Luvcrusn Posted August 14, 2017 Author #51 Share Posted August 14, 2017 Computer Type: HP Operating System: Windows 10 Browser: Edge Cookies/Cache Cleared: Yes In Private Browsing: Yes Logged In: Yes Deposited Reservation: Yes Searching for New Booking: No Searching for Shore Excursions: No Searching for Dining/Beverage: No Luggage Tags: Too soon Cruise Connection Sign Up: Before new site launch Booked with Celebrity or TA: TA Before or After Final Payment: After Error or Missing Information Encountered: Cannot access Choice Air to book flights. Link to comment Share on other sites More sharing options...
Mythbuster Posted August 15, 2017 #52 Share Posted August 15, 2017 We checked in right after making our final payment and printed our Xpress Pass. About 2 weeks ago I went into print my luggage tags and the system said I was only 10% checked in. All of our passport info and other random info was no longer there. It took several attempts but finally got everything back in and reprinted our Xpress Pass and luggage tags. Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 16, 2017 Author #53 Share Posted August 16, 2017 Booked 11/2017 cruise with TA in 1/2016. Have made final payment. Log in using name and password. Click Manage my Reservation. Click Travel Arrangements. Box appears saying Please complete Primary Guest information before changing Reservation. I cannot access anywhere that I can book flights. I've tried for 4 months since new website launch. Link to comment Share on other sites More sharing options...
Briggs99 Posted August 16, 2017 #54 Share Posted August 16, 2017 Unable to logon via IPAD Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Nick81 Posted August 16, 2017 #55 Share Posted August 16, 2017 Hello!!! I have a problem at least a week now... I can't create an account with my gmail. It says always "please insert a valid email". Has anyone encountered the same problem??? Thank you! Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 17, 2017 Author #56 Share Posted August 17, 2017 Hello!!! I have a problem at least a week now... I can't create an account with my gmail. It says always "please insert a valid email". Has anyone encountered the same problem??? Thank you! Can you be a little more specific about: 1. What type of account you were trying to create? 2. What type of device were you using? Operating system? Browser? etc. More details if you care to submit them might be helpful. Link to comment Share on other sites More sharing options...
C 2 C Posted August 17, 2017 #57 Share Posted August 17, 2017 (edited) Tried to log on: An error has occurred Internal server error. If this error persist please call 1-888-751-7804 Id: ef21876244ae44:ad6e27919cbf3c01 Status: -1 Time: 2017-08-17, 3:04:19 PM {{$ctrl.reservationLabels.userviewsreservationstripsonhold}} {{$ctrl.reservationLabels.cruisehistorytitlelabel}} {{$ctrl.sailingHistory.length}} {{$ctrl.reservationLabels.cruisehistorytotalcruiseslabel}} Using laura's link for connections, after filling in data, no info whether registered or not and get this response: As of Sep 17 2017 70 guests have already signed up for the Celebrity Cruises/Cruise Critic Party for the cruise sailing on. *Prices shown in Prices are per person, cruise only, based on double occupancy (unless otherwise specified), in USD and subject to availability. Governmental taxes and fees are additional. Certain restrictions may apply. Edited August 17, 2017 by Arno. Link to comment Share on other sites More sharing options...
NantahalaCruiser Posted August 18, 2017 #58 Share Posted August 18, 2017 Website fails to give me the loyalty upgrade A2 price for an A1 cabin even though my Captain's Club number is there. Link to comment Share on other sites More sharing options...
phoenix_dream Posted August 18, 2017 #59 Share Posted August 18, 2017 More problems. Using laptop less than a year old with current software and browsers. Every time I try to log in I get an error that the username or password is wrong/missing. Get a new screen, which then works and allows me to sign in. Added all of my several upcoming cruises to 'my reservations'. They all took except one. I've tried adding it multiple times with no luck Cannot seem to book my select dining times for my May b2b cruises. When I book one date it takes. When I try to book other dates it won't let me add them - it replaces the original one I booked. I have tried numerous ways and can't seem to find a way to do it. Link to comment Share on other sites More sharing options...
