Rare Mary229 Posted July 3 #51 Share Posted July 3 When you buy a shore excursion you are required to check the terms and conditions, additionally in the description at purchase it should state the cancellation policy. Except for overland journeys, helicopter tours and private drivers most shore excursions have a 48 hour cancellation window. The shore excursion desk posts their hours at the office as well in each and every daily program. You can either go to the desk or call the desk during those hours. I do wish one could cancel on the app but a single try will demonstrate that is not an option. 2 Link to comment Share on other sites More sharing options...
Lido deck main Posted July 3 #52 Share Posted July 3 3 hours ago, ColonyGirl2 said: I guess I am just a "thrifty" cruiser, as the most amazing thing I got out of this post, was that you spent $6,000 on stuff on a 7 day cruise. Considering both the shops and casino are closed while at port, and this was a 7 day cruise, as for his wife crying, I would cry as well, if my husband managed to spend $6,000 on extras for a 7 day cruise (or lost it in the casino). I am wondering if the OP as it was his first post, doesn't like a lot of his casino comp cruises and creates a new profile for each of his new complaints for his cruises as he is looking for freebies and when staff don't play along to people who are not rational, they are considered rude. I think customer service staff should get danger pay. 6 1 Link to comment Share on other sites More sharing options...
gizmodog Posted July 3 #53 Share Posted July 3 I sympathize with you, a cruise like this does not happen often. I’m sorry you won’t give HAL another chance especially in Alaska. i have had a bad cruise 1 time on Celebrity Eclipse and although I did not stop cruising with celebrity I have never cruised on the Eclipse again. a lot of money to spend on a family vacation to have the experience you had. I too would be angry with the cruiseline, although there is nothing that can be done I’m sure at this point. I hope you enjoy any future cruise you might take. Link to comment Share on other sites More sharing options...
Petronillus Posted July 3 #54 Share Posted July 3 (edited) 1 hour ago, Shire12 said: I don't understand why some folks doubt your credibility.👎 You were asked to provide more details and you did. Simple as that. This is cruise CRITIC, and you are allowed to give negative feedback as you see fit. OP's plain intention from the outset was to warn others away from the Volendam in particular and from HAL in general. He started by venting his frustration and subsequently, when requested, fleshed out the details. Other readers expressed the judgment that what OP described was not the cruise from hell and that his disgruntlement, while genuine, was excessive. Someone along the way asked what remedy OP proposed, i.e., what form of compensation and to what degree or in what amount. So far I haven't seen an answer. In no way, it seems to me, has OP been flamed. Are the other readers wrong for being less than sympathetic? Edited July 3 by Petronillus 1 1 Link to comment Share on other sites More sharing options...
Ileneilene123 Posted July 3 #55 Share Posted July 3 (edited) I am going on my first cruise next week and have learned a lot on CC. This and other posts have brought to mind a question. Some guests describe spending time during their cruise reviewing statements, identifying billing errors and working with guest services to resolve over charges — sometimes on a daily basis. And, sometimes feeling frustrated during the cruise until the issues are resolved. Do billing mistakes need to be resolved during the cruise? What happens if you don’t notice mistakes until after the cruise? Is there a sort of “check out” process where you sign something at the end of the cruise saying all billing was correct? Sorry if this is obvious, but I’m a newbie. Thanks! Edited July 3 by Ileneilene123 2 Link to comment Share on other sites More sharing options...
