Encore TA Itinerary Change!

[happy cruzin]

I looked and didn’t see this posted yet....the Encore TA will now be 9 days - ending in New York when it was originally released as an 11 day ending in Miami. 😳

 

 

Edited January 23, 2019 by happy cruzin

[shof515]

looks like they are planning travel agents events in New York and then Miami  like what they did with the Bliss

Edited January 23, 2019 by shof515

[happy cruzin]

12 minutes ago, shof515 said:

looks like they are planning travel agents events in New York and then Miami  like what they did with the Bliss

Crappy way to do it - after they release an itinerary and take bookings!

 

They’ve also notified those holding reservations for the 11/17 sailing out of Miami that it has been CANCELLED!! 

Edited January 23, 2019 by happy cruzin

[Georgie562]

3 minutes ago, happy cruzin said:

Crappy way to do it - after they release an itinerary and take bookings!

 

They’ve also notified those holding reservations for the 11/17 sailing out of Miami that it has been CANCELLED!! 

Thats Norwegian for ya.

Nickel and Dime

Book and Cancel

[Two Wheels Only]

51 minutes ago, happy cruzin said:

I looked and didn’t see this posted yet....the Encore TA will now be 9 days - ending in New York when it was originally released as an 11 day ending in Miami. 😳

 

 

I'm not on this sailing but I have a question for anyone who would know....

 

It states that NCL will cover fees for a flight change but what if a guest lives in Miami and had no flight to change? Would NCL cover the full cost of a flight?

[happy cruzin]

5 minutes ago, Two Wheels Only said:

 

I'm not on this sailing but I have a question for anyone who would know....

 

It states that NCL will cover fees for a flight change but what if a guest lives in Miami and had no flight to change? Would NCL cover the full cost of a flight?

 Wonder if NCL is going to help pay for flights for those that live in Miami and now have to fly home, but would not have needed flights home when they were ending in Miami??

Edited January 23, 2019 by happy cruzin

[BirdTravels]

So,,, we were booked on the inaugural Joy out of Seattle in April, which NCL cancelled so that they could do more TA and Press non-revenue cruises (2/3 night cruises to nowhere).

 

Now, we were booked on the inaugural Encore out of Miami in November which has been cancelled since the ship is in New York doing Press cruises. 

 

For the cancelled Joy, NCL offered us a whole $100 OBC and for the cancelled Encore, we get 15% off another cruise. 

[BirdTravels]

10 minutes ago, happy cruzin said:

 Wonder if NCL is going to help pay for flights for those that live in Miami and now have to fly home, but would not have needed flights home when they were ending in Miami??

if you take the time to read the original post, you can find the answer. 

[happy cruzin]

10 minutes ago, BirdTravels said:

if you take the time to read the original post, you can find the answer. 

Umm....I am the OP - so I know what the original post says!!  🙄

 

The letter refers to “flight changes fees”. Doubt that applies to any new flights that now have to be booked because of the itinerary change to get people home to Florida.  

Edited January 24, 2019 by happy cruzin

[BirdTravels]

2 minutes ago, happy cruzin said:

Umm....I am the OP - so I know what the original post says!!  🙄 The letter refers to “flight changes fees” - not sure that applies to any new flights that now have to be booked because of the itinerary change to get people home to Florida.  

In General, NCL is very reasonable with compensation. If you treat them with respect and submit a receipt and NCL will pay it. Call up and yell and scream,,, write hateful words in a letter asking for compensation, you won't get anything. 

 

A flight from NYC to MIA booked today will cost ya $152. Send at receipt and NCL will pay it.  

 

We have been on several NCL cancelled and changed cruises (2 in the last 3 weeks), and have always been compensated for any reasonable claim.  Even if it greatly exceeds what is offered in the letter. For example, NCL cancelled one of our cruises and we had to rebook flights from the US to London. There was a $300 pp change fee on the ticket plus nearly $500 in additional fare for booking on short notice. We submitted a receipt for nearly $1600 and they gladly paid it (>>> $600 promised in the letter). Plus they paid for extra hotel nights in London after they changed the date a second time. 

 

[happy cruzin]

3 minutes ago, BirdTravels said:

In General, NCL is very reasonable with compensation. If you treat them with respect and submit a receipt and NCL will pay it. Call up and yell and scream,,, write hateful words in a letter asking for compensation, you won't get anything. 

 

A flight from NYC to MIA booked today will cost ya $152. Send at receipt and NCL will pay it.  

 

We have been on several NCL cancelled and changed cruises (2 in the last 3 weeks), and have always been compensated for any reasonable claim.  Even if it greatly exceeds what is offered in the letter. For example, NCL cancelled one of our cruises and we had to rebook flights from the US to London. There was a $300 pp change fee on the ticket plus nearly $500 in additional fare for booking on short notice. We submitted a receipt for nearly $1600 and they gladly paid it (>>> $600 promised in the letter). Plus they paid for extra hotel nights in London after they changed the date a second time. 

 

I respectfully disagree.

 

I’m glad you feel you’ve been treated fairly. I - and many others - do not feel the same. 

[luv2kroooz]

Solid customer service would cover change fees, fare differences, etc, without the need to write a letter, respectful or disrespectful. NCL initiated the change. See, that is what solid customer service is. You make an unscheduled change, inconvenience your guests, and then own it, not stuff some irresponsible offer at them. It's easy to be average. It's hard to distinguish yourself with A+ service. NCL continues to set a very low bar, here.

