cancel and rebook - UK

[adam7392]

Hi All, 

 

Hoping someone with UK booking experience will be able to answer as I know US is totaly different. 

 

Just checked price of our Summer 2019 cruise which is now £444 cheaper.  I booked using a FCC for myself and wife (also have 2 children in same cabin) so we have effectively paid a £150 deposit and have a total of $50 on board credit.

 

Have just called Princess, as I booked direct online, but they are on holiday so I'm just wondering what are my options ?

 

I could go online and cancel and then book another cabin - similar cabins are available online where we want.  According to the invoice, cancellation at this point is 15% - I presume that is 15% of the deposit - i.e. £22.50 ?   If I cancel online would I lose the FCC and hence the credit or will they  let me keep this to apply to the new booking ?

 

Alternatively is this something that needs to be done on the phone - and if so will Princess (UK) simply drop the £444 from the bill or make me go thru cancellation and rebook and if so same questions as above - i.e. is the FCC and onboard credit lost ?

 

Thanks all and Happy New Year.

 

[CCFC]

It will be 15% of the invoice not the deposit.

[Denmal]

I would wait and call princess today.  They should be back working today.  They should be able to do it with the 15% penalty

[antsp]

You can refare once per booking for £50 pp

[fishnchips]

UK princess closed today open tomorrow.

it would be nice to find out the results though adam7392 

please let us know 

Edited December 26, 2018 by fishnchips

[NSWP]

I have had several 'refares' via Princess Australia inc overseas cruises.  No problem re faring and no charge at all.   It is wrong they charge UK pax a fee.

Edited December 27, 2018 by NSWP

[adam7392]

OP here - Have just called Princess and for the benefit of any other UK residents in this situation who find this post this is what happened:

 

Apparently you can do one 'Move over' per booking (his terminology not mine) at a cost of £100 (not sure if that is £25 per passenger or £50 per lead passenger or just a flat £100).  The £100 is payable immediately and the fare was then reduced to the latest amount minus our £150 FCD and the £100 just paid.  My wife's and my FCC is also transferred and my shareholder credit will also be sorted out.  You end up receiving a new booking reference which may also have a negative effect as I booked via Topcashback so may now miss out on any cashback as that may now fail to track correctly.

 

If the price drops again then I would need to cancel and rebook.

 

So I've effectively got the latest price plus £100.  All in all I'm happy enough with that, though it seems like our US and Aussie cousins get a better deal than us Brits.

 

Thanks to everyone who replied and hopefully this post may be of use to others.

 

 

 

[antsp]

Don’t worry about topcashback, Princess does not track the booking through to final payment 

[adam7392]

3 minutes ago, antsp said:

Don’t worry about topcashback, Princess does not track the booking through to final payment 

 

So you saying you never end up getting the cashback from them? - I am still wating for cashback from a Princess cruise in the Summer that I would have expected to have been paid by now.

 

[antsp]

No, quite the opposite, I've had cashback paid on a cancelled cruise as well. 

[Reina del Mar]

Speak to them..you are allowed to re fare once ,in UK,..at an admin cost of £100 per booking.