Laminator Posted July 3 #56 Share Posted July 3 (edited) 58 minutes ago, Lido deck main said: Considering both the shops and casino are closed while at port, and this was a 7 day cruise, as for his wife crying, I would cry as well, if my husband managed to spend $6,000 on extras for a 7 day cruise (or lost it in the casino). I am wondering if the OP as it was his first post, doesn't like a lot of his casino comp cruises and creates a new profile for each of his new complaints for his cruises as he is looking for freebies and when staff don't play along to people who are not rational, they are considered rude. I think customer service staff should get danger pay. If he was on a casino offer he would have had free drinks in the casino from the get go. He would not have had to reach the 1500 point level to get the free drinks. He would have also hung out to obtain the 4000 points as that would have gotten him a free inside cabin along with free drinks and some free play. Edited July 3 by Laminator Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted July 3 #57 Share Posted July 3 (edited) Customer service is a thankless job and is not suited for everyone. It is especially difficult if their hands are tied when addressing ancillary services issues. Angry customers will eat at your soul and will further deteriorate your psyche. The price to be paid has repercussions. Be nice. You are making or breaking their day. A customer needs to feel that they are being heard. Obviously, that did not happen here. Someone who is dedicated to “service” will find a way to cut through the obstacles. That also did not happen, although it seems that they tried. It is so easy to say “We didn’t receive the email”, as a way to absolve the guilty party of the responsibility, than to address and resolve the problem. A 40 minute wait for a meal is far too long. A way to prevent this from recurring is to ask when the best times are to arrive and adjusting your expectations. Alternatively, a request can be made for a standing reservation at an agreeable time. The fact that someone mentioned a compensatory amount of $1,000 was not helpful, as this would raise the expectations of the complainant. Perhaps that party was having a laugh or perhaps there were differing circumstances. We will never know. The comped meal at a specialty restaurant was a good one, and would have solved the MDR situation for one evening, at least. In the end, the OP’s expectations did not align with the reality. It should never have happened, but it did. I am sorry to hear that things did not go well. If my husband was raging during a family vacation, I would be crying too. OP, I hope you find a line which meets your expectations. Edited July 3 by *Miss G* 8 3 Link to comment Share on other sites More sharing options...
Rare sunviking90 Posted July 3 #58 Share Posted July 3 27 minutes ago, Ileneilene123 said: I am going on my first cruise next week and have learned a lot on CC. This and other posts have brought to mind a question. Some guests describe spending time during their cruise reviewing statements, identifying billing errors and working with guest services to resolve over charges — sometimes on a daily basis. And, sometimes feeling frustrated during the cruise until the issues are resolved. Do billing mistakes need to be resolved during the cruise? What happens if you don’t notice mistakes until after the cruise? Is there a sort of “check out” process where you sign something at the end of the cruise saying all billing was correct? Sorry if this is obvious, but I’m a newbie. Thanks! By all means, billing errors MUST be corrected while on the ship. It is very hard to get any type of resolution after the cruise these days. My experience recently getting a $30 minibar error corrected was an exercise in frustration. Nothing like the past when a simple phone call had things happily corrected. 4 1 Link to comment Share on other sites More sharing options...
rodndonna Posted July 3 #59 Share Posted July 3 30 minutes ago, Ileneilene123 said: Do billing mistakes need to be resolved during the cruise? What happens if you don’t notice mistakes until after the cruise? Is there a sort of “check out” process where you sign something at the end of the cruise saying all billing was correct? Sorry if this is obvious, but I’m a newbie. Thanks! No - disputes can be looked at after returning home by emailing - Onboardbilling@hollandamerica.com 3 5 Link to comment Share on other sites More sharing options...
cccole Posted July 3 #60 Share Posted July 3 (edited) Cruiser Sean - The spa problems are not a surprise to me but MDR is. Also, did I see you mention housekeeping in one of your posts? That would really surprise me because the HAL housekeeping staff are usually amazing. We don't spend money in the casino so really can't address your expectation to be offered a free cruise and drinks because of the money you and your wife spent there. There is a lot of verbiage in your posts and I will be honest and say I did not read every word. Is post #10 correct? I don't doubt your experience, but I also don't think that you should label those who ask questions or disagree with you "HAL cheerleaders." I'm pretty sure most who post here also cruise other lines. I will also say that I would never spend my vacation hours, or that of my family, waiting around for a problem to be resolved. But, we also pay to be in a suite and do not have do deal with problems. Wishing you and your family many happy vacations, wherever they may be. JMO. Cherie Edited July 3 by cccole 3 1 Link to comment Share on other sites More sharing options...
Rare sunviking90 Posted July 3 #61 Share Posted July 3 (edited) 6 minutes ago, rodndonna said: No - disputes can be looked at after returning home by emailing - Onboardbilling@hollandamerica.com It looks like you and I are giving two different answers at the same time, lol. Mine is just based in my experience a year or so ago, which involved multiple calls, them emailing to the ship, being told after all that it was resolved and found that I was wrong(?!), and finally a complaint to a contact found in Elliott.org that got me my $30 back. Edited July 3 by sunviking90 1 Link to comment Share on other sites More sharing options...
