AARP CARNIVAL GIFT CARDS

[mara93]

Here's the reply from AARP 😞 

[2wheelin]

Is AARP having shipping difficulties recently? Couple of people here with problems and I ordered a $500 card last Wed (this is Mon afternoon) and it hasn’t even been shipped yet. When I called, I was told they have 5 business days to ship so it should be shipped by Wed—arrive maybe Fri or Sat. 

I have previously usually ordered on Thurs and received on Wed the following week. I though the delay was from ordering late in the week but doesn’t seem to be the case. I also never get an email confirmation of shipping which the call center blamed on the warehouse. You can’t contact the warehouse.

[RhinoMomIL]

So how many points do you need to purchase the gift cards? 

[Da629]

1000 points plus $90 for $100.00 cards. 5000 points plus $450 for $500 cards.

[BlazeButler]

I too am having issues getting my gift cards delivered. Ordered two $100 cards on 6/5 and they were shipped 6/6. Have not received them and when I called customer service they will not do anything until the 10 business day mark, which is this coming Thursday.

 

What's frustrating is that the cards are shipped out of Ohio, and that is where I am located. No way that the USPS takes two weeks to deliver a letter in the same state.

 

We had ordered $2,500 worth a couple of months ago and they came via UPS without any issues.

 

I am pretty sure there is some kind of recent delivery issues going on with AARP Rewards for Good headquarters. Very frustrating and not worth the 10% savings (at least to me).

[Organized Chaos]

On 6/15/2019 at 10:12 AM, Barsnikel said:

I read through this thread and did not see this question, so sorry if it was asked previously...

 

I just received my $500  AARP gift card, and will apply it to my S&S card.  If I do not use the entire amount, will I get a refund or credit for the remaining balance ? 

 

....or is it a "use it or lose it" type of credit ?

 

If you deposit the entire amount of the gift card on your S&S account, then don't use it all, they will mail you a new gift card with the remaining balance. Or you can use the casino "trick" to get cash instead. Just go to a slot machine, transfer your S&S funds to your player's bank, spin the slot once or twice, then cash out at the cage.

 

On 6/15/2019 at 12:24 PM, Florida Paesano said:

 

You do not "lose" the remaining balance if you do not use the entire amount on the gift card.  The remaining balance remains on the card.  So if you have a $500 gift card and use $400 of it, the remaining $100 balance is still on the card.  

 

The remaining balance only remains on the card if you don't deposit the entire amount of the gift card to your S&S account. Otherwise, see my comment above.

[3redheads]

It's been 20 days since mine shipped and I haven't received them.  I'm going back to Allstate for my cards in the future.

 

[Tracey.kinney425]

Mine took 9 days from order to received.

[mara93]

17 hours ago, 3redheads said:

It's been 20 days since mine shipped and I haven't received them.  I'm going back to Allstate for my cards in the future.

 

Have you contacted them?  That's excessive. 

[3redheads]

30 minutes ago, mara93 said:

Have you contacted them?  That's excessive. 

Yes, at the 10 business day mark and now I have to wait 5 more business days while they investigate.  Today is the 4th business day.  No word yet.  I'm lucky my cruise isn't for a few months.

[BK89014]

I'm having this issue also.  Placed my order on 5/20.  Waited two weeks before calling.  She said it shows the card was being returned to them, but she wasn't able to track it.  She could not tell me why it wasn't delivered in the first place.  I think it is time to call again.  I got charged for something I have not received and have had no contact from them since the original order.  Very disappointed.

[bury me at sea]

6 minutes ago, BK89014 said:

I'm having this issue also.  Placed my order on 5/20.  Waited two weeks before calling.  She said it shows the card was being returned to them, but she wasn't able to track it.  She could not tell me why it wasn't delivered in the first place.  I think it is time to call again.  I got charged for something I have not received and have had no contact from them since the original order.  Very disappointed.

 

That would worry me too.  My last order, placed on 6/11, was delivered today.  A week to 10 days has been my experience so far.

