Glass in food

[voyager70]

Thanks for the clarification Cheng. 

 

[A&L_Ont]

50 minutes ago, chengkp75 said:

Yes, I found the comment about the battery in the smoke detector to be strange.  The smoke detectors are hard wired to a central panel on the bridge.  However, they don't turn the sprinklers on, what does that is the small plastic "pill" holding the stopper in the sprinkler.  When this melts at a pre-determined temperature, the stopper falls out, and the rain begins.  It will also start to rain when some bright spark decides that the sprinkler head makes a good place to hang a clothes hanger, and breaks the pill.

 

It's hard enough keeping up with the door lock batteries, let alone if the smoke detectors had them.

 

As far as finding glass in food, I will say that I have no dog in the hunt with regards to RCI, but my personal feeling is that this could happen on any cruise line, or any restaurant on land as well.  Heck, having made burgers by hand, and cooking them myself on my own grill, I bit down and had a wire stick into the roof of my mouth.  Did this make me stop grilling for ever (never sailing RCI again), or did it make me stop using the wire bristle brush to clean the grill?

 

 

Chief, thanks for the inside info. I have seen those stickers saying “no clothes hangers” and your description makes total senses. Heat pops the “plug” and out comes the water. 

 

I would not want to imagine changing the door lock batteries for the cabins, let alone smoke detectors.  If they had them. 

Edited December 29, 2018 by A&L_Ont

[Bee Guy]

19 hours ago, Deb77 said:

My husband and I went on radiance of the seas to new zealand. He is Australian and had never been on royal carribean before. He and I recieved a decent cabin but the smoke alarm went off waking us up at night once at 2am before 3 days into the cruise they replaced the battery and problem was solved. Then while enjoying our dinner my husband bit into an appetizer tart and found he had bitten down on glass, he pulled it out and staff came and took the glass. He didnt even know if he ingested any, we were scared to death! We were afraid to eat the food, who knows what else they have in it. Glass is bad, we are shocked!!! The final straw was when a dessert cart came flying towards my table as the ship was turning, smashing into a window as i had just luckily got up to look out at the scenery. were very lucky we were not harmed from this nightmare at sea. When i returned i contacted american corporate office to be told here is a coupon off another cruise, ha i wont be needing that, I wont be going on another cruise with them, safety is not serious to royal carribean in my opinion. Jessica at corporate acted uncaring and like no big deal, ummm yes it is. Having food without glass, and being safe at sea is a Big Deal

 

 

Sorry that you had a bad experience.  If you enjoy cruising I hope that you can find a cruise line to your liking.

[parrotfeathers]

I have a dog training building with mirrors everywhere.  One day I walked in and was shocked to see a 4' x 8' mirror broken and all over the floor.  I am very glad my and my dog were not in the building because I would have jumped a mile high.  I called the people that put it up (about 2 years).  Then I googled it.  Turns out it really isn't that uncommon for mirrors to spontaneously fall off walls.  All of my mirrors are now anchored with wood trim and will not fall now.

[time4u2go]

2 hours ago, chengkp75 said:

...

 

As far as finding glass in food, I will say that I have no dog in the hunt with regards to RCI, but my personal feeling is that this could happen on any cruise line, or any restaurant on land as well.  Heck, having made burgers by hand, and cooking them myself on my own grill, I bit down and had a wire stick into the roof of my mouth.  Did this make me stop grilling for ever (never sailing RCI again), or did it make me stop using the wire bristle brush to clean the grill?

Off-topic I know, but this is becoming a thing.  People are ingesting these wires and as you can imagine, it can cause some serious problems.

Edited December 30, 2018 by time4u2go

[A&L_Ont]

1 hour ago, parrotfeathers said:

I have a dog training building with mirrors everywhere.  One day I walked in and was shocked to see a 4' x 8' mirror broken and all over the floor.  I am very glad my and my dog were not in the building because I would have jumped a mile high.  I called the people that put it up (about 2 years).  Then I googled it.  Turns out it really isn't that uncommon for mirrors to spontaneously fall off walls.  All of my mirrors are now anchored with wood trim and will not fall now.

 

The mirror was only stuck with caulking and two sided tape in our cabin. The tape had some stick remaining.  The caulking was rock hard and had no tackiness remaining. Glad your dogs didn’t get hurt. 

[Deb77]

9 hours ago, OfTheSeasCruiser said:

I'll give the benefit of the doubt on this part... Could be the OP was referring to one of the carts that servers use throughout the meal. The ones they use to go back and forth from the kitchen with dishes. 

Well it did we were suprised as well, i never imagined a dessert cart by the way would roll that hard or fast when the ship listed, but it did, my husband and were up getting a glimpse of scenery it flew towards the seat i would have been on and then smashed up against the window. The manager was there and they usually secure them but it was not secured. As we watched how they reacted after it occured they were quick and caring in response

[Deb77]

3 hours ago, Bee Guy said:

 

 

Sorry that you had a bad experience.  If you enjoy cruising I hope that you can find a cruise line to your liking.

