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What on earth is going on RCI???

fishtaco

By fishtaco,
in Royal Caribbean International

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fishtaco

fishtaco

Posted
Posted

Just logged on to RCI to check my cruise and low and behold RCI have increased my final payment by almost $2000:confused: not only that I have a Payment due "now" of $800:confused: I dont sail until April 2015 and I booked with a NCC

 

What is going on with the web site??? talk about incompetence! lol

 

I am not worried, if they dont fix it by themselves I just wont go lol

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FLACRUISER99

FLACRUISER99

Posted
Posted
Just logged on to RCI to check my cruise and low and behold RCI have increased my final payment by almost $2000:confused: not only that I have a Payment due "now" of $800:confused: I dont sail until April 2015 and I booked with a NCC

 

What is going on with the web site??? talk about incompetence! lol

 

I am not worried, if they dont fix it by themselves I just wont go lol

WOW this is the first time the RCI website has ever had a problem.:rolleyes:
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Clarea

Clarea

Posted
Posted (edited)
Or this hour:D

 

 

OP I would NOT rely on RCL to fix it. I would give them a call.

And once it's fixed, do not log into the website until after the cruise!:eek:

Edited by clarea
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leaveitallbehind

leaveitallbehind

Posted
Posted (edited)
And once it's fixed, do not log into the website until after the cruise!:eek:

 

...must be the RCI spin on Catch-22: The only way to know if the website works is to log in and find out, but you can't log in to find out because the website doesn't work! ;)

Edited by leaveitallbehind
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Clarea

Clarea

Posted
Posted
...must be the RCI spin on Catch-22: The only way to know if the website works is to log in and find out, but you can't log in to find out because the website doesn't work! ;)

Afraid I will jinx myself, but I've not had any problems with our bookings, which I suspect is because they are all with a travel agent.

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leaveitallbehind

leaveitallbehind

Posted
Posted (edited)
Afraid I will jinx myself, but I've not had any problems with our bookings, which I suspect is because they are all with a travel agent.

 

Ours as well. And we too have been fortunate with not having any booking issues.

Edited by leaveitallbehind
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Harley-Davidson_Family

Harley-Davidson_Family

Posted
Posted

I have the same problem. I made final payment, it showed paid in full and gave me my documents but then I left the web page and came back and it showed I owed $607 and said documents not issued. I have contacted RCCL and they have put me on a list to check every week and assured me my cruise won't auto cancel. She said they wouldn't cancel a cruise with out reaching out to me and even so, they will see all the comments on the reservation (and there's a lot:rolleyes:). What happens is the discounts drop off for what ever reason. Mine is the military discount and crown and anchor balcony discount.

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leaveitallbehind

leaveitallbehind

Posted
Posted (edited)
Not to worry though, according to an email they sent someone here the new online reservation system for Dynamic Dining will be "powerful" and "unparalleled":rolleyes:

 

Two words I would never have thought would be related to RCI's IT system! ;)

 

Of course I guess it's all in the interpretation......:rolleyes:

Edited by leaveitallbehind
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Clarea

Clarea

Posted
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Two words I would never have thought would be related to RCI's IT system! ;)

 

Of course I guess it's all in the interpretation......:rolleyes:

How's this:

 

They take powerful computer systems and load them with unreliable programs to a degree unparalleled in the industry.

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nyer

nyer

Posted
Posted
And once it's fixed, do not log into the website until after the cruise!:eek:

 

If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance.

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dacsmom

dacsmom

Posted
Posted

The phone reps say do not log in through My Cruises. I called after one of my cruises magically repriced itself. Use the Before You Board header at the top of the page instead. So far I have not had a problem going in that way.

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K1200S

K1200S

Posted
Posted (edited)

Having spent a career in IT I have never seen the level of ineptitude RCI has shown us. Makes me think they have no place to test new code but on the live system which makes us all system testers.

Edited by K1200S
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Clarea

Clarea

Posted
Posted
If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance.

I'm going to go out on a limb and say that based on my personal experience, your booking should be safe from unintended modification because it's a travel agent booking.

 

However, I'd wait a bit and see if anyone chimes in here to prove my theory is wrong.

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Clarea

Clarea

Posted
Posted
Having spent a career in IT I have never seen the level of ineptitude RCI has shown us. Makes me think they have no place to test new code but on the live system which makes us all system testers.

That's what it looks like to me also, and I've had the same career.:)

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robtulipe

robtulipe

Posted
Posted
If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance.

 

I've had no problem logging in to our reservation using My Cruises for our next cruise as it is with a TA. It appears only the direct bookings with RCI are being price adjusted.

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nyer

nyer

Posted
Posted
I'm going to go out on a limb and say that based on my personal experience, your booking should be safe from unintended modification because it's a travel agent booking.

 

However, I'd wait a bit and see if anyone chimes in here to prove my theory is wrong.

 

Thanks, Bob. I am not sailing until summer of 2015, so I have time to wait before I need to make any reservations.

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