King10Sooted Posted July 23, 2021 #1 Share Posted July 23, 2021 Anyone else have a cruise they have booked not showing in the cruise planner today? Says I have 0 upcoming cruises. It was there last night. It is still a year out. If I try to add it back it says the reservation number is incorrect. 1 Link to comment Share on other sites More sharing options...
Mary&Jim Posted July 23, 2021 #2 Share Posted July 23, 2021 I have the same problem. I have two cruises scheduled for this year. Last night it showed one and today it says 0 cruises booked. When my husband logged into his account it showed two cruises booked. Link to comment Share on other sites More sharing options...
EllaDuChien Posted July 23, 2021 #3 Share Posted July 23, 2021 All four of mine are missing...guessing the crack IT team is on the case! 😂 1 2 Link to comment Share on other sites More sharing options...
outtoseacruise Posted July 23, 2021 #4 Share Posted July 23, 2021 26 of them vanished overnight on mine? Link to comment Share on other sites More sharing options...
jk04 Posted July 23, 2021 #5 Share Posted July 23, 2021 Yeah, I went in there this morning to see if the other issue was fixed of not being able to access Cruise Planner items. All three of our cruises are missing. Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #6 Share Posted July 23, 2021 All my Royal and Celebrity are also missing. I called last night when the Celebrity disappeared without realizing my Royal reservations were gone too. Still not restored. Link to comment Share on other sites More sharing options...
sun_lovin!1 Posted July 23, 2021 #7 Share Posted July 23, 2021 17 minutes ago, King10Sooted said: Anyone else have a cruise they have booked not showing in the cruise planner today? Says I have 0 upcoming cruises. It was there last night. It is still a year out. If I try to add it back it says the reservation number is incorrect. This exact thing is happening to me and my cruise is in December! It's gone from my app too. Doesn't even show as an available sailing on my ship!! Link to comment Share on other sites More sharing options...
Wilson Posted July 23, 2021 #8 Share Posted July 23, 2021 Ready to make a few purchases… Link to comment Share on other sites More sharing options...
outtoseacruise Posted July 23, 2021 #9 Share Posted July 23, 2021 Just checked for my Apex on Celebrity and that vanished also. Link to comment Share on other sites More sharing options...
nelblu Posted July 23, 2021 #10 Share Posted July 23, 2021 Same here, all of my 3 cruises gone. Including my kids reserves (3) that were linked to my account.🤪 Link to comment Share on other sites More sharing options...
EllaDuChien Posted July 23, 2021 #11 Share Posted July 23, 2021 From Royal Caribbean on Twitter: "@RoyalCaribbean Good morning! All of my cruises are missing from the website and app. I am guessing there is some sort of glitch that y'all are working on? @RoyalCaribbean Replying to @crabbymom Hi, Rachel. Yes, our IT team is aware and we are currently working through these glitches at this time. We are advising guests they can still use Firefox as their browser as we’re seeing it work properly through there. -Sam" 1 1 Link to comment Share on other sites More sharing options...
bouhunter Posted July 23, 2021 #12 Share Posted July 23, 2021 Sounds like it's nothing to worry about 🙂 1 Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #13 Share Posted July 23, 2021 4 minutes ago, EllaDuChien said: From Royal Caribbean on Twitter: "@RoyalCaribbean Good morning! All of my cruises are missing from the website and app. I am guessing there is some sort of glitch that y'all are working on? @RoyalCaribbean Replying to @crabbymom Hi, Rachel. Yes, our IT team is aware and we are currently working through these glitches at this time. We are advising guests they can still use Firefox as their browser as we’re seeing it work properly through there. -Sam" Just tried but no go. Link to comment Share on other sites More sharing options...
EllaDuChien Posted July 23, 2021 #14 Share Posted July 23, 2021 2 minutes ago, Big_G said: Just tried but no go. Me too. Tried on Edge, Firefox, Opera and IE. None worked for me. Link to comment Share on other sites More sharing options...
Wilson Posted July 23, 2021 #15 Share Posted July 23, 2021 Working again using Chrome 2 Link to comment Share on other sites More sharing options...
Big_G Posted July 23, 2021 #16 Share Posted July 23, 2021 4 minutes ago, Wilson said: Working again using Chrome LOL...I got one cruise on both sites back. One on each to go. Link to comment Share on other sites More sharing options...
EllaDuChien Posted July 23, 2021 #17 Share Posted July 23, 2021 Mine are back on both Chrome and the app. Link to comment Share on other sites More sharing options...
LuCruise Posted July 23, 2021 #18 Share Posted July 23, 2021 (edited) Same problem. My Dec 2021 Anthem is not showing, but my other 5 are showing (including another Anthem one and another one in Dec). Seems very random. Have tried in Chrome, Firefox and Microsoft Edge. This one is missing from the app too. Edited July 23, 2021 by LuCruise Link to comment Share on other sites More sharing options...
baldilocks Posted July 23, 2021 #19 Share Posted July 23, 2021 There was a global network problem about 48 hours ago affecting Google, Facebook and many more systems. This might be the culprit in this whole thing. Probably, the IT guys are trying to restore the system at this time. Patience will be in order for the 24 to 48 hours. 2 Link to comment Share on other sites More sharing options...
Vera/Lee Posted July 23, 2021 #20 Share Posted July 23, 2021 My cruises are still there, it's just my royal up bid that "sailed away". Link to comment Share on other sites More sharing options...
nelblu Posted July 23, 2021 #21 Share Posted July 23, 2021 2 minutes ago, Vera/Lee said: My cruises are still there, it's just my royal up bid that "sailed away". 👍 Link to comment Share on other sites More sharing options...
cruisegirl1976 Posted July 23, 2021 #22 Share Posted July 23, 2021 mine is still missing 😞 Link to comment Share on other sites More sharing options...
dasi11 Posted July 23, 2021 #23 Share Posted July 23, 2021 I have my cruises missing too! I have two booked and nothing is listed. One in October and one in December. Link to comment Share on other sites More sharing options...
Floater4life Posted July 23, 2021 #24 Share Posted July 23, 2021 Make sure you log out then go back in. This happens with them. Their systems are poor. Link to comment Share on other sites More sharing options...
sixbirches Posted July 23, 2021 #25 Share Posted July 23, 2021 My app works fine! But not on the computer website. Oh well. I’m sure it will get straightened out. Their website has never been reliable. Link to comment Share on other sites More sharing options...
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