Thank you, happy new year

[Deb77]

4 hours ago, chengkp75 said:

Yes, I found the comment about the battery in the smoke detector to be strange.  The smoke detectors are hard wired to a central panel on the bridge.  However, they don't turn the sprinklers on, what does that is the small plastic "pill" holding the stopper in the sprinkler.  When this melts at a pre-determined temperature, the stopper falls out, and the rain begins.  It will also start to rain when some bright spark decides that the sprinkler head makes a good place to hang a clothes hanger, and breaks the pill.

 

It's hard enough keeping up with the door lock batteries, let alone if the smoke detectors had them.

 

As far as finding glass in food, I will say that I have no dog in the hunt with regards to RCI, but my personal feeling is that this could happen on any cruise line, or any restaurant on land as well.  Heck, having made burgers by hand, and cooking them myself on my own grill, I bit down and had a wire stick into the roof of my mouth.  Did this make me stop grilling for ever (never sailing RCI again), or did it make me stop using the wire bristle brush to clean the grill?

The maintnance went in for less then two minutes, problem was solved . If not battery what was it , noise never occured after...but i may be wrong on battery, not sure i assumed as much 

[Deb77]

3 hours ago, A&L_Ont said:

 

 

Chief, thanks for the inside info. I have seen those stickers saying “no clothes hangers” and your description makes total senses. Heat pops the “plug” and out comes the water. 

 

I would not want to imagine changing the door lock batteries for the cabins, let alone smoke detectors.  If they had them. 

Glass, its the new seasoning, but seriously...they may want to do better check on that kitchen

[Deb77]

Just now, Deb77 said:

Glass, its the new seasoning, but seriously...they may want to do better check on that kitchen

Im just happy my dh was not hurt, hes a tough aussie and it was awful seeing that glass i will post a px soon as i get off his phone, not tech savvy at all

[Deb77]

13 hours ago, champagne123 said:

I am pretty sure that any normal human being would have insisted on being escorted to the medical facilities to be checked out.  Everything would have been documented ...especially with the OP stating they were "scared to death that glass may have been swallowed"  .   I would also have filed a grievance report with GS.  In other words, this  sounds like it was extremely traumatizing to this couple and yet did not do anything until after the cruise.  Believable story?  In my book, no.  Not with the facts that the OP provided.  

Oh, and PS:   It is always amazing to me, that posts like this are almost always OPW'S,, having miraculously finding CC the day of their complaint.  SMH 

Normal people, whats normal to you, glass in food probably, my husband didnt want to go to medic no matter how much i asked him to go, hes country aussie not easy to get him to do anything but i did urge him  incidence is documented hence the correspondance from RCC to prove it ,and i didnt tell anyone of my friends i met on boat as didnt want to upset them. i didnt get anything out of it so dont worry to much, i just stated the facts, take or leave it. It is defamation to accuse a ship if its not true, do your homework. They also have cameras. I did make issue and hence they replied for the coupon i did not accept, i did urge him to go to medic over and over again , i did worry and i will not do it again, not acceptable for even the abnormal, ha. As per believing it happened, i dont care if you do, i know and i wrote what happened truthfully

Edited December 30, 2018 by Deb77

[Deb77]

4 hours ago, Bee Guy said:

 

 

Sorry that you had a bad experience.  If you enjoy cruising I hope that you can find a cruise line to your liking.

Thank you, happy new year

[Deb77]

4 hours ago, Bee Guy said:

 

 

Sorry that you had a bad experience.  If you enjoy cruising I hope that you can find a cruise line to your liking.

Thank you, we hope to cruise again but not with RCC

[Deb77]

9 hours ago, Bloodgem said:

 

Dumb question; do the smoke alarms, in the cabin, have batteries. I thought they were electric? 

No not a dumb question, to be perfectly honest the two men went in my cabin under two minutes then gone, i assumed battery was issue, but it was good as gold after they fixed it

[Deb77]

4 hours ago, A&L_Ont said:

 

 

Chief, thanks for the inside info. I have seen those stickers saying “no clothes hangers” and your description makes total senses. Heat pops the “plug” and out comes the water. 

 

I would not want to imagine changing the door lock batteries for the cabins, let alone smoke detectors.  If they had them. 

Good being skeptical, but also good being honest and i have been, 100% . I never told my friends on the cruise  about the glass, as didnt want to upset them. i think its good that i say something perhaps i should have told others on the cruise but i didnt want to worry anyone. I can be very quiet, now i do speak about it. Many others have had worse but its a forum i can speak out on what happened to us

[Bloodgem]

5 hours ago, Deb77 said:

No not a dumb question, to be perfectly honest the two men went in my cabin under two minutes then gone, i assumed battery was issue, but it was good as gold after they fixed it

Thank you for responding. 

 

5 hours ago, Deb77 said:

Thank you, we hope to cruise again but not with RCC

Glad to read you will cruise again.

