majortom10 Posted August 25, 2021 Author #26 Share Posted August 25, 2021 (edited) 6 hours ago, lissie said: I'm actually very, very picky about my cabin - I have it down to about 6 inside deluxe on deck 1! (I get seasick). So yes have sailed once and have 2 bookings and they were all saver fares with us choosing the exact cabin. Free car parking is of little use when you have to fly in from NZ - the only advantage of the more expensive fare class was I think priority in choosing a dining time or table size - but we prefer late seating and large tables and no one else does so we don't have any problem getting what we want LOL Well the system must be different where you are than in the UK because if you book a Saver fare in UK you do not get to choose your cabin number and position that is down to Cunard and you dont get any perks to get those privileges you have to book Select. Edited August 25, 2021 by majortom10 Link to comment Share on other sites More sharing options...
PORT ROYAL Posted September 15, 2021 #27 Share Posted September 15, 2021 On 8/24/2021 at 12:46 PM, PORT ROYAL said: Update. Called regarding 14 Cunard’s computer says NO, only 8 So, one has to now put everything, including hard copy evidence, in writing to challenge the computer. Update. Challenge correct. It appears that when the FCDs were reinstated after Cunard cancellations, Cunard failed to extend some of the dates, so immediately the 6 disputed FCDs were reinstated they were considered expired and automatically deleted. Requested for all 14 FCDs to be extended to be used for the new 23/24 releases towards the end if this year, failing that, one asked for a full refund. Link to comment Share on other sites More sharing options...
DreamingOfSunnyDays Posted September 15, 2021 #28 Share Posted September 15, 2021 3 hours ago, PORT ROYAL said: Update. Challenge correct. It appears that when the FCDs were reinstated after Cunard cancellations, Cunard failed to extend some of the dates, so immediately the 6 disputed FCDs were reinstated they were considered expired and automatically deleted. Requested for all 14 FCDs to be extended to be used for the new 23/24 releases towards the end if this year, failing that, one asked for a full refund. If you don’t mind me asking…. Did you need to wait for a reply from Guest Relations to get this resolution? Or was someone at the contact centre able to help? We are in the same boat (ha!) but need an urgent response that isn’t forthcoming!! Link to comment Share on other sites More sharing options...
PORT ROYAL Posted September 15, 2021 #29 Share Posted September 15, 2021 18 minutes ago, DreamingOfSunnyDays said: If you don’t mind me asking…. Did you need to wait for a reply from Guest Relations to get this resolution? Or was someone at the contact centre able to help? We are in the same boat (ha!) but need an urgent response that isn’t forthcoming!! As your matter us urgent use this Email address to bypass the oxymoron of Customer Services Executive.Correspondence@carnivalukgroup.com 1 Link to comment Share on other sites More sharing options...
DreamingOfSunnyDays Posted September 15, 2021 #30 Share Posted September 15, 2021 53 minutes ago, PORT ROYAL said: As your matter us urgent use this Email address to bypass the oxymoron of Customer Services Executive.Correspondence@carnivalukgroup.com Brilliant. Thank you so much! Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted September 16, 2021 #31 Share Posted September 16, 2021 22 hours ago, DreamingOfSunnyDays said: If you don’t mind me asking…. Did you need to wait for a reply from Guest Relations to get this resolution? Or was someone at the contact centre able to help? We are in the same boat (ha!) but need an urgent response that isn’t forthcoming!! If you made fresh bookings in lieu of cancelled cruises for which you had FCDs, , the FCDs might already have been applied for you. On checking, ours were. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted September 16, 2021 #32 Share Posted September 16, 2021 28 minutes ago, Victoria2 said: If you made fresh bookings in lieu of cancelled cruises for which you had FCDs, , the FCDs might already have been applied for you. On checking, ours were. One’s 14 were over and above those already allocated to new bookings. Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted September 16, 2021 #33 Share Posted September 16, 2021 10 minutes ago, PORT ROYAL said: One’s 14 were over and above those already allocated to new bookings. One is delighted for you, however, one was making a reply to the member one quoted. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted September 16, 2021 #34 Share Posted September 16, 2021 3 minutes ago, Victoria2 said: One is delighted for you, however, one was making a reply to the member one quoted. Apologises Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted September 16, 2021 #35 Share Posted September 16, 2021 2 minutes ago, PORT ROYAL said: Apologises No problem. 🙂 I think it's fair to say your accumulation of still unused FCD will be rather unique. We always have a fistful but they are now utilised and others may have theirs applied too, like us, without knowing. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted September 26, 2021 #36 Share Posted September 26, 2021 On 9/15/2021 at 1:40 PM, PORT ROYAL said: Update. Challenge correct. It appears that when the FCDs were reinstated after Cunard cancellations, Cunard failed to extend some of the dates, so immediately the 6 disputed FCDs were reinstated they were considered expired and automatically deleted. Requested for all 14 FCDs to be extended to be used for the new 23/24 releases towards the end if this year, failing that, one asked for a full refund. Update. There has been a resolution, but one is asked by Cunard to keep the content confidential and not broadcast or publish the details. One will respect confidentiality. Link to comment Share on other sites More sharing options...
exlondoner Posted September 26, 2021 #37 Share Posted September 26, 2021 A non-disclosure agreement. Interesting that Cunard appear to want to keep the details of their doing the right thing secret. What could that possibly mean? Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted September 26, 2021 #38 Share Posted September 26, 2021 13 minutes ago, exlondoner said: A non-disclosure agreement. Interesting that Cunard appear to want to keep the details of their doing the right thing secret. What could that possibly mean? No idea but there's no better way of stirring up interest than announcing one can't say anything! Better to have said nothing at all! 3 Link to comment Share on other sites More sharing options...