Rare hcat Posted August 19, 2017 #60 Share Posted August 19, 2017 We have a regular computer, up to date, using chrome..no issues with any other website or functions except X: Recent Issues which have impeded booking of any new cruises or excursions.,,also did all arrangements for upcoming cruise final payment tags etc bver the phone with Cap Club,,. 1) On cruise searches, make itin lists vertical ( as it used to be) rather than running across piecemeal,.,can' t print that out or read easily....really useless 2) Make cruise search straight forward and easier... region, ship, ports dates.., 3) Fix excursion search...over and over it shows Akaska or endless lists. Sort excursions by region and port, include description, times and cost, No need to sort into categories and repeats one that fit into multiple categories.. Frustrating,,, Link to comment Share on other sites More sharing options...
fleckle Posted August 20, 2017 #61 Share Posted August 20, 2017 (edited) Problem: No log in option on first screen using Firefox with Windows 10 I found that using Windows 7 to access the Celebrity website eliminated some (certainly not all) of the problems I was experiencing with Windows 10. But unfortunately my old computer with Windows 7 recently died. One thing that puzzles me is the difference in the first line displayed across the top of the Celebrity website on our computers when using Firefox with Windows 10. When using Firefox with Windows 7, or when using Chrome or Edge with Windows 10, the items displayed across the top line of the first screen, from left to right are: - the 3 line menu icon - Menu - Find a Cruise - Manage Your Vacation - CelebrityXCruises* (in center) - Check In - Sign Up/Log In - Search icon - Telephone receiver icon So you can sign into your Celebrity account using the Sign Up/Log in link right at the top of the first page. However, using Firefox on the Windows 10 computer, the top line of the same Celebrity website shows only three of the items: - the 3 line menu icon - CelebrityXCruises* (in the center) - Telephone receiver icon There is no Sign Up/Log In option displayed there. Why the difference??? Edited August 20, 2017 by fleckle Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 21, 2017 Author #62 Share Posted August 21, 2017 Computer Type: HP Operating System: Windows 10 updated Browser: Edge and IE Cookies/ Cache Cleared: yes In Private Browsing: yes Logged In: Asks me to log in 3 times. twice on home page, then shifts to Log in page where I have to do it a third time before it takes. On IE the computer freezes for 15-20 minutes before it goes to dashboard Deposited Reservation: yes Searching for new booking: yes, but too cumbersome and too many steps to find any Searching for shore excursions: no Searching for dining/beverage: no Luggage tags: too soon Cruise Connection Sign Up: Did it on old site prior to new launch Booked through Celebrity or TA: TA Before or after final payment: After Error Encountered: 1.Can't access travel arrangements or manage reservation. Get message telling me to "please complete your booking prior to making travel arrangements" and 2."please complete primary guest information to modify reservation 3. Have to log in 3 times on two different screens 4. Have to click "manage your reservation" on 3 different screens Link to comment Share on other sites More sharing options...
fleckle Posted August 21, 2017 #63 Share Posted August 21, 2017 A link to this thread has been sent to the head of Celebrity IT. .......... We do appreciate your efforts, Luvcrusn. But have you received any type of acknowledgment (other than possibly an automated reply)? It would be helpful if the head of Celebrity IT would post a reply here on this thread to let us know if he/she is actually reading our comments and doing something about them. Or are we all just wasting our time posting our problems here? Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 21, 2017 Author #64 Share Posted August 21, 2017 We do appreciate your efforts, Luvcrusn.But have you received any type of acknowledgment (other than possibly an automated reply)? It would be helpful if the head of Celebrity IT would post a reply here on this thread to let us know if he/she is actually reading our comments and doing something about them. Or are we all just wasting our time posting our problems here? I've been in contact both by phone and email. I was told many of the problems will be addressed by the end of the month. Some of the problems mentioned here and on some of the other threads were pointing out problems that they thought were already addressed but found out they were not. I agree completely that it would be helpful if there were a post from Celebrity addressing the issues. Link to comment Share on other sites More sharing options...
varoo Posted August 22, 2017 #65 Share Posted August 22, 2017 (edited) ........As for problems, I still have intermittent problems just getting the Sign Up/Log In to work from the main website at https://www.celebritycruises.com/using Firefox 54.0.1 with Windows 10. Continuing: Problems accessing X reservations (using the same computer but with Firefox 55.0.2) 1) First Problem - logging into user account When I click the menu icon (3 lines at upper left of initial X website screen} it displays a black screen with a list of 17 items. The first choice, at top of the list, is The Celebrity Distinction. The last choice at bottom of the list is Sign up/Log In This is what I want, but it appears to be a dead link because nothing visible on the screen changes when I click it. The problem is that the user does not see the prompts to enter Username and Password because they are not visible on the screen at this point. The person who clicks Sign up/Log In should immediately see the places to enter Username and Password, without needing to guess where they are hidden. 2) Second related problem - accessing my reservations Then, once I am logged in, it displays the same black screen again, only now the last choice at the bottom of the list is Welcome UserName (instead of Sign up/Log In) But yet again, clicking it appears to be a dead link as the display on the screen does not change. However, if I scroll up above the screen display, it says Welcome Username followed by the options My Dashboard My Favorites My Reservations Captain's Club My Profile Logoff This list of choices should be displayed on the screen as soon as the user clicks on Welcome UserName, (or at least give a hint telling the user to scroll up above the top of the screen to continue). Here again, the website should be user-friendly so that the user does not need to guess where the next place to continue may be hidden. Edited August 22, 2017 by varoo Link to comment Share on other sites More sharing options...
