basor Posted November 15, 2023 #151 Share Posted November 15, 2023 Categories PH and Below DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 181+ Days prior - $150 Admin Fee pp 180-151 Days Prior - $500 Admin Fee pp 150-121 Days Prior - 25% of Fare 120-91 Days Prior - 50% of Fare 90-61 Days Prior - 75% of Fare 60-0 Days Prior - 100% of Fare Deposit PH-G - $500 P/Guest 1 Link to comment Share on other sites More sharing options...
davencl Posted November 15, 2023 #152 Share Posted November 15, 2023 (edited) 6 minutes ago, basor said: Categories PH and Below DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 181+ Days prior - $150 Admin Fee pp 180-151 Days Prior - $500 Admin Fee pp 150-121 Days Prior - 25% of Fare 120-91 Days Prior - 50% of Fare 90-61 Days Prior - 75% of Fare 60-0 Days Prior - 100% of Fare Deposit PH-G - $500 P/Guest Thanks for this. Also good luck to those choosing cruise lines with no fee as many others charge a non refundable fee too. I consider this a good thing as many cruises get waitlisted by those not serious about booking. I do think this should have been clearly communicated so I fault Oceania for that. Edited November 15, 2023 by davencl Link to comment Share on other sites More sharing options...
basor Posted November 15, 2023 #153 Share Posted November 15, 2023 9 minutes ago, davencl said: Thanks for this. Also good luck to those choosing cruise lines with no fee as many others charge a non refundable fee too. I consider this a good thing as many cruises get waitlisted by those not serious about booking. I do think this should have been clearly communicated so I fault Oceania for that. This is listed on our O invoice under cancelation.... 4 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 15, 2023 #154 Share Posted November 15, 2023 27 minutes ago, davencl said: I do think this should have been clearly communicated so I fault Oceania for that. So if the info is on the pax invoice that is clearly communicated If the PAX chooses not to read their invoice or Cruise contract who do you fault then?? 3 1 1 Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted November 15, 2023 #155 Share Posted November 15, 2023 (edited) 37 minutes ago, LHT28 said: Have you looked at the Cancellation penalty schedule? I just did. It was less than 181 days. Thank you. Has Oceania never allowed a deposit to be transferred to another cruise when it’s that far out? Just curious as I was able to before on a different line. It is good to know that this is the case. Edited November 15, 2023 by Vineyard View Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 15, 2023 #156 Share Posted November 15, 2023 1 minute ago, Vineyard View said: I just did. It was less than 181 days. Thank you. Has Oceania never allowed a deposit to be transferred to another cruise when it’s that far out? Just curious as I was able to before on a different line. It is good to know that this is the case. It may be allowed if the pax was moving a booking to another cruise at the same time cancelling one If the pax cancels the cruise hoping to look for another cruise in the near future ..probably not allowed to move the admin fee It is probably a cases by case decision JMO Link to comment Share on other sites More sharing options...
davencl Posted November 15, 2023 #157 Share Posted November 15, 2023 4 minutes ago, LHT28 said: So if the info is on the pax invoice that is clearly communicated If the PAX chooses not to read their invoice or Cruise contract who do you fault then?? Yes I agree and always read the invoice and contract. However I think we're in the minority unfortunately. So "fault" may not be the best word but better communication would have been good. 1 Link to comment Share on other sites More sharing options...
rbtan Posted November 15, 2023 #158 Share Posted November 15, 2023 51 minutes ago, LHT28 said: Have you looked at the Cancellation penalty schedule? I'm not sure this applies to US travelers. 1 Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted November 16, 2023 #159 Share Posted November 16, 2023 1 hour ago, rbtan said: I'm not sure this applies to US travelers. It’s on my invoice. Link to comment Share on other sites More sharing options...
Rare ak1004 Posted November 16, 2023 #160 Share Posted November 16, 2023 4 hours ago, doowopbob said: Just had to cancel a cruise 175 days out and got hit with the $500 pp cancellation that I knew nothing about (my fault for not reading the fine print). I think it is very short sighted of Oceania to not allow you to transfer that amount to another cruise. Had we been allowed to do that we would have already booked a future cruise. As it is they have lost us as customers permanently. Would never even consider Oceania again. So you never bothered to check the cancellation policy or simply look at your invoice, but now you are complaining that Oceania simply followed their policy, and will never sail on Oceania again? Makes perfect sense. btw this was not a fine print. It was right in your invoice, with specific dates. 3 Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted November 16, 2023 #161 Share Posted November 16, 2023 I thought doowobob stated $500. I didn’t catch that it was pp. our invoice said $250pp. Maybe that changed with new policy 9/1. Link to comment Share on other sites More sharing options...
Harry Lake Posted November 16, 2023 #162 Share Posted November 16, 2023 38 minutes ago, Vineyard View said: I thought doowobob stated $500. I didn’t catch that it was pp. our invoice said $250pp. Maybe that changed with new policy 9/1. We booked in late Oct. and it was $150pp. But we hadn't cruised in a few years ago I wouldn't have remembered if it had changed. Link to comment Share on other sites More sharing options...
