X website: Impacted Celebrity cruises...need to call if you want refund.

[treehugr]

Just seen this on X website. 125% FCC will be processed automatically. If you want a full refund one needs to call.

 

https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising

 

[niklah]

I assume if you used a TA, you should call them directly?

[davekathy]

11 minutes ago, niklah said:

I assume if you used a TA, you should call them directly?

That's what I'm doing since the TA owns our bookings. Currently on hold with the TA and the airlines. 

Edited March 14, 2020 by davekathy

[treehugr]

They just changed the list, cutoff is 4/10 cruise.

[hiccups]

In my email from Celebrity, there is a link where you can request a refund instead of the FCC.  Also, it says we can request a refund up until the expiration date of the FCC.

[helen haywood]

Yes, I thought I’d try the link myself tomorrow.

[thon]

I just followed the link, filled in all the required info for a 100% refund and they said it would be processed to my payment record on file within 30 days.  Hopefully before 30 days, but was an easy process.

[Purplsmurf]

1 hour ago, hiccups said:

In my email from Celebrity, there is a link where you can request a refund instead of the FCC.  Also, it says we can request a refund up until the expiration date of the FCC.

I haven’t even received an email and we were supposed to sail tomorrow! 😡

[treehugr]

17 minutes ago, Purplsmurf said:

I haven’t even received an email and we were supposed to sail tomorrow! 😡

Any chance it's reflected on your cruise planner online? Read somewhere on another thread of another in same position that got in online planner.

[rakes5]

Didn't receive the email, can someone share the link?

[bye-seaya]

I received an email but clicked on the link and said the time has expired to respond. Really?! 10 minutes after receiving? Ridiculous. 

 

[helen haywood]

No, not the link at the top.  The link imbedded in the letter.

[treehugr]

4 minutes ago, bye-seaya said:

I received an email but clicked on the link and said the time has expired to respond. Really?! 10 minutes after receiving? Ridiculous. 

 

Every email update we've received from Celebrity regarding corona virus has been like that. As quick as we read, time had expired to reply. 

[treehugr]

1 minute ago, helen haywood said:

No, not the link at the top.  The link imbedded in the letter.

No letter here...but then again our cruise got updated as a go 1/2 hour later.

[davekathy]

If you take the FCC do you have to cruise by 31 December 2021 or  just book another cruise by 31 December 2021 and cruise sometime in 2020? 

[Suzanne123]

2 hours ago, helen haywood said:

No, not the link at the top.  The link imbedded in the letter.

https://rccloffer.questionpro.com/

[ladylemondrop]

Thanks for the link, I had not received any email and my TA knew nothing. I have completed the form. 

[mafig]

Is this link still valid.

I can't get it to work.

 

 

[ladylemondrop]

Our travel agent has not even been informed yet that our cruise is cancelled, despite it showing on the list of cancelled sailings on celebrity website. They have to wait until they are informed officially before they can do anything for us. 

[music]

https://www.celebritycruises.com/content/dam/celebrity-cruises-6-5/united-states/pdfs/Suspended_US_Cruising_Cancelled_Sailing_Guest_Letter_(3-13-20)_FINAL.pdf

 

Hope this helps

[Big_G]

1 hour ago, mafig said:

Is this link still valid.

I can't get it to work.

 

 

 

I just tried it and it worked for me: https://rccloffer.questionpro.com/

[ladylemondrop]

1 hour ago, music said:

https://www.celebritycruises.com/content/dam/celebrity-cruises-6-5/united-states/pdfs/Suspended_US_Cruising_Cancelled_Sailing_Guest_Letter_(3-13-20)_FINAL.pdf

 

Hope this helps

Did you book directly? We are in UK, we booked with a TA but not had anything as yet, no email from them or celebrity. Getting twitchy! 

[helen haywood]

I booked with a TA in the USA but used the link in the letter to request a refund.  It went through fine.  Of course, the proof will be when I actually DO see the refund ("up to 30 days.")  The form has you check a box if you are a TA canceling for a client or yourself and has you fill out your contact information.  So no need to call X and no need to call your TA.

[mafig]

Helen, Did you get a confirmation email?  I didn't.

 

 

[helen haywood]

No I didn't.  Didn't really expect to get one right away.  I made a note of the date and time I did it and I'll watch and see what happens.  I'm sure they're swamped.....and IT was never X's strong suit in the best of times....