excitedofharpenden Posted January 8, 2018 #126 Share Posted January 8, 2018 Phil I was under impression that shoreside calls only were applied to suites Royal,Penthouse,and also Signature....did not know calls were made to NON-Suite passengers. Supposed to be Zenith Captain's Club too I think. Phil Link to comment Share on other sites More sharing options...
Rare C-Dragons Posted January 8, 2018 #127 Share Posted January 8, 2018 I’m afraid I had to chase, got the call a few days beforehand, but they hadn’t done what I asked them to do (which wasn’t a lot!). Once on the ship the MC couldn’t have been more helpful, but the Shoreside Concierge service? Not impressed. Phil Phil, We had an opposite experience on our last cruise. The shoreside Concierge contacted us a couple of weeks ahead and did request everything we asked for including numerous specialty dining reservations. She even forwarded the email she received from us to the MCC. The problem was the MCC did not double check that everything was confirmed on board. During the cruise, even though we were assured by the MCC on day one that all was taken care of, we discovered that many things had fallen through the cracks. First time we weren’t impressed with the MCC. Link to comment Share on other sites More sharing options...
Paulras Posted January 8, 2018 #128 Share Posted January 8, 2018 Does MC include wines/champagnes and spirits that are above the $13 Premium bev package limit? Trying to understand if there is any other benefit to using their bar besides the private space if you also have the premium package. Sent from my SM-G950U using Forums mobile app Link to comment Share on other sites More sharing options...
excitedofharpenden Posted January 8, 2018 #129 Share Posted January 8, 2018 Phil,We had an opposite experience on our last cruise. The shoreside Concierge contacted us a couple of weeks ahead and did request everything we asked for including numerous specialty dining reservations. She even forwarded the email she received from us to the MCC. The problem was the MCC did not double check that everything was confirmed on board. During the cruise, even though we were assured by the MCC on day one that all was taken care of, we discovered that many things had fallen through the cracks. First time we weren’t impressed with the MCC. Hi Sherry. To be honest I guess I would prefer it the way it happened to me. There were no issues onboard sorting out what needed to be done and more besides and the MCC, Nadia was great. It was just a disappointment that the shoreside promises prior to the cruise weren’t carried out. That of course could have been to do with communication to the ship. Phil Link to comment Share on other sites More sharing options...
Gonzo70 Posted January 8, 2018 #130 Share Posted January 8, 2018 Does MC include wines/champagnes and spirits that are above the $13 Premium bev package limit? Trying to understand if there is any other benefit to using their bar besides the private space if you also have the premium package. Sent from my SM-G950U using Forums mobile app There is not a hard & fast rule on a price limit at MC. On the first day most of the items stocked there would fall at $13 or less, but you can request wine/beer/spirits that you like that are not already stocked and the concierge or bartender will generally (at least in my experience on Summit and Infinity) try and get it for you in the near future. I have sometimes requested items that have exceeded $13, but have never requested anything that was WAY over that limit. So long as you are not requesting something super premium they seem to oblige and there is never a charge. However if one were to request an item far above the $13 limit, such a request may very well be denied. Since there is no set rule on this, many factors likely come in to play in where the line is drawn. Link to comment Share on other sites More sharing options...
Gracie115 Posted January 8, 2018 #131 Share Posted January 8, 2018 It is correct that the Reflection design has more suites and thus the Luminae and MC are busier. I am not sure it is twice as many as you suggest, but I do not have the actual number. However the Aqua Class Suites have always have always included the benefits of Sky Suites. There were a few additional benefits unique to Aqua Class as well. There are no Aqua Class Suites anymore all have been reclassified as Sky Suites. Link to comment Share on other sites More sharing options...
Gracie115 Posted January 8, 2018 #132 Share Posted January 8, 2018 Phil I was under impression that shoreside calls only were applied to suites Royal,Penthouse,and also Signature....did not know calls were made to NON-Suite passengers. It also includes Celebrity Suite guests, at least it has been for us on 3 cruises. Link to comment Share on other sites More sharing options...
