Check account daily!

[Senga]

We were charged for drinks that were included in our Soda package (YES, cans ARE included) and a quick visit to Guest Services quickly resolved that issue.  We were then charged $178 for shore excursions which we didn’t book.  Employee at Shore Excursion desk INSISTED I made the reservations the previous evening using my Medallion.  She said she couldn’t refund the charge until I presented her with the physical tour tickets.  Since I didn’t make the reservations how could I possibly return the tickets.  She then told ME to go see my cabin steward to find out where they were.  I told her SHE should follow up since I had nothing to do with the entire fiasco.  The charge was eventually reversed but even the cabin steward was annoyed at being accused of withholding the tickets.  I check every day now as someone, somewhere is screwing up the charges.

[Kay S]

2 minutes ago, Senga said:

. I told her SHE should follow up since I had nothing to do with the entire fiasco.  The charge was eventually reversed but even the cabin steward was annoyed at being accused of withholding the tickets.  I check every day now as someone, somewhere is screwing up the charges.

More evidence of poorly trained staff hired from a dwindling pool.

[LACruiser88]

When onboard, I usually check our stateroom account daily.  Since the start-up we have not had any erroneous charges.

[JimmyVWine]

6 minutes ago, Senga said:

Employee at Shore Excursion desk INSISTED I made the reservations the previous evening using my Medallion.

This is sure to be an issue in both directions, and the only way to stay on top of it is to check your account regularly.  Daily?  Child's Play!  Most charges show up almost instantly and certainly within an hour.  So I check mine obsessively.  On our most recent cruise there were three instances where we ordered drinks from a bar and the bartender, thinking that he was confirming who we were, would say: "Mr. So-and-so?  Regal 432?"  Or some such thing.  And I would have to say: "No.  Mr. V. Caribe XXX".  Had he not asked, and had I not been honest, Mr. So-and-so in Regal 432 would have been charged and there would probably have been no way to sort this our when Mr. So-and-so disputed the charge, short of looking at CCTV footage of the time and place of purchase which I doubt anyone will do.  So that led me to think, if they are confusing me with someone else when I make a purchase, might they be mistaking someone else for me when that person makes a purchase?  After all, those Medallion Readers are picking up on people who are in the vicinity, and not just right in front of the reader.  As luck would have it, we never found a charge on our account that did not belong to us, but we did seem to be missing some bar charges that I am sure we made.  Circumstances where the bartender never bothered to confirm who we were, and probably placed the charge on someone else's tab, confident that the Medallion Reader does not lie.  So yeah.  Check. And check. And check.  As I said, bar charges would show up within minutes of our order.  Restaurant wine charges took a bit longer but were always on our account before we went to bed.  Laundry tokens showed up instantly, and the refund that we needed to get for an excursion we had to cancel showed up instantly as well.   

[Cruise Raider]

We check our account regularly and have had some erroneous charges added to our folios .. but they are always taken care of quickly and efficiently when disputing these charges.  
With as busy as the staff is lately, I'm actually surprised there aren’t more errors.  
We’ve all made mistakes in our lives so, I never begrudge anyone for making an honest mistake!  
 

[californiagirl]

This has been happening since before the medallions and plus fares.  Mid-way through a cruise about 10 years ago I went to the pursers desk to check my account.  (I was following good advice from CC.)  There was a bar tab of several hundred dollars billed to me, and my husband nor I drink alcohol!  The Princess employee began quizzing me initially not believing me.  When I asked to speak with the hotel manager she removed the charges.  I asked her how this could happen and she said bartender or waiter errors.  I remarked that’s a lot of mistakes!  I think someone found a staff member that wasn’t verifying/swiping cruise cards and was entering my name and room number. Interesting that after I went to the pursers desk the problem stopped.  

[kywildcatfanone]

We were overcharged every day for  coffee on our last cruise.  I went down twice to passenger services and asked them to correct.  Could never get any from food and beverage to pick up, so refunded all the charges.  I didn't want that, but he insisted.

 

I check daily now.

[Wandawithdogs]

Definitely fix on the ship if you can!! I have been trying to get charges corrected since being home. One being a refund from a cancelled ( by them) excusion on last day. My cruise was at the end of January. and trying get help now is impossible.

[hawk/hornfan]

This sound advice. Th same be all our financial dealings. I my bank and credit activity everyday and every account. It now so easy to comprise your data not to be diligent.  

[memoak]

We have had 5 cruises since the restart and only one error. Actually that is pretty good and it was a double charge for a bottle of wine in Sabatini’s that the manager there actually caught before we brought it up to him the next day

[Wandawithdogs]

My cruise in Europe was flawless and the casino host was generous and very helpfull. The cruise out of galveston had all sorts of things wrong crew was not pleasant and not very happy if you needed assistance.