BadgerRedux Posted July 3 #62 Share Posted July 3 21 minutes ago, *Miss G* said: If my husband was raging during a family vacation, I would be crying too. OP, I hope you find a line which meets your expectations. OP, I completely sympathize with you on the trouble cancelling excursions, and glad they finally made that part right. It makes me crazy when a process is broken, especially when it's due to different parts of an organization not communicating with each other and not working together. I always think that if I were doing that job, I'd be taking more responsibility and make it work better, but truthfully, I know customer service folks are frequently hamstrung by policy and aren't as empowered as they should be. Still, when I've spent a lot of money on something, my expectation is that processes will work reasonably well. Hearing about your crying wife and upset children though reminded me of times when my passion for getting something fixed actually made things worse for my loved ones; my intentions were good but the strategy backfired and we all felt worse. If any of this sounds familiar, wanted to pass on some advice I got long ago: "You can be right without being self-righteous; you can be passionate while being compassionate". Even when you're upset on your loved ones behalf, you can sometimes make it worse by letting them see/hear your outrage. Wishing you an amazing cruise to Alaska, whichever line you choose! 6 1 Link to comment Share on other sites More sharing options...
rodndonna Posted July 3 #63 Share Posted July 3 11 minutes ago, sunviking90 said: It looks like you and I are giving two different answers at the same time, lol. Mine is just based in my experience a year or so ago, which involved multiple calls, them emailing to the ship, being told after all that it was resolved and found that I was wrong(?!), and finally a complaint to a contact found in Elliott.org that got me my $30 back. I'm one of those types that avoids phone calls if at all possible. An email to billing takes about a minute of my time ... they have all the paperwork access to the signed receipts, so has been easy to get them to clarify when we had a questionable charge. it's not an instant response, I think it took a couple of weeks what I recall (was about a year or more ago) 2 Link to comment Share on other sites More sharing options...
Rare sunviking90 Posted July 3 #64 Share Posted July 3 1 minute ago, rodndonna said: I'm one of those types that avoids phone calls if at all possible. An email to billing takes about a minute of my time ... they have all the paperwork access to the signed receipts, so has been easy to get them to clarify when we had a questionable charge. it's not an instant response, I think it took a couple of weeks what I recall (was about a year or more ago) It sounds like they’ve improved the experience since mine then. Believe me, I did email, etc and started calling when they went unanswered. I also hate calling places. I personally would still not leave any billing issues until after disembarkation. My ordeal still leaves a sour taste. 4 1 Link to comment Share on other sites More sharing options...
Rare 0106 Posted July 3 #65 Share Posted July 3 (edited) 1 hour ago, Ileneilene123 said: Some guests describe spending time during their cruise reviewing statements, identifying billing errors and working with guest services to resolve over charges — sometimes on a daily basis. And, sometimes feeling frustrated during the cruise until the issues are resolved. I look at my statement on the Navigator App every morning. (You can also view it on your TV.) If there is an error, I use the “Let Us Know” feature on the app to report it. I never go to Guest Services. I have had 2 billing errors in the past two years after cruising 65 days. 14 day cruise on Nieuw Statendam in March 2024- no errors 22 day cruise on Oosterdam in February 2024-charged for a drink, I had HIA package, charge was removed in am 15 day cruise on Rotterdam in October 2023-charged full price for a drink over $11, corrected in am 14 day cruise on Rotterdam in March 2023- no errors BTW- I use the Let Us Know feature every night to compliment at least one crew member who has made my day special. I have complimented servers and state room attendants but I also get the names of people who are cleaning the staircase and refilling the bathroom towels if they have been particularly kind or pleasant to me. They usually thank me the next day. Edited July 3 by 0106 24 6 Link to comment Share on other sites More sharing options...
sciencewonk Posted July 3 #66 Share Posted July 3 35 minutes ago, 0106 said: BTW- I use the Let Us Know feature every night to compliment at least one crew member who has made my day special. I have complimented servers and state room attendants but I also get the names of people who are cleaning the staircase and refilling the bathroom towels if they have been particularly kind or pleasant to me. They usually thank me the next day. That is a great idea. I don't know why I never thought of it. I'm certainly going to do that on future cruises, in addition to using the post cruise survey to call out crew members who gave my great service on the cruise. Thanks for the suggestion. 2 3 Link to comment Share on other sites More sharing options...
57redbird Posted July 3 #67 Share Posted July 3 On our last cruise we were in a Neptune Suite....every evening before bed we checked our onboard expenses account.....if there was a discrepancy found we bought it to the NS concierge & it was resolved quickly, if not immediately & there were a few of those. 2 Link to comment Share on other sites More sharing options...
