Let's be fair MB, quite a lot of us on this forum have given up on long haul flights over the years, simply because we experienced so many delays, lost luggage and diversions that totally spoilt the enjoyment of our holidays.
There may well have been mitigating circumstances to some of these problems, but if the comments about the Maleth problems and many others over the the years since we stopped flying are only half true, then the airline industry really does need to make major improvements to its customer service.