[lyannea]

Not carnival gift card but

safeway in Seattle has VISA gift cards 

$10 off of a $100 Gift card

 

i checked Carnival’s website & they do accept VISA gift cards 

 

 

[Tracey.kinney425]

What expiration date do you use when paying on you carnival balance with the gift card?

[pianoplayerla]

Tracey when I have used the VISA Gift Card, it had an expiration date on the card; I just used that one. 

[Organized Chaos]

I suspect that AARP doesn't dedicate much of its customer service resources to the Rewards for Good side of things. The Rewards for Good website itself is owned and operated by a third-party company, not AARP, so it's hard to tell how much AARP knows and doesn't know when it comes to troubleshooting these orders.

 

1 hour ago, Tracey.kinney425 said:

What expiration date do you use when paying on you carnival balance with the gift card?

 

You shouldn't have to enter an expiration date when paying using a gift card. When you click Pay Now in your Cruise Manager, there's three tabs: Gift Card -- Credit Card -- PayPal/Masterpass. Choose Gift Card and enter the card number and PIN.

 

It also lets you check your gift card balance there, too.

[thenexus2k]

Be careful with the Visa gift cards. They usually tack on a small fee when you purchase it, and it is usually something like $4.95. So basically a $100 gift card will cost you $104.95 (minus $10 for the deal). 

[BlazeButler]

Just spoke with an AARP representative because it is the 10th business day and still no cards have shown up.

 

She wanted me to hold off until I received today's mail but I told her I want replacements sent Priority, or the order to be cancelled all together. If they issue new cards and they take more than a couple of weeks then I will already be on our cruise. I let her know of all the issues being reported about delivery of gift cards on the boards here.

 

She couldn't do either. They need to start an investigation into the first set of cards before they can issue replacements, and can't cancel the order because they are showing first ones were sent out.

 

I ended up having her deactivate the original cards that were supposedly sent, and in 6-8 days I should receive a refund on the card I purchased them with. Definitely too much of a hassle to deal with any longer.

[3redheads]

Got my notice that they placed another, replacement order for me.  No mention of what happened to the first set of cards.  This was not a shipment notification, so I still have to wait for that.  When it's all said and done, I suspect it will have taken a month to get my cards.

[Tracey.kinney425]

12 hours ago, Organized Chaos said:

I suspect that AARP doesn't dedicate much of its customer service resources to the Rewards for Good side of things. The Rewards for Good website itself is owned and operated by a third-party company, not AARP, so it's hard to tell how much AARP knows and doesn't know when it comes to troubleshooting these orders.

 

 

You shouldn't have to enter an expiration date when paying using a gift card. When you click Pay Now in your Cruise Manager, there's three tabs: Gift Card -- Credit Card -- PayPal/Masterpass. Choose Gift Card and enter the card number and PIN.

 

It also lets you check your gift card balance there, too.

 

Thank you, I was doing a few things wrong. I indicated I was paying the full balance instead of just the amount on my gift card and I didn't see the gift card tab at the bottom. 

 

Now everything went through.

[Organized Chaos]

2 hours ago, BlazeButler said:

Just spoke with an AARP representative because it is the 10th business day and still no cards have shown up.

 

She wanted me to hold off until I received today's mail but I told her I want replacements sent Priority, or the order to be cancelled all together. If they issue new cards and they take more than a couple of weeks then I will already be on our cruise. I let her know of all the issues being reported about delivery of gift cards on the boards here.

 

She couldn't do either. They need to start an investigation into the first set of cards before they can issue replacements, and can't cancel the order because they are showing first ones were sent out.

 

I ended up having her deactivate the original cards that were supposedly sent, and in 6-8 days I should receive a refund on the card I purchased them with. Definitely too much of a hassle to deal with any longer.

 

1 hour ago, 3redheads said:

Got my notice that they placed another, replacement order for me.  No mention of what happened to the first set of cards.  This was not a shipment notification, so I still have to wait for that.  When it's all said and done, I suspect it will have taken a month to get my cards.

