sharse Posted May 20, 2014 #1 Share Posted May 20, 2014 We were on a cruise from 5/2 - 5/9 and still have not received an email survey. I've also since booked another cruise, and while it is showing up online, I never received a confirmation email either! I have doubled checked to make sure RCI has my correct email address, and I've looked in my spam folder just in case. Nothing. :confused: Anyone else have these issues? Should I just call them? Or is this par for the course? Link to comment Share on other sites More sharing options...
Clarea Posted May 20, 2014 #2 Share Posted May 20, 2014 We usually get the survey email on the day we get off the ship. Link to comment Share on other sites More sharing options...
chellecruise12 Posted May 20, 2014 #3 Share Posted May 20, 2014 We have rcvd our survey & we just got off Sat. Link to comment Share on other sites More sharing options...
Ken076 Posted May 20, 2014 #4 Share Posted May 20, 2014 The day after we returned from Allure Eastern. ken Link to comment Share on other sites More sharing options...
George C Posted May 20, 2014 #5 Share Posted May 20, 2014 We got ours a day or so after cruise ended Link to comment Share on other sites More sharing options...
Dave85 Posted May 20, 2014 #6 Share Posted May 20, 2014 Was on Allure last week and received the survey the day we got off the ship. Link to comment Share on other sites More sharing options...
barbienj Posted May 20, 2014 #7 Share Posted May 20, 2014 On the Jewel 4/26 and got the survey about an hour after we got off the ship. Link to comment Share on other sites More sharing options...
Rare Cruisegirl6 Posted May 20, 2014 #8 Share Posted May 20, 2014 Got off sunday and received mine monday Link to comment Share on other sites More sharing options...
sha88 Posted May 20, 2014 #9 Share Posted May 20, 2014 Received ours on the day we left the ship a few weeks ago. Link to comment Share on other sites More sharing options...
sharse Posted May 20, 2014 Author #10 Share Posted May 20, 2014 Thanks! For some reason RCI doesn't love me. :( Link to comment Share on other sites More sharing options...
xxoocruiser Posted May 20, 2014 #11 Share Posted May 20, 2014 Never received one for my March 30, 2014 Navigator cruise. Even with calling RCCL 4 times it never came. it's ashamed since the MDR and Cabin staff were outstanding ! Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted May 20, 2014 #12 Share Posted May 20, 2014 Off the ship 5/12/14. No survey. For cruises on 11/13, 12/13, 3/14 received survey same day I got off ship. Link to comment Share on other sites More sharing options...
PSCruiser Posted May 20, 2014 #13 Share Posted May 20, 2014 Just finished my survey. I don't like that they don't ask about our specific room and dining table (we had MTD). Our staff in these areas were great and should be acknowledged. Link to comment Share on other sites More sharing options...
pjlee3333 Posted May 20, 2014 #14 Share Posted May 20, 2014 Have not gotten one for my May 3 cruise even though I've contacted customer service and crown and anchor requesting it. Link to comment Share on other sites More sharing options...
DreaAST Posted May 20, 2014 #15 Share Posted May 20, 2014 I got off on Saturday and have not received one. I really wanted to fill one out. Link to comment Share on other sites More sharing options...
tserface Posted May 20, 2014 #16 Share Posted May 20, 2014 I got two on our recent B2B on Freedom, but I couldn't do the first because it had expired before I even got home saw the email. I think they should extend the time or provide a means on the ship to do the survey for free if you are on consecutive cruises. I like the online survey. It's way easier than writing "analog" and probably easier for them to parse into a database since they don't have to retype everything. It's a good idea except for the Draconian timeout period. I know a lot of people that don't even do email as well. There should still be an alternative way to fill out the survey on the ship for those who can't do it electronically. Maybe there is and they just don't distribute it to your cabin any longer. I didn't check the guest services desk, but I also didn't hear an offer of a paper version. Tom We were on a cruise from 5/2 - 5/9 and still have not received an email survey. I've also since booked another cruise, and while it is showing up online, I never received a confirmation email either! I have doubled checked to make sure RCI has my correct email address, and I've looked in my spam folder just in case. Nothing. :confused: Anyone else have these issues? Should I just call them? Or is this par for the course? Link to comment Share on other sites More sharing options...
