WillH Posted September 3, 2017 #1 Share Posted September 3, 2017 Hi Not sure if it is just the UK website affected, but there doesn't seem to be any link now to login to my World Club Account. The World Club link at the top of the Cunard Home Page just goes to a page with info on the benefits and gives email/phone contact details. Am I missing something ? I wanted to check that my marketing preferences were still correct as I seem to have stopped receiving any communications from Cunard - eg no info about upcoming 2019 voyages which are pre-released this week. I have read the very helpful info on the 2019 post here but thought that Cunard would be promoting this. Many Thanks Will Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted September 3, 2017 #2 Share Posted September 3, 2017 Nope, you are not missing anything. It's not been there for ages. I wanted to check out status after our last cruise but you can't. More staggering Cunard IT incompetence. Link to comment Share on other sites More sharing options...
bluemarble Posted September 3, 2017 #3 Share Posted September 3, 2017 This does appear to be an issue specific to certain Cunard web sites and not others. It is an issue with both the UK and Australia sites (and perhaps others), but for whatever reason, it is not an issue with the US web site. Here are some screen shots I made to compare the top portion of the UK and US Cunard World Club pages. UK Cunard World Club page: US Cunard World Club page: The URL to the US Cunard World Club page ends with "/world-club-sign-in-register/". That extra portion is missing from the URL to the UK Cunard World Club page. Attempting to add that to the UK URL produces a "The page you are looking for cannot be found." error. If there is a way to log in to your World Club account anymore from Cunard's UK web site, I don't see it. And as Mr. Toad has indicated, it has apparently been that way for some time now. Regards, John Link to comment Share on other sites More sharing options...
BellaAnna Posted September 3, 2017 #4 Share Posted September 3, 2017 I did not receive the communication about the 2019 schedule either. I am in the US. Is it only being released to the U.K.? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare Bedruthen Posted September 3, 2017 #5 Share Posted September 3, 2017 I actually emailed them about this last week. This was their reply Thank you for your email to the Cunard World Club. Please accept our sincere apologies for the delay in our reply. To bring our guests an enhanced online experience we are currently reviewing our website and digital facilities, which includes the Cunard World Club account facilities. During this time the online account management tool is no longer available. We plan to introduce a much improved version in the future. Further updates will be available online at www.cunard.co.uk/already-booked/cunard-world-club/ In the mean time, should you require a list of your voyage history or need to make any amendments to your records, we would be more than happy to assist. Alternatively, you are welcome to speak to a member of the team within our Customer Contact Centre via telephone on 0843 374 0000 (Lines are open 0800-2000Monday - Friday, 0900-1700 Saturday and 1000-1600 Sunday. Calls cost 7p per minute plus your telephone company's network access charge). Link to comment Share on other sites More sharing options...
WillH Posted September 3, 2017 Author #6 Share Posted September 3, 2017 Thanks everyone for the updates. Let us hope that at the end we get a world class Cunard website ! Will Link to comment Share on other sites More sharing options...
robbie_3 Posted September 3, 2017 #7 Share Posted September 3, 2017 (edited) Just to note. If you use the 0843 number the service provider access charge can be way above the 7 pence a minute call charge, for us it's typically a 11.5p a minute access charge on top o the call charge. After experiencing problems e mailing to sort out missing cruises from my world club account I got a £11.00 phone bill from calling the 0843 number and that was using the lowest access charge out of two of my providers. Of course the use of 0843 numbers is not unique to Cunard but it does appear to me that some UK home line providers are making larger than necessary profits for access charges that should really be free. Edited September 3, 2017 by robbie_3 Link to comment Share on other sites More sharing options...
Underwatr Posted September 4, 2017 #8 Share Posted September 4, 2017 I'm in the US & I haven't been able to log into the CWC account for years. Most recently the "Forgot Password" function asks for my first and last name but has no function after that. Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted September 4, 2017 #9 Share Posted September 4, 2017 Just to note. If you use the 0843 number the service provider access charge can be way above the 7 pence a minute call charge, for us it's typically a 11.5p a minute access charge on top o the call charge. After experiencing problems e mailing to sort out missing cruises from my world club account I got a £11.00 phone bill from calling the 0843 number and that was using the lowest access charge out of two of my providers. Of course the use of 0843 numbers is not unique to Cunard but it does appear to me that some UK home line providers are making larger than necessary profits for access charges that should really be free. I used Carnival's main switchboard number. 023 8065 5000 in the past if I ever needed to get in touch directly. I presume it still works. Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted September 4, 2017 #10 Share Posted September 4, 2017 To bring our guests an enhanced online experience we are currently reviewing our website and digital facilities, which includes the Cunard World Club account facilities. During this time the online account management tool is no longer available. We plan to introduce a much improved version in the future. Further updates will be available online at www.cunard.co.uk/already-booked/cunard-world-club/ There we are the, staggeringly incompetent. They could have just left the old one in place until the new site was ready to go live. That's normal companies do. Could you imagine your bank doing something like that ? Link to comment Share on other sites More sharing options...
Rare Bedruthen Posted September 4, 2017 #11 Share Posted September 4, 2017 It's not just that part of the web site that is a mess. We have been looking at the transatlantic crossings for a couple of months. Sometimes the pricing includes the flight, sometimes it is the cruise cost only which automatically comes up, The optional button to include/ exclude flights sometimes works, but usually it leads you to a message to use the option, which actually isn't there. I think they have some real IT issues going on behind the scenes Link to comment Share on other sites More sharing options...
