Ben Nicholls Posted June 29, 2022 #1 Share Posted June 29, 2022 (edited) Just got this email for our Aug 15th sailing. It sounds odd they know about engine issues this far in advance and are unable to resolve them. I suspect it is more about the Skagway dock landslide. ABOUT YOUR UPCOMING TRAVELS Dear Guest, Due to a speed limitation caused by a technical issue with one of the ship’s engines, we’ve reduced our speed between ports, which means we’ve adjusted some of our arrival and departure times in Alaska and British Columbia. As a result, we’ve replaced our visit to Skagway, Alaska with Ketchikan, Alaska on Wednesday, shifted our visit to Sitka, Alaska to Thursday, and we’ll no longer visit Endicott Arm & Dawes Glacier on Friday. We’re terribly sorry for any inconvenience caused by this, but the safety and comfort of our guests and crew is always our top priority. Below, please find our revised Quantum of the Seas August 15th, 2022 itinerary. Edited June 29, 2022 by Ben Nicholls Link to comment Share on other sites More sharing options...
smokeybandit Posted June 29, 2022 #2 Share Posted June 29, 2022 (edited) Yeah that doesn't quite seem right, both the date and the issue, especially since right now Quantum is sailing at a respectable 17 knots. I also don't see any Quantum itineraries that even go to Endicott Arm. They all go to Tracy's Arm Edited June 29, 2022 by smokeybandit Link to comment Share on other sites More sharing options...
lintr11 Posted June 29, 2022 #3 Share Posted June 29, 2022 I just got the same email. I’m on Quantum leaving on 8/8. We were scheduled for Endicott Arm not the Tracy Fjord. All our ports have now been cut drastically shorter than they were including the change from Icy Straight to Ketchikan. Link to comment Share on other sites More sharing options...
squierjosh Posted June 29, 2022 #4 Share Posted June 29, 2022 25 minutes ago, smokeybandit said: Yeah that doesn't quite seem right, both the date and the issue, especially since right now Quantum is sailing at a respectable 17 knots. I also don't see any Quantum itineraries that even go to Endicott Arm. They all go to Tracy's Arm My 8/1 cruise says Endicott Link to comment Share on other sites More sharing options...
smokeybandit Posted June 29, 2022 #5 Share Posted June 29, 2022 Sure seems like the odds of these being sent in error is more than 50/50 Link to comment Share on other sites More sharing options...
Lnowak887 Posted June 29, 2022 #6 Share Posted June 29, 2022 I received the same email for the 8-15 sailing. I find it interesting that they cannot correct the issues with having 47 days until sailing. I called Royal Caribbean customer service voicing my concerns about being on a ship with engine problems. They offered to put us on the 8-11 Ovation sailing with an upcharge of over $3,000 or we could get a future credit. 2 Link to comment Share on other sites More sharing options...
celoplyr Posted June 29, 2022 #7 Share Posted June 29, 2022 I did NOT get this email, and I sail on Monday. Link to comment Share on other sites More sharing options...
squierjosh Posted June 29, 2022 #8 Share Posted June 29, 2022 (edited) 20 minutes ago, smokeybandit said: Sure seems like the odds of these being sent in error is more than 50/50 I don't think so, they've already updated the port times on my Royal page, and you can't even look at Juneau excursions anymore. Something is going on. Edited to add my cruise date is 8/1 Edited June 29, 2022 by squierjosh Link to comment Share on other sites More sharing options...
Jt4428 Posted June 29, 2022 #9 Share Posted June 29, 2022 That happened to us about 5 years ago on one of our rc cruises (forgot which ship). They shortened our time in a few ports. . They gave us some obc for compensation. Link to comment Share on other sites More sharing options...
squierjosh Posted June 29, 2022 #10 Share Posted June 29, 2022 3 minutes ago, Jt4428 said: That happened to us about 5 years ago on one of our rc cruises (forgot which ship). They shortened our time in a few ports. . They gave us some obc for compensation. $100 for a whole cabin. Big whoop. I'd rather see glaciers, since it's an alaskan cruise and all. 7 Link to comment Share on other sites More sharing options...
irishgal432 Posted June 29, 2022 #11 Share Posted June 29, 2022 I was on the 6/6 sailing and there was a small engine fire when we were in port which caused a total blackout shipwide for about an hour. It delayed us leaving until it was given an all clear. We were in a Grand Loft Suite which was aft and it looked like they were only using 1 engine as the wake wasnt the same as before the blackout. 1 Link to comment Share on other sites More sharing options...
