NCL Mastercard FAQ

[winemaker1]

On 1/15/2021 at 12:08 PM, winemaker1 said:

This is the first time I am reading this thread so bear with me. Do I understand this correctly that if I book a B2B I only have to use 60,000 miles to get a double upgrade on both cruises? And, if I book a B2B2B I still only have to use 60,000 miles to get a double upgrade on all the cruises?

If this is true I am upset because I just booked a B2B with my NCL  cruise consultant, used 60,000 miles for an upgrade on the fist leg but paid full B2 fare on the second.

Thanks for any help.

Ok, so I called the rewards desk and said I want to book a b2b2b2b using 60, 000 and be upgraded from inside to balcony. she said I have to use 60,000 points for each segment. I said no, I read on cruise critic that I only needed a total of 60,000 points for all. She put me on the line with a "resolution specialist" who said no, I needed 60,000 points for each segment, and that is that. 

What I am doing wrong?????????????

[mscdivina2016]

27 minutes ago, winemaker1 said:

Ok, so I called the rewards desk and said I want to book a b2b2b2b using 60, 000 and be upgraded from inside to balcony. she said I have to use 60,000 points for each segment. I said no, I read on cruise critic that I only needed a total of 60,000 points for all. She put me on the line with a "resolution specialist" who said no, I needed 60,000 points for each segment, and that is that. 

What I am doing wrong?????????????

I tried to message you but you don't have it turned on. 

Steve

[WYB!]

9 hours ago, winemaker1 said:

Ok, so I called the rewards desk and said I want to book a b2b2b2b using 60, 000 and be upgraded from inside to balcony. she said I have to use 60,000 points for each segment. I said no, I read on cruise critic that I only needed a total of 60,000 points for all. She put me on the line with a "resolution specialist" who said no, I needed 60,000 points for each segment, and that is that. 

What I am doing wrong?????????????

It's critical with the B2B voyage to make sure that you have only 1 reservation number for all voyages and then proceed with the meta upgrade using points. If you have more then 1 reservation number then something is wrong and you shouldn't proceed further with the meta upgrade for multiple voyages.

 

So 1st, I think you need to 1st cancel your world point upgrade and get your 60k in points back.

 

2nd cancel both reservations and get your Cruise Next deposit returned to your account.

 

3rd, rebook the B2B making sure that you have only 1 reservations number and then proceed with the meta upgrade using points.

 

Happy Holidays and Safe travels.

 

I would jump back about 6 pages and start reading from page 192 on for more information.

But this procedure is similar to what I wrote here on page 198:

 

Edited January 17, 2021 by WYB!

[winemaker1]

18 hours ago, mscdivina2016 said:

I tried to message you but you don't have it turned on. 

Steve

How do I turn on my message?

[winemaker1]

9 hours ago, WYB! said:

It's critical with the B2B voyage to make sure that you have only 1 reservation number for all voyages and then proceed with the meta upgrade using points. If you have more then 1 reservation number then something is wrong and you shouldn't proceed further with the meta upgrade for multiple voyages.

 

So 1st, I think you need to 1st cancel your world point upgrade and get your 60k in points back.

 

2nd cancel both reservations and get your Cruise Next deposit returned to your account.

 

3rd, rebook the B2B making sure that you have only 1 reservations number and then proceed with the meta upgrade using points.

 

Happy Holidays and Safe travels.

 

I would jump back about 6 pages and start reading from page 192 on for more information.

But this procedure is similar to what I wrote here on page 198:

 

I was attempting to make a new reservation, I called the rewards number and told them I wanted to book a b2b2b2b under one reservation and only use 60,000 reward points for the upgrade for all the voyages, I was told I had to use 60,000 for each segment. Also, what do you mean by a "meta" upgrade?

[Heather1972]

8 minutes ago, winemaker1 said:

How do I turn on my message?

You can’t. Messaging is turned off in cruise critic.  

[WYB!]

To the best of my knowledge, you can't make a reservation by calling the rewards number.

 

Making a reservation for a voyage and using points to upgrade are 2 separate departments that do not interact with each other.

 

Please read my posts from pages 192 and 193 of this post.

 

Safe travels,

 

- WYB

Edited January 17, 2021 by WYB!

[winemaker1]

Ok, I suppose I did it backward, but the reward person still didn't think I could do it. I will call my TC, book the b2b2b in an interior cabin, using cruise credits, 2 for each I hope,  get it done as one reservation and then call the rewards desk and request to upgrade the entire reservation from an interior to a balcony using only 60,000 points???

If I have this wrong I will take more guidance

 

Thanks.

