Jump to content
Cruise Critic Community

NCL Mastercard FAQ

Host CMLA

By Host CMLA,
in Norwegian Cruise Line

 Share

Recommended Posts

shof515 "Live from...." Rare

shof515

Posted
Posted
So a few days ago I called the NCL phone number for points to be redeemed. They moved 5,000 points over and gave me a $50.00 OBC. I don't know where to find that credit when I log into my NCL account. So I called my cruise agent with NCL in Florida and he said yes the credit for the 5000 points is on your account. My question would be is there a way I can view this credit on my account and if so how? Thanks

 

ask for an amenity statement and it should be on there. It should be posted somewhere on the vacation summary page in your account

Link to comment
Share on other sites
skeeter195

skeeter195

Posted
Posted

I wish had gotten this card sooner. I have 2 cruises booked and plan on maxing out the card in the casino(20k). Taking the cash home and paying off the card. I will get 60,000 points on each cruise. The best thing is that I am Golden in the casino so I save the 3% cash advance fee that the casino normally takes. Has anyone been able to use an upgrade on an already CAS comped room?

Link to comment
Share on other sites
HowardK

HowardK

Posted
Posted

Hello, I am getting the card next week , could you please let me know if the following scenario makes sense, my cruise will be September, 2018.

 

I'll start with the 10,000 points and spend $1,000 in charges to get the 5,000 points. Then at some point later in the year I will spend another $5,000 over time and hit 20,000 points.

 

My plan then is in March, 2018 to apply the 20,000 in points for $200 off the cruise. I will then pay the balance of the cruise for (Original price- $200 discount) x 3 points per dollar.

 

I then project before the cruise sometime in the summer then using perhaps 10,000 points for a $100 OBC. (Or perhaps by then $150 OBC)

 

Any recommendations in terms of adding the 4 meal SDP- can I get this on board, or would I better off converting remaining points for cash in the summer and getting the SDP before hand.

 

I already have UDP as promo.

 

Its the Escape- I am not inclined to use points for an upgrade- I might do the bidding if they have it as the upgrade isnt crucial for me.

Thanks!

Link to comment
Share on other sites
  • 3 weeks later...
Briji04

Briji04

Posted
Posted

We had originally booked a suite on our upcoming cruise. However, we decided to decrease the cruise cost and increase our allowance for private tours. So we changed our suite to an inside room (I1) last month. We are platinum so we thought an inside shouldn't be too bad with the added perks like dinner for two etc.

 

My husband just called the number to upgrade our inside cabin to a balcony using 60,000 points. He was told that due to booking our cruise last year when prices were lower,we would have to pay 4,000$ on top of our 60,000 points :eek:

 

Has anyone else had this experience?

Link to comment
Share on other sites
$hip$hape

$hip$hape

Posted
Posted (edited)
We had originally booked a suite on our upcoming cruise. However, we decided to decrease the cruise cost and increase our allowance for private tours. So we changed our suite to an inside room (I1) last month. We are platinum so we thought an inside shouldn't be too bad with the added perks like dinner for two etc.

 

My husband just called the number to upgrade our inside cabin to a balcony using 60,000 points. He was told that due to booking our cruise last year when prices were lower,we would have to pay 4,000$ on top of our 60,000 points :eek:

 

Has anyone else had this experience?

Yes, we had an experience like yours.

Come to find, the first person we talked to didn't know what THEY were talking about !

(She first admitted, "I've never dealt with anyone before who had 60,000 points).

Try again.

You have done the first step... your cruise has been booked.

I don't know where or when you are cruising, but I suggest you keep working at this.

Offers seem to vary, depending on different NCL sailings.

Maybe you should just save your points for another cruise.

Edited by $hip$hape
Link to comment
Share on other sites
TifffanyD

TifffanyD

Posted
Posted

Something kind of similar happened to me - they said the difference was too much money. Called back the next business day and they took care of it no problem. When I related my original experience she checked my account and said no call was recorded - that I must have been rerouted to another department. Call and make sure you are talking to World Points and keep calling if you have to.

Link to comment
Share on other sites
Briji04

Briji04

Posted
Posted
Yes, we had an experience like yours.

Come to find, the first person we talked to didn't know what THEY were talking about !

(She first admitted, "I've never dealt with anyone before who had 60,000 points).

Try again.

You have done the first step... your cruise has been booked.

I don't know where or when you are cruising, but I suggest you keep working at this.

Offers seem to vary, depending on different NCL sailings.

Maybe you should just save your points for another cruise.

 

Thank you. I will try again

Link to comment
Share on other sites
Briji04

Briji04

Posted
Posted
Something kind of similar happened to me - they said the difference was too much money. Called back the next business day and they took care of it no problem. When I related my original experience she checked my account and said no call was recorded - that I must have been rerouted to another department. Call and make sure you are talking to World Points and keep calling if you have to.

