Yelling Angry Woman Crown Princess. Mar. 7

[cruze doggy]

There was an incident on the Crown Princess March 7 - 14 2015 trip to the Mexican Riviera. A woman was out of control, yelling very,very loudly at the children's group director in front of the children she was escorting. It was not clear but it appeared the woman was upset that the children had been taken on a walk, and she had not been able to find her child. Many crew members and passengers saw this, and we were all so stunned by the anger and rage, that it was hard to react. A crew member was on a phone trying to get security, but no one wanted to approach her as she was out of control and raging. The children's leader was trying to talk calmly, and she said to the woman, " You are scaring the children" and the woman yelled even louder, "YES, I am scaring the children" and continued to yell.. The group leader started walking up the stairs with the children, trying to get away from the woman, and she followed them. All who witnessed it were shaken up, and I hope the children were ok. I would like to commend the Princess staff and children's group leader for her calm professional manner, and her care for the children as she faced this frightening situation. I wonder if this woman was removed from the ship as all the passengers who witnessed the incident thought she should be.

[paul929207]

I hope she was detained and put ashore at the next stop

[cb at sea]

Sounds like she over-reacted to not being able to locate her child. I would have given her child to her then and there, and refused to allow the child back in the club, if this is how the mother would act!

[jagsfan]

How embarrassing for her child.

[shredie]

Not that it could make things any worse, but was she using foul language, too?

[billco]

Sounds like she over-reacted to not being able to locate her child. I would have given her child to her then and there, and refused to allow the child back in the club, if this is how the mother would act!

How does one over-react to not being able to locate their child?

[jagsfan]

How does one over-react to not being able to locate their child?

 

 

If the child was turned loose, yeah, it wouldn't be overreacting. But if the child is enrolled in kids camp and the group is taken out of the room for a walk, to get ice cream, to visit the bridge, etc, as a group, why would you panic?

If you visited the kids camp and everyone was there except your kid, then you'd be expected to panic.

[hockeygal54]

Aren't the parents of a kids club kid given a pager device so they can be located? And doesn't it work in reverse if a parent is trying to locate their kid thru a worker? Just curious here.

 

 

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[msmoger]

Aren't the parents of a kids club kid given a pager device so they can be located? And doesn't it work in reverse if a parent is trying to locate their kid thru a worker? Just curious here.

 

 

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I've never heard that mentioned as something Princess does.

[OCruisers]

How does one over-react to not being able to locate their child?

 

Good Point!

[Zuki]

I don't have children, but I panic when I can't find my cat or dog.

 

We also don't know all sides of the story, nor do we know the history of this person and if one of their children died from an accident. Since my 3 yr old grand nephew drowned, we are on hyper alert whenever the other grand nephew is over.

[CRUZGAL53]

Aren't the parents of a kids club kid given a pager device so they can be located? And doesn't it work in reverse if a parent is trying to locate their kid thru a worker? Just curious here.

 

 

Sent from my iPhone using Forums mobile app

 

The pager is for the parent in case there is a problem with the child, it does not work in reverse. Each stateroom is given a schedule of events for the entire cruise (like a kids patter) showing all events that the Kids Zone does throughout each day. We have taken our grandchildren on many Princess cruises since they were 2 years old and have never had any problems with the Youth Counselors taking kids places that are not scheduled.

[USNUZULOOSE]

Need more info. Was her child in the group? Was she asking where her child was? I know that feeling all to well when you can't find your child. If the lady walked away was the child hanging onto the mom? I think we are missing a few facts. I would be going crazy if I could not locate my child.

[Loonbeam]

There is a difference between reacting and over reacting. If its to the point that there is a need to call security, you are not addressing the matter properly unless the child was missing right then (which from the description does not seem to be the case, if it had been, they would be in search mode, not yelling in a corridor).

 

I speak here as a former camp director, I do not care HOW upset you are, if you have an issue with staff you take it AWAY from the kids especially if they are not yours.

 

Her point may have been valid, but if it occurred that a level that other passengers felt concerned she stepped over the line.

[CRUZGAL53]

There is a difference between reacting and over reacting. If its to the point that there is a need to call security, you are not addressing the matter properly unless the child was missing right then (which from the description does not seem to be the case, if it had been, they would be in search mode, not yelling in a corridor).

 

I speak here as a former camp director, I do not care HOW upset you are, if you have an issue with staff you take it AWAY from the kids especially if they are not yours.

 

Her point may have been valid, but if it occurred that a level that other passengers felt concerned she stepped over the line.

 

Agree 100%!

[Colo Cruiser]

I agree only half the story.

[AKman2495]

How does one over-react to not being able to locate their child?

 

Just like she did. Yelling and screaming and acting irrationally do not help and will do nothing to solve the problem-i.e., where is my child.