Jt4428 Posted June 29, 2022 #12 Share Posted June 29, 2022 6 minutes ago, squierjosh said: $100 for a whole cabin. Big whoop. I'd rather see glaciers, since it's an alaskan cruise and all. I totally agree but if your hands are tied...nothing you can do. 1 Link to comment Share on other sites More sharing options...
Lnowak887 Posted June 29, 2022 #13 Share Posted June 29, 2022 32 minutes ago, Lnowak887 said: I received the same email for the 8-15 sailing. I find it interesting that they cannot correct the issues with having 47 days until sailing. I called Royal Caribbean customer service voicing my concerns about being on a ship with engine problems. They offered to put us on the 8-11 Ovation sailing with an upcharge of over $3,000 or we could get a future credit. After thinking about it I bet they are using the engine issue as an excuse, my bet is it has something to do with high gas prices. Skagway is 251 miles from Sitka Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 29, 2022 #14 Share Posted June 29, 2022 I was on the 5/16 sailing of Quantum and we left Seattle on time but then slowly stopped not too far from the pier. There was no announcement of what was going on but the wake kept changing as we moved a little. We eventually left about an hour later. Link to comment Share on other sites More sharing options...
neverbeenhere Posted June 29, 2022 #15 Share Posted June 29, 2022 $ 100 that's about the price of a single person Mendenhall Glacier tour? One person gets to go and tell the other about it... Yeah!!! Link to comment Share on other sites More sharing options...
HibiscusHoney Posted June 29, 2022 #16 Share Posted June 29, 2022 We are sailing on Quantum on 7/25 and I haven't gotten any notifications of change, but our excursions keep getting cancelled for various unknown reasons (Canadian border issues, train issues...). 1 Link to comment Share on other sites More sharing options...
jennianne Posted June 29, 2022 #17 Share Posted June 29, 2022 2 minutes ago, HibiscusHoney said: We are sailing on Quantum on 7/25 and I haven't gotten any notifications of change, but our excursions keep getting cancelled for various unknown reasons (Canadian border issues, train issues...). i'm on this one too! our itinerary is different than the ones affected though. i'm wondering if that's why we haven't had any changes (yet)? 1 Link to comment Share on other sites More sharing options...
HibiscusHoney Posted June 29, 2022 #18 Share Posted June 29, 2022 I see that our Quantum itinerary is different than yours but I feel your pain! Excursions are everything in Alaska and it's tough to see them all sold out and changing. 4 Link to comment Share on other sites More sharing options...
JeffT237 Posted June 29, 2022 #19 Share Posted June 29, 2022 2 hours ago, Ben Nicholls said: Just got this email for our Aug 15th sailing. It sounds odd they know about engine issues this far in advance and are unable to resolve them. What is the new itinerary that the Quantum will now be sailing for your cruise? What is RCI offering you for the change, just the $100 OBC? So sorry this is happening, I know how much of a disappointment this is, we sailed with Princess in May to Alaska and had the same issue and we ended up with cancelled ports and were late to all of them. Resulted in all excursions cancelled and about 15 total hours in Alaska. Link to comment Share on other sites More sharing options...
jlshouston Posted June 29, 2022 #20 Share Posted June 29, 2022 We booked the Aug 22 sailing of Quantum and I haven't gotten any emails. I did browse the shore excursions 2 weeks ago and there weren't many left with availability. First time Alaskan cruise so I didn't realize I had to start early on on shore excursions, sometimes I wait until the day we board to decide if we are doing an excursion so I may be in trouble seeing a whale or a bear or an iceberg... Link to comment Share on other sites More sharing options...