Rare C-Dragons Posted January 8, 2018 #133 Share Posted January 8, 2018 Hi Sherry. To be honest I guess I would prefer it the way it happened to me. There were no issues onboard sorting out what needed to be done and more besides and the MCC, Nadia was great. It was just a disappointment that the shoreside promises prior to the cruise weren’t carried out. That of course could have been to do with communication to the ship. Phil You hit the nail on the head, the problem is communication from shore to ship and ship to shore. Yes, it sounds like your on board experience was less complicated and frustrating. But in our case it ended up being a “teachable moment” as the Suite Concierge was able to implement a plan for the MCC to use going forward to avoid any other guests having the same experience that we did. Hopefully it will work. Link to comment Share on other sites More sharing options...
warmwinds Posted January 8, 2018 #134 Share Posted January 8, 2018 Besides specialty dining, what else would the pre-call be used for? Link to comment Share on other sites More sharing options...
docmark Posted January 8, 2018 #135 Share Posted January 8, 2018 Besides specialty dining, what else would the pre-call be used for? Any special request you could think of !! I always substitute the "Liquor" with wines for the Bar set-up ,e.g. .. Link to comment Share on other sites More sharing options...
Rare C-Dragons Posted January 8, 2018 #136 Share Posted January 8, 2018 It is correct that the Reflection design has more suites and thus the Luminae and MC are busier. I am not sure it is twice as many as you suggest, but I do not have the actual number. However the Aqua Class Suites have always have always included the benefits of Sky Suites. There were a few additional benefits unique to Aqua Class as well. I actually did check the numbers in 2015 when X announced that Sky suites were given access to MC. All S-class ships, except Reflection have a total of 44 Sky suites. Reflection has a total of 84: 52 “regular” Sky suites, and 32 “Aqua class” suites for a total of 84. At double occupancy Reflection would have 168 Sky Suite passengers while all other S-class ships would have only 88. So Reflection could have up to 80 (or more) suite guests, not twice as many. 😉 Link to comment Share on other sites More sharing options...
warmwinds Posted January 8, 2018 #137 Share Posted January 8, 2018 Any special request you could think of !! I always substitute the "Liquor" with wines for the Bar set-up ,e.g. .. I'm just trying to figure out what you ask for in advance as opposed to what you ask your butler to do when you get there. Link to comment Share on other sites More sharing options...
Rare chemmo Posted January 8, 2018 #138 Share Posted January 8, 2018 Besides specialty dining, what else would the pre-call be used for? We have a set list we modify.... Pillow requests. Beer, soda, water in suite. Bar set up. First couple of night dining requests. Sail away set up requested if we are cruising with friends. A couple of minor medical needs. I have to be honest, we did find communication better when it was direct with the Michael’s Club host.... We can never understand why some of our requests (spirits) may get through but the butler may not have our beer/soda requests....It is never an issue for us, butlers always sort everything in minutes. However, it must add pressure on the staff - as they are pulling out the Fosters and putting in the Coronas they must think ‘If only someone would let us know beforehand and save us loading this bar twice’.... Link to comment Share on other sites More sharing options...
eileenover Posted January 9, 2018 #139 Share Posted January 9, 2018 It also includes Celebrity Suite guests, at least it has been for us on 3 cruises. We've always been in Celebrity suites ---- the call has always come through. Sadly, once in a while our requests have fallen on deaf ears somewhere down the communication line. It's not the end of the world if our preferences need to be dealt with when once aboard ----but a life-threatening allergy is a problem. Celebrity got it wrong once ----never again! Now I do the medical paperwork, let the Luminae matre'd know, let my butler know, let the bar staff know, let the MC concierge know.... Link to comment Share on other sites More sharing options...