Ileneilene123 Posted July 4 #68 Share Posted July 4 (edited) Thank you for all of the helpful replies w/ strategies for resolving billing issues. Hopefully we won’t run into this issue on next week’s cruise, but now I am better prepared if we do! @57redbird that’s great that the Neptune Suite Concierge could sort out issues on your behalf. We will be staying in a Vista Suite and purchased Club Orange. I understand there is a dedicated Club Orange Concierge. I wonder if they play a similar role to the Neptune Suite Concierge? Edited July 4 by Ileneilene123 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted July 4 #69 Share Posted July 4 (edited) 9 hours ago, nutensteve said: I can only comment on the Spa charges. My wife and I always book a massage on the ship. I pay in advance and it shows as a credit on my statement upon boarding. After the massage the therapist always brings a receipt for me to sign then after my additional tip that amount is applied to my account and the previous amount of prepaid credit. On my first visit to the spa I also thought I was being charged twice until I realized it was balanced out by the credit. Sorry you did not enjoy your cruise @Cruiser Sean This is my experience, as well, for all pre-paid spa services (as well as pre-paid dining) on HAL. I, too, thought I was being double charged the first time until I "followed the paper trail." Edited July 4 by Haljo1935 Typo 5 Link to comment Share on other sites More sharing options...
Rare Hlitner Posted July 4 #70 Share Posted July 4 2 hours ago, sunviking90 said: By all means, billing errors MUST be corrected while on the ship. It is very hard to get any type of resolution after the cruise these days. My experience recently getting a $30 minibar error corrected was an exercise in frustration. Nothing like the past when a simple phone call had things happily corrected. We once had a mini-bar charge, that did not show until after our cruise when we received a final statement. We called the cruise line and, at first, were told it was our word against the staff who had done the mini-bar inventory (after we disembarked). My response was, "we had nothing in our mini-bar because we had requested that our steward empty it the first day of the cruise." We even had a picture, on our phone, of the empty mini-bar. The money was refunded. To this day, when on any ship that charges for mini-bar use, we have our mini-bar emptied the first day. Otherwise, you are at the mercy of the cruise line. I understand this makes me sound like a real cynic, but that is based on more than 50 years of extensive cruising. It is not just on HAL, but can happen on any line that charges for mini-bar use. On HAL and Princess we usually have drink packages that include soft drinks and water. We have our mini-bar emptied (including the soft drinks and water) and later restock it with soda/water we can get at any bar :). HAL charges us for using the soft drinks in the mini-bar, but no problem if we stock it with the same products, we obtain from the bar :). Go figure. Hank 1 Link to comment Share on other sites More sharing options...
bartexas Posted July 4 #71 Share Posted July 4 OP, I'm sorry for your experience, and I'm sorry for the people who are being dismissive or critical of you. That said, I did see some helpful pointers I will remember for next time. None of these issues taken in isolation is awful, but the cumulative effect is pretty horrible. We have greatly enjoyed our HAL cruises. That said, I don't like feeling like I have to be policing my account constantly. Nothing takes you out of the magic of vacation like dealing with guest services. I've stayed in enough hotels to earn lifetime status with more than one chain. It's very rare that I have to speak to someone regarding a billing issue. Unfortunately, on HAL that has been my experience. I've been very fortunate that my issues have been resolved quickly. Our last cruise, we had a lot of OBC between our TA, Amex credits, etc. The problem was, they weren't all showing up. I had print outs of all the confirmations. We were in a Neptune, so we were fortunate that the Neptune concierge worked on it first. She was unable to resolve, so we had to go to guest services. My one spa experience felt sleazy, so we'll never book one again. The spa was offering some specials via the messages left outside our door, so we booked side-by-side pedis. I took the offer and made it clear we were booking at that price. At the end, they tried to charge us the "normal" price. I told them this was incorrect, and they insisted they were unable to change the price because there was no manager on duty. They told me I'd have to come back. It took three visits before I was able to get it corrected. I gamble a little. On one cruise, I had something like a $26 cash credit. I didn't know the line to claim it would be so long on the last day, and that it had to be done in the casino, and couldn't transfer to my account. I don't remember all the details, but I do know that I spent 30 minutes in line and finally said it wasn't worth it in terms of what I earn per hour and walked away. I could have done more research. I own this, and researching vacations is my happy place. However, cruising isn't marketed as "spend hours researching how to enjoy your cruise and avoid billing issues" or risk being blamed for the problems. We like fixed dining. I like to walk straight to the table, know our server and the guests at nearby tables, and the servers get to know our preferences - we will be having wine with dinner, limoncello with dessert, and a decaf cappuccino for me after that. When there were wine stewards, I liked having the same one. They knew we liked the tasting events and would give us the scoop on which ones they thought we would like, and which ones to skip. My preferences notwithstanding, HAL shouldn't be calling it "Anytime Dining" if that's a misnomer. I can see why that's misleading to first time guests, especially if you only read the description. If you need a reservation ahead of time, they should call it flexible reservation dining or something. If it means check in and wait 40 minutes, they should indicate this. Minor issues that can be resolved fairly quickly shouldn't ruin a cruise. However, 6 hours spent trying to resolve issues and feeling like you need to be constantly vigilant to avoid other problems is no way to enjoy a vacation. OP, I'm sorry for your experience. Mine have been much better, but I completely understand and sympathize with your frustration. 5 Link to comment Share on other sites More sharing options...
