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6rugrats

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Everything posted by 6rugrats

  1. You are a smart guy! You know exactly what airline I work for, and that you would never post it in a public forum. Thank you!
  2. You sound like posters on another travel forum I read. If someone does not support their complaint, and points out facts, they immediately accuse this poster of working for the airline. Nonsense.
  3. If AA doesn't work for you, you should choose another airline that never has schedule changes, delays, crew time outs, weather cancelations, baggage delays, etc. Please come back and post when you find that airline.
  4. That sentence makes it sound as if it's a personal affront. ALL airlines change schedules, it's nothing new and it happens every day.
  5. Good luck. EWR has been an absolute sh&& show the last week and a half. I avoid it at all cost during the summer. Hopefully, you will be lucky for your trip and avoid the mess. The Polaris Lounge is very nice, and yes, you are admitted with your Polaris class tickets. There is no comparison between the United Club and the Polaris Lounge. Agree, that I would lose my mind there for 11 hours. I would get a hotel room, but that's just me. Have a good flight.
  6. IDK because I don't see this, but probably not looking in the correct area. I can book interline rates, so don't pay much attention to the regular ones.
  7. I have never been offered an upgrade, either before or during boarding, and I have been on many Wind Star cruises. The only time I've gotten an "upgrade" (and this was just to the same cabin on a different deck) was when their was a price change, and they chose to upgrade the cabin instead of lowering the price.
  8. Not sure, because the price listed on the Yacht Club member page doesn't seem to be anything special that anyone can't book. I see the same price listed on several other webpages, including WS's site without logging into the Yacht Club.
  9. I can only say to the very long missive above (and no, I couldn’t get through the entire rant), the general public usually has no idea of what is really going on and how much work is happening behind the scenes during an irrops. I would agree, just as I tune out pax who are going off on a long tirade when I’m just trying to fix their problem, and don’t need to know every detail of their day, no one had time to really seriously read that letter. They just threw some miles out as a customer service gesture so they could close the complaint. Sometimes it’s apparent why someone had a problem.
  10. Hard shells are the bags that most frequently break. And, don’t get me started on spinners. Here’s a picture of a Rimowa bag that was totally destroyed by the baggage equipment. I would never buy a hard shell or spinner. Travelpro are very good bags.
  11. I think the main point is that booking directly with Iberia would have shown you who actually operated the flight.
  12. If you had not booked through the cruise line, and booked directly with a major carrier, would you have had this problem with International Airlines Group changing your flight to a low cost carrier?
  13. Yes, I work for a major U.S. carrier. It seems as if people leave their brains and manners outside the airport door. I don’t like working gates, but don’t think that’s the position where agents receive the most abuse.
  14. It’s funny; I read this exact same question on another board. Not sure what you are asking; you can’t compare these two airlines and the reasons for delays/cancellations are not the same.
  15. I can tell you from personal experience that no, pax are not "keeping their cool" with all the recent travel delays. But, losing it with an agent is really not going to help you. And, you can't be rebooked if there are no available seats. Hopefully, those who are going to or have already missed their cruises had a good travel insurance policy that covered this. If you want to have the best chance of making your flight with the least amount of hassle, choose the first nonstop flight of the day, if possible, and don't check bags.
  16. I don't think so. Those discounts are offered to passengers booking while on the cruise.
  17. It’s not true that your air tag just beeps on its own when you are not there.
  18. Agree, every airline has negative reviews. Often these reviews are posted by people who caused their own problems and have no understanding of how things work. Early this morning, while leaving when my shift was over, two of my colleagues and I were approached by a passenger yelling at us that we needed to help him. My coworker told him we were not working and directed him to agents that would be coming down shortly. He started yelling, “You have to help me. Sure, just walk away…”. I’m sure he will post a nasty review somewhere. People don’t realize we work hourly and don’t get paid beyond our shift. Also, pax expect us to solve all their problems, even non-travel related ones. So, take negative reviews with a grain of salt.
  19. This info is on DL’s webpage. Here: https://www.delta.com/us/en/skymiles/how-to-use-miles/upgrades-and-more
  20. Are you talking about bulkhead seats? Because I have never been on an aircraft where the exit row didn't have a row of seats in front of it (unless same exit row is a bulkhead seat).
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