[mscdivina2016]

20 minutes ago, winemaker1 said:

Ok, I suppose I did it backward, but the reward person still didn't think I could do it. I will call my TC, book the b2b2b in an interior cabin, using cruise credits, 2 for each I hope,  get it done as one reservation and then call the rewards desk and request to upgrade the entire reservation from an interior to a balcony using only 60,000 points???

If I have this wrong I will take more guidance

 

Thanks.

You can't do that. You will not be able to use your points to upgrade for 3 cruises.

You will be able to use 1 future cruise certificate.  You are not booking a balcony to be able to use 2, you are booking 1 long cruise in an inside cabin. ( long cruise = b2b2b) with one booking number. If you do any different you wont be able to use points for all 3 cruises.

 If you are a shareholder, you get 1 benefit not 3 because you are on 1 long cruise. Same with the perks, you don't get triple for 3 cruises, you get 1 set of perks.

 Anything you do you need to think of it as one cruise, also don't be surprised that the b2b2b cost more than the 3 individual cruises by a little. Its something the system does every now and then.

 Might not seem right, but subtract the inside cost from what a balcony cost's and see if its worth it. On newer ships with tons of balconies it may not be that much. On older ships it makes a huge difference.

Steve

[winemaker1]

Thanks Steve. I will have to sit down with a calculator and clear head and figure it out. I am looking at putting 4 cruises together which are more then 6 months from now. So, if I book them individually I can use two future cruise credits each, get a shareholders benefit for each, I am not too concerned about the perks as long as I get the drink package, but the $50 shore excursion per port can add up when I do NCL excursions. I am going to call my TC and ask her if she can put it together and then compare all costs. I will also figure out if it is worth combining the four into two b2b, but then I will use twice as many points. 

I will need a vacation when I am done. Thanks again.

[mscdivina2016]

5 hours ago, winemaker1 said:

Thanks Steve. I will have to sit down with a calculator and clear head and figure it out. I am looking at putting 4 cruises together which are more then 6 months from now. So, if I book them individually I can use two future cruise credits each, get a shareholders benefit for each, I am not too concerned about the perks as long as I get the drink package, but the $50 shore excursion per port can add up when I do NCL excursions. I am going to call my TC and ask her if she can put it together and then compare all costs. I will also figure out if it is worth combining the four into two b2b, but then I will use twice as many points. 

I will need a vacation when I am done. Thanks again.

Don't forget to price them out as outside cabins as well and then you only need 30,000 for each b2b to get a balcony.

STeve

[HowardK]

The NCL card provided me with great savings on my first 2 cruises- and then was supposed to on my 3rd which of course didn't happen so I took the points back .

 

Did anyone get anything neat with reinstated points on your CC? 

I ended up with a Apple Watch 3 (my first smart watch) and the Amazon Echo (one that looks like a bowling ball)- kind of like a trade off for no cruise I guess.

[Traveller20074]

On 7/22/2007 at 6:10 AM, mkad1109 said:

 

 

I have made as many as 6 payments online. I hate to see a balance get TOO high! Yes I know its stupid not to use the float. but the answer is you absolutely can make more than 3 without any penalty!

I do it all the time.  I see a balance and I pay it. too much shock waiting for the bill lol

 

[Traveller20074]

stupid question.   I have 28,000 points.   how many $$$  is that?  $280?  I'm pretty sure it's not $28,000 lol

[mscdivina2016]

36 minutes ago, Traveller20074 said:

stupid question.   I have 28,000 points.   how many $$$  is that?  $280?  I'm pretty sure it's not $28,000 lol

Yes $280

[julig22]

15 hours ago, Traveller20074 said:

stupid question.   I have 28,000 points.   how many $$$  is that?  $280?  I'm pretty sure it's not $28,000 lol

2000 less than you need for an upgrade which could easily be worth more than $300!

[mscdivina2016]

5 hours ago, julig22 said:

2000 less than you need for an upgrade which could easily be worth more than $300!

That is an excellent point!!!

Steve

[HowardK]

On 3/25/2021 at 6:54 PM, Traveller20074 said:

stupid question.   I have 28,000 points.   how many $$$  is that?  $280?  I'm pretty sure it's not $28,000 lol

I had around 27,500 - I redeemed them for a $275 gift card and got a Apple Watch and Echo - things that really would not come in handy on a cruise! lol

[WYB!]

We might have a problem here. I was randomly checking my monthly Bank of America (BoA) cc statement (March 2021) and noticed that I had 30,000 world points back in my account.