 

Being upset is one thing, but hysterics only hamper do not solve anything.

 

How would you like first responder who became hysterical upon hearing your urgent call?

 

How does a first responder solve the problem when dealing with a yelling incoherent person?

 

That woman's behavior was abhorrent and accomplished other but scaring a bunch of kids.

 

Not good.

[AZbeachboy]

Just like she did. Yelling and screaming and acting irrationally do not help and will do nothing to solve the problem-i.e., where is my child.

 

Being upset is one thing, but hysterics only hamper do not solve anything.

 

How would you like first responder who became hysterical upon hearing your urgent call?

 

How does a first responder solve the problem when dealing with a yelling incoherent person?

 

That woman's behavior was abhorrent and accomplished other but scaring a bunch of kids.

 

Not good.

 

Anxiety is a funny thing. That is why they medicate some for it. I am not medicated but get anxiety in certain situation. The stressers that cause it are different. A person may be fine in one situation and go carzy in another. For me it is people who stonewall me or those I think trying to cheat me. We don't know what a person has expierenced that makes them loose control when panic strikes.

[DrivesLikeMario]

OP-Thanks for the heads-up and I'm sure Princess would appreciate a non-involved party explaining what they witnessed. I hope you gave the kids' program director your name and cabin number as a witness. :)

[shredie]

I agree only half the story.

 

Yes, there is certainly more to the story. When you sign the kid in to the facilities, you find out what's on for that day. If this includes a "field trip," you are told about that. If you don't want the child to go on the excursion, you say so. If what happened is that they went off somewhere, there should have been someone left behind to mind the store and tell any parent what was going on. That mother should not have checked the kids' club to find no one around and her child gone unbeknownst to her. This has always been our experience with our grandchildren.

 

Much depends on the age of the child. The little ones, ages 3-7 have a separate facility, and they must be signed in by a parent and signed out by one. They offer the pagers to parents of this group. The 8-12 year olds can be signed in and out by parents, but they have the option to sign themselves in and out. This is clearly explained up front. We have let ours sign themselves in (since they practically knock us over racing to get in the door) but we have to sign them out. No one has ever let me waltz in and take a kid without first showing picture ID and signing. For the teens, I think they are pretty much free to come and go as they please.

[LabGuy64]

quite easily...she had given the child into the care of the princess staff and just because the child was not where SHE expected the child to be does not justify a rant....one...they were on a ship....not that many places to go...two...if the children were all gone then she could have seen that the child was involved in some group activity....the woman seems unstable

 

 

How does one over-react to not being able to locate their child?

[lolane1]

I think we are missing information and rushing to judgement.

[Astro Flyer]

It was not clear but it appeared the woman was upset that the children had been taken on a walk, and she had not been able to find her child.

Hopefully the OP will post again to clarify the situation better although they may not have additional facts & we're left to speculate about what happened. And there are always two sides to every story & thus we may never know the "why" but merely mom's reaction.

 

Based on this statement it appears that the lady's child was at the children's center but when mom went there the kids had gone on a walk with their leader. If I read this correctly her child was on this walk & mom found her with the group.

 

If that's the situation then mom was irrational to react that way just because she wasn't informed that they went on a walk. Sometimes intoxicants will cause people to overreact although there's no way to know if that was a factor. If anyone doubts it can be a factor ask any first responder their experience. However based on her behavior it may be a factor for her acting that way merely because her child was on a walk & not at the children's center.

 

We may never know the full story however based on what has been posted this wasn't a "missing" child but a mom who didn't find her child where she thought she would be & found her on a walk. Such reactions are not helpful when someone is trying to help her but she apparently didn't want to cooperate in solving the issue & made the situation only worse for all involved.

 

Hopefully security was able to thoroughly investigate the incident & an appropriate solution was found.

Edited March 17, 2015 by Astro Flyer

[Woobstr112G]

Hopefully the OP will post again to clarify the situation better. Based on this statement it appears that the lady's child was at the children's center but when mom went there the kids had gone on a walk with their leader. If I read this correctly her child was on this walk & mom found her with the group.

 

If that's the situation then mom was irrational to react that way just because she wasn't informed that they went on a walk. Sometimes intoxicants will cause people to overreact although there's no way to know if that was a factor. If anyone doubts it can be a factor ask any first responder their experience. However based on her behavior it may be a factor for her acting that way merely because her child was on a walk & not at the children's center.

 

We may never know the full story but based on what has been posted this wasn't a "missing" child but a mom who didn't find her child where she thought she would be & found her on a walk. Such reactions are not helpful when someone is trying to help her but she apparently didn't want to cooperate in solving the issue & made the situation worse for all involved.

 

 

Frank;

 

Couldn't said it any better.....:):):)

 

Bob

[Colo Cruiser]

I think we are missing information and rushing to judgement.

 

Most of which will never be told here.