Rare ak1004 Posted November 16, 2023 #163 Share Posted November 16, 2023 1 minute ago, Harry Lake said: We booked in late Oct. and it was $150pp. But we hadn't cruised in a few years ago I wouldn't have remembered if it had changed. It’s $150 pp up to 180 days. It’s all in your invoice. Link to comment Share on other sites More sharing options...
Harry Lake Posted November 16, 2023 #164 Share Posted November 16, 2023 6 minutes ago, ak1004 said: It’s $150 pp up to 180 days. It’s all in your invoice. Oh, I knew that. I didn't know it had changed. Just gives me one more reason to be annoyed. Link to comment Share on other sites More sharing options...
jazznruby Posted November 16, 2023 #165 Share Posted November 16, 2023 40 minutes ago, Harry Lake said: Oh, I knew that. I didn't know it had changed. Just gives me one more reason to be annoyed. 🙄 1 Link to comment Share on other sites More sharing options...
Harry Lake Posted November 16, 2023 #166 Share Posted November 16, 2023 2 minutes ago, jazznruby said: 🙄 And your point is? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 16, 2023 #167 Share Posted November 16, 2023 There were actually 2 changes to the cancellation terms The admin fee which used to be transferable changed in the spring to Non Refundable The next change was the $150 non refundable from day 1 of your booking which if you booked after Sept 1st 2023 kicked in It is on your invoice but some people just do not read them until there is an issue JMO Link to comment Share on other sites More sharing options...
PhD-iva Posted November 16, 2023 #168 Share Posted November 16, 2023 Hmmm. I hope the website (somewhere) clearly states the cancellation policy when doing an online booking. If the first time you see/read this information on your invoice, it’s already too late? Is there a cooling off period during which you can change your mind (i.e., cancel)? If you spoke with someone and asked for a courtesy hold, fine. Read the (courtesy hold) invoice. But, if you pulled the trigger already……..? OUCH! Link to comment Share on other sites More sharing options...
Rare ak1004 Posted November 16, 2023 #169 Share Posted November 16, 2023 7 minutes ago, PhD-iva said: Hmmm. I hope the website (somewhere) clearly states the cancellation policy when doing an online booking. If the first time you see/read this information on your invoice, it’s already too late? Is there a cooling off period during which you can change your mind (i.e., cancel)? If you spoke with someone and asked for a courtesy hold, fine. Read the (courtesy hold) invoice. But, if you pulled the trigger already……..? OUCH! I’m not sure about booking online, but when you book with a TA, they always put in on hod and you have around a week to pay the deposit. Also I believe all the cancellation policy terms are on the website as well. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 16, 2023 #170 Share Posted November 16, 2023 3 minutes ago, PhD-iva said: Hmmm. I hope the website (somewhere) clearly states the cancellation policy when doing an online booking. If the first time you see/read this information on your invoice, it’s already too late? Is there a cooling off period during which you can change your mind (i.e., cancel)? If you spoke with someone and asked for a courtesy hold, fine. Read the (courtesy hold) invoice. But, if you pulled the trigger already……..? OUCH! Hopefully those booking online would do their due diligence before hitting that "BOOK" button & paying the deposit The T & C's are on the website for people to read ahead of booking https://www.oceaniacruises.com/legal/terms-conditions If you do not understand something then best to contact the company & have it explained to you not just blindly click & pay It is not a cheap purchase for most people I find it very strange people would commit to spending 10k + & not read the terms JMO 4 Link to comment Share on other sites More sharing options...
Rare ak1004 Posted November 16, 2023 #171 Share Posted November 16, 2023 Just now, LHT28 said: Hopefully those booking online would do their due diligence before hitting that "BOOK" button & paying the deposit The T & C's are on the website for people to read ahead of booking https://www.oceaniacruises.com/legal/terms-conditions If you do not understand something then best to contact the company & have it explained to you not just blindly click & pay It is not a cheap purchase for most people I find it very strange people would commit to spending 10k + & not read the terms JMO Agree 100%. But people don’t take responsibility those days and blame others for their mistakes. 4 Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted November 16, 2023 #172 Share Posted November 16, 2023 I am still confused why they were charged $500 pp when the cancellation policy on the invoice that I had was $250 pp. Did that change 9/1 with the non refundable admin fee? Link to comment Share on other sites More sharing options...
Harry Lake Posted November 16, 2023 #173 Share Posted November 16, 2023 41 minutes ago, LHT28 said: I find it very strange people would commit to spending 10k + & not read the terms People buy houses every day without reading the fine print. Link to comment Share on other sites More sharing options...
basor Posted November 16, 2023 #174 Share Posted November 16, 2023 2 minutes ago, Vineyard View said: I am still confused why they were charged $500 pp when the cancellation policy on the invoice that I had was $250 pp. Did that change 9/1 with the non refundable admin fee? You and they are are not on the same cruise or booked at the same tine..... Link to comment Share on other sites More sharing options...
Rare ak1004 Posted November 16, 2023 #175 Share Posted November 16, 2023 6 minutes ago, Vineyard View said: I am still confused why they were charged $500 pp when the cancellation policy on the invoice that I had was $250 pp. Did that change 9/1 with the non refundable admin fee? The penalties also used to start 120 days before sailing, now it's 180 days. Depends when you booked. Link to comment Share on other sites More sharing options...
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