North West Newbie Posted September 26, 2021 #39 Share Posted September 26, 2021 Well, reading between the lines one can guess the outcome. The OP only requested 2 options in his order of preference and Cunard is unlikely to have refunded money when they could hang on to it and please their customer at the same time. Link to comment Share on other sites More sharing options...
majortom10 Posted September 26, 2021 Author #40 Share Posted September 26, 2021 I do not think it will mean the return of FCDs but if it does having been told they were not available on a recent Seacation so was not able to buy any I will be very disappointed. Think it is more likely that those who have already purchased them they will be honoured. Link to comment Share on other sites More sharing options...
Rare 57eric Posted September 26, 2021 #41 Share Posted September 26, 2021 Does any of this apply to the US? Link to comment Share on other sites More sharing options...
majortom10 Posted September 27, 2021 Author #42 Share Posted September 27, 2021 10 hours ago, 57eric said: Does any of this apply to the US? Yes FCDs have been stopped being purchased by Cunard on all ships and wherever the ship is sailing at the time. Link to comment Share on other sites More sharing options...
majortom10 Posted October 1, 2021 Author #43 Share Posted October 1, 2021 I am sure that FCDs have been cancelled by the bean counters at Carnival to save money on giving out "free" OBC but I do think it will backfire on Cunard and cost them money and not save it. I will be very disappointed if Summer 2023 programme is not released for booking before the end of my cruise on QE in November so we can book onboard. If it isnt then we will not be booking at a later date due to the loss of substantial OBC lost by not booking onboard a Cunard cruise in a Grill suite at no small amount and will look at other non Carnival cruise lines. Link to comment Share on other sites More sharing options...
Rare LadyL1 Posted October 1, 2021 #44 Share Posted October 1, 2021 2 hours ago, majortom10 said: I am sure that FCDs have been cancelled by the bean counters at Carnival to save money on giving out "free" OBC but I do think it will backfire on Cunard and cost them money and not save it. I will be very disappointed if Summer 2023 programme is not released for booking before the end of my cruise on QE in November so we can book onboard. If it isnt then we will not be booking at a later date due to the loss of substantial OBC lost by not booking onboard a Cunard cruise in a Grill suite at no small amount and will look at other non Carnival cruise lines. I am sure that the bean counters are trying every way possible to save money. Not just in Cunard but all lines, as they have been haemorrhaging money for over 18 months! They need to get back into profit. While it lasted FCD was a great benefit. Sadly all things have changed: at least we still have ships to give us a holiday, even if the cost will be more expensive in the future. Other lines offer free this, that and the other, but it is all included in the cruise price. No company could afford to give thousands of passengers free drinks every day of the year or free flights, It is just going to be the case of being subjective when you book, to get the most appealing and cost effective package for one’s aspirations. 2 Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted October 1, 2021 #45 Share Posted October 1, 2021 We will miss the FCD as we always had a couple on the go but I agree with LadyL1 in that it's been a dreadful time for all businesses. We're happy Cunard survived and as the company is more than FCD for us, we will take it on the chin and look forward to the release of the '23 summer itineraries. Early birds catch the cabins they want, and all that. 🙂 Link to comment Share on other sites More sharing options...
majortom10 Posted October 2, 2021 Author #46 Share Posted October 2, 2021 (edited) Well I am sorry to stay but unless we can book onboard in November we will not be booking at least 2 cruises with Cunard for 2023 and will look elsewhere at either other cruise lines or land based holidays. Although the bean counters think it will save Cunard money I think it will actually have the opposite effect and lose them customers altogether not everyone will take it on the chin and especially lose the possibility of $800 obc. Edited October 2, 2021 by majortom10 Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted October 2, 2021 #47 Share Posted October 2, 2021 1 hour ago, majortom10 said: Well I am sorry to stay but unless we can book onboard in November we will not be booking at least 2 cruises with Cunard for 2023 and will look elsewhere at either other cruise lines or land based holidays. Although the bean counters think it will save Cunard money I think it will actually have the opposite effect and lose them customers altogether not everyone will take it on the chin and especially lose the possibility of $800 obc. I completely understand but it all depends on the criteria used for booking Cunard. For us, the FCDs were always a bonus. We have booked without them in the past and to book with them was icing on the cake. 🙂 Link to comment Share on other sites More sharing options...
Gomac Posted July 20, 2022 #48 Share Posted July 20, 2022 Is there any update on FCDs being offered onboard again or do you still have to book a specific cruise to get the OBC? Thanks Link to comment Share on other sites More sharing options...
PORT ROYAL Posted July 20, 2022 #49 Share Posted July 20, 2022 1 hour ago, Gomac said: Is there any update on FCDs being offered onboard again or do you still have to book a specific cruise to get the OBC? Thanks One’s thoughts. On next cruise will book 4, 5 or 6 cruises (possibly even more) onboard to receive OBC. Then, as allowed under the current Cunard policy, look to move each cruise en bloc, like for like without penalty or loss, when new brochure is launched. Link to comment Share on other sites More sharing options...
sogne Posted July 20, 2022 #50 Share Posted July 20, 2022 On the morning show (OH insists on watching it)Yo Yo announced on QM2 in June that you could book a future cuise, get OBC and free parking etc and transfer it to another cruise already published or not to any of the 4 ships and take your onboard benefits with you. Does not have to be of higher value. This is what we did. Link to comment Share on other sites More sharing options...
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