 

Thanks. I will continue to call. I'm kicking myself that I didn't even think about using points when we booked it.

Link to comment
Share on other sites
Heather1972

Heather1972

Posted
Posted
We had originally booked a suite on our upcoming cruise. However, we decided to decrease the cruise cost and increase our allowance for private tours. So we changed our suite to an inside room (I1) last month. We are platinum so we thought an inside shouldn't be too bad with the added perks like dinner for two etc.

 

My husband just called the number to upgrade our inside cabin to a balcony using 60,000 points. He was told that due to booking our cruise last year when prices were lower,we would have to pay 4,000$ on top of our 60,000 points :eek:

 

Has anyone else had this experience?

 

Someone doesn't know what they are doing. You need to call the Rewards points department directly at 1-866-954-4077. There's a staff of about 8 that handle this.

 

There is no limit dollar wise to how much the points themselves cover. It's flat out just 60k points to go from inside to balcony. From what level of inside to what side balcony doesn't make much sense to me though. I've been told it's highest level inside to lowest level balcony, but then the same person took me from an OA to a BA (30K points. This is back when they just started giving the real FREE beverage packages with oceanview and up)

 

The second time I upgraded using 60K points I went from IB to BD angled balcony. No rhyme or rhythm to their system!

Link to comment
Share on other sites
$hip$hape

$hip$hape

Posted
Posted (edited)
Someone doesn't know what they are doing.

You need to call the Rewards points department directly at 1-866-954-4077.

There's a staff of about 8 that handle this.

 

There is no limit dollar wise to how much the points themselves cover. It's flat out just 60k points to go from inside to balcony. From what level of inside to what side balcony doesn't make much sense to me though. I've been told it's highest level inside to lowest level balcony, but then the same person took me from an OA to a BA (30K points. This is back when they just started giving the real FREE beverage packages with oceanview and up)

 

The second time I upgraded using 60K points I went from IB to BD angled balcony.

No rhyme or rhythm to their system!

Being three sheets to the wind, ...

I could not have said it better.:o

Edited by $hip$hape
Link to comment
Share on other sites
mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted
Someone doesn't know what they are doing. You need to call the Rewards points department directly at 1-866-954-4077. There's a staff of about 8 that handle this.

 

There is no limit dollar wise to how much the points themselves cover. It's flat out just 60k points to go from inside to balcony. From what level of inside to what side balcony doesn't make much sense to me though. I've been told it's highest level inside to lowest level balcony, but then the same person took me from an OA to a BA (30K points.

 

!

 

Just for clarification.....If you are in lowest inside and use 60k points you might not get a balcony if lowest balcony category is sold out. You need to meet equally. if you are in 3rd level of inside you get 3rd level Balcony.

So if you book later and lower balcony categories are sold out, you need to work back, and yes pay a little more to equal out. But still a great deal overall.

 

You are 100% correct on the world points staff. Get one of them or else call back.

Steve

Link to comment
Share on other sites
Briji04

Briji04

Posted
Posted
We had originally booked a suite on our upcoming cruise. However, we decided to decrease the cruise cost and increase our allowance for private tours. So we changed our suite to an inside room (I1) last month. We are platinum so we thought an inside shouldn't be too bad with the added perks like dinner for two etc.

 

My husband just called the number to upgrade our inside cabin to a balcony using 60,000 points. He was told that due to booking our cruise last year when prices were lower,we would have to pay 4,000$ on top of our 60,000 points :eek:

 

Has anyone else had this experience?

 

 

 

SUCCESS!! I called my PCC and told him what was going on and he said what you all have been saying. No extra cash, just 60K and get upgrade. He put me on hold while he called someone and then transferred me. I talked to a very nice lady who moved us up to a midship balcony.

 

Thank you all for responding to my question.

Link to comment
Share on other sites
mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted
SUCCESS!! I called my PCC and told him what was going on and he said what you all have been saying. No extra cash, just 60K and get upgrade. He put me on hold while he called someone and then transferred me. I talked to a very nice lady who moved us up to a midship balcony.

 

Thank you all for responding to my question.

 

Congrats Enjoy!!!!

 

Steve

Link to comment
Share on other sites
TifffanyD

TifffanyD

Posted
Posted
SUCCESS!! I called my PCC and told him what was going on and he said what you all have been saying. No extra cash, just 60K and get upgrade. He put me on hold while he called someone and then transferred me. I talked to a very nice lady who moved us up to a midship balcony.

 

Thank you all for responding to my question.

 

Excellent news! Glad it worked out!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...