garywatson Posted March 14, 2023 #626 Share Posted March 14, 2023 They gave me a $100 onboard credit. I'm traveling solo so I'm guessing this is yet another mistake where they meant to give me a $50pp credit but made the mistake of assuming there are two people who got screwed by the Premiere Pass foulup. Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #627 Share Posted March 14, 2023 1 minute ago, garywatson said: They gave me a $100 onboard credit. I'm traveling solo so I'm guessing this is yet another mistake where they meant to give me a $50pp credit but made the mistake of assuming there are two people who got screwed by the Premiere Pass foulup. OK, everyone keep this to themselves. No reason to let Royal in on this mistake. Lol. P.S. if they do this to me and then try to take it away, I will expect $50 obc for my troubles. Oh hey wait....that's how this all started. Keep buying stock in this company fools. Lol 2 Link to comment Share on other sites More sharing options...
Rare Denversail Posted March 14, 2023 #628 Share Posted March 14, 2023 4 minutes ago, garywatson said: They gave me a $100 onboard credit. I'm traveling solo so I'm guessing this is yet another mistake where they meant to give me a $50pp credit but made the mistake of assuming there are two people who got screwed by the Premiere Pass foulup. I’m solo on one leg of a bib and they got treated the same. Link to comment Share on other sites More sharing options...
garywatson Posted March 14, 2023 #629 Share Posted March 14, 2023 2 minutes ago, Ryder101 said: OK, everyone keep this to themselves. No reason to let Royal in on this mistake. Lol. P.S. if they do this to me and then try to take it away, I will expect $50 obc for my troubles. Oh hey wait....that's how this all started. Keep buying stock in this company fools. Lol This is still showing as "booked" in my order history and there's still a key symbol on my pass: Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #630 Share Posted March 14, 2023 5 minutes ago, garywatson said: This is still showing as "booked" in my order history and there's still a key symbol on my pass: Exactly the same here. Hoping for that $100 not just $50. Lol. Really hoping we don't have to call. I'm tired of this mistake. Keep me posted. Link to comment Share on other sites More sharing options...
rockmom Posted March 14, 2023 #631 Share Posted March 14, 2023 2 hours ago, luckyinpa said: now my aqua park deal was cancelled. another 50 credit @luckyinpaAqua Park Nassau? (Aquaventure at Atlantis) Or at Coco Cay? Did you get an email saying it was canceled? I have the Nassau one booked for an October sailing and haven't seen any cancelations hit my email. Link to comment Share on other sites More sharing options...
luckyinpa Posted March 14, 2023 #632 Share Posted March 14, 2023 Dear Guest, Recently, there were a series of system glitches that uploaded incorrect information onto our system, including pricing for our Atlantis Aquaventure Waterpark tour. Our teams worked diligently to resolve the issues and they now reflect correctly in My Royal Cruise. As a result, any purchases made for this tour during the glitch will be cancelled and a refund will be issued to the original form of payment. This refund will reflect within 14 days. Some international financial institutions may take a little longer. I really hope that you can forgive us and understand that it was an honest mistake. We’re providing impacted guests with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences via My Royal Cruise or use it anywhere onboard. We’re sorry for any confusion and the inconvenience caused by this. And we look forward to seeing onboard soon! Sincerely, Link to comment Share on other sites More sharing options...
rockmom Posted March 14, 2023 #633 Share Posted March 14, 2023 4 minutes ago, luckyinpa said: Dear Guest, Recently, there were a series of system glitches that uploaded incorrect information onto our system, including pricing for our Atlantis Aquaventure Waterpark tour. Our teams worked diligently to resolve the issues and they now reflect correctly in My Royal Cruise. As a result, any purchases made for this tour during the glitch will be cancelled and a refund will be issued to the original form of payment. This refund will reflect within 14 days. Some international financial institutions may take a little longer. I really hope that you can forgive us and understand that it was an honest mistake. We’re providing impacted guests with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences via My Royal Cruise or use it anywhere onboard. We’re sorry for any confusion and the inconvenience caused by this. And we look forward to seeing onboard soon! Sincerely, oh wow, ok, thanks for sharing. Bummer for sure. Link to comment Share on other sites More sharing options...
kruzerci Posted March 14, 2023 #634 Share Posted March 14, 2023 Highly suggest that everybody voice their disappointment about the cancellation of the package and the small OBC offset to RC on social media or email. They should have at least honored the parts that were easily fulfilled like internet and champagne. The bait and switch is bs. 1 1 Link to comment Share on other sites More sharing options...
Vince C Posted March 14, 2023 #635 Share Posted March 14, 2023 On 3/11/2023 at 11:23 AM, WVU-79 said: Has any one else seen the Premier Pass package as an option for an upcoming sailing? It is listed as a package option in the Cruise Planner which includes: Welcome bottle of Veuve Clicquot Priority embarkation and debarkation Inside Access tour (two guests) Officer's lunch (two guests) Unlimited internet access (two devices) Captain's toast and photo Wine pairing with sommelier (two guests) - wine is complimentary Laundry service (one bag per stateroom) Price is $88.99 USD and must be booked between March 10, 2023 – March 15, 2023 and applies to select sailings departing March 14, 2023 – December 31, 2023. Sounds too good to be true. This is NOT A ROYAL PRODUCT and it was mistakenly added and was it is a Celebrity Cruises product 2 Link to comment Share on other sites More sharing options...