 

They did this to us on the escape, too, when it was in Miami. Four months from sailing, they chartered it the week we were booked and moved us to the following week.

 

Wanted to cover up to $300 change fees per person but Southwest doesn't have change fees. The rub was that the airfare cost for the week following the charter was $100 per person more than the week we had booked, and there were four of us travelling. Plus, we had our week of vacation approved by our employer. It was huge mess all NCL wanted to talk about was change fees. They could have owned the issue and paid us $100 per person ( not $300) to cover the higher cost for us to meet the ship, and resolved the issue, but no, they held firm.

Edited January 24, 2019 by blcruising

[JPEvans]

I’m on that sailing.  I wonder what the actual itinerary will be?  Will we still stop

in the Azores, or will the cruise be 9 days at sea?  On the bright side, I live two

Hours from Manhattan.  

[FrizzbeeCruiser]

We are super disappointed and currently looking at other options/cruises

[LrgPizza]

I’m actually fine with this. Inaugural Transatlantics are always a crapshoot. We have been notified of the change well in advance. I’m happy I don’t have to leave my teen for as long, and I save some bucks and a couple vacation days from work. I just wonder if we are still going to the Azores. 

[Cruising Latitude]

10 hours ago, happy cruzin said:

 Wonder if NCL is going to help pay for flights for those that live in Miami and now have to fly home, but would not have needed flights home when they were ending in Miami??

 

I agree the wording is confusing. I was in the same boat and had the same question and based on my one time experience, the answer is yes, NCL would pay (up to a cap).  

 

I was on a recent NCL cruise that was canceled half way (Jade Thanksgiving). We chose to forgo the free charter flights and travel independently and NCL paid for our flights back to Miami, full new fares, not change fees.  

 

 

[KeithJenner]

7 hours ago, LrgPizza said:

I’m actually fine with this. Inaugural Transatlantics are always a crapshoot. We have been notified of the change well in advance. I’m happy I don’t have to leave my teen for as long, and I save some bucks and a couple vacation days from work. I just wonder if we are still going to the Azores. 

Given that it is still 9 days, I would say that you will be stopping somewhere. Southampton to New York is a fairly easy 7 day journey so there is time.

[david_sobe]

Just wow.  Some really poor planning by heads at NCL.  I mean, new ships are regulars now.  They should have this down to a science.  These press things happen.  Why in the world would they take bookings and then screw their customers later.

[swmichigan cruiser]

47 minutes ago, david_sobe said:

Just wow.  Some really poor planning by heads at NCL.  I mean, new ships are regulars now.  They should have this down to a science.  These press things happen.  Why in the world would they take bookings and then screw their customers later.

Totally agree. Not like there is a construction problem with the ship. Just terrible to take booking when they already know they will change. We weren't on this cruise but on the Nov 17 cruise they canceled to show off the ship to travel agents. Fortunately we were also booked on the Nov 24 and Dec 1 cruises.

[LrgPizza]

This also happened with the Getaway Transatlantic when she first launched. Am I the only one who always considers it's a possibility with a new launch?

 

 

[happy cruzin]

13 hours ago, blcruising said:

Solid customer service would cover change fees, fare differences, etc, without the need to write a letter, respectful or disrespectful. NCL initiated the change. See, that is what solid customer service is. You make an unscheduled change, inconvenience your guests, and then own it, not stuff some irresponsible offer at them. It's easy to be average. It's hard to distinguish yourself with A+ service. NCL continues to set a very low bar, here.

 

They did this to us on the escape, too, when it was in Miami. Four months from sailing, they chartered it the week we were booked and moved us to the following week.

 

Wanted to cover up to $300 change fees per person but Southwest doesn't have change fees. The rub was that the airfare cost for the week following the charter was $100 per person more than the week we had booked, and there were four of us travelling. Plus, we had our week of vacation approved by our employer. It was huge mess all NCL wanted to talk about was change fees. They could have owned the issue and paid us $100 per person ( not $300) to cover the higher cost for us to meet the ship, and resolved the issue, but no, they held firm.

Exactly my point! 

I think they choose their words VERY carefully and choose to only deal with "change fees" and not the costs associated with solving the issue for others like you are negatively effected.  Sadly, NCL has proven on multiple occasions recently that their bottom line take precedent over customer service! 😕

Edited January 24, 2019 by happy cruzin

[happy cruzin]

11 hours ago, JPEvans said:

I’m on that sailing.  I wonder what the actual itinerary will be?  Will we still stop

in the Azores, or will the cruise be 9 days at sea?  On the bright side, I live two

Hours from Manhattan.  

I believe the only change is the last leg from NYC to Miami being eliminated so that the ship can stay in NYC for some other promotional cruises.

[happy cruzin]

11 hours ago, FrizzbeeCruiser said:

We are super disappointed and currently looking at other options/cruises

I have heard that many are now considering cancellation.

[happy cruzin]

3 hours ago, david_sobe said:

Just wow.  Some really poor planning by heads at NCL.  I mean, new ships are regulars now.  They should have this down to a science.  These press things happen.  Why in the world would they take bookings and then screw their customers later.

Agreed...it's not like they are new at this whole "new ship" thing! I'm guessing somebody must waived some BIG money at them to add the promotional sailings!

[happy cruzin]

4 hours ago, ms Eden said:

Duplicate post...sorry!

 

 

Edited January 24, 2019 by happy cruzin