Current Concierges continued

[PH8]

Have this information on the Googledoc:

"Ana Jiminez back in CL from 3-15-2015 until 5-2015; Fernando Ugalde Nadal -- returning soon, date to be announced" https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0

Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant..

[CRUISEMAMI]

Yes, just read this on Fernando's FB wall!

:(

[internetwhiz]

Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant..

 

 

Fernando says he is deciding this week which river cruise line he's going with. Has more than one offer.

 

 

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[SherriZ366]

And they still had good number of Brazilian staff as Splendour just got to Venice from Brazil apparently, but an update on concierges presently on this ship:

 

• Concierge - Gisleni Araujo (Ext. 4630)
  
• Diamond Concierge - Eliana Garcia (Ext. 4632)
  

I will have to say the Splendour crew was great on this Greek Isles cruise, very good service.

Thanks -- great information.

[SherriZ366]

Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant..

This is new news at least to me. I updated Google Doc. Thanks for the update: https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0

[SherriZ366]

I got information that Rahul is having to stay on FR for another week (getting off on June 21 instead of June 14). When I confirm it, I will update the Googledoc. I would expect that he will be back on FR on Aug. 2 instead of July 26.

[cincicruisers]

Ricardo mock is on the Navigator

[PH8]

Poor Rahul...he is not one bit happy..RCCL seems to do that a lot..it's just not right. :mad:

[Lmack]

Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her.

[BoyntonBeth]

Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her.

 

I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back.

 

Katya, in the Diamond Lounge will move to CL. She was wonderful!

[SherriZ366]

Ricardo mock is on the Navigator

 

Thanks -- I have him boarding NV on March 8 -- guess he will be until early July.

[SherriZ366]

Poor Rahul...he is not one bit happy..RCCL seems to do that a lot..it's just not right. :mad:

He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise.

[SherriZ366]

I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back.

 

Katya, in the Diamond Lounge will move to CL. She was wonderful!

Looks like she will be on RA until mid-August from the Google Doc.

 

https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0

[PH8]

He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise.

 

I know..saw his FB posts...saw a comment from you on there..:p

[homeschoolmama]

Bertie just told me that for the Aug 2nd cruise Rahul will be in cl and Bertie will be in dl.

 

Sent from my SCH-I915 using Forums mobile app

Edited June 10, 2015 by homeschoolmama

[critterchick]

Not sure if this is old news or not,but Fernando Ugalde is leaving the company..He is going to work on a River cruise in Europe,so he can be closer to home since his wife is pregnant..

 

Good news for him, sad for us. We always enjoyed seeing him onboard Mariner and then Allure.:(

[scorpluvsdolphins]

Enjoyed when Fernando and Rahim were in the CL on the Allure last year.

Are the concierges' contracts 4-2 or 6-2?

 

 

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[SherriZ366]

Bertie just told me that for the Aug 2nd cruise Rahul will be in cl and Bertie will be in dl.

 

Sent from my SCH-I915 using Forums mobile app

That would track with Raul leaving a week later on June 21 for his vacation.

[joepeka]

I wasn't going to chime in, but now I see the same pattern. Don't expect anything to improve. She gave notice about a month ago that she would fulfill her contract and not come back.

 

Katya, in the Diamond Lounge will move to CL. She was wonderful!

 

(deleted).

Edited June 11, 2015 by joepeka

[PH8]

He's pretty bummed. This is the 4th time in a row. He told me he was coming back on July 26 (when he was leaving on June 14). I guess he will re-board FR on August 2. He should be in the CL for our Aug. 30 FR cruise.

 

Rahul is going home Sunday :D I'm so happy for him.

[SherriZ366]

Rahul is going home Sunday :D I'm so happy for him.

I saw that too -- isn't it fabulous!!

 

Think he will be back on July 26, 2015. So he will be on FR for our 8-30 cruise

Edited June 13, 2015 by SherriZ366

[HandE]

Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her.

 

We were on Radiance transpacific & didn't see her once in the concierge lounge. After several days of a huge crowd piling into the DL, she did a bit of "trolling" so we did meet her there...and remained in the DL! Katya was excellent! So glad to hear she'll be moving into the CL!

[Folk Singer]

Thank you for all your hard work to keep this up to date. :):)

[mconthehighseas]

Just recently sailed on the Radiance. The Concierge in the Concierge Lounge was beyond poor. She wasn't there most of the time during her posted hrs. Even made an appt to see her, and she never showed up even though we confirmed the appointment time. After waiting 40 min beyond appt time, we called Guest Relations who contacted her. She appeared 15 min later not at all happy. In fact she was quite rude telling us Guest Relations could handle the matter although it was her job. Other folks were also having problems with her & going to the point of reporting her.

 

This is inexcusable! If you paid enough money to be entitled to a concierge, then they should be much more considerate. When a concierge is unavailable, they need to make arrangements for a substitute. Glad to hear that she is moving on. The people who reported her were well within their rights.

[Aggie71]

Who was the concierge on Radiance?

We qualify for both lounges & usually go to the Diamond lounge for cocktails & also for assistance when needed