Ocean Medallion Question Thread - Part 1

[olegna]

15 minutes ago, mrsihopes said:

received our Medallion for upcoming cruise today and requested a lanyard.   are all of the lanyard inserts blue, not the medallion itself just the thing to put the medallion in.    Thanks.    

Ditto, received mine as well. 

Medallion color is based on your captain circle level. 

 

https://photos.app.goo.gl/Kc2Dv9LFGBe1B7on8

[mrsihopes]

13 minutes ago, olegna said:

Ditto, received mine as well. 

Medallion color is based on your captain circle level. 

 

https://photos.app.goo.gl/Kc2Dv9LFGBe1B7on8

Perfect thank you so much.   appreciate it.

[Astro Flyer]

Today’s update of my iOS version of the MedallionClass app added OceanConcierge so it’s no longer necessary to access it through a web browser.

 

[OzPilot]

6 hours ago, Astro Flyer said:

Today’s update of my iOS version of the MedallionClass app added OceanConcierge so it’s no longer necessary to access it through a web browser.

 

Thanks for the information, Frank. I saw your post appear and started looking for the update. It wasn’t available here in Australia until about 5 hours later. But I have it now and it’s working perfectly. 👍 Cheers. Bill 

[ecs66]

Cellular At Sea (CAS) wireless may have been eliminated on Medallion ships.  We'll be on "Sky" in February 2020.  Can anyone verify that this is true?  I've contacted Princess six times with the question.  Three reps have said CAS is gone.  Three reps have "guaranteed" it'll be available.  ("Sky" doesn't show up on Verizon's list of ships.  In the past, our ships have been on the list.)

 

We've used CAS consistently for years while cruising Princess to communicate 24/7 with the caretaker for my 95-year-old mother, and for the sitter back home.  If Princess has reverted to 1980s communication, i.e., the phone in the cabin, we'll need to cancel this cruise and go with another line.

 

Does anybody know what's true?  Appreciate any info!

[moresun]

7 hours ago, Astro Flyer said:

Today’s update of my iOS version of the MedallionClass app added OceanConcierge so it’s no longer necessary to access it through a web browser.

 

If this is available for Android, does this mean I have to delete and then down load a new version of Medallionclass ,hope not as everything is currently uploaded and ready to go!

[OzPilot]

41 minutes ago, moresun said:

If this is available for Android, does this mean I have to delete and then down load a new version of Medallionclass ,hope not as everything is currently uploaded and ready to go!

For iOS/iPhone it was merely an update - not delete and reinstall. 

Edited October 12, 2019 by OzPilot

[moresun]

Fantastic, thanks!

[Denmal]

Anyone having trouble today - My medallion app keeps telling to me connect to the internet when I try to access Ocean ready - and I AM connected to the internet ... HUM..

[polmcs]

Same here on my android phone. I’m connected to the Internet and I get the same error message.

 

what is really worrying is that when I hit my ocean profile, I see the right avatar and the right cabin, booking number and captains circle level, but when I click that journey I see a completely different booking/cabin number  and embarkation date (not association with my future cruises) and the captains circle level is wrong.

[BigTimeCruiser]

I'm getting that I am not connected on my Android phone.  When I go into my Profile, then My Journeys, I can see two Bookings that are not mine and with the wrong Captain's Circle level.  Both of these bookings have me embarking in May of 2019???

Edited October 12, 2019 by BigTimeCruiser

[Denmal]

Wow - that is messed up - I am going to just print my passes just like I used to for boarding when we get to Barcelona to be safe.  That apps seems to always have major problems .  Revert to old school = paper 

I would check your online personalizer on the web site but I am sure that is right

 

Edited October 12, 2019 by Denmal
add data

[lcruiser]

Same here updated yesterday and now it tells me I am not connected to WiFi even though I am via my home WiFi. It worked before. Hope it did not loose my ocean ready info. 
Now it only wants to connect to medallion net and I am 100 days away from being on board. 

************************************

WARNING DO NOT UPDATE YOUR  MEDALLION APP!!

Edited October 12, 2019 by lcruiser

[polmcs]

51 minutes ago, BigTimeCruiser said:

I'm getting that I am not connected on my Android phone.  When I go into my Profile, then My Journeys, I can see two Bookings that are not mine and with the wrong Captain's Circle level.  Both of these bookings have me embarking in May of 2019???

Yes, the incorrect cruise info I see under my journey is also for a May 2020 departure.

[jjr718]

I called  Princess this morning and they told me it is a medallion program problem. We just have to wait. 

Edited October 12, 2019 by jjr718

[Suncitycruiser1925]

We are on the Dec 7 Sky sailing.   I was able to get ocean ready on the Medallion class app on September 26th and I ordered our medallions and received a confirmation of our order.  

[sultan_sfo]

The Up-dated Medallion software works now for Ipad/OS now (10:30pm PDT Oct 12). Thanks.

[Bethcb]

17 hours ago, polmcs said:

Same here on my android phone. I’m connected to the Internet and I get the same error message.

 

what is really worrying is that when I hit my ocean profile, I see the right avatar and the right cabin, booking number and captains circle level, but when I click that journey I see a completely different booking/cabin number  and embarkation date (not association with my future cruises) and the captains circle level is wrong.

Same problem today. Shows not connected and strange cruise dates, captain circle level etc. 

[JEM4205]

I tried it just now and it seems to be working. Yesterday it was not.  Android tablet Wi-Fi connection

Edited October 13, 2019 by JEM4205

[jennybenny]

Yes, I can access booking today by booking number but Now it’s not recognizing the passports it shows there and it you try to update I get an error. SO BRUTAL. The second that goes green I’m doing a print screen! 

[polmcs]

Seems to be working for me on a Samsung Note 9

[Ombud]

Delete

Edited October 14, 2019 by Ombud

[cruzin4us]

yeah, mine shows I'm on Regal Princess when I sail today on Royal 🙂

[Ombud]

18 minutes ago, cruzin4us said:

yeah, mine shows I'm on Regal Princess when I sail today on Royal 🙂

Mine's fine fortunately bc I noticed this morning that my printers broken. 

 

 

 

Edited October 14, 2019 by Ombud
Omit name / room

[lemoney]

If we order accessories for the medallion will we also get the complimentary lanyard?  I think I would like the clip but I would like the lanyard as a back up.  Otherwise I will just get the lanyard and get a clip when we get onboard.  Thanks!