Jcol5786 Posted February 18, 2023 #1 Share Posted February 18, 2023 Hello, I realized after our last cruise in January that I did not receive a Post Cruise Survey email from Royal. I have received them in the past but it seems that about 3 cruises back I stopped getting them. My wife has been getting them consistantly. I have checked in my spam mail folder and also confirmed my email on my account profile. After this last cruise I sent an email to royalguestrelations but I never received a response. We have a cruise coming up in May and with all the changes I would like the opportunity to provide feedback. I have resisted simply phoning because of the hold times but I probably will end up doing that. Before I do does anyone have any suggestions? Thanks. Link to comment Share on other sites More sharing options...
loungelady55 Posted February 18, 2023 #2 Share Posted February 18, 2023 Same here. People tell us to fill out the survey and mention names. I have never received a survey. Even when we where in Star class, none. I really do not have any complaints but if you are wanting feed back, ask everyone. Link to comment Share on other sites More sharing options...
Jcol5786 Posted February 18, 2023 Author #3 Share Posted February 18, 2023 Thanks lougelady55, I don't really have any complaints either. I really enjoyed our last cruise on Anthem and I told a couple of the staff that I would mention them in the survey which I was not able to do. I guess I should phone in. If that doesn't work I'll try asking the DL concierge when we are on our next cruise on Liberty in May. Link to comment Share on other sites More sharing options...
ktbr11crs Posted February 18, 2023 #4 Share Posted February 18, 2023 Since the restart we haven't been getting the surveys. On a recent cruise we were talking to the Hotel Director and mentioned it. He looked into it and found out our email was marked that we opted out. I don't know how that happened, but he had it changed. While you would still have to call in or talk to someone about it; hopefully it will be easier if that is something they know to check. Link to comment Share on other sites More sharing options...
neverbeenhere Posted February 18, 2023 #5 Share Posted February 18, 2023 Many cruises later and we still aren't getting them. But I really don't care, If I have a serious issue I write other people. I can't remember a serious issue worth writing about since re-sail. I can't remember a super positive to write about either. Link to comment Share on other sites More sharing options...
Tlbecker1 Posted February 18, 2023 #6 Share Posted February 18, 2023 Wow, I get them every single time and I wish that I didn’t. Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted February 19, 2023 #7 Share Posted February 19, 2023 11 hours ago, Tlbecker1 said: Wow, I get them every single time and I wish that I didn’t. Do you know how to mark them as spam? That will move them to the spam folder! 1 Link to comment Share on other sites More sharing options...
Jam0610 Posted February 19, 2023 #8 Share Posted February 19, 2023 Just returned from the Adventure of the Seas, last Thursday. The survey was in my email Friday morning. Link to comment Share on other sites More sharing options...
The_Big_M Posted February 19, 2023 #9 Share Posted February 19, 2023 Same - I didn't get one for my January cruise either. Always been reliable before then (pre covid). Link to comment Share on other sites More sharing options...
barbeyg Posted February 19, 2023 #10 Share Posted February 19, 2023 Possibly some are going to junk folders. I get mine every time. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted February 19, 2023 #11 Share Posted February 19, 2023 I do know that if you don't answer it promptly, you cannot access it. We returned from an extended cruise vacation and got home about a week after the cruise, it was in the email, but would not let me respond. I always answer these to help our waitstaff and steward out. Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted February 19, 2023 #12 Share Posted February 19, 2023 15 hours ago, Tlbecker1 said: Wow, I get them every single time and I wish that I didn’t. You can opt out of them in the profile section of your C&A account. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 19, 2023 #13 Share Posted February 19, 2023 1 hour ago, barbeyg said: Possibly some are going to junk folders. I get mine every time. I got mine for Serenade ladt week, but Laura didn't 1 Link to comment Share on other sites More sharing options...
Jcol5786 Posted February 19, 2023 Author #14 Share Posted February 19, 2023 Thanks for the replies. Definately not going to my junk folder. I can see them up to the Covid pause and then nothing for me since restart (6 cruises). My wife has been getting them all along. I'll phone in and inquire one of these days. Link to comment Share on other sites More sharing options...
Pellaz Posted February 20, 2023 #15 Share Posted February 20, 2023 Hmm, I didn't get one either after our cruise on the Freedom in January. That WAS a charter cruise, though; does Royal send out the surveys to people who were on a charter? Link to comment Share on other sites More sharing options...
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