Rare Cruiser Sean Posted July 4 Author #72 Share Posted July 4 Thank You to those that provided helpful context and suggestions. I'll pray for those that felt the need to attack, as you probably have bigger problems in your life, and chose this post as a negative outlet. I simply wanted to post in a forum on cruise "critic", and relay our cruise experience. I'm not expecting anything from HAL, I only requested a manager callback to provide our feedback directly and ultimately be removed from HALs future calling list. HAL had an opportunity on the cruise to issue an appropriate remedy, and in our opinion they failed. I wish the best for all future cruisers. Have a wonderful day. 4 1 Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted July 4 #73 Share Posted July 4 (edited) 16 hours ago, Cruiser Sean said: ". . . . I told the agent that I'd like to cancel all excursions and we would rebook if my daughter got better. I also let the agent know that Guest Services emailed them the day prior. Agent tells me that he has no email so I clearly did not go to guest services. Essentially calling me a liar. He also says that it is now within 48 hours. He will not cancel the Day 4 excursion. I tell him that 1. Excursions was not open this morning to cancel...which would have been within 48 hours. 2. If I didn't previously go to guest services, how did I know that their process was to send an email. After much back and forth, I requested a manager. The manager backs the agent and says I must not have went to guest services and no refund for the Day 4 excursion. Now I am getting a bit upset. I then notice that the guest services person I spoke to on Day 1 is at their station. I point this out. The excursions manager talks to them. Comes back and says they verified that I did speak to them. They finally refund everything.. . ." Thank you for now being very specific in your description of what happened (as noted above and in all the details in post #6), especially on this point. I agree with others that at first you didn't really say enough about what had happened for people to understand your anger, but of course it takes a lot of space and requires a lot of reader attention to follow along with precise details in a long initial post so I understand thinking it would be better to be initially brief and just summarize your impression without going into tedious details. But of it is in the latter that the crux of the problems reside. I have cruised multiple lines for many years, mostly luxury, but also mainstream. On HAL, I now focus on cruising in a suite (in part so I don't have to deal with guest relations, i.e., to get better coordinating services). To me, yours is a very convincing and maddening story. I have also experienced being indirectly -- never directly -- called a liar by assorted personnel who have tried to cover up their confused and disorganized communications arrangements and errors. This has happened not just on mainstream lines (e.g., on HAL 5 years ago when I was not in a suite) but even on English and French language luxury lines (not on a German line), where you'd think everything would be smooth sailing. But unfortunately there are staffing problems and errors and communication inconsistencies on all lines. Incompetence is one thing, but to not give the guest the benefit of the doubt in what he is reporting is another, especially when staff know very well there are problems in their system (unless the guest has a known history of malingering and trying to get something for nothing). To me, this borderline lying accusation is the worst part of what you reported. You were lucky that the person you initially spoke to who'd said he'd sent an email was there, or you may not have gotten your excursion refund. BTW, if you had *not* gotten your refund, if you had cruise insurance, depending on the type, you might have been able to file a claim with them (since cancellation was related to your daughter's injury). On cruises, in hotels, and in other service contexts where I have to deal with a lot of people (have you perhaps dealt with the VA at all?) I usually try and get the name of the person I talked to who promises me something important that is time-dependent, and cheerily (without expressing hostility) write their name down in front of them if I don't know if they are reliable or not, or I get a bad vibe. I recognize one shouldn't have to have an adverserial relationship with guest relations or any other personnel on a ship, and frankly, all in, HAL is not the cheapest of mainstream lines, but sometimes there will just be unanticipated issues. Some are unfortunately part of modern cruising, but having to spend 6 hours of one's time on a short 1 week cruise dealing with them is, in my opinion, excessive, even on a mainstream line. Ideally, one also shouldn't have to spend time on CC before a cruise to receive clear and polite service. However, you go to battle with the soldiers (or