bigque Posted June 21, 2017 #1 Share Posted June 21, 2017 I don't care which browser I use or if I use a laptop, Ipad, smart phone it will let you in then kick you out with that dumb Sorry Error message. It will let you in again let you click on a link to Cruise Planner and then when you try to click on something to check, it might let you and it might not. When you back out of cruise planner it kicks you out with the error message again! This has been going on for days now...... Unbelievable! :mad: Link to comment Share on other sites More sharing options...
Gd2good4u Posted June 21, 2017 #2 Share Posted June 21, 2017 I thought I was the only person having and issue. Its horrible. You think they would have gotten the issue resolved by now! Ughhh! Link to comment Share on other sites More sharing options...
voyager70 Posted June 21, 2017 #3 Share Posted June 21, 2017 I can't even access the home page!! Link to comment Share on other sites More sharing options...
Isaboo Posted June 21, 2017 #4 Share Posted June 21, 2017 Agreed and I really want to spend my $$ on some beverage packages today! Stupid website. Link to comment Share on other sites More sharing options...
Johnamac123 Posted June 21, 2017 #5 Share Posted June 21, 2017 This is scary bad. I'm fortunate that my next cruise is over a year away. I can't imagine what it would be like if it were much closer to embarkation day. WOW!!! Link to comment Share on other sites More sharing options...
Beachin2 Posted June 21, 2017 #6 Share Posted June 21, 2017 The elementary schools should be closing for summer break soon so they should have all of their crack IT team back full time to work on it. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted June 21, 2017 #7 Share Posted June 21, 2017 Yesterday I was able to get to our cruises, but in trying to go further on our August cruise, I got a dumb message, saying I put in the wrong booking #, I never put in a booking #, just signed in. I went back later and still couldn't do anything. At least I have our Set Sail Pass so if I am unable to get the Luggage Tags sometime next week, no biggie but it would be nice to have. Link to comment Share on other sites More sharing options...
TC1957 Posted June 21, 2017 #8 Share Posted June 21, 2017 I thought I was the only person having and issue. Its horrible. You think they would have gotten the issue resolved by now! Ughhh! That would require at least one person in senior management caring. They have put out a web site that basically sucks for years. People keep getting on the ship...why should they spend money to fix the problem? I honestly cannot think of another company where the CIO and virtually everyone in IT would not have been replaced by now. Apparently there are not many college freshmen available in Florida because the skill level of the department doesn't appear to be improving. Link to comment Share on other sites More sharing options...
kelsey.smiles Posted June 21, 2017 #9 Share Posted June 21, 2017 I'm finding that when I get the "Sorry" error message that simply refreshing the page takes me where I want to go. Doesn't always work, but it's better than starting over every time. Link to comment Share on other sites More sharing options...
green eyed lady Posted June 21, 2017 #10 Share Posted June 21, 2017 I'm finding that when I get the "Sorry" error message that simply refreshing the page takes me where I want to go. Doesn't always work, but it's better than starting over every time. That worked for me today as well. It's a pain but at least we can get into our reservations :rolleyes: Link to comment Share on other sites More sharing options...
Rare L454S Posted June 21, 2017 #11 Share Posted June 21, 2017 Been going on now for a couple weeks. Only way to navigate the site is to open a new private browser window and then go into the site. This is Mac with either Firefox or Safari. The website has been quirky in the past, but this is the worst. I keep getting emails about the sale du jour, but can't even log on and look, or price......... Link to comment Share on other sites More sharing options...
Rare kctwinmommy Posted June 21, 2017 #12 Share Posted June 21, 2017 I posted about this too. And several people are saying if you refresh the page when you're there, it works. I haven't tried it yet. Either way, bad for business!! Link to comment Share on other sites More sharing options...
Sippi71 Posted June 21, 2017 #13 Share Posted June 21, 2017 Me too and this is the last day for me to book any excursions! Guess that's what I get for waiting last minute! ☹️ Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Desert Cruizers Posted June 21, 2017 #14 Share Posted June 21, 2017 I went back to our reservations after posting and no problem, will see how long this lasts. Link to comment Share on other sites More sharing options...
Bailey & Sophie Posted June 21, 2017 #15 Share Posted June 21, 2017 My reservation has been "updating" now for several weeks. I am anxiously awaiting for it to finish, so I can actually see that I have paid in full!! Link to comment Share on other sites More sharing options...
voyager70 Posted June 21, 2017 #16 Share Posted June 21, 2017 My reservation has been "updating" now for several weeks. I am anxiously awaiting for it to finish, so I can actually see that I have paid in full!! Several weeks? I would definitely call them to see what's going on & make sure everything is OK. That's crazy! Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 21, 2017 #17 Share Posted June 21, 2017 Several weeks? I would definitely call them to see what's going on & make sure everything is OK. That's crazy! I did that, its probably slowing down phone answering as well. I knew I was closing in on final payment date, ended up calling to find out when that was. Link to comment Share on other sites More sharing options...
miki76 Posted June 21, 2017 #18 Share Posted June 21, 2017 Our BOGO60 off discount was removed Monday after already paying the cruise in full the week prior. It was corrected via the phone, but that was pretty disturbing to see. Link to comment Share on other sites More sharing options...
wolfcathorse Posted June 21, 2017 #19 Share Posted June 21, 2017 RCI probably intentionally makes their website screwy so that people can't get through and take advantage of the "sales"...especially the percentage off the Deluxe drink package and the Voom with deluxe drink package Link to comment Share on other sites More sharing options...
TubbyMrT Posted June 21, 2017 #20 Share Posted June 21, 2017 The web site actually costs them business. I am often surfing for a last minute trip and shopping around the RCCL web site to make a purchase. I search different ships. Then, all of a sudden, I start getting error pages. After a few presses of the refresh button I give up an go watch television. Its their loss, not mine. Many times, while I am surfing, all of my filter criteria simply disappear and I have to start all over. I am embarrassed for them. Link to comment Share on other sites More sharing options...
cruzeluver Posted June 21, 2017 #21 Share Posted June 21, 2017 Not sure how many of you here are "loyal to Royal" but as someone who is not loyal to any line I can tell you these threads are all over CC for other lines as well. Apparently Celebrity, Carnival and MSC (the other cruise lines I follow here) are just as bad. So far we have not had any issues. Link to comment Share on other sites More sharing options...
emdia43 Posted June 21, 2017 #22 Share Posted June 21, 2017 I have lost track of how many times I have posted this, but come back to this thread in a year and let us know if anything has improved. Bet we will be having the same conversation. I would be interested to know how many threads on the same subject have been started over the years.....probably hundreds. Nothing is ever done. Link to comment Share on other sites More sharing options...
Cigar King Posted June 21, 2017 #23 Share Posted June 21, 2017 Trying not to be a fanboy, but, I just tried all three major browsers. I loaded the home page, searched for cruises and looked at my reservations. All worked fine.I don't know what is wrong, but, you are part of the problem.. Maybe it's the OS, maybe the firewall, maybe the version of the browser or some setting. I don't know. What I would suggest is that if you want to post these that you include enough relevant information to allow some basic trouble shooting. At a minimum the OS and browser type and version. Link to comment Share on other sites More sharing options...
pinkandgreenmom Posted June 21, 2017 #24 Share Posted June 21, 2017 My very mild mannered husband was using words I have never heard him use before as he was trying to print our set sail passes and spend $1000 on drinks packages today. It was a nightmare and took over an hour. Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 21, 2017 #25 Share Posted June 21, 2017 Try this: shift+ctrl+ n Then go to http://www.royalcaribbean.com Works for me. Link to comment Share on other sites More sharing options...
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