Rare Shippy Posted March 14, 2023 #1 Share Posted March 14, 2023 I know some people use a cpap & need distilled water. My husband has had several sinus surgeries & must use a medicated rinse every day that requires distilled water. We have traveled on many cruiselines & have never had a problem ordering that in advance to have delivered to the cabin ALWAYS has been complementary. I had forgotten to order for our cruise that leaves this Saturday. I just called Holland & they informed me they no longer do that. She checked my booking & said that since we have a beverage package, we can just order it every day & have it come off of that ! I know there are cutbacks but I find this one a bit petty ! 1 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted March 14, 2023 #2 Share Posted March 14, 2023 I would try calling back. Sadly I do not trust information I get from many of those I have spoken with when calling into HAL. Many are Call Center people that have not been trained and when they do nt know how to answer they simply make up an answer that results in NO. I will say that HAL is the only cruise line that Charged for Distilled water in the past which I could see if it was previously complimentary saying they now charge but...obviously not the case. I would try calling again. Unnforutately Guest Services is now handled by this same call center which is mostly over seas. 4 Link to comment Share on other sites More sharing options...
YXU AC*SE Posted March 14, 2023 #3 Share Posted March 14, 2023 You can order online yourself ? 2.95$/gallon. -- login into your booking and select << purchase beverages >>. Scott. 12 Link to comment Share on other sites More sharing options...
OlsSalt Posted March 14, 2023 #4 Share Posted March 14, 2023 Petty or RUDE? Not sure I see the RUDE part of this. Hope you work it out. 15 Link to comment Share on other sites More sharing options...
bennybear Posted March 14, 2023 #5 Share Posted March 14, 2023 Just don’t count on it being there. It took two days to get some we had preordered and that was leaving from FLL. 1 Link to comment Share on other sites More sharing options...
Rare Shippy Posted March 14, 2023 Author #6 Share Posted March 14, 2023 24 minutes ago, OlsSalt said: Petty or RUDE? Not sure I see the RUDE part of this. Hope you work it out. You are right, just a bit petty I guess. I was just used to this being complementary on other lines & it caught me off guard. We are old & back from the days where there was no such thing as a pay restaurant, charge for ice cream, specialty coffee, fresh squeezed juice, etc. I am sure other lines will follow suit & also charge for the water. It seems what one line does, the others will follow. This is the new way of cruising but still the best bang for your buck. 4 Link to comment Share on other sites More sharing options...
Dutchman48 Posted March 14, 2023 #7 Share Posted March 14, 2023 37 minutes ago, Shippy said: I know some people use a cpap & need distilled water. My husband has had several sinus surgeries & must use a medicated rinse every day that requires distilled water. We have traveled on many cruiselines & have never had a problem ordering that in advance to have delivered to the cabin ALWAYS has been complementary. I had forgotten to order for our cruise that leaves this Saturday. I just called Holland & they informed me they no longer do that. She checked my booking & said that since we have a beverage package, we can just order it every day & have it come off of that ! I know there are cutbacks but I find this one a bit petty ! 37 minutes ago, Shippy said: I know some people use a cpap & need distilled water. My husband has had several sinus surgeries & must use a medicated rinse every day that requires distilled water. We have traveled on many cruiselines & have never had a problem ordering that in advance to have delivered to the cabin ALWAYS has been complementary. I had forgotten to order for our cruise that leaves this Saturday. I just called Holland & they informed me they no longer do that. She checked my booking & said that since we have a beverage package, we can just order it every day & have it come off of that ! I know there are cutbacks but I find this one a bit petty ! They no longer give distilled water complementary, however you can preorder it online at this time the cost is 2.95 a gallon. My wife uses a CPAP and we never had a problem getting it. Usually i preorder it online under packages, but on one of our longer trips I ordered more on the ship. Since you leave on Saturday you maybe past the preorder cut off but you can talk to your room room steward, or guest services once on board. Enjoy your trip. 5 Link to comment Share on other sites More sharing options...
