justpat Posted March 23, 2015 #26 Share Posted March 23, 2015 Hello justpat, our Guest Relations team can be reached at royalguestrelations@rccl.com. It is the same address used for the "Contact us" form, but anyway, I sent a new email and I got the same answer that I got on March 9th "Thank you for contacting us. This is an automated confirmation that your email has been received. Our representatives will reply to your inquiry in the order in which it was received. Please reply only if you need to provide additional information related to your original email. Follow-up emails regarding the status of your query may further delay your response. We appreciate your patience and understanding as we work to service your request." :( Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 23, 2015 #27 Share Posted March 23, 2015 It is the same address used for the "Contact us" form, but anyway, I sent a new email and I got the same answer that I got on March 9th "Thank you for contacting us. This is an automated confirmation that your email has been received. Our representatives will reply to your inquiry in the order in which it was received. Please reply only if you need to provide additional information related to your original email. Follow-up emails regarding the status of your query may further delay your response. We appreciate your patience and understanding as we work to service your request." :( This department has a toll free number - 800-256-6649; they have been helpful to me in the past. Link to comment Share on other sites More sharing options...
justpat Posted March 25, 2015 #28 Share Posted March 25, 2015 OK, after 3 emails (2 of them with attachments), I just received an "answer" from RCI For the records, my name is PXXXX and my cruise was with the "Splendour of the Seas". The RCI's answer states this info in the email subject as well as my reservation number The answer: Dear Ms. Mzzzz: We have received your e-mail regarding your cruise vacation on the Majesty of the Seas. We realize when it comes to cruising you have many options. Thank you for choosing Royal Caribbean International. I am pleased to serve as your dedicated contact person and appreciate this opportunity to help you with your concerns. I apologize for the delay on responding. I am sorry you were unable to add an attachment to your e-mail. You may send the information to any of the below addresses. Royal Caribbean International Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 E-mail – royalguestrelations@rccl.com Ms. Mzzz, thank you for your e-mail and we look forward to welcoming you onboard one of our ships in the future. Sincerely, So, they answered to another person (Ms Mzzz), that took another cruise, and has problems with attachments. :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: Link to comment Share on other sites More sharing options...
MikeOhio Posted March 25, 2015 #29 Share Posted March 25, 2015 Emailing the ceo over a customer service issue is seriously embarrassing. Link to comment Share on other sites More sharing options...
nyc12345 Posted March 25, 2015 #30 Share Posted March 25, 2015 So, they answered to another person (Ms Mzzz), that took another cruise, and has problems with attachments. Is this the WOW we should expect from RCCL? :D Link to comment Share on other sites More sharing options...
justpat Posted March 25, 2015 #31 Share Posted March 25, 2015 (edited) To MikeOhio, I agree! To nyc12345, Wow about customer service and Wow about privacy: they disclosed the information related with another passenger!!!:eek: Edited March 25, 2015 by justpat Link to comment Share on other sites More sharing options...
tinkertwo Posted June 30, 2015 #32 Share Posted June 30, 2015 Hello justpat, our Guest Relations team can be reached at royalguestrelations@rccl.com. so has anyone yet received answers to their inquiries at this email? I sent one off and got the 'thank you for contacting us' auto response and am wondering if I should just forget about getting a response from customer service. we are booked for our first cruise with rccl, it was a fight with my husband to get him to even try rccl. now i'm finding their customer service, well, shall I say not so great and I think husband wants to cancel and go back to dcl. if all their customer service is this bad I may have to agree with him. I was hopeful but not going to chase the dog around to give him my money. to many other places to spend it. Link to comment Share on other sites More sharing options...
cincicruisers Posted June 30, 2015 #33 Share Posted June 30, 2015 Thank you for your answerI did several cruises before, with different companies (Caribbean and Europe sails), but this was our first experience with RCI. It was our worst cruise ever. I am not a member of the C&A society because it was our first cruise with RCI (and probably the last one) Now I am curious. Can you share what the problems were on your cruise?? Link to comment Share on other sites More sharing options...
Sam.Seattle Posted June 30, 2015 #34 Share Posted June 30, 2015 I have only sent one e-mail and received a phone call with 48 hours. They were incredibly helpful. After the phone call, I then sent a follow up e-mail to Michael Bayley telling him that he has a GREAT staff. I actually heard back from him directly within about 10 minutes. This lady is totally impressed! We love RCI! Jackie Respectfully - I am sure his staff monitor his email and replied on his behalf. Link to comment Share on other sites More sharing options...
mommysaa28 Posted July 29, 2015 #35 Share Posted July 29, 2015 When I try an send email to mbaley@rccl.com, it keeps coming back to me. Does anyone know if there is a different email address for him. Thx Link to comment Share on other sites More sharing options...
cruisenfever Posted July 29, 2015 #36 Share Posted July 29, 2015 When I try an send email to mbaley@rccl.com, it keeps coming back to me. Does anyone know if there is a different email address for him. Thx You have his last name spelled incorrectly. The correct email address is mbayley@rccl.com Link to comment Share on other sites More sharing options...
silversneakers Posted August 12, 2015 #37 Share Posted August 12, 2015 Anyone have any success with email to President or VP Guest Relations for RCCL that didn't receive a "canned" automatic response?? Would like to provide some constructive criticism but seems that once they have your money "nobody really cares what you think".....:confused: Link to comment Share on other sites More sharing options...