tserface Posted May 20, 2014 #17 Share Posted May 20, 2014 I made sure to mention the staff by name that I thought were exceptional. There is a lot more space for specific comments in the online survey and you no longer have to put little arrows saying "see back" for notes that don't fit in the small space on the old survey forms :) I think they know your information since the hyperlink has a specific key as an parameter so when you click on it, I bet, it fills in some stuff for you. If not, you're right, the survey is useless if they don't know who it's coming from. I think they know though, because if you click on the link again it tells you that they are grateful that you already gave your feedback. Tom Just finished my survey.I don't like that they don't ask about our specific room and dining table (we had MTD). Our staff in these areas were great and should be acknowledged. Link to comment Share on other sites More sharing options...
Rare orville99 Posted May 20, 2014 #18 Share Posted May 20, 2014 Received one the day we jot off FOS on 5/12, but DW didn't. She got one the day we got off Brilliance on 3/6 but I didn't. Apparently the survey only goes to whomever was listed as the 1st passenger in the cabin. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 20, 2014 #19 Share Posted May 20, 2014 Just finished my survey.I don't like that they don't ask about our specific room and dining table (we had MTD). Our staff in these areas were great and should be acknowledged. By indicating your cabin# and table# for MTD on your survey, they know who the cabin attendant is and waiter. Link to comment Share on other sites More sharing options...
novalab Posted May 20, 2014 #20 Share Posted May 20, 2014 Thanks! For some reason RCI doesn't love me. :( They must not love me either. Never received one after our recent Allure cruise. In fact, we didn't receive a copy of our final bill either (neither did any other cabin in our area of deck 11 aft). Had to call them when I got home for an e-mail copy. I know they have my e-mail address correct because of all the e-mails that I received from them pre-cruise reminding me to buy one of their drink packages:rolleyes:. Link to comment Share on other sites More sharing options...
negc Posted May 20, 2014 #21 Share Posted May 20, 2014 My wife and I both received the survey either the day we left the Brilliance after our TA or the next day (we were flying home that day so didn't check my email until the next day). Link to comment Share on other sites More sharing options...
retiredgram Posted May 20, 2014 #22 Share Posted May 20, 2014 (edited) When we returned from a B2B, the first survey was expired. I sent an email to RC about our outstanding assistant waiter. We received a return email about 2 weeks later saying my info would passed on the whom ever was in charge of dining and the person I mentioned would receive recognition. This was not an auto return email as it specifically mentioned the name. So anyone who misses their survey, can just email RC. https://secure.royalcaribbean.com/customersupport/contactUsOnline.do?ref=postcmnt Edited May 20, 2014 by retiredgram Link to comment Share on other sites More sharing options...
Gayle V Posted May 20, 2014 #23 Share Posted May 20, 2014 Royal must not have want our opinion either. Never got one after our Allure cruise last November. I specifically watched for it, saving my notes with stuff I wanted to say, names I wanted to compliment. Found those notes in my desk a few weeks back, and finally tossed them out. Link to comment Share on other sites More sharing options...
jackaboo Posted May 20, 2014 #24 Share Posted May 20, 2014 Hi everyone If you don't receive your survey, you can complete your survey on the following link; http://www.royalcaribbean.com/esurvey Link to comment Share on other sites More sharing options...
Guest maddycat Posted May 20, 2014 #25 Share Posted May 20, 2014 (edited) Received one the day we jot off FOS on 5/12, but DW didn't. She got one the day we got off Brilliance on 3/6 but I didn't. Apparently the survey only goes to whomever was listed as the 1st passenger in the cabin. My husband and I both got surveys for our April Explorer cruise. We received the surveys the day after our cruise ended. Edited May 20, 2014 by maddycat Link to comment Share on other sites More sharing options...
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