen of the EU as well to benefit from the different rules as you can not enforce them when you do not have EU citizenship. Brilliance of the Seas 6 June sailing 2017 disappeared from sale over 7 weeks ago. Various calls and emails have either gone unanswered or excuses been given (to those on the roll call) until today when a member was advised that the 12 day cruise would now be an 8 day cruise. RC are now showing an 8 day Western Med cruise in place of the 12 day Eastern Med cruise and just a little digging around shows the following charter on sale for what would have been the final four days http://www.shipsomnia.com/experience/ And all this before any guests have been informed. Don't RC care at all about customer service I have been in the very same situation just recently and it does take RCI a very long time to inform you - but I was able to get a good solution for the problem with them. You will have to work a little with them but in the end all is fine for me - very contrary to the advice that was shared before on this board. You also want to contact EU consumer rights - as RCI is in a very different situation in the EU as they are in the US where all offers are goodwill - not so in the EU! My lawyer was even telling me I could sue them even so I booked under US rules because citizenship pre vales....but fortunately that was not necessary as they offered a good solution. Good luck hope it works out for you as well! Edited August 25, 2016 by germanfflyer Link to comment Share on other sites More sharing options...
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