Jump to content
Cruise Critic Community

So what do we think about O's new website?

kekilia

By kekilia,
in Oceania Cruises

 Share

Recommended Posts

Mike Moore

Mike Moore

Posted
Posted

It's our pleasure to assist you all, Gerry. Know that there is a team of hardworking, dedicated people doing everything in their power to ensure you have an exceptional experience with us, and that starts from the moment you start planning your holiday wtih us online! :)

Link to comment
Share on other sites
DaisyUK Great Review Rare

DaisyUK

Posted
Posted

Mike -

I don't think that many others in your position at other cruise lines would be as responsive to our requests etc as you have been / are doing.

 

I just want to say THANK YOU!!

Gerry

 

Ditto from Daisy UK!

 

Mike - I have a question. Will pics of rooms/suites be added to the website at any point? I used to enjoy looking at the 3D pics showing the room layouts and also the virtual tours.

Link to comment
Share on other sites
Goldmann

Goldmann

Posted
Posted

Further to your requests for snags...I am using IPad Air with latest IOS updated.

 

Possibly a mobile issue...trying to use Find A Cruise feature. Site appears to be in a constant churn without delivering data. Have not tried on my big boy computer.

 

None of this intended as a complaint....again, well done. Sure you and your team will get it all handled.

 

John

Link to comment
Share on other sites
Mike Moore

Mike Moore

Posted
Posted
The new website shows I still owe money for my cruise even though paid in full last month :eek: !

That is a known problem that is being worked on - please accept our apologies.

 

Interesting John, we can't replicate the issue on our iPads/iPhones here. :confused:

Link to comment
Share on other sites
hondorner

hondorner

Posted
Posted (edited)

Mike, the first thing I noticed was the link to the blog to read about Sirena, something in which I have interest. However, at least on my Surface Pro 3, the blog had black text on a dark blue background, and was exceedingly difficult to read. It was so hard I lost interest and poked around the rest of the site. After I corrected my missing birthdate, my past cruises showed up in gorgeous detail, and the rest of the site looks great as well, although it will take a bit of a learning curve for this old fogey.

Edited by hondorner
Link to comment
Share on other sites
Goldmann

Goldmann

Posted
Posted

 

Interesting John, we can't replicate the issue on our iPads/iPhones here. :confused:

 

Hi Mike....tried our PC's...instantly loaded Find A Cruise....we have three I things and each display Loading Results and the churn goes on for each when in Wifi mode. Switching off wifi the page fires right up on I phone.

 

Could be me....I have been know to create strange effects on things IT.

 

John

Link to comment
Share on other sites
computerworks

computerworks

Posted
Posted (edited)
Thank you for the feedback. I assume that when you logged in to the old site that it had your Oceania Club number already there? It should have transferred over, so we will be sure to look into that.

 

To add your number if it is not there already, login at My Account and go to Edit Profile (https://www.oceaniacruises.com/myaccount/edit-profile/). Ensure that you have your name and date of birth complete, and save your profile information. Your Oceania Club information should then populate automatically, including your current level, past sailings, etc. on this page: https://www.oceaniacruises.com/myaccount/oceania-club/.

 

Added Birthdate... all info in Profile is correct = still no past cruise history

 

"...You have no past cruises."

 

Then had to change first name to match passport ...and it worked.

Even though I had used the normal name all along in the past... just FYI

Edited by computerworks
Link to comment
Share on other sites
TravelingAngel

TravelingAngel

Posted
Posted

Hi Mike!

 

When will Oceania include descriptions of all the excursions at all the ports? For example, I am booked on the Southernmost Wonders cruise departing Dec. 22nd. The excursions that Oceania offers are listed and described for Buenos Aires, but not for any of the other ports. According to the email I received, I believe descriptions of excursions at all ports would be on the website. As I am planning my excursions, having an idea of what Oceania will be offering certainly would be of great help.

 

The site looks great. I, too, was having problems but once I put in my birthdate in my profile, problems solved!:D

 

Great job and thanks so much for your active participation in helping us navigate the new website!

Link to comment
Share on other sites
Mike Moore

Mike Moore

Posted
Posted

computerworks - Do you have a future booking number that you can provide via email to mmoore@prestigecruiseholdings.com so we can look into the problem? Generally speaking the issue happens when the name we have in a booking doesn't match the name in your profile, but there can be a few other items that cause this problem.

 

TravelingAngel - we do our best to have shore excursions out 240 days in advance of the cruise, but sometimes it takes a bit longer to get all of them finalized.

Link to comment
Share on other sites
Mike Moore

Mike Moore

Posted
Posted

The balance due issue should now be resolved for all of you that were seeing an outstanding amount. Some of you might still see a notice that your final payment is due next to the date that it was due, but we hope to have that fixed soon too. Apologies for the inconvenience!

Link to comment
Share on other sites
SellaVee

SellaVee

Posted
Posted
The balance due issue should now be resolved for all of you that were seeing an outstanding amount. Some of you might still see a notice that your final payment is due next to the date that it was due, but we hope to have that fixed soon too. Apologies for the inconvenience!

 

Sadly not for me. I'm still seeing a Sterling balance on my account with an invitation to "make a payment" clicking on which takes me nowhere but back to where I started. However, I know I've paid in full, so I'm just posting to give you feedback on how it's working for me in the UK.

Link to comment
Share on other sites
Mike Moore

Mike Moore

Posted
Posted

Hi SellaVee - is that still the case now? If so, when you are on the page that has the balance showing, can you hold down your Ctrl key and press F5? The screen should refresh and it should be gone then.

Link to comment
Share on other sites
Wendy The Wanderer

Wendy The Wanderer

Posted
Posted

The site now remembers me and allows me to login without always re-typing my password--that's great.

 

Overall, the look and feel is kind of brash and unfinished. This is on a laptop. Fonts are large, and formatting of some tables are not yet right (content overlapping). This was under "Find a Cruise". I'm hoping that the functionality will be way better, but the old site had an elegant look and feel that the new one doesn't, yet.

Link to comment
Share on other sites
LHT28 Holiday Sharing Rare

LHT28

Posted
Posted

Just wanted to comment under Enrichment tab they show Featured Lecturers

featured Musicians Bridge programs & the respective cruises

 

Hope they will add new people to the first two categories ;)

 

Nice touch if you happen to be on one of those cruises

 

Lyn

Link to comment
Share on other sites
warburg

warburg

Posted
Posted

Greetings from South Beach. I like the website. It is clean looking, and fits the screen. The old one was curiously only about two-thirds of the screen. However, a query. Does the design team really mean that all launderettes are now dry cleaners? If so, I need to do some shopping. Thanks.

Mary

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...