Princess account cannot be found

[KevintheIrishDJ]

We to log into my Princess account and got "Princess account cannot be found".  We have a cruise booked on Feb. 1!!!

[geoherb]

Did you try to log in using your booking number on the right-hand side of this page?

https://book.princess.com/cruisepersonalizer/index.page?cpfy=checkin

 

[Coral]

On Sunday's Princess's website doesn't always work well. Sundays are when IT people often work on websites.

 

I got that error earlier today and then it worked 10 minutes later. I wouldn't worry.

[Colo Cruiser]

Its Sunday!!

[kywildcatfanone]

They have been having goofy stuff going on periodically with the site, try again tomorrow.

[KevintheIrishDJ]

19 hours ago, kywildcatfanone said:

They have been having goofy stuff going on periodically with the site, try again tomorrow.

Still doesn't work.

 

[greenie082756]

I just logged on. A bit slow but still got in.

[franktown]

Just logged into my account with no issue.  Try re-setting your password.  Just hit Forgot Password fill info and Princess will send a link to your email address to reset the password.

Edited January 13, 2020 by franktown
correction

[Nanaoften]

IF you don't clear the cache on your computer it might not work. That's an easy fix...

 

[e71465]

I've been trying to pay for my excursions and the web page won't let me. I think they are having technical difficulties.

[TheRabbit]

2 hours ago, KevintheIrishDJ said:

Still doesn't work.

 

Did you try logging in with your booking number as was suggested above?

[kywildcatfanone]

Call the 800 number and get help from them.

[hokiefans]

A couple of weeks ago, I was not able to log into one of my three cruises.  Password didn't work and neither did Booking number. I would get "technical difficulties", my account information was not correct, etc.  My TA ended up having to contact Princess and found out that somehow our birthdates got switched!

[Colo Cruiser]

4 hours ago, KevintheIrishDJ said:

Still doesn't work.

 

Try again Friday.

[Papa Yoda]

Clearing cookies for princess.com should work for those getting "Technical difficulties".  We all had a big issue like this a few weeks ago.   Seemingly, a software change made old cookies "corrupt".

[KevintheIrishDJ]

I sent an email several days ago.  Still doesn't work.

[sunnytag]

Folks on this board can't help you....Call Princess on the phone.  From your description it sounds like you are not getting through to Princess servers.

[MotownVoice]

19 minutes ago, sunnytag said:

Folks on this board can't help you....Call Princess on the phone.  From your description it sounds like you are not getting through to Princess servers.

Boy will your face be red when the person on the phone at Princess says "did you try clearing out the cache on your browser?  that always works for a lot of people..."

[sunnytag]

Hey Motown...you might be right maybe.  Seems the OP just keeps stating it does not work , did not work. He may not have cleared the cache...seems to be stuck on the does not work. Just saying...enjoy your day !

[AF-1]

1 hour ago, KevintheIrishDJ said:

I sent an email several days ago.  Still doesn't work.

Hello,   have you tried to access your account with the ocean app?  If you can log into the app then the web page may be bad;  if you can't log into the app then your user id account may be the issue

[Canberra forever !]

I had the same problem on the weekend, tried resetting my password which was accepted but still wouldn’t work, rang Princess who reset it their end, working now hope that helps 😊

[KevintheIrishDJ]

So, after sending an email several days ago, I got this: 

"Thank you for your recent email. For assistance with your inquiry, we kindly ask that you contact our Reservations Support Department (which does not have email access) at 1-800-PRINCESS (1-800-774-6237) option 3 then option 3.  Please have your membership and/or booking number available for faster service."

[kywildcatfanone]

Yeah, I would call, not email them about that.  Much quicker to get resolved over the phone.

[CZEE]

The site is behaving badly.  We're trying to book our excursions for an upcoming cruise and are having to wait for the site to load and cannot pay for selected excursions.  We'll call Princess to get the excursions booked.

[karabear15]

This happened to me as well, I had to update my password to a more secure one.  There was no email about it expiring, or anything, but I just did "forgot password" and created a new one with all of their new requirements and it has worked perfectly ever since.

-Kara