Celebrity Website - managing reservation issues

[bbappel]

I wanted to check to see when our final payment for our 29 May 2017 cruise was due because my husband got an e-mail saying that we had to pay in 7 days or it would be cancelled while our paperwork says final payment is due on March 15. When I click on "Manage Reservation" I get a refresh and the website stays where it was. Is anyone else experiencing this or just me?

 

Thanks,

Beth

[FlorenceItaly]

I wanted to check to see when our final payment for our 29 May 2017 cruise was due because my husband got an e-mail saying that we had to pay in 7 days or it would be cancelled while our paperwork says final payment is due on March 15. When I click on "Manage Reservation" I get a refresh and the website stays where it was. Is anyone else experiencing this or just me?

 

Thanks,

Beth

 

 

It is not happening on mine. I have a cruise scheduled for 17 May 2017 in which I have made final payment. I clicked on Manage Reservation and it took me right into it. ETA: I just went into another future reservation(Oct. 2017) and had no problem getting into it. My May cruise I booked directly with Celebrity. My October cruise is booked with a TA.

[Shadow9612]

I haven't seen this problem, but could it be a browser problem? Maybe try clearing cache, or using a different browser (Firefox, chrome, IE)?

[dkjretired]

I wanted to check to see when our final payment for our 29 May 2017 cruise was due because my husband got an e-mail saying that we had to pay in 7 days or it would be cancelled while our paperwork says final payment is due on March 15. When I click on "Manage Reservation" I get a refresh and the website stays where it was. Is anyone else experiencing this or just me?

 

Thanks,

Beth

 

 

Sometimes if you hadn't signed out your last time on, it acts up. Try signing out and them signing in.

[cruisestitch]

I haven't been able to get to Manage Reservations for well over a week. Captains Club said it was aware of the problem and had reported it to IT. I expect it to be fixed soon. Or never. Or sometime in between.

[Knolmom]

In the interim, I think final payment might be 90 days out. My final payment date for. June 4 cruise booked thru Celebrity was March 4. When I changed the reservation to my personal TA it became Feb20.

[bbappel]

I signed in as my husband and it worked OK. It may be my sign in - I've had issues with logging in that get fixed and then broken over and over. It's too complicated to explain, but that is why I asked. I wanted to know if anyone else was having a problem.

[maisiecat]

I've had issues, I'm on the 4th computer/ iPad in house trying to complete check in and print xpress passes, not yet released, assume because celebrity have not yet taken payment from TA. Each time I can get in once, log out and then never get back. It appears to be cookie issues. They are aware of issues, my TA confirmed this.

 

 

Sent from my iPad using Forums

[opa&oma]

Yes, I have the same problem. I called them about it a month ago!

[ROYALBOY]

Got my email today for a March 19 payment... called Captains Club and they confirmed my online due date is correct and the email is wrong.

 

 

Sent from my iPad using Forums