KinniZen Posted January 9, 2018 #140 Share Posted January 9, 2018 Does anyone know if Richard is still a butler on the M Class ? We had many many butlers but Richard IS the absolute Best ! As far as Concierge on land Tanji is to us the best one. I do not know why some of them are not even returning phone calls. Link to comment Share on other sites More sharing options...
docmark Posted January 9, 2018 #141 Share Posted January 9, 2018 Does anyone know if Richard is still a butler on the M Class ?We had many many butlers but Richard IS the absolute Best ! As far as Concierge on land Tanji is to us the best one. I do not know why some of them are not even returning phone calls. Tanji is great Link to comment Share on other sites More sharing options...
TeeRick Posted January 10, 2018 #142 Share Posted January 10, 2018 We've always been in Celebrity suites ---- the call has always come through.Sadly, once in a while our requests have fallen on deaf ears somewhere down the communication line. It's not the end of the world if our preferences need to be dealt with when once aboard ----but a life-threatening allergy is a problem. Celebrity got it wrong once ----never again! Now I do the medical paperwork, let the Luminae matre'd know, let my butler know, let the bar staff know, let the MC concierge know.... Celebrity has added the new position of Suites Manager on most if not all ships. The SM is the person above the MC Concierge and butlers. You can go to the SM with any requests or issues too. Not sure if you can email them prior to your cruise. Link to comment Share on other sites More sharing options...
margsipie Posted January 11, 2018 #143 Share Posted January 11, 2018 Does MC on the Connie have the self service coolers? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
happy 2 b cruising Posted January 11, 2018 #144 Share Posted January 11, 2018 Does MC on the Connie have the self service coolers? Sent from my iPhone using Forums I think only the Silhouette & Reflection has the self service coolers in MC. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted January 11, 2018 #145 Share Posted January 11, 2018 There were some self serve coolers on Millennium but not sure what was in them. Link to comment Share on other sites More sharing options...
Rare groryjm Posted January 11, 2018 #146 Share Posted January 11, 2018 Does MC on the Connie have the self service coolers? Sent from my iPhone using Forums It does have the coolers but they are behind the bar. I seem to recall however on the very rare occasions when there is no one manning MC to ask they weren't infact locked The wine ones to the side however were locked :( Link to comment Share on other sites More sharing options...
PostcardJar Posted January 11, 2018 #147 Share Posted January 11, 2018 Michael's is great because they get to know you and what you like--it is very personalized. If you want something they don't have, they'll get it. Same for the sommelier in Luminae--we once got a bottle of wine that was exclusive to Tuscan Grille, but we asked and he got it for us. If you're in a suite, it is all about making sure that you have what you want wherever you are. You'll love suite life--it is more than just more room in your cabin. Link to comment Share on other sites More sharing options...
bigbenboys Posted January 12, 2018 #148 Share Posted January 12, 2018 Michael's is great because they get to know you and what you like--it is very personalized. If you want something they don't have, they'll get it. Same for the sommelier in Luminae--we once got a bottle of wine that was exclusive to Tuscan Grille, but we asked and he got it for us. If you're in a suite, it is all about making sure that you have what you want wherever you are. You'll love suite life--it is more than just more room in your cabin. We also love the Suite Life also. When it comes to MC. My favorite MC are in order Reflection, Silhouette for the banks for chillers with beer, water, soda etc, also access to the Nespresso machine. Next would be the 4 M Class ships. You have access to the Nespresso machine and a door to go outside. Last would be the three S Class ships. No access to water, beer, soda or Nespresso machine. Maybe it is just me but I will not go behind a bar to access items in chillers or a Nespresso machine. Link to comment Share on other sites More sharing options...
breezy1200 Posted January 13, 2018 #149 Share Posted January 13, 2018 Thanks everyone for your perspective on MC layout on M Class vs. S Class. Link to comment Share on other sites More sharing options...
kjwinston2019 Posted January 13, 2018 #150 Share Posted January 13, 2018 More pictures from Michael's Club: Link to comment Share on other sites More sharing options...
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