Rare Shippy Posted March 14, 2023 Author #8 Share Posted March 14, 2023 Thanks 1 Link to comment Share on other sites More sharing options...
ozcruizer Posted March 15, 2023 #9 Share Posted March 15, 2023 On our last cruise in November 2022, I ordered distilled water at Guest Services straight away (couldn't find how on the site) and had it delivered by nightfall that day. I have always paid for it on HAL (since I began using a CPAP machine in early 2018). 1 Link to comment Share on other sites More sharing options...
lissie Posted March 15, 2023 #10 Share Posted March 15, 2023 is there something different with the water in the tap in HAL. My partner's CPAP doesn't need distilled water - just tap water - which we used last year on Cunard with no issues. I assume the tap water is drinkable? If that's the case we'll just keep using that 5 Link to comment Share on other sites More sharing options...
HELENPSL Posted March 15, 2023 #11 Share Posted March 15, 2023 51 minutes ago, lissie said: is there something different with the water in the tap in HAL. My partner's CPAP doesn't need distilled water - just tap water - which we used last year on Cunard with no issues. I assume the tap water is drinkable? If that's the case we'll just keep using that My partner and I both use a Cpap. At home I use distilled water but the water on the ship is desalinated. We have used ship water for years without any problems. Helen 11 Link to comment Share on other sites More sharing options...
canadianbear Posted March 15, 2023 #12 Share Posted March 15, 2023 1 hour ago, lissie said: is there something different with the water in the tap in HAL. My partner's CPAP doesn't need distilled water - just tap water - which we used last year on Cunard with no issues. I assume the tap water is drinkable? If that's the case we'll just keep using that When I used the humidifier on my CPAP I used the tap water on HAL, never an issue. The last 3 years I’ve had the dehumidifier disengaged as after over 12 years of using it, it became annoying. 2 Link to comment Share on other sites More sharing options...
AFNavigator Posted March 15, 2023 #13 Share Posted March 15, 2023 1 hour ago, lissie said: is there something different with the water in the tap in HAL. My partner's CPAP doesn't need distilled water - just tap water - which we used last year on Cunard with no issues. I assume the tap water is drinkable? If that's the case we'll just keep using that Yes, the tap water is drinkable. It's the same water that you get served at restaurants across the ship. 4 Link to comment Share on other sites More sharing options...
pmjnh Posted March 15, 2023 #14 Share Posted March 15, 2023 We have had to pay for distilled water for hubby's cpap at least since 2015. It is free on Princess. It should be free . We do also drink the tap water and it tastes fine. I have a system for drinking and it involved the ice bucket filled twice a day and letting it melt..although I know the ice comes from the same tap water source it somehow makes me feel better about drinking it ,haha 1 Link to comment Share on other sites More sharing options...
lissie Posted March 15, 2023 #15 Share Posted March 15, 2023 7 hours ago, HELENPSL said: My partner and I both use a Cpap. At home I use distilled water but the water on the ship is desalinated. We have used ship water for years without any problems. Helen Thanks - Iwas starting to think there was something different about HAL ships as everyone seems to buy distilled water! 2 Link to comment Share on other sites More sharing options...
