cruiselife4me Posted October 7, 2014 #1 Share Posted October 7, 2014 I found this when I logged into RCCL: Error Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time. Anyone else having this problem? Mary Link to comment Share on other sites More sharing options...
blue toffee Posted October 7, 2014 #2 Share Posted October 7, 2014 I found this when I logged into RCCL: Error Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time. Anyone else having this problem? Mary i got the same message Link to comment Share on other sites More sharing options...
cb at sea Posted October 7, 2014 #3 Share Posted October 7, 2014 The website always has issues....give it time, and it will come back! Link to comment Share on other sites More sharing options...
peteukmcr Posted October 7, 2014 #4 Share Posted October 7, 2014 I found this when I logged into RCCL: Error Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time. Anyone else having this problem? Mary Yes, and I can't access any of my 3 upcoming reservations. Link to comment Share on other sites More sharing options...
Baowen Posted October 7, 2014 #5 Share Posted October 7, 2014 I found this when I logged into RCCL: Error Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time. Anyone else having this problem? Mary Yes, I just got the same message. I guess they are updating their databases or something like that. :confused: Link to comment Share on other sites More sharing options...
Sherri914 Posted October 7, 2014 #6 Share Posted October 7, 2014 I just tried to do a mock booking to check prices... It wouldn't advance beyond the initial passenger info page (# of passengers, # of cabins, etc). Oh well... I'm sure it'll be back up soon enough. Hey... maybe they're updating prices! Link to comment Share on other sites More sharing options...
ryano Posted October 7, 2014 #7 Share Posted October 7, 2014 (edited) Got the same message earlier. Also getting this information when trying to access my reservation through Countdown to Cruise "We are currently unable to process your request. Please try again later." and also CANNOT do a mock booking to check price drops. Major website problems today. Imagine that :rolleyes: Edited October 7, 2014 by ryano Link to comment Share on other sites More sharing options...
Clarea Posted October 7, 2014 #8 Share Posted October 7, 2014 Same here. All my saved "mock booking" links are non-functional. Link to comment Share on other sites More sharing options...
Rare BillOh Posted October 7, 2014 #9 Share Posted October 7, 2014 I found this when I logged into RCCL: Error Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time. Anyone else having this problem? Mary I'm afraid to try, it might break and put me back to gold again. Link to comment Share on other sites More sharing options...
cruiselife4me Posted October 7, 2014 Author #10 Share Posted October 7, 2014 Well go figure! The website is down. LOL!! Glad I'm not alone at least. Mary Link to comment Share on other sites More sharing options...
kebhouse Posted October 7, 2014 #11 Share Posted October 7, 2014 Glad I'm not the only one. With so many IT horror stories on here, it's easy to assume the worst when you can't get to your reservation! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
nelblu Posted October 7, 2014 #12 Share Posted October 7, 2014 I just tried to do a mock booking to check prices... It wouldn't advance beyond the initial passenger info page (# of passengers, # of cabins, etc). Oh well... I'm sure it'll be back up soon enough. Hey... maybe they're updating prices! Got the same message as the Op, however, I was able to do a mock booking. Link to comment Share on other sites More sharing options...
CRUISEBOY305 Posted October 7, 2014 #13 Share Posted October 7, 2014 I got the same message. :rolleyes: Link to comment Share on other sites More sharing options...
Peachy59 Posted October 7, 2014 #14 Share Posted October 7, 2014 Me too. Was worried they were moving us to a different stateroom or something!:eek: Link to comment Share on other sites More sharing options...
skiiergirl Posted October 7, 2014 #15 Share Posted October 7, 2014 I just tried to do a mock booking to check prices... It wouldn't advance beyond the initial passenger info page (# of passengers, # of cabins, etc). ! Same here. Link to comment Share on other sites More sharing options...
cruisenfever Posted October 7, 2014 #16 Share Posted October 7, 2014 Everything is working fine for me.:o Link to comment Share on other sites More sharing options...
Clarea Posted October 7, 2014 #17 Share Posted October 7, 2014 (edited) Everything is working fine for me.:o Yes, my mock booking links are working again too. You must have fixed it. Thanks for the heads up. :) Edited October 7, 2014 by clarea Link to comment Share on other sites More sharing options...
Rare orville99 Posted October 7, 2014 #18 Share Posted October 7, 2014 We are currently experiencing an unexpected downtime of our back-end system. This downtime is impacting some areas within our website including booking engine, online check in and cruise planer rendering these systems temporarily unavailable. We are working diligently to resolve the issue as quickly as possible and appreciate your patience. To make a reservation please contact us at +1 (866) 562-7625. Link to comment Share on other sites More sharing options...
Ken at the beach Posted October 7, 2014 #19 Share Posted October 7, 2014 Sunday came early this week. Link to comment Share on other sites More sharing options...
Clarea Posted October 7, 2014 #20 Share Posted October 7, 2014 We are currently experiencing an unexpected downtime of our back-end system. This downtime is impacting some areas within our website including booking engine, online check in and cruise planer rendering these systems temporarily unavailable. We are working diligently to resolve the issue as quickly as possible and appreciate your patience. To make a reservation please contact us at +1 (866) 562-7625. Interesting that the web people want to make sure everyone knows it's the mainframe that's messed up. Link to comment Share on other sites More sharing options...
jerrib Posted October 7, 2014 #21 Share Posted October 7, 2014 I figured it out. I have been unable to get in to do a mock booking for over an hour. Just got in a few minutes ago, took care of business. Went back in 3 min. later and not working again. So.......the magic time is 5:31 pm-5:33 pm. Keep that in mind for tomorrow. Link to comment Share on other sites More sharing options...
Richst48 Posted October 7, 2014 #22 Share Posted October 7, 2014 Maybe the squirrel died! :D Link to comment Share on other sites More sharing options...
skiiergirl Posted October 7, 2014 #23 Share Posted October 7, 2014 Everything is working fine for me.:o That is because you are very special!!!!! Link to comment Share on other sites More sharing options...
sharpasice Posted October 7, 2014 #24 Share Posted October 7, 2014 Just got this message: IMPORTANT INFORMATION We are currently experiencing an unexpected downtime of our back-end system. This downtime is impacting some areas within our website including online check in and cruise planer rendering these systems temporarily unavailable. We are working diligently to resolve the issue as quickly as possible and appreciate your patience. For assistance please contact us at +1 (866) 562-7625. Link to comment Share on other sites More sharing options...
KKMurphy2 Posted October 8, 2014 #25 Share Posted October 8, 2014 I had a customer service rep tell me on Sunday that the reason the website is down so much is because of all of the extra "security" that is provides to its customers. I laughed at him. I work in the health care field and our electronic medical records has "1000 year" security and it is not down at all. You need many passwords to enter the site, but it works. LOL Link to comment Share on other sites More sharing options...
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