 

In December of 2020 I had booked and used 30k in points to upgrade my B2B cruise for Jan of 2022 but when I checked on my reservation with NCL I see that my cabin has been changed back to my O4 (Family Oceanview cabin catagory) and not my BA Balcony cabin category as agreed upon in Dec 2020.

 

I'm now on the phone with the NCL People @ 1-866-954-4077. They said that they sent an email and called my TA on March 09th (not to me) to inform me of this downgrade, but my TA has still not contacted me about this and they are unable to forward me the email they sent to my TA. It was just by random chance that I found that my cabin has been downgraded.

 

They also inform me that "Although the cruise is booked under 1 reservation it's a B2B cruise requiring double the amount of points" that is to say 30k in points per segment.

 

The representative I spoke with gave me 2 options of either using an additional 30k in points (60k total) or dividing the booking so that I could use 30k for 1 segment.

 

I asked her to investigate the change in policy with BoA. She got on the phone with her supervisor and together they tried to get in contact with BoA as neither understood what or why this happened. Rather then leave me on hold, they asked for additional time so I they will contact me back when they get additional information. I gave them 3 hours. I also gave them a previous reservation number where I used 30k in points on a B2B voyage with NCL. But right now I'm angry with BoA for changing this policy and my TA for not informing me of the change.

 

I'll let you know once I hear back from NCL/BoA on this clusterf*ck.

 

I suggest everyone also check their Meta upgrade B2B bookings to make sure they are still intact.

 

Stay well & Safe travels.

 

- WYB

[WYB!]

My TA found the email from March 09th in his spam folder and just forwarded it to me:

I suggest you check your B2B meta bookings and let me know if there is any updated both good or bad.

- WYB

 

Sent: Tuesday, March 9, 2021 8:54 PM
To:
Subject: Reservation XXXXXXX

 

Good afternoon!

 

I am reaching out to you about the booking we did a world points redemption on for XXXXXX and XXXXXX. Since this is a back to back cruise we will need to redeem an additional 30,000 points in order for the upgrade to be able to stay on the booking. There are a few options we can do instead if they do not have those points available, we can do one of the following; We can redeem for OnBoard Credit instead of the upgrade, we can split the reservation into 2 separate reservations and redeem the points on 1 of the ends of the cruise, or we can refund the points and wait until they get closer to sailing and have enough points for the upgrade then. Please reach out to us at let us know what your clients would like to do we are available Monday-Friday 8am-12am EST Saturday and Sunday 9am-9pm EST. Thank you for your time and understanding!

 

[TifffanyD]

Sounds like a loophole that was closed. You were lucky to get in on it while you did. Not sure why they even allowed that. 

[WYB!]

Well after being bounced around NCL for 1hr on the phone, I ended up at NCL Special Affairs.

 

The first 3 people I spoke with at NCL Meta customer support were useless/clueless. However NCL Special Affairs was pretty spot on and knowledgeable.

 

NCL Special Affairs fixed everything and now back on track in a BA cabin category cabin for my B2B voyage in Jan 2022 for 30k in points and also a slightly lower original price too.

 

But now I just need to keep a closer eye on this voyage to see that it holds in place.

 

Safe Travels,

 

- WYB

Edited March 30, 2021 by WYB!

[BSR]

2 hours ago, WYB! said:

Well after being bounced around NCL for 1hr on the phone, I ended up at NCL Special Affairs.

 

The first 3 people I spoke with at NCL Meta customer support were useless/clueless. However NCL Special Affairs was pretty spot on and knowledgeable.

 

NCL Special Affairs fixed everything and now back on track in a BA cabin category cabin for my B2B voyage in Jan 2022 for 30k in points and also a slightly lower original price too.

 

But now I just need to keep a closer eye on this voyage to see that it holds in place.

 

Safe Travels,

 

- WYB

Glad it all worked out for you.  That is a good deal 30K points for a b2b cruise.  I have over 325K and trying to figure out what to book with all them points.

[WYB!]

11 minutes ago, BSR said:

Glad it all worked out for you.  That is a good deal 30K points for a b2b cruise.  I have over 325K and trying to figure out what to book with all them points.

Thanks. Just wondering, what is your expiration schedule?

To the best of my knowledge, world points have a life of 6 years.

Be sure to redeem yourWorldPoints® before they expire.
Currently I have a balance of 0 world points.

Safe Travels,

- WYB

Edited March 31, 2021 by WYB!

[BSR]

2 minutes ago, WYB! said:

Thanks. Just wondering, what is your expiration schedule?

To the bet of my knowledge, points have a life of 6 years.

Be sure to redeem yourWorldPoints® before they expire.
Currently I have a balance of 0 world points.

Safe Travels,

- WYB

 

Some of the points start to expire in 2022.