jonesbk Posted March 15, 2023 #16 Share Posted March 15, 2023 (edited) On Princess, the tap water is distilled (as we were told/shown on the ship tour), hence Princess providing bottles of distilled water for free is likely them just providing ship’s water that hasn’t been piped to your cabin. However I am not sure if the water they provide is ship water or store bought, I didn’t have a CPAP when we sailed on Princess. I’ve heard HAL’s water is desalinated, which isn’t the same as distilled. Most CPAP manufacturers recommend using distilled water to avoid buildup, etc. I personally don’t have a problem paying for distilled water on the ship as I have to pay for it when I am at home, not sure why I should or would expect HAL to provide it for free. I also don’t have an issue using bottled water, or even tap water, in my CPAP. I just clean it more often when doing so to avoid mineral buildup. However I don’t use my tap water as home as our county water is drawn from wells and is very mineral heavy, as witnessed by the buildup in our humidifiers we use during the winter. Edited March 15, 2023 by jonesbk 7 2 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted March 15, 2023 #17 Share Posted March 15, 2023 13 minutes ago, jonesbk said: Most CPAP manufacturers recommend using distilled water to avoid buildup, etc. It's not just the issue of buildup in the CPAP device itself (which can ruin your device), it's also making sure you aren't using any water that might contain bacteria or other impurities. 3 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted March 15, 2023 #18 Share Posted March 15, 2023 I'm surprised to learn that HAL charges CPAP users for distilled water. I know that when you request this from NCL by going through their Special Needs department, there is no charge for the water. BTW, folks who travel frequently might want to look into a travel-size CPAP device that does not have an actual humidifier requiring water, but uses something called HME - Heat Moisture Exchange. Take a look at the Breas Z2 devices (most current is the Z2 auto). It does not use a proprietary mask (unlike the ResMed AirMini) -- you can use the mask you use on your "home" CPAP. https://breas.us/products/cpaps-for-travel/z2-auto/ 1 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted March 15, 2023 #19 Share Posted March 15, 2023 20 hours ago, Shippy said: I just called Holland & they informed me they no longer do that. She checked my booking & said that since we have a beverage package, we can just order it every day & have it come off of that ! Yikes. What ignorance. I hope the one-gallon jug would just count as one drink under the beverage package. 😂 (Seriously, not funny whatsoever.) Link to comment Share on other sites More sharing options...
ShipWalker Posted March 15, 2023 #20 Share Posted March 15, 2023 Out of curiosity, where does HAL get the distilled water? Do they buy it from a vendor? Distill it themselves from the desalinated water on board? Link to comment Share on other sites More sharing options...
bennybear Posted March 15, 2023 #21 Share Posted March 15, 2023 39 minutes ago, ShipWalker said: Out of curiosity, where does HAL get the distilled water? Do they buy it from a vendor? Distill it themselves from the desalinated water on board? A good question, when I had preordered it and they didn’t have it onboard in Fort Lauderdale they got it from off another HAL ship when we were in Half moon Cay. Link to comment Share on other sites More sharing options...
fusion927 Posted March 15, 2023 #22 Share Posted March 15, 2023 23 hours ago, bennybear said: Just don’t count on it being there. It took two days to get some we had preordered and that was leaving from FLL. HAL buys it from a vendor. On our New England cruise last year, the supply of distilled water did not arrive, so of course we didn't get it! Used the tap water until we got to a port (either Prince Edward Island or Halifax), where we saw them carrying bottle of water onto the ship (and one to our cabin!). 1 Link to comment Share on other sites More sharing options...
pmjnh Posted March 15, 2023 #23 Share Posted March 15, 2023 1 hour ago, ShipWalker said: Out of curiosity, where does HAL get the distilled water? Do they buy it from a vendor? Distill it themselves from the desalinated water on board? When we order hubby's distilled water for his cpap, it is always the standard gallon size that we get in our local grocery store. it is always sealed from the original manufacturer..no doubt at all.. just like the ones we buy at home. We would not accept it if it was not sealed. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted March 15, 2023 #24 Share Posted March 15, 2023 7 hours ago, pmjnh said: It should be free . If it is free, I'd like two gallons please..........distilled water is not free at the grocery store...Not sure why it should be free on a ship? Now my bread pudding at lunch in lido, that should always be surcharge free...and it is and it is yummy. 7 Link to comment Share on other sites More sharing options...
pmjnh Posted March 15, 2023 #25 Share Posted March 15, 2023 36 minutes ago, FlaMariner said: If it is free, I'd like two gallons please..........distilled water is not free at the grocery store...Not sure why it should be free on a ship? Now my bread pudding at lunch in lido, that should always be surcharge free...and it is and it is yummy. It is free on Princess..probably because it is for a medical device...at our grocery store it is 79 cents. $2.95 on the ship is steep. I agree about the bread pudding ..delish😋 1 Link to comment Share on other sites More sharing options...
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