in this case, modern cruise lines) you have, not the ones you want. I hate to think of preparing for a cruise as a form of potential fight, (it's a vacation, after all). But frankly going forward, even if you have cruised with another line, to maximize your future experiences, I would suggest arming up in advance and reading on CC about the latest on that cruise line. You sound like an organized guy, so look for insider tips you might be able to use, especially if you are booking a cruise to very popular Alaska. Plan and book far ahead, get insurance and check back on the board of the line you will be sailing periodically to stay up to date. If you aren't routinely using a travel agent, use one (a good one, one who knows the line you pick, will keep you abreast of the most essential things if not more). I know it will take time from what is likely a busy schedule you have, working as well as raising two daughters, but research may be a good investment, and TA costs nothing. I am glad you posted your story (and later your details, which are important). I don't expect you will hear anything more from HAL, and I doubt you will come back to HAL (overall, I still think it's a good line). So I wish you the best in your future travels on other lines, or on land. Edited July 4 by Catlover54 Typo 2 Link to comment Share on other sites More sharing options...
Rare sunviking90 Posted July 4 #74 Share Posted July 4 1 hour ago, Hlitner said: We once had a mini-bar charge, that did not show until after our cruise when we received a final statement. We called the cruise line and, at first, were told it was our word against the staff who had done the mini-bar inventory (after we disembarked). My response was, "we had nothing in our mini-bar because we had requested that our steward empty it the first day of the cruise." We even had a picture, on our phone, of the empty mini-bar. The money was refunded. To this day, when on any ship that charges for mini-bar use, we have our mini-bar emptied the first day. Otherwise, you are at the mercy of the cruise line. I understand this makes me sound like a real cynic, but that is based on more than 50 years of extensive cruising. It is not just on HAL, but can happen on any line that charges for mini-bar use. On HAL and Princess we usually have drink packages that include soft drinks and water. We have our mini-bar emptied (including the soft drinks and water) and later restock it with soda/water we can get at any bar :). HAL charges us for using the soft drinks in the mini-bar, but no problem if we stock it with the same products, we obtain from the bar :). Go figure. Hank Yes, we have them empty it now too. Ours was also a minibar charge. The last few cruises it has been the room steward who counts the mini bar anyway. It used to be a bar waiter who would go around and do the counts after people had disembarked and this seems to be where issues were. 2 Link to comment Share on other sites More sharing options...
cccole Posted July 4 #75 Share Posted July 4 (edited) 30 minutes ago, Cruiser Sean said: Thank You to those that provided helpful context and suggestions. I'll pray for those that felt the need to attack, as you probably have bigger problems in your life, and chose this post as a negative outlet. I simply wanted to post in a forum on cruise "critic", and relay our cruise experience. I'm not expecting anything from HAL, I only requested a manager callback to provide our feedback directly and ultimately be removed from HALs future calling list. HAL had an opportunity on the cruise to issue an appropriate remedy, and in our opinion they failed. I wish the best for all future cruisers. Have a wonderful day. O.K. this might have been a very nice thank you to all who responded to your rant and you insulted but...you will "pray for those that felt the need to attack, as you probably have bigger problems in your life, and chose this post as a negative outlet." Wow. If I am in the "pray for you" category, I don't need your prayers, I need you to research the cruises you are going on and not post on CC only when you have a problem. Were there crew members that you treated horribly? Were there crew members that you verbally attacked? You do not need a manager callback to be removed from HALs future calling list. It's pretty easy, click the correct box. And, I'm pretty sure that God has nothing to do with what you experienced and your insults to HAL crew and CC members trying to understand. Again you have insulted those who have tried to listen to you and respond. Possibly you have bigger problems in your life and chose the HAL CC forum as a negative outlet. I am so sorry that you and your family did not enjoy your family cruise, but it's not the HAL CC forum's fault. Have a fabulous life and future vacations. JMO. Cherie Edited July 4 by cccole 16 1 Link to comment Share on other sites More sharing options...
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