Paulette3028 Posted August 12, 2015 #38 Share Posted August 12, 2015 Anyone have any success with email to President or VP Guest Relations for RCCL that didn't receive a "canned" automatic response?? Would like to provide some constructive criticism but seems that once they have your money "nobody really cares what you think".....:confused: I have had success reaching Michael Bayley and not getting a canned response. I have had detailed conversations with his executive assistant and a back and forth email thread on specific topics with him. Some people will say, how can I be sure that the email threads were directly from him -- and that is true. Some people can further say, how can I be sure the calls from the executive assistant was actually HIS executive assistant -- an that is true. At the end of the day, I prefer to take the high road and say that they were. I can also say, that when I was on our next cruise, I had felt I had personal evidence that my exchange was with him and his staff. Did he and I agree on everything that I brought to him....no. But I had a clearer understanding of where management was coming from and they had an opinion from this loyal cruiser, who also owns stock in the company Link to comment Share on other sites More sharing options...
SoulSister74 Posted September 13, 2016 #39 Share Posted September 13, 2016 Hi MrsZ, We'd be more than happy to assist you. Please let us know how we can help. Thanks. Is Serenades on the Seas a ship affiliated with Royal Caribbean International? Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 13, 2016 #40 Share Posted September 13, 2016 Is Serenades on the Seas a ship affiliated with Royal Caribbean International? I believe RCI is the parent of RCCL or maybe vice versa ;) BTW, I'm still waiting to hear back from Vicki :eek: Link to comment Share on other sites More sharing options...
brunello22 Posted September 13, 2016 #41 Share Posted September 13, 2016 I believe RCI is the parent of RCCL or maybe vice versa ;) BTW, I'm still waiting to hear back from Vicki :eek: RCCL (Royal Caribbean Cruises Ltd.) is the parent company of the brand RCI (Royal Caribbean International). Link to comment Share on other sites More sharing options...
artypharty Posted September 13, 2016 #42 Share Posted September 13, 2016 I cruised a different cruise line and had some issues that were not resolved on board. I tried calling (on hold each time for more than 45 minues - no answer) and emailing everyone imaginable. NO response, at all, ever. Needless to say I will never sail with them again. The few times I've needed to contact customer service/CEO with RCI I have always had fast and pleasant resolution. RCI rocks in that area! Link to comment Share on other sites More sharing options...
gliles Posted September 13, 2016 #43 Share Posted September 13, 2016 So now every little issue anyone has they'll email the CEO. Eventually he'll have to change his email address and the issues that really need attention won't get it. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 13, 2016 #44 Share Posted September 13, 2016 So now every little issue anyone has they'll email the CEO. Eventually he'll have to change his email address and the issues that really need attention won't get it. I doubt it, the email was accessible even when Goldstein was president. Very well known around these parts. Spelling of Bayley is often a challenge Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
kccrzr Posted September 14, 2016 #45 Share Posted September 14, 2016 So now every little issue anyone has they'll email the CEO. Eventually he'll have to change his email address and the issues that really need attention won't get it. Perhaps if timely, accurate and substantive responses were received from the Guest Relations email, people wouldn't feel the need to contact Mr. Bayley. One of his executive assistants should find out what's going on there. Link to comment Share on other sites More sharing options...
Medusa2 Posted March 25, 2017 #46 Share Posted March 25, 2017 Does anyone have an email address for Richard Fain at Royal Caribbean? Link to comment Share on other sites More sharing options...
Clarea Posted March 25, 2017 #47 Share Posted March 25, 2017 Does anyone have an email address for Richard Fain at Royal Caribbean? Not sure, but if it follows the same convention as Bayley, it would br rfain@rccl.com. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted March 25, 2017 #48 Share Posted March 25, 2017 I contacted Crown & Anchor on their website form several days ago...still waiting for a reply. Link to comment Share on other sites More sharing options...
STANMELB Posted March 25, 2017 #49 Share Posted March 25, 2017 January 2015 I sent an e-mail to Mr. Bayley regarding an issue I experienced on our recent Oasis Cruise. His prompt response was as follows. "This is not right. I will correct it." Two weeks later I receive a response from his Executive Assistant sating that the issue was corrected Which it was. Link to comment Share on other sites More sharing options...
bingo3 Posted March 26, 2017 #50 Share Posted March 26, 2017 I get quick (almost immediate) responses on the RCCL facebook page, private message. I got no responses from the emailed "contact us" forms except the automatic responses that they received it, blah, blah, blah, twice. The facebook responder tried to help, but because it is an IT issue, all they can do is send it on. Still not fixed after 2 weeks. But at least they replied. :) I guess responses are quicker there because no one wants negative posted to the facebook page :eek: Link to comment Share on other sites More sharing options...
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