Carnival VIP agents....gone?

[topaz123]

Always use our dedicated phone number for our VIP Carnival Planner. When we tried the extension....We got a recording that .." This extension no longer is in the system". Did Carnival do away with the dedicated VIP planners we have always used?

[louisestwin]

Always use our dedicated phone number for our VIP Carnival Planner. When we tried the extension....We got a recording that .." This extension no longer is in the system". Did Carnival do away with the dedicated VIP planners we have always used?

 

 

Most likely they no longer work there. Hapoen to us also ,but our agent had told us they were leaving the company.

[cuyahoga11]

Have had this happen to me three times. Two got promotions And one quit. Just get another one

 

 

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[sanmarcosman]

What is a VIP agent?

[stargate fan]

Always use our dedicated phone number for our VIP Carnival Planner. When we tried the extension....We got a recording that .." This extension no longer is in the system". Did Carnival do away with the dedicated VIP planners we have always used?

It does indeed sound lie your PVP is no longer working with Carnival. Call the main Carnival number and ask to be sure.

[Micahs Grandad]

It does indeed sound lie your PVP is no longer working with Carnival. Call the main Carnival number and ask to be sure.

 

Stressful job and often they will leave without telling their customers. Ask a cruising friend for recommendation.

[teknoge3k]

What is a VIP agent?

 

 

I think they're talking about a PVP.

[joepeka]

I think they're talking about a PVP.

I think you're right. And it's kind of interesting, our PVP's email signature always identified him as an "Elite Personal Vacation Planner" but I noticed on his last few emails, the "elite" has been dropped. Wonder if there's any significance to that? :confused:

[topaz123]

Our former Agent ( VIP, PVP,?) would always call us during the year with specials, and sometimes would call just to chat a bid. Very friendly, and personable. He would call when we returned and I think this is one of the real great perks of the VIP program. Maybe they don't use these folks anymore>? Thanks for the comments.

[Elaine5715]

If they don't make their quota, they are gone.

[Djptcp]

I used our Platinum phone number in our cabin on our last two cruises, Paradise and Miracle, and was helped both times.

[AAAAmerican]

Dear topaz,

One way to solve and resolve the delima.

Obtain a real Travel Agent ( ASTA)

 

They are Professionals and usually remain for years in the Profession.

Most Agencies/Agencys have TOLL FREE Lines which is a normalcy.

 

They give you a much better cost basis and so many benefits.

 

 

 

 

Always use our dedicated phone number for our VIP Carnival Planner. When we tried the extension....We got a recording that .." This extension no longer is in the system". Did Carnival do away with the dedicated VIP planners we have always used?

[teknoge3k]

Our former Agent ( VIP, PVP,?) would always call us during the year with specials, and sometimes would call just to chat a bid. Very friendly, and personable. He would call when we returned and I think this is one of the real great perks of the VIP program. Maybe they don't use these folks anymore>? Thanks for the comments.

 

They do still have PVPs. It sounds like yours has just left the company. Have you emailed him to see if you get an autoreply or bounce back? I normally don't call my PVP, it's all done through email.

[sb4ever]

Mine left company a couple of years ago. I had to push a little to be assigned a new one. I didn't like just getting a random person. I really like the new PVP I was assigned and she has done well for us.

[pcvtmom]

Mine is still alive and well! We've used the same PVP for 15 years, and I just booked through him yesterday. Sounds like yours has moved on to something else.

[Fatcat604]

Our former Agent ( VIP, PVP,?) would always call us during the year with specials, and sometimes would call just to chat a bid. Very friendly, and personable. He would call when we returned and I think this is one of the real great perks of the VIP program. Maybe they don't use these folks anymore>? Thanks for the comments.

Do you get better deal when you just back from ur cruise? I'm waiting to see if I receive any email offer, but after a week of waiting, there is none.

[CheersPkg4Us]

Mine is still there, and I'm so glad ! Love this guy. Been using him since 2016. He is very knowledgeable !

[elcuchio24]

Dear topaz,

 

One way to solve and resolve the delima.

 

Obtain a real Travel Agent ( ASTA)

 

They are Professionals and usually remain for years in the Profession.

Most Agencies/Agencys have TOLL FREE Lines which is a normalcy.

 

They give you a much better cost basis and so many benefits.

 

That profession will not exist in a decade

[teknoge3k]

That profession will not exist in a decade

 

I am surprised they still do. There are no brick and mortar shops within an hour radius of me.

[elcuchio24]

I am surprised they still do. There are no brick and mortar shops within an hour radius of me.

 

I couldn't even tell you where the closest one is to me. No reason for the overhead of a physical shop anymore, and at this point most folks are at least semi-comfortable with the internet.

 

And yes, there are still some large travel agent companies out there that folks are loyal too....but at this point those are much closer to a virtual travel web site set up then a mom and pop neighborhood travel agent.

[villagenut]

I got an email today letting me know that my pvp had left the company and that i had been assigned a new one. So yes, yours probably left or was promoted

[Bookbug53]

I used our Platinum phone number in our cabin on our last two cruises, Paradise and Miracle, and was helped both times.

 

You used that number to talk with a vacation planner??

[topaz123]

No email, no nothing....guess I'll have to call and request a new PVP..thanks for all the comments. One quick note....on Brick and Mortar travel agents....we lost hope years ago, when a travel agent insisted there were no more flights out of the airport to Miami, UNLESS we went at 11:00 PM flight...that was the break to go to the internet, and found 4 flights were available and for less $$$.

 

Can you request a specific PVP planner? Any thoughts or suggestions of WHOM would be good.

Edited August 31, 2018 by topaz123
Added comment

[10Jan54]

It does indeed sound lie your PVP is no longer working with Carnival. Call the main Carnival number and ask to be sure.

How about their email address. If they are still with carnival that will go through.

[repo-cruiser]

I am surprised they still do. There are no brick and mortar shops within an hour radius of me.

You don't have a triple AAA within a hour radius?