jhannah Posted September 20, 2020 #1 Share Posted September 20, 2020 (edited) When the Medallion app is opened on my wife's phone, the countdown to sailing shows the cruise we cancelled due to Covid-19. It doesn't show up on my phone, or in the Cruise Personalizer online. Any thoughts on how to remove it? I've already tried uninstalling then reinstalling the app, and I called Princess and got no help there. Edited September 20, 2020 by jhannah Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted September 20, 2020 #2 Share Posted September 20, 2020 (edited) 2 hours ago, jhannah said: Any thoughts on how to remove it? It will disappear after the cruise was scheduled to sail. Why would Princess spend the time/money/effort to remove cancelled sailings from their app's schedule? Let them use that time to process refunds instead. Edited September 20, 2020 by CineGraphic 1 Link to comment Share on other sites More sharing options...
INeedAMaiTai Posted September 21, 2020 #3 Share Posted September 21, 2020 My December cruise that was cancelled still shows. Just makes me sad every time I open the app. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted September 22, 2020 #4 Share Posted September 22, 2020 2 hours ago, INeedAMaiTai said: My December cruise that was cancelled still shows. Just makes me sad every time I open the app. CineGraphic's Simple Secret For Happiness: If something makes you sad, don't do it. 1 1 Link to comment Share on other sites More sharing options...
Papa Yoda Posted September 22, 2020 #5 Share Posted September 22, 2020 1 hour ago, CineGraphic said: CineGraphic's Simple Secret For Happiness: If something makes you sad, don't do it. I went to the Doctor. I said, "It hurts when I do do this." He said: "Don't do that." -- Henny Youngman 1 1 Link to comment Share on other sites More sharing options...
Lucky TGO Posted September 22, 2020 #6 Share Posted September 22, 2020 1 hour ago, CineGraphic said: CineGraphic's Simple Secret For Happiness: If something makes you sad, don't do it. That’s great advice!! 🤔 Tony 2 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted September 22, 2020 #7 Share Posted September 22, 2020 On 9/20/2020 at 11:15 AM, CineGraphic said: Why would Princess spend the time/money/effort to remove cancelled sailings from their app's schedule? To make the app useful? If one were to cancel one cruise, and book another, most users would want the countdown clock to show the time to the cruise they actually intend to embark on... While a few people will defend anything princess does, no matter what. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted September 22, 2020 #8 Share Posted September 22, 2020 2 hours ago, Roberto256 said: To make the app useful? While nobody's sailing!? What a waste of time and money. Link to comment Share on other sites More sharing options...
jhannah Posted September 22, 2020 Author #9 Share Posted September 22, 2020 8 hours ago, Roberto256 said: To make the app useful? If one were to cancel one cruise, and book another, most users would want the countdown clock to show the time to the cruise they actually intend to embark on... I'm with you 100%. Such glitches, while not earth-moving, erode faith in the accuracy of the rest of the app. 2 Link to comment Share on other sites More sharing options...
skynight Posted September 22, 2020 #10 Share Posted September 22, 2020 6 hours ago, CineGraphic said: While nobody's sailing!? What a waste of time and money. I agree. No sense spending any funds on an app when ships are not sailing. Better to use those funds to remain as liquid as possible during the long, long pause. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted September 22, 2020 #11 Share Posted September 22, 2020 (edited) 20 hours ago, CineGraphic said: CineGraphic's Simple Secret For Happiness: If something makes you sad, don't do it. When I read cruise critic, I read constant complaints about princess. I waited on hold... I couldn't get through... I haven't gotten my refund... It seems like the best course of action for folks would be to follow your advice, and simply stop dealing with princess forever. 7 hours ago, CineGraphic said: What a waste of time and money. It's not going to cost any more to fix it now than to fix it later. But, I know ... to some folks ... everything princess does is perfect. Regardless, I never suggested a timeframe for when it should be fixed... And, it is absurd to assume that if the app developers had free time, they would be processing refunds. Edited September 22, 2020 by Roberto256 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted September 22, 2020 #12 Share Posted September 22, 2020 3 minutes ago, Roberto256 said: And, it is absurd to assume that if the app developers had free time, they would be processing refunds. Hmmmm.....let me see...should I spend money on a contract for developers to remove nonexistent sailings from an app that's currently serving no purpose, or should invest in man hours to process refunds?? Decisions, decisions. 1 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted September 23, 2020 #13 Share Posted September 23, 2020 (edited) 14 hours ago, CineGraphic said: Hmmmm.....let me see...should I spend money on a contract for developers to remove nonexistent sailings from an app that's currently serving no purpose, or should invest in man hours to process refunds?? Decisions, decisions. I disagree that the app is serving no purpose. Princess is still trying to sell cruises, they have sales, email campaigns, etc. To some extent they need customer confidence, interest and enthusiasm. Broken things do not provide that. Actually, I don't think you would have to change the app. All the app does is access some database of cruises, and select those for the particular user who is logged in. Simply change the status of the database entries to show the cruises as not occuring. Easy peasy. People have complained about the same thing with cruises showing up in their personalizer. A database tweek would address that as well. Edited September 23, 2020 by Roberto256 Link to comment Share on other sites More sharing options...