 

Out of curiosity, which service was supposed to be delivering both your orders, USPS or UPS? Any order $500 or more should come UPS, otherwise it arrives USPS. I'm just wondering if it's a problem with AARP, the company that runs their rewards site, or the shipping service.

 

Since the Rewards for Good website is owned and operated by another company, which also operates other rewards sites (to include Allstate's), I sure would like to know who's actually responsible for processing the orders. That company or AARP/Allstate itself?

 

1 hour ago, Tracey.kinney425 said:

Thank you, I was doing a few things wrong. I indicated I was paying the full balance instead of just the amount on my gift card and I didn't see the gift card tab at the bottom. 

 

Now everything went through.

 

Good to hear. Glad it worked out.

 

Using the option to pay a partial balance is also a good way to leave some funds on the gift card if you want. For example, we had a $500 gift card, but wanted to save $300 of it for the three of us on board, so we just used $200 of it to pay on the balance. Guest Services can divide a single gift card among more than one S&S account.

[Florida Paesano]

3 hours ago, 3redheads said:

Got my notice that they placed another, replacement order for me.  No mention of what happened to the first set of cards.  This was not a shipment notification, so I still have to wait for that.  When it's all said and done, I suspect it will have taken a month to get my cards.

 

FWIW, my experience ordering both $100 and $500 cards through Rewards for Good has been that there was no shipment notification sent to me at all. I'm glad I had created an account with UPS and saw when the $500 cards had been shipped.  I checked MyRewards transaction history on the Rewards website and saw when the $100 cards where shipped.  I'm not sure what it is but something must be going on with Rewards For Good and it's not a good something IMO. On an order note, I had talked up this program to a friend and I was with her when she was trying to place her first order for Carnival gift cards.  The system kept preventing the completion of her order indicating that the shipping and billing addresses must match.  They DID  match.  We cleared her browser and even tried a different browser all with the same result.  She called Customer Service and this rep could not have cared less and actually told her "well I'd just go to another computer and try it."  The rep's answer wasn't as much of a problem as her attitude.  I'm so sorry I had talked up this program and will not be doing that again!

 

I do hope though that you finally and promptly get your this replacement order and that it's in time for when y'all need them and that you will have a great cruise despite this current aggravation. 

[BlazeButler]

My was USPS as it was only two $100 cards. Shipping from Ohio to an address in Ohio.

[3redheads]

4 hours ago, Organized Chaos said:

 

 

Out of curiosity, which service was supposed to be delivering both your orders, USPS or UPS? Any order $500 or more should come UPS, otherwise it arrives USPS. I'm just wondering if it's a problem with AARP, the company that runs their rewards site, or the shipping service.

 

 

The shipment email from the first time showed USPS, without a tracking number.

[3redheads]

2 hours ago, Florida Paesano said:

 

FWIW, my experience ordering both $100 and $500 cards through Rewards for Good has been that there was no shipment notification sent to me at all. I'm glad I had created an account with UPS and saw when the $500 cards had been shipped.  I checked MyRewards transaction history on the Rewards website and saw when the $100 cards where shipped.  I'm not sure what it is but something must be going on with Rewards For Good and it's not a good something IMO. On an order note, I had talked up this program to a friend and I was with her when she was trying to place her first order for Carnival gift cards.  The system kept preventing the completion of her order indicating that the shipping and billing addresses must match.  They DID  match.  We cleared her browser and even tried a different browser all with the same result.  She called Customer Service and this rep could not have cared less and actually told her "well I'd just go to another computer and try it."  The rep's answer wasn't as much of a problem as her attitude.  I'm so sorry I had talked up this program and will not be doing that again!

 

I do hope though that you finally and promptly get your this replacement order and that it's in time for when y'all need them and that you will have a great cruise despite this current aggravation. 

Thank you!  We'll see how quickly I get them.  Next time, I'm purchasing through Allstate Drivewise.