[SRF]

18 hours ago, vacationlover_mn said:

Ok, dumb question but... does RCI even have dessert carts?  I’m kind of oblivious, but I don’t remember seeing a dessert cart ever?

 

They do in Giovanni's on Grandeur

[SRF]

10 hours ago, A&L_Ont said:

Chief, thanks for the inside info. I have seen those stickers saying “no clothes hangers” and your description makes total senses. Heat pops the “plug” and out comes the water. 

 

I would not want to imagine changing the door lock batteries for the cabins, let alone smoke detectors.  If they had them. 

 

And unlike the movies and TV, only the head where the pill pops flows water.  Every head does not magically start to spray water.

 

Yea, I had not thought about door locks having batteries, until I had one fail in a hotel recently. DUH moment.

 

BTW, in hotels, the smoke detectors are required, in the US under the Hotel Motel Fire Safety Act, to be hardwired.  No battery ones allowed.

 

But also, the automatic faucets, auto flush, auto soap dispensers, and auto paper towel dispensers all have batteries.  And so WHY are they considered "GREEN"???????????????????

Edited December 30, 2018 by SRF

[Paulxyz2004]

11 hours ago, chengkp75 said:

Yes, I found the comment about the battery in the smoke detector to be strange.  The smoke detectors are hard wired to a central panel on the bridge.  However, they don't turn the sprinklers on, what does that is the small plastic "pill" holding the stopper in the sprinkler.  When this melts at a pre-determined temperature, the stopper falls out, and the rain begins.  It will also start to rain when some bright spark decides that the sprinkler head makes a good place to hang a clothes hanger, and breaks the pill.

 

It's hard enough keeping up with the door lock batteries, let alone if the smoke detectors had them.

 

As far as finding glass in food, I will say that I have no dog in the hunt with regards to RCI, but my personal feeling is that this could happen on any cruise line, or any restaurant on land as well.  Heck, having made burgers by hand, and cooking them myself on my own grill, I bit down and had a wire stick into the roof of my mouth.  Did this make me stop grilling for ever (never sailing RCI again), or did it make me stop using the wire bristle brush to clean the grill?

 

Busted !!!😛

 

Thanks Chief😊

[grapau27]

6 hours ago, Deb77 said:

Im back, and i answered many questions, please feel free to ask me anything you like

Welcome back.

[chengkp75]

9 hours ago, Deb77 said:

The maintnance went in for less then two minutes, problem was solved . If not battery what was it , noise never occured after...but i may be wrong on battery, not sure i assumed as much 

Ionization smoke detectors have a life expectancy, and perhaps they exchanged the sensor head (it just twists off and the new one twists on, the longest part of the job is setting up the stepladder), or they frequently just need a clean out by spraying compressed air over the sensor.

[BekkaW]

20 hours ago, vacationlover_mn said:

Ok, dumb question but... does RCI even have dessert carts?  I’m kind of oblivious, but I don’t remember seeing a dessert cart ever?

 

Good pick up! No, they don’t 

[chengkp75]

9 hours ago, Deb77 said:

Glass, its the new seasoning, but seriously...they may want to do better check on that kitchen

 

7 hours ago, Deb77 said:

Be honest RCC, its not that hard really

The US FDA receives hundreds of thousands of food related complaints each year, and they estimate that contamination by foreign object accounts for 25% of these complaints.  Glass is the most often reported contaminant.  Similarly, county boards of health get lots of complaints about objects in food, and given that there are over 3000 counties in the US, if they average one report a week, that's over 150,000 complaints a year.  So, apparently, it is that hard really, and is in fact, as I stated, a fairly common occurrence in restaurants and in food bought in stores and prepared in the home.

 

I don't comment on customer service resolutions, that's not my area of expertise, but that is what your complaint should be about, not singling out RCI because a contaminant was found.  Not saying don't complain, because it shouldn't happen, but it does.  As LMaxwell said, it happened on a brand new ship.  

[Bee Guy]

11 minutes ago, chengkp75 said:

 

The US FDA receives hundreds of thousands of food related complaints each year, and they estimate that contamination by foreign object accounts for 25% of these complaints.  Glass is the most often reported contaminant.  Similarly, county boards of health get lots of complaints about objects in food, and given that there are over 3000 counties in the US, if they average one report a week, that's over 150,000 complaints a year.  So, apparently, it is that hard really, and is in fact, as I stated, a fairly common occurrence in restaurants and in food bought in stores and prepared in the home.

 

I don't comment on customer service resolutions, that's not my area of expertise, but that is what your complaint should be about, not singling out RCI because a contaminant was found.  Not saying don't complain, because it shouldn't happen, but it does.  As LMaxwell said, it happened on a brand new ship.  

 

Possibly the OP is more offended  by her perception of RCI's response  than the actual problems reported.  

 

Regardless, it always seems odd to me that some folks will abandon a vendor after one bad experience.  Especially if the vendor does not have a history of bad performance.