PrincessLuver Posted September 23, 2020 #14 Share Posted September 23, 2020 On 9/21/2020 at 8:27 PM, Ferd Berfle said: I went to the Doctor. I said, "It hurts when I do do this." He said: "Don't do that." -- Henny Youngman Love it and so true!!! Link to comment Share on other sites More sharing options...
skynight Posted September 23, 2020 #15 Share Posted September 23, 2020 1 hour ago, Roberto256 said: Simply change the status of the database entries to show the cruises as not occurring. Easy peasy. Maybe easy, maybe not. Sometimes easy program fixes turn more complex with the ever changing different smart device platforms they have to accommodate. Even if the cost is small probably not something the company wishes to spend funds or labor on at this time. In time all will work out. Link to comment Share on other sites More sharing options...
voljeep Posted September 23, 2020 #16 Share Posted September 23, 2020 3 minutes ago, skynight said: Maybe easy, maybe not. Sometimes easy program fixes turn more complex with the ever changing different smart device platforms they have to accommodate. Even if the cost is small probably not something the company wishes to spend funds or labor on at this time. In time all will work out. what other IT issues are the IT dudes working on ??? it's not like Princess is gonna say, Hey IT dudes, stop that, we need you to reprogram the servers for contact tracing onboard ... Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted September 23, 2020 #17 Share Posted September 23, 2020 34 minutes ago, voljeep said: what other IT issues are the IT dudes working on ??? Since they're not sailing, many departments have been essentially shut down. Link to comment Share on other sites More sharing options...
skynight Posted September 23, 2020 #18 Share Posted September 23, 2020 5 hours ago, voljeep said: what other IT issues are the IT dudes working on ??? it's not like Princess is gonna say, Hey IT dudes, stop that, we need you to reprogram the servers for contact tracing onboard ... Are IT departments working with more than a skeleton staff? Are the medallion apps serviced by in house IT employees or are they under contract? When installed they were contract employees. Whatever in house IT employees there are they are probably working on just keeping booking, financials, payrolls, tax, remote employees, Zoom, and all the other normal requirements to operate a business. I'm with CineGraphic, medallion apps are not that important at this time. 1 1 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted September 23, 2020 #19 Share Posted September 23, 2020 (edited) 2 hours ago, skynight said: Are IT departments working with more than a skeleton staff? Are the medallion apps serviced by in house IT employees or are they under contract? Is this where we all guess the answers? Will there be prizes? I thought when the created the global content innovators, a lot of the people were hired from disney. Not contractors. Sure, the grunts on ships pulling wires were contractors... The real reason not to bother fixing anything... Will Princess ever resume sailing? (this is where we all guess) Will they simply become part of Holland America because of the forever-ruined reputation caused by Diamond and Ruby? Or, will the ships simply be sold? Edited September 23, 2020 by Roberto256 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 13, 2021 #20 Share Posted June 13, 2021 On 9/20/2020 at 11:15 AM, CineGraphic said: It will disappear after the cruise was scheduled to sail. Why would Princess spend the time/money/effort to remove cancelled sailings from their app's schedule? Let them use that time to process refunds instead. With all the medallion problems posters are currently having, it might have been a good idea for princess to spend some time/money/effort while there were no passengers. 1 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted June 13, 2021 #21 Share Posted June 13, 2021 1 hour ago, Roberto256 said: With all the medallion problems posters are currently having, it might have been a good idea for princess to spend some time/money/effort while there were no passengers. You're missing my point. Paying someone to remove cancelled cruises is just a waste of money and fixes nothing. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 13, 2021 #22 Share Posted June 13, 2021 (edited) 5 hours ago, CineGraphic said: You're missing my point. Paying someone to remove cancelled cruises is just a waste of money and fixes nothing. I am missing your point. I wouldn't pay someone to do it. I would pay someone to code a rule to make the app work properly with cancelled cruises. It seems likely that, over time, users will book and cancel more cruises. Might be nice it that worked properly for them. As many users can now see, having cancelled cruises continue to show up and disappoint users, was just the tip of the app iceberg... There is no time left for the princess lovers to make apologies and excuses ... people NOW are having problems using the app. Princess missed an opportunity to spend lots of time polishing every aspect of their app. No way to get that time back now, so the app is what it is... Edited June 13, 2021 by Roberto256 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted June 13, 2021 #23 Share Posted June 13, 2021 48 minutes ago, Roberto256 said: I would pay someone to code a rule to make the app work properly with cancelled cruises. And wouldn't you know it, my cancelled cruise has been removed from my app. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 14, 2021 #24 Share Posted June 14, 2021 17 hours ago, CineGraphic said: And wouldn't you know it, my cancelled cruise has been removed from my app. After only seven months! 1 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 16, 2021 #25 Share Posted June 16, 2021 On 6/13/2021 at 7:10 PM, CineGraphic said: And wouldn't you know it, my cancelled cruise has been removed from my app. I this saw this post: https://boards.cruisecritic.com/topic/2784384-anyway-to-register-without-downloading-the-medallion-app/page/8/?tab=comments#comment-61288384 Others are not so lucky. 😞 Link to comment Share on other sites More sharing options...
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