Rare CTSandy Posted June 29, 2022 #21 Share Posted June 29, 2022 Got the email today for the August 8 sailing - no Icy Strait Point, no Dawes Glacier - substitution of Ketchikan and shortened time in ports. Not happy about sailing on a ship that is having some type of mechanical issues before we even get out of port. Link to comment Share on other sites More sharing options...
cccult Posted June 29, 2022 #22 Share Posted June 29, 2022 Our 8/1 sailing is changing too. canceling the glaciers email: Due to a speed limitation caused by a technical issue with one of the ship's engines, we've reduced our speed between ports and as a result, we've adjusted some of our arrival and departure times in Alaska and British Columbia. Regrettably, this also means we'll no longer visit Endicott Arm & Dawes Glacier. We're terribly sorry for any inconvenience caused by this, but the safety and comfort of our guests and crew is always our top priority. Below, please find our revised Quantum of the Seas August 1st, 2022 itinerary. Day Port Arrive Depart Mon Seattle, Washington 4:00 PM Tue Cruising Wed Ketchikan, Alaska 7:00 AM 4:00 PM Thu Sitka, Alaska 8:00 AM 4:00 PM Fri Juneau, Alaska 7:30 AM 3:00 PM Sat Cruising Sun Victoria, British Columbia 5:00 PM 10:00 PM Mon Seattle, Washington 7:00 AM We know you were looking forward to visiting Endicott Arm & Dawes Glacier, so to help make up for this unexpected change, we're providing you with an Onboard Credit to use during your cruise - $75 USD for Interior and Ocean View staterooms | $100 USD for Balcony staterooms | $200 USD for Suites. These credits can be used anywhere onboard. If at the end of the cruise you have a remaining amount left over, it will be refunded to your card on file. Our Shore Excursions team will automatically reschedule any pre-paid Royal Caribbean International shore excursions affected by this change. In the next few days, your updated tour information will be e-mailed to you. In the meantime, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level-up your vacation. Thanks for your understanding. We can't wait to welcome you onboard Quantum of the Seas! Link to comment Share on other sites More sharing options...
Jimbo Posted June 30, 2022 #23 Share Posted June 30, 2022 (edited) 3 hours ago, Lnowak887 said: I received the same email for the 8-15 sailing. I find it interesting that they cannot correct the issues with having 47 days until sailing. I called Royal Caribbean customer service voicing my concerns about being on a ship with engine problems. They offered to put us on the 8-11 Ovation sailing with an upcharge of over $3,000 or we could get a future credit. Sad to say but I would take the FCC or change it to either a northbound or southbound one way cruise in Alaska. Those roundtrip sailings are garbage anyway from Seattle. Got to at least see Hubbard Glacier when doing an Alaska Cruise. Edited June 30, 2022 by Jimbo 2 Link to comment Share on other sites More sharing options...
jennianne Posted June 30, 2022 #24 Share Posted June 30, 2022 1 hour ago, CTSandy said: Got the email today for the August 8 sailing - no Icy Strait Point, no Dawes Glacier - substitution of Ketchikan and shortened time in ports. Not happy about sailing on a ship that is having some type of mechanical issues before we even get out of port. uh oh, that's the same itinerary as the July 25th sailing. I haven't received any email yet though. weird that the cruise the week before yours wouldn't have a change... Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted June 30, 2022 #25 Share Posted June 30, 2022 2 hours ago, jlshouston said: We booked the Aug 22 sailing of Quantum and I haven't gotten any emails. I did browse the shore excursions 2 weeks ago and there weren't many left with availability. First time Alaskan cruise so I didn't realize I had to start early on on shore excursions, sometimes I wait until the day we board to decide if we are doing an excursion so I may be in trouble seeing a whale or a bear or an iceberg... Many of the tour providers have backed out of their contracts because they can't get seasonal workers to run the excursions. The next results is that there are far fewer excursions available and almost all are totally sold out before departure. 1 Link to comment Share on other sites More sharing options...
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