Anyone else with problems signing in to Cruise Personalizer

[cheeseclan]

Hello,

 

I have been trying to sign in to my account and my husbands account and it keeps saying not valid or something to that effect. Anyone else having problems?

 

Thanks

[Kenswing]

Hello,

 

I have been trying to sign in to my account and my husbands account and it keeps saying not valid or something to that effect. Anyone else having problems?

 

Thanks

No, I've logged in several times today without any issue.

[cheeseclan]

My son had to reset his password and my husband sign in worked on google chrome. I have tried on all 3 computers with no luck.

SO i put in that i forgot my password and it says i cannot be found....

[By The Bay]

Same here, on problems signing in. Might require a call to Princess.

[wishfulone]

Sometimes the little internet whell thingie goes around and around for a very long time. Usually by the time I'm ready to give up and click elsewhere it lets me in. Try that.

[wishfulone]

Sometimes the little internet wheel thingie just keeps going around and around. When I'm finally ready to give up and click on another part of the page, it lets me in. Not saying it'll work for you but give it a try. Good luck.

[cheeseclan]

Does anyone have a number to call? Would it be to the captains circle department?

 

Know wheel spinning for me. It just says invalid when signing in and then when i say forgot my password it says not found :(

[Zeikah]

Hello,

 

I have been trying to sign in to my account and my husbands account and it keeps saying not valid or something to that effect. Anyone else having problems?

 

Thanks

 

 

Mine does the same thing if I try to log in via my princess account. If I go in through "Booked Guests" it works ok.

[wishfulone]

Sorry about the double post above. The CC website seemed to have a bit of meltdown. Something weird ahppening at the Aussie end that's for sure.

[cheeseclan]

I too was able to go in as a booked guest but once in i could not go into the cruise personalizer part. I need to check on some stuff and it will not let me do it without signing in. Very frustrating since i am the one who does all the booking and makes all the payments !!

[casofilia]

No problem getting in through "Booked Guest" after going through with my password.

 

Mike

[hooked_on_cruising]

Hello,

 

I have been trying to sign in to my account and my husbands account and it keeps saying not valid or something to that effect. Anyone else having problems?

 

Thanks

I had problems a few weeks ago. Called Princess and somehow email adress had been changed, not sure how that happened (net was changed to "ner"). Main Princess number will connect you to Captain's Circle.

[compozer]

I have been having problems logging in on my tablet. I could only log in under booked guest. I have five cruises booked and had to use my booking number each time. It doesn't keep me logged in when I want to check the other cruises so i have to go back to booked guest each time. I like to check flight prices daily and this has been a huge waste of time for me.

I have no issues with my "old laptop" but it needs to warm up for 20 minutes and is very slow.

I did call Princess weeks ago and they said "clear my cookies". I did but it is not any better.

[FritzG]

Late last night I wasn't able to sign in on my husband's account, but I could open mine.

[san diego sue]

I changed my email account for both my account and husband's last year.

A couple of months ago wouldn't let me sign in . Tried my old email which is still a working account and it works.

Rather than trying to switch again, just leaving it alone.

[Colo Cruiser]

Hello,

 

I have been trying to sign in to my account and my husbands account and it keeps saying not valid or something to that effect. Anyone else having problems?

 

Thanks

 

Problems for he last week or 2.

There is a long thread on it.

[spearmint]

I also cannot get into the cruise personalizer. Went via "Booked Guests" with all information presented correctly, including my booking number. The site will not let me in, as it says that I have no right to that booking number. It's not a great concern, since I run off all pertinent pages as soon as they are available. But it is annoying, all the same, as I thought I might re-visit some shore excursions.

 

Bill

[cheeseclan]

Got thru to princess and they had changed my email address to one i have not used in awhile. Got it all straightened out.

[LoisGilbey]

I created a princess account for myself and my husband, which is in my name.

However, I can only view my own Personalizer.

How can I view my husbands personalizer.

[caribill]

9 hours ago, LoisGilbey said:

I created a princess account for myself and my husband, which is in my name.

However, I can only view my own Personalizer.

How can I view my husbands personalizer.

 

You need to create an account that is in his name with a different password than the one for the account you created. It is OK to use the same E-mail address for both accounts.

[AF-1]

15 hours ago, LoisGilbey said:

I created a princess account for myself and my husband, which is in my name.

However, I can only view my own Personalizer.

How can I view my husbands personalizer.

what are you trying to access in each personalizer?  Once you create your account and you both are on same booking number; you should be able to see each persons credits, shore excursions.  I don't think you need to create two separate personalizers.