[Senga]

8 hours ago, Cruise Raider said:
We’ve all made mistakes in our lives so, I never begrudge anyone for making an honest mistake!  
 

An honest mistake is one thing but handling an issue by blaming the guest and then the cabin steward and putting the onus on me to correct the issue is NOT the way to proceed.

[Sunwanabe]

This happened twice on our recent Discovery Mexico cruise. Both times apparently I was ordering from the sushi bar. No complaints, as customer relations desk immediately reversed charges and apologized. 

[Mike45LC]

I checked my account on Day 14 of 16, so that if there were any errors, they could be corrected without a long line at the Purser’s Desk.  I didn’t find a single error.  And I had not obsessed over the account.

[Expat Cruise]

We check our account at least daily. But really no work, using the app or our TV maybe takes a minute to do. Just good business practice to stay on top of your account.  

[Bizzie07]

I find the way Princess set out their accounts quite strange.  They know exactly where the charge has taken place but just state Bar.   I was at Guest Services for another reason and asked about a Bar Charge and it was Gelato which I didn't have a problem with but why state Bar?  

[satxdiver]

I check my charges on the ship several times a day.  Back before the medallion I had a spa charge of over $100 to do my hair - I am a male with receding hair on top!  A visit with passenger services took care of the problem.  I also when at home check my credit balances and bank accounts almost every day.  The credit card company has always resolved the issue of fraudulent charges. 

 

We were on a family cruise to AK several years ago where my son and his friend had purchased a fishing trip in Ketchikan.  But when the two 30+ y/o boys showed up at the boat, the captain of the boat told then there was no room (he had a young family aboard and saw the two young men as trouble).  So they went back to the ship to talk to the excursion manager who did not seem to care and blamed them for missing the boat.  So my son's friend (he was a policemen) called princess headquarters to complain.  Shore excursions were quick to remove the charge but when they went back the manager quickly disappeared.  I believe she got a not-so-nice call from CA.   If all else falls call HQ in CA.

[Wandawithdogs]

I have made numerous calls to different people. Contacted higher ups by email too.

[Wandawithdogs]

There is a refund form I had to fill out. Then you are supposed to wait so many weeks. I finally called back. They had declined my refund on reasons that had nothing to do with what I wrote ( didnt bother to read it or respond to me) ome refund is for an excursion the company couldnt complete. And their reason said they didnt see on my account where I had cancelled the excursion....

[Wandawithdogs]

 There is a refund form I had to fill out. Then you are supposed to wait so many weeks. I finally called back. They had declined my refund on reasons that had nothing to do with what I wrote ( didnt bother to read it or respond to me) ome refund is for an excursion the company couldnt complete. And their reason said they didnt see on my account where I had cancelled the excursion....

[MissP22]

1 hour ago, Bizzie07 said:

I find the way Princess set out their accounts quite strange.  They know exactly where the charge has taken place but just state Bar.   I was at Guest Services for another reason and asked about a Bar Charge and it was Gelato which I didn't have a problem with but why state Bar?  

Perhaps that do that on purpose knowing that lots of people won't question a bar charge & let it slide. 

[voljeep]

how many people with PLUS or Premier check their account to see how many alcohol drinks have bee charged to their account?  'I only had 4 drinks, but got '"charged" for 9' ?  

 

perhaps someone maxing their package or someone 'without' a package is benefiting?

[Bizzie07]

20 minutes ago, MissP22 said:

Perhaps that do that on purpose knowing that lots of people won't question a bar charge & let it slide. 

Royal Caribbean show details of the Bar or the Theatre etc.  It makes it so much easier as you know if you were actually in that bar.  Makes you think it must be to their benefit.

[bjkTX]

I can't remember ever having an issue with our account.  On our last cruise out of Galveston over Christmas I thought there was an issue the very first day!  We had a couple of sail away drinks (we had the Plus Package) and when I looked at our account we were both charged $17 for drinks!!!  I was ready for war when I noticed a $25 "inconvenience" credit on both accounts.  Apparently until we got out into international waters the drink package doesn't kick in - so they charged us but also gave us credit.  We used that extra $8 each in the Casino 🙂

[memoak]

26 minutes ago, bjkTX said:

I can't remember ever having an issue with our account.  On our last cruise out of Galveston over Christmas I thought there was an issue the very first day!  We had a couple of sail away drinks (we had the Plus Package) and when I looked at our account we were both charged $17 for drinks!!!  I was ready for war when I noticed a $25 "inconvenience" credit on both accounts.  Apparently until we got out into international waters the drink package doesn't kick in - so they charged us but also gave us credit.  We used that extra $8 each in the Casino 🙂

That is Texas state laws. They do not allow “all you can drink” type packages while in Texas or Texan waters