varoo Posted August 22, 2017 #66 Share Posted August 22, 2017 Forgot to add: What is possibly even more maddening is when it is inconsistent and doesn't work the same way each time. One time it will show me all my reservations, just the way it used to do, and another time it asks me to type in the reservation number and other info for each reservation individually, just to aggravate me. Link to comment Share on other sites More sharing options...
varoo Posted August 22, 2017 #67 Share Posted August 22, 2017 Just found another one when trying to log out from the screen that shows Welcome Username followed by the options My Dashboard My Favorites My Reservations Captain's Club My Profile Logoff I click Logoff. It displays a box that says You are leaving Manage Your Reservation Please click Proceed to continue. I click Proceed. It spins and then displays the exact same box again each time I click Proceed, over and over. I give up and will just let it time out. Link to comment Share on other sites More sharing options...
fleckle Posted August 24, 2017 #68 Share Posted August 24, 2017 (edited) None of the "View More FAQs" links on the Customer Support page work at https://www.celebritycruises.com/company/customer-support/help-and-faqs/post-cruise/all-post-cruise-faqs When you click any of the "View More FAQs" links, they just keep displaying the same page you were already on, never showing any more FAQs. It appears that the person responsible for posting the FAQs just put code for the links in as place holders, then left to do something else and forgot to come back to complete the links to go to the appropriate places. Edited August 24, 2017 by fleckle Link to comment Share on other sites More sharing options...
CEOofVacation Posted August 29, 2017 #69 Share Posted August 29, 2017 New one today. After log in, click on Dashboard: Whoops! Something went wrong You do not have a loyalty number associated with your account. Please contact Captain's Club at "1-844-418-6824" so that we can assign you a loyalty number. To plan your reservation, please call CLOSE Link to comment Share on other sites More sharing options...
CEOofVacation Posted August 29, 2017 #70 Share Posted August 29, 2017 ...below shows: Cruise History TOTAL CRUISES You haven't sailed with us yet Link to comment Share on other sites More sharing options...
CEOofVacation Posted August 29, 2017 #71 Share Posted August 29, 2017 Just as I suspected, the system "lost" our profiles. Click on profile: Personal Information (#) Edit NAME Information Not Entered PHONE NUMBER Information Not Entered EMAIL ADDRESS Information Not Entered DATE OF BIRTH Information Not Entered ADDRESS , CITIZENSHIP Information Not Entered GENDER Information Not Entered OCCUPATION Information Not Entered Please Note: Changes can only be made to online reservations. If you notice an error or incomplete information that you are not able to change on this form, please contact your Travel Agent or International Representative Link to comment Share on other sites More sharing options...
golferwife Posted August 29, 2017 #72 Share Posted August 29, 2017 I am getting that as well on both the Celebrity and RCCL website. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Swinden Posted August 29, 2017 #73 Share Posted August 29, 2017 New one today. After log in, click on Dashboard: Whoops! Something went wrong You do not have a loyalty number associated with your account. Please contact Captain's Club at "1-844-418-6824" so that we can assign you a loyalty number. To plan your reservation, please call CLOSE I encountered the same problem just now....so this is possibly a system wide issue. When I logged on yesterday, our CC #s were listed. So this is something that has happened overnight. Possibly a database upgrade with CC #s not porting over. Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 29, 2017 Author #74 Share Posted August 29, 2017 My booking is paid in full and I completed online check-in 3 days prior to it opening and printed Xpress pass. Today it says I need to print it and I don't have a Captains Club number associated with my account. Tried Edge, Chrome, IE and Firefox with and without deleting cookies, cache and with and without incognito windows on two different computers using Windows 10 and Windows 8 and also with two different tablets. I cannot book travel arrangements because I get an error message telling me to please complete my booking prior to making travel arrangements. Link to comment Share on other sites More sharing options...
bEwAbG Posted August 29, 2017 #75 Share Posted August 29, 2017 What I don't understand is the constant need to check and recheck and re-re-check everything. At this point, you're just looking for issues to complain about. Everyone and their mother knows there are website issues (many of which have existed for years). Why freak out about it constantly? We all know it's ridiculous, and Celebrity knows it's happening. Seems like added stress for no good reason. I'd just cancel altogether because it's going to color your onboard experience if you're this obsessed. Link to comment Share on other sites More sharing options...
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