Celebrity Cruise Cancellation Email

[Cruisennerable]

I just received an email from Celebrity indicating that they have cancelled my cruise for September. Absolutely no reason given just a generic line "There has been a change to your cruise reservation or guest status"! Wow is this normal? This would have been my 2nd cruise with Celebrity and now I am rethinking ever booking with them again. This was a Mediterranean cruise and flights need to be booked far in advance with a no refund policy or a large cancellation charge. This seems like bad service; especially with NO info.

Very disappointed with Celebrity

[emileg]

I just received an email from Celebrity indicating that they have cancelled my cruise for September. Absolutely no reason given just a generic line "There has been a change to your cruise reservation or guest status"! Wow is this normal? This would have been my 2nd cruise with Celebrity and now I am rethinking ever booking with them again. This was a Mediterranean cruise and flights need to be booked far in advance with a no refund policy or a large cancellation charge. This seems like bad service; especially with NO info.

Very disappointed with Celebrity

I would be very mad too. What ship, date and cruise?

[Cruisennerable]

Silhouette Sept 15 France/Italy

I just checked their website and it is still showing available?

[emileg]

.... just a generic line "There has been a change to your cruise reservation or guest status"!...

If that is all it says, are you sure the cruise is canceled?

[K.T.B.]

I was just able to put a 24 hour hold on it. You may want to be calling Celebrity or your TA ASAP.

[emagdnim900]

I just received an email from Celebrity indicating that they have cancelled my cruise for September. Absolutely no reason given just a generic line "There has been a change to your cruise reservation or guest status"! Wow is this normal? This would have been my 2nd cruise with Celebrity and now I am rethinking ever booking with them again. This was a Mediterranean cruise and flights need to be booked far in advance with a no refund policy or a large cancellation charge. This seems like bad service; especially with NO info.

Very disappointed with Celebrity

 

 

 

Are you sure its not just a port change?

[JVilleGal]

Exactly! Does it actually say your "Cruise has been cancelled" ??

[FateHappens]

I suspect there is some type of misunderstanding here.

 

The Roll Call for this cruise appears to be alive and well, with no others mentioning cancellation.

[reedprincess]

As the line apparently reads "There has been a change in cruise reservation or guest status".... Wondering if something went awry with payments or similar such as maybe being booked under an ineligible offer or travel agent or something along those lines rather than the cruise itself being cancelled (as all evidence currently try shows the cruise still active). It doesn't say the cruise is cancelled, rather that the OP has been cancelled from the cruise for some reason....

[JVilleGal]

I did not even see that she was cancelled because not enough of the letter was posted. Need to go back and re-read was this booked direct?? Or thru a TA.

Edited February 21, 2016 by JVilleGal

[reedprincess]

Yeah, more details needed, including how cruise was booked and the whole letter (sans personal info), if possible. It would help tremendously in offering any tips or advice...

[MandyGirl]

Could it be a waitlisted dining time has been confirmed - hence the auto-email when the reservation was updated possibly? I also just checked and all categories still listed for sale for that sailing.

[cruisestitch]

I would read it that the OP's reservations was cancelled, not that tge cruise was cancelled.

[HokiePoq]

OP, do come back and let us know how this turns out. As others have suggested, it could be a port change or something not good has happened to your deposit/reservation. I hope it is just an error or misunderstanding along the way and that you get to go on your cruise. Have you already booked airfare?

[Triship]

Have you logged onto the celebrity web page and your cruise and checked it there, it may give you more information

[daniels5759]

I am booked on this cruise with choice air already

booked also. Everything seems to be fine with my

reservation. I just checked.

[need2bespoiled]

I've had a cruise cancelled by mistake, by celebrity through my TA. There have been a few other reports of these mistakes happening here it seems someone cancelled your cruise by mistake (input error). Call Celebrity and / or your TA right away.

 

Happy sailing,

Jenna

[Wine-O]

Call Celebrity now. They are open on weekends.

[BigB0882]

Please report back after you speak to someone. It seems like it is a mistake, either on Celebrity's end or your TA's end. My initial thought was you missed final payment but it is too early for a September cruise.

[JVilleGal]

Oh my guess the rest of the email tells the story! What a mess, can't even take a guess as to how this happens :(

Good luck and call them ASAP!

[zoncom]

Computer generated automated reply mistake?

[Brooklyn Boy]

Don't get too excited until you have spoken to Celebrity. I received the same type of e-mail from "X" regarding our next three upcoming cruises. After calling Captains Club I was told that the messages meant we had been cleared on our wait list for early seating dining, and X was cancelling our anytime dining status.

 

Are you on wait list for anything?

 

I know, I know, X should stop using grade school students to operate their web site, communications department

[TravelerThom]

...X should stop using grade school students to operate their web site, communications department

I feel quite confident that X does NOT use grade school students to operate their web site.

If they did, the website would work much better than it does.:rolleyes:

[hcat]

Hope it was a mistake and gets sorted out,

 

we received a similar terse e mail from Princess cancelling our Coastal Calif cruise...no real reason..change in deployment,...and it was cancelled & our dep promptly refunded to our card,

 

Turned out ok b/c Celeb had a similar one and we booked it with lower deposit, more perks etc.

[JVilleGal]

Well by now the OP knows what happened and hopefully everything has been fixed!

Sure wish she would come back and let use know what happened :)