Rare eroller Posted November 21, 2017 #12 Share Posted November 21, 2017 Very disappointed this feature has disappeared. You can no longer update your address, check your World Club status, or see your cruise history from the Cunard website. You have to call or email if you want any of that. In addition, you can no longer order brochures to be mailed to your home. Only online downloading. Again you have to call if you want a brochure mailed to your home. It's never a good idea to delete functionality from a website like Cunard has done. The goal is to increase functionality! Does Cunard think its passengers are that technology challenged that these features are baseless? Not a great way to attract next generation cruisers. I'm hoping it's temporary. Link to comment Share on other sites More sharing options...
bluemarble Posted November 21, 2017 #13 Share Posted November 21, 2017 That's unfortunate. The Cunard World Club login page was still working for me here in the US a few days ago when I last logged in. Now I see we in the US are in the same situation those in the UK have been in for the past several months. The "World Club" link on the cunard.com home page now just takes us to a page advising us of an email address and phone number to use if we want to update our membership details. Link to comment Share on other sites More sharing options...
sogne Posted November 27, 2017 #14 Share Posted November 27, 2017 That's unfortunate. The Cunard World Club login page was still working for me here in the US a few days ago when I last logged in. Now I see we in the US are in the same situation those in the UK have been in for the past several months. The "World Club" link on the cunard.com home page now just takes us to a page advising us of an email address and phone number to use if we want to update our membership details. currently on board QE spoke to world club sales 2day, who did not know about this!! Link to comment Share on other sites More sharing options...
PORT ROYAL Posted November 27, 2017 #15 Share Posted November 27, 2017 The rumour is this site was being abused by some inserting up to three past cruises (allowed in the honesty boxes), solely to promptly upgrade their memberships (to Diamond?), but never having cruised on them. The official stance is the site was removed to be replaced by a new one. The new pages are being constructed. When completed, the site will be again accessible. Thought: Possibly without the 'honestly box' insertions facility? We'll see. Cunard to investigate membership status? Link to comment Share on other sites More sharing options...
Pennbank Posted November 27, 2017 #16 Share Posted November 27, 2017 The rumour is this site was being abused by some inserting up to three past cruises (allowed in the honesty boxes), solely to promptly upgrade their memberships (to Diamond?), but never having cruised on them. The official stance is the site was removed to be replaced by a new one. The new pages are being constructed. When completed, the site will be again accessible. Thought: Possibly without the 'honestly box' insertions facility? We'll see. Cunard to investigate membership status? Just Rumour ! Adding to those boxes made no difference to your Count. Link to comment Share on other sites More sharing options...
Oldace Posted November 28, 2017 #17 Share Posted November 28, 2017 Same Here..:cool: Entered several other cruises with other cruise lines and it made no difference to my Cunard totals or CWC membership level.:D Link to comment Share on other sites More sharing options...
jpolich Posted January 11, 2018 #18 Share Posted January 11, 2018 Still no club sign in on United States web site Link to comment Share on other sites More sharing options...
Oldace Posted January 17, 2018 #19 Share Posted January 17, 2018 Same in Australia..:mad: I sent an e-mail two weeks ago asking for an update but got the exact reply as provided in Post #5. Not very impressive.:rolleyes: Cheers, Oldace.. :beer-mug: Link to comment Share on other sites More sharing options...
safarigal Posted January 25, 2018 #20 Share Posted January 25, 2018 Same in Australia..:mad:I sent an e-mail two weeks ago asking for an update but got the exact reply as provided in Post #5. Not very impressive.:rolleyes: Cheers, Oldace.. :beer-mug: Currently still no sign in function on the US World Club page. Very frustrating! Link to comment Share on other sites More sharing options...
Bell Boy Posted January 26, 2018 #21 Share Posted January 26, 2018 Just need to put a request in at the Voyage Sales Office the next time you are onboard. The CWC site (UK) has been down for well over a year. :mad: I requested a copy of my voyage history when I was onboard the other month. Received a print out delivered to the stateroom, three or four days later.:) Link to comment Share on other sites More sharing options...
safarigal Posted January 27, 2018 #22 Share Posted January 27, 2018 This was the reply to my email enquiring about why the log in function had been disabled. So they are STILL working on it apparently! "Thank you for your recent email. At the present time, we are upgrading our website and it is currently unavailable. If you need any assistance, please call our office at 1-800-728-6273 in the US or 011-44-23-8065-5000 in the UK." Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted January 27, 2018 #23 Share Posted January 27, 2018 If any company fails to update a certain feature on it's site after 12 months, it's fairly safe to assume it has zero intention of ever doing so. So when they say "we are upgrading out website" what they mean is "we have lost interest and will not be upgrading". Link to comment Share on other sites More sharing options...
Bell Boy Posted January 27, 2018 #24 Share Posted January 27, 2018 Quite right Toad, they (CWC) gave me the run around for well over a year. Eventually decided to nip it in the bud and get onboard Voyage sales to sort it out .;) Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted February 1, 2018 #25 Share Posted February 1, 2018 This is the response we got today Good Day, At the present time, weare upgrading our website and it is currently unavailable. We do not have anestimated time to be back on line. If you need any assistance, please call ouroffice at 1-800-728-6273 in the US or 011-44-23-8065-5000 in the UK. Sincerely, Nanci Hammond Cunard World Club worldclub@cunard.com Link to comment Share on other sites More sharing options...
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