Vince C Posted March 14, 2023 #636 Share Posted March 14, 2023 On 3/11/2023 at 1:04 PM, smokeybandit said: So google tells me this is something Celebrity offers. Watch this turn out to be a glitch. https://www.celebritycruises.com/content/dam/celebrity/pdf/Premier-Pass-Package-Redemption-V1.pdf It was an error, This is NOT A ROYAL PRODUCT and it was mistakenly added and was it is a Celebrity Cruises product. All purchases are being refunded and TWO $50 OBC is being given for each package Link to comment Share on other sites More sharing options...
Rare MillbrookMom Posted March 14, 2023 #637 Share Posted March 14, 2023 16 minutes ago, Vince C said: It was an error, This is NOT A ROYAL PRODUCT and it was mistakenly added and was it is a Celebrity Cruises product. All purchases are being refunded and TWO $50 OBC is being given for each package We will see. An hour ago I had been given 2 x $50OBC (but not my refunded OBC that I used to buy the pass), now it has disappeared and I am back to the OBC amount I had left after buying the Premier pass. 1 Link to comment Share on other sites More sharing options...
dogsambam Posted March 14, 2023 #638 Share Posted March 14, 2023 Is the package still showing up in your cruise planner? Link to comment Share on other sites More sharing options...
Starry Eyes Posted March 14, 2023 #639 Share Posted March 14, 2023 The OBC seems to be a work in progress. I bought the package for four cruises. A $100 OBC was deposited for one cruise (the third one chronologically). The credit was there for a few hours. Now it is gone again. Hopefully RCI will get their act together and I will eventually get all four refunds and some OBC. 1 Link to comment Share on other sites More sharing options...
Murex Posted March 14, 2023 #640 Share Posted March 14, 2023 So a couple hours ago, I received the $100 OBC, but now it's gone. Anyone else? What a mess. Link to comment Share on other sites More sharing options...
SNemeth Posted March 14, 2023 #641 Share Posted March 14, 2023 2 minutes ago, Murex said: So a couple hours ago, I received the $100 OBC, but now it's gone. Anyone else? What a mess. Yes, it is gone. I am betting it comes back as $50 instead of $100. 1 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #642 Share Posted March 14, 2023 If not gone, people are reporting paid trips now showing $100 still owed on them. It's an endless s*** show. 1 Link to comment Share on other sites More sharing options...
Murex Posted March 14, 2023 #643 Share Posted March 14, 2023 Same. I had $100 OBC a couple hours ago, and now it's gone. This is a total clown show. All I can do is laugh at this point. 🤡😂 Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 14, 2023 #644 Share Posted March 14, 2023 1 hour ago, rockmom said: @luckyinpaAqua Park Nassau? (Aquaventure at Atlantis) Or at Coco Cay? Did you get an email saying it was canceled? I have the Nassau one booked for an October sailing and haven't seen any cancelations hit my email. @rockmom How much did you pay for it? You may not have paid the fake low price. Link to comment Share on other sites More sharing options...
rockmom Posted March 14, 2023 #645 Share Posted March 14, 2023 1 minute ago, Merion_Mom said: @rockmom How much did you pay for it? You may not have paid the fake low price. oh, I got the 'deal'. And now I got the email. But so far no OBC showing up in my planner for that sailing. It's a different sailing than the Premire Pass mess, so a double sh*tshow. 2 Link to comment Share on other sites More sharing options...
RGravy Posted March 14, 2023 #646 Share Posted March 14, 2023 Get a load of this. Received $200 in OBC and spent it on a spa package for my wife. Now I’m getting emails that I have a balance due by March 17th. Cancelled a similar spa package I got on Black Friday and will never get that deal back. This is my first (and maybe last) time sailing with RC. Is it always this disorganized? What a disaster. 4 Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 14, 2023 #647 Share Posted March 14, 2023 Just now, rockmom said: oh, I got the 'deal'. And now I got the email. But so far no OBC showing up in my planner for that sailing. It's a different sailing than the Premire Pass mess, so a double sh*tshow. On FB , no one has reported getting the OBC yet for the cancelled Atlantis excursion. I have been suggesting Margaritaville Beach Resort Nassau (resortforaday.com) 1 Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted March 14, 2023 #648 Share Posted March 14, 2023 Lol. Mine is gone too. Good thing I didn’t spend it in the last couple of hours. Come on Royal. Get it together. Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #649 Share Posted March 14, 2023 3 minutes ago, RGravy said: Get a load of this. Received $200 in OBC and spent it on a spa package for my wife. Now I’m getting emails that I have a balance due by March 17th. Cancelled a similar spa package I got on Black Friday and will never get that deal back. This is my first (and maybe last) time sailing with RC. Is it always this disorganized? What a disaster. Yes. More often than not. This is now the 4th and 5th (today alone) complete disasters since January 2020. Link to comment Share on other sites More sharing options...
rockmom Posted March 14, 2023 #650 Share Posted March 14, 2023 2 minutes ago, Merion_Mom said: On FB , no one has reported getting the OBC yet for the cancelled Atlantis excursion. I have been suggesting Margaritaville Beach Resort Nassau (resortforaday.com) I had been looking at that--until I got that great deal at Atlantis. 🤣 But this is for a December sailing and I wasn't going to bother getting off the ship because I think it will be a bit chilly until I saw that deal. I'm sailing solo on that cruise, so will probably go back to my 'stay on the ship' plan. I do have Coco Cay Beach Club booked for the other stop, that was a Black Friday deal and while a really good deal, it seems it was 'legit'. 😛 1 Link to comment Share on other sites More sharing options...
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