RCI computer glitch

[mo&fran]

This morning DW received an email from C&A , welcoming her to C&A with a gold statusand 7 cruise points. Problem is we are D+. Called C&A and was told that a computer glitch(really) caused it to not recognize her number, so it assigned a new number, hencethe email.. seems that happened to a bunch of people who cruised in December. I thought that something funnywas going on because our points did not increase after the cruise. DW has more points than me because she used to goon girls cruises with friends, so when I log on, it is really her total pointsthat shows up.

[Clarea]

Thanls for the latest interesting RC IT "feature".

[irishgal432]

Yes, It happened to me from my November Cruise and then on my December cruise, so I now have 3 c/a numbers. They had to merge them, but they did not show up in my account. Had to make 3 phone calls and 1 meeting with the loyalty ambassador.

[Ocean Boy]

Should I expect to be Gold level after my next cruise?:(

[Cigar King]

That happened to me as well. They took care of it right away. Interesting this was it was the first part of a B2B. The second part worked fine. Anyway, check your cruises and make sure they are all correct.

[voyager70]

Unbelievable. Just when you think Royal's IT department can't get any worse.

[racerxspeedy]

It happened to me in December as well. It took 4 weeks, three calls and raising it to C&A Manager before it was resolved.