No AC on Anthem of the Seas

[marriedinstthomas2012]

Just now, Spqr105 said:

Agreed. I hope there's more to this story. I'm seeing the $300 credit on the account but maybe there's a possibility of a discounted future cruise as well? I won't know for sure until we speak to guest services. Unless someone already has? 

No, there isn't more to the story. Spoke with guest services and was told corporate office determined this amount and nothing further was being issued.

[marriedinstthomas2012]

Here is what Anthem cruisers received last night. Was told home office decided this and that that is all they were going to do. 

 

If they don't make this right, I will NEVER go on RCI OR CELEBRITY again. We are avid cruisers.

[marriedinstthomas2012]

On 1/15/2019 at 7:18 AM, EBONI325 said:

Thanks for posting, this is not good. I will be on her this Friday, hope all repairs are done by then.

Air conditioning is still out in some areas as of right now. 

[marriedinstthomas2012]

On 1/15/2019 at 8:57 PM, reallyitsmema said:

 

Isn't it a 12 night sailing?  Three days of issues on a 12 night would be 25% of the sailing.

I had 4 nights 5 days without. Some had longer, some shorter. One couple were that way from day 1.

[Buccaneergirl]

For the people on the next sailing, I take a small table top fan (plugs in)on every cruise and pack it in my carry on. Only had a problem once in Baltimore when they wouldn’t let me take it on, so they held it at the cruise terminal and I picked it up when we disembarked.

[marriedinstthomas2012]

19 hours ago, Diamonddanny said:

I know exactly what your sayin....

There is no good place to get a good nights sleep with your family...if it was just me and my wife we could sleep outside or in the diamond lounge. 

But there's drunks and parties and music blasting everywhere.

We cruise again in 30 days on symphony and are now talking about cancelling. Depending on how this is handled.

It was handled very very badly. Guest services said there is nothing they can do and we are to call home office. 

[marriedinstthomas2012]

18 hours ago, Big_G said:

Good luck to all of you. Hopefully Royal does the right thing.

Thanks so much! 

Unfortunately, Royal didn't do the right thing

[molly361]

Sounds like an email to Mr Bayley might be in order

[Diamonddanny]

27 minutes ago, marriedinstthomas2012 said:

Here is what Anthem cruisers received last night. Was told home office decided this and that that is all they were going to do. 

 

If they don't make this right, I will NEVER go on RCI OR CELEBRITY again. We are avid cruisers.

unreal !!!!!

[g4indigo]

2 hours ago, Milwaukee Eight said:

Final payment was nearly 3 months ago. Not sure how one disputes a charge that old???

I booked during thanks giving time and Chase has been good on dealing with disputes especially on cards with annual fee.

[Diamonddanny]

30 minutes ago, marriedinstthomas2012 said:

Here is what Anthem cruisers received last night. Was told home office decided this and that that is all they were going to do. 

 

If they don't make this right, I will NEVER go on RCI OR CELEBRITY again. We are avid cruisers.

unreal !!!!!

Here is our temps over the last 5 days on an interior stateroom . In no order!

$200 for no sleep for a solid 4 nights for all 3 of us. We have had 3 cruises in 4 months!  And have another in 30 days.

Is this how royal treats their loyal customers !!???   I would have been satisfied with a 25% return.   Instead we get another slap in the face with $200.

Because we are in an interior state room instead of a balcony or suite this time.

 

Room 11 205

[reallyitsmema]

41 minutes ago, marriedinstthomas2012 said:

Air conditioning is still out in some areas as of right now. 

 

What areas are still having issues?

[tinaledoux]

Just now, reallyitsmema said:

 

What areas are still having issues?

To my knowledge is deck 8 and several spotty unknown areas throughout ship such as hallways, public spaces, groups of inside rooms

[Diamonddanny]

1 minute ago, tinaledoux said:

To my knowledge is deck 8 and several spotty unknown areas throughout ship such as hallways, public spaces, groups of inside rooms

Deck 11 room 205.  We are finally at 75.

But it won't go any lower. I'm guessing the outside temp is helping a bit!

[tinaledoux]

Just now, Diamonddanny said:

unreal !!!!!

Here is our temps over the last 5 days on an interior stateroom . In no order!

$200 for no sleep for a solid 4 nights for all 3 of us. We have had 3 cruises in 4 months!  And have another in 30 days.

Is this how royal treats their loyal customers !!???   I would have been satisfied with a 25% return.   Instead we get another slap in the face with $200.

Because we are in an interior state room instead of a balcony or suite this time.

 

Room 11 205

Wow! Unbelievable. I'm in shock because there have been several royalists saying that royal would make it right and hinting that we are all over reacting. 

[Fastdak25]

Any word on deck 13? Where I'll be at, interior, on the 26th cruise.  

[Spqr105]

We're on deck 8 and still don't have ac but we're at 72 now so there's really no need. We were just delivered that piece of paper you guys received outlining the reimbursement policy. 

Edited January 17, 2019 by Spqr105

[ecslady]

Since I'll be on the Anthem in May,  I've been following along. 

 

Personally, I think people in the inside & outside cabins should receive the biggest compensation, as they were most affected.  People in a balcony or suite, at least were able to open the balcony door, get some fresh air and/or sleep on the balcony.

[tinaledoux]

Emails for critical people at RCCl.

 

Please send an email about our A/C situation 

[Spqr105]

I sent an email to all of them and will be contacting discover to dispute the charge tomorrow but I doubt I'll be successful especially since we booked in August. 

[cindersdad]

2 hours ago, Fastdak25 said:

Any word on deck 13? Where I'll be at, interior, on the 26th cruise.  

i will be on deck 13 but a balcony. 

[Spqr105]

11 minutes ago, cindersdad said:

i will be on deck 13 but a balcony. 

I'm not superetifious at all but I swear this ship is cursed. Between the poor boy that sadly drowned to the cruise where it listed severely, there are nonstop issues in its 4 year history. 

[hancock]

I think those who have been affected by the AC outage are not being treated fairly.  I am not on the ship.  I have emailed corporate to let them know that, as a stockholder, I am appalled by the small amount of the offer RCL has decided upon.

 

I suggest that all who have been affected continue to fight the measly offer.  I was on the Explorer of the Seas noro outbreak a few years back. We kept complaining about what RCL offered us.  They eventually came to a much better offer which we did accept.  Also suggest that someone contact the media about the situation.

[ZoeyVictoria]

Sadly, it appears that the norovirus issue on the Oasis might have received such prompt and excellent compensation because of the bad PR.  That compensation resulted in a lot of people (including me) admiring RCI for the way they handled a problem that was not really under their control.  The a/c problem on the Anthem has not received any media attention, and even though the problem should have been under their control, it appears that the situation doesn't present a large enough opportunity to look good to the general public for them to appropriately compensate the people who were affected.  I wonder if that would have been different if the ship were to be met by the media upon return to port to interview the people whose vacations were severely impacted?

[GW248]

Does travel insurance help at all in situations such as this?