Lovelylady226 Posted August 30, 2016 #1 Share Posted August 30, 2016 I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? Link to comment Share on other sites More sharing options...
cruisinfanatic Posted August 30, 2016 #2 Share Posted August 30, 2016 I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? call crown and anchor and ask again assuming you dont have a ta Link to comment Share on other sites More sharing options...
Desert Cruizers Posted August 30, 2016 #3 Share Posted August 30, 2016 I have changed rooms within a Category, unless it being a Tuesday which can be for new bookings, is the reason. Did they give you an explanation. Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2016 #4 Share Posted August 30, 2016 I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? I just did a switch within the same category last week, with no changes in fare or perks. Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 30, 2016 #5 Share Posted August 30, 2016 I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? I'm hoping that this is not a change in policy. There was also another thread that was reporting that you can no longer search for a soecific room on the website any longer. Strange things happening. Link to comment Share on other sites More sharing options...
George C Posted August 30, 2016 #6 Share Posted August 30, 2016 I also switched this year without a issue Link to comment Share on other sites More sharing options...
setsail Posted August 30, 2016 #7 Share Posted August 30, 2016 Did you not ask them the "why?" While you had them on the phone? Have you already switched earlier? Sounds like you just need to call back. Link to comment Share on other sites More sharing options...
crookedhalo Posted August 30, 2016 #8 Share Posted August 30, 2016 I've probably switched my cabin at least 6 times in the last three months on our upcoming trip (as guarantees were assigned or better options became available). Never an issue at all??:) Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 30, 2016 #9 Share Posted August 30, 2016 I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? What are the two cabins? It must be the IDENTICAL category. For example, not just D. D1 to D1, D2 to D2, D3 to D3. Link to comment Share on other sites More sharing options...
Justmekaren918 Posted August 30, 2016 #10 Share Posted August 30, 2016 I just switched my Brilliance sailing, but I knew what was open and direct the agent to my 1st choice with no issue! No additional payment and actually posted here what I just released along with some very awesome cabins still open. Sent from my SAMSUNG-SGH-I337 using Tapatalk Link to comment Share on other sites More sharing options...
CruisesOnMyMind Posted August 30, 2016 #11 Share Posted August 30, 2016 (edited) I have, several times in my cruising career, switched rooms within the same category. It has never been a problem before (though notably I haven't had to do it in a few years). This time, I was told that even though I was switching within the same category I could not do it without paying the new fare. Why? If it is the same room category on the same deck what difference does it make? This would in no way, benefit RCCL in anyway, by not allowing cabin switches within the exact same category. Does not make sense. Will only tick the customer off. Nothing to do with revenue as they have the traded in cabin to sell at a higher price. As suggested, call C&A or your TA Edited August 30, 2016 by CruisesOnMyMind Link to comment Share on other sites More sharing options...
DebJ14 Posted August 30, 2016 #12 Share Posted August 30, 2016 I have never had that happen. Just switched suites on Sunday on an upcoming cruise when the GS I really wanted became available. The price difference between the current price and what I paid is huge! Didn't cost me a penny more to move to the other side of the ship. Link to comment Share on other sites More sharing options...
Cuizer2 Posted August 30, 2016 #13 Share Posted August 30, 2016 I'm hoping that this is not a change in policy. There was also another thread that was reporting that you can no longer search for a soecific room on the website any longer. Strange things happening. What policy? :confused: Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 30, 2016 #14 Share Posted August 30, 2016 What policy? :confused: The ability to switch cabins within the exact same category without triggering a reprice. Link to comment Share on other sites More sharing options...
Cuizer2 Posted August 30, 2016 #15 Share Posted August 30, 2016 The ability to switch cabins within the exact same category without triggering a reprice. And you've seen that policy or are you just assuming there is one? :confused: Link to comment Share on other sites More sharing options...
Clarea Posted August 31, 2016 #16 Share Posted August 31, 2016 And you've seen that policy or are you just assuming there is one? :confused: I've not seen it in writing, but have experienced it many times over the past 10 years. Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 31, 2016 #17 Share Posted August 31, 2016 And you've seen that policy or are you just assuming there is one? :confused: When you have the ability to make cabin changes repeatedly over the years without having your cruise repriced then yes I assume that it is a policy. Link to comment Share on other sites More sharing options...
deliver42 Posted August 31, 2016 #18 Share Posted August 31, 2016 If you ask 10 of their CS people, you will get 10 different answers. Either call again or C&A. Link to comment Share on other sites More sharing options...
Justmekaren918 Posted August 31, 2016 #19 Share Posted August 31, 2016 And you've seen that policy or are you just assuming there is one? :confused: I just did it 3 days ago without a reprice in the same cat. Sent from my SAMSUNG-SGH-I337 using Tapatalk Link to comment Share on other sites More sharing options...
Cuizer2 Posted August 31, 2016 #20 Share Posted August 31, 2016 (edited) I've not seen it in writing, but have experienced it many times over the past 10 years. When you have the ability to make cabin changes repeatedly over the years without having your cruise repriced then yes I assume that it is a policy. That is my point. Without a policy they can do whatever they want. They can say yes, they can say no. Since there is no policy, neither answer violates the policy, and changing the answer does not result in a change in policy. So I ask again, what policy? Edited August 31, 2016 by Cuizer2 Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 31, 2016 #21 Share Posted August 31, 2016 Lovely Lady, if you don't come back, we can't help you. :( Link to comment Share on other sites More sharing options...
Cuizer2 Posted August 31, 2016 #22 Share Posted August 31, 2016 Lovely Lady, if you don't come back, we can't help you. :( She posted less than three hours ago. Link to comment Share on other sites More sharing options...
Clarea Posted August 31, 2016 #23 Share Posted August 31, 2016 That is my point. Without a policy they can do whatever they want. They can say yes, they can say no. Since there is no policy, neither answer violates the policy, and changing the answer does not result in a change in policy. So I ask again, what policy? Whether we see a written policy or not, it really does not matter. If it was written, there would be a "can change without notice" disclaimer. Link to comment Share on other sites More sharing options...
setsail Posted August 31, 2016 #24 Share Posted August 31, 2016 What was the result from this time? I see you book gty's a lot http://boards.cruisecritic.com/showthread.php?t=2091286 Link to comment Share on other sites More sharing options...
Lovelylady226 Posted August 31, 2016 Author #25 Share Posted August 31, 2016 They ended up doing it, but they called it a "courtesy". There were other issues with my booking (I booked onboard and it wasn't really done properly) so once I spoke to a supervisor they even gave me a new cabin on a different deck to appease me. However, I was thrown by the "if we let you switch-it would be a one time courtesy, you cannot change your room again without a change in fare even if in the same category". I was literally asking to be just a few cabins down from the original cabin. I was slated to be in the very last room in the back of the boat. Perhaps it was just the one associate that had it wrong since it was so easily fixed (beyond my expectations) by a supervisor? Link to comment Share on other sites More sharing options...
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