katanna Posted July 20, 2019 #1 Share Posted July 20, 2019 I booked my honeymoon cruise (for December) a month ago and paid my deposit. I would like to now see a receipt or an itemized list of what the charges were/are (what was the original cost, what were taxes, fees, etc.) as well as when all of the payments are due, but all I can find on my account is a "pay in full (or enter a custom amount)" area. Meaning I can't find an itemized list of what the charges were, what I have already paid, etc. Anyone know where to find something like that on RCI's website? Thanks! Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted July 20, 2019 #2 Share Posted July 20, 2019 Ask whomever you booked with to send you a booking confirmation Sent from my SM-N950U using Tapatalk Link to comment Share on other sites More sharing options...
TwizzlersAddict Posted July 20, 2019 #3 Share Posted July 20, 2019 You can use this automated number to get an updated invoice: 866-562-7625, press #4, if you booked with Royal directly. 3 1 Link to comment Share on other sites More sharing options...
katanna Posted July 20, 2019 Author #4 Share Posted July 20, 2019 Thanks all! I did book with RCI directly (on their website). Link to comment Share on other sites More sharing options...
foxgoodrich Posted August 20, 2021 #5 Share Posted August 20, 2021 (edited) I have the same situation - no receipt or invoice was ever sent after I booked last month. I did get a confirmation email that acknowledged my booking, but it just promoted discounts on cruise planner stuff and did not include a receipt or invoice. All I could get on the website was the final payment amount, no breakdown. I noticed last night that the price had gone down on our cruise, and this morning it had gone down a bit more so I stayed on hold for 20 min and finally talked to a real person. She emailed me both the original invoice and the repriced one (saved $126.) The number I called was 800-398-9819. I can find no way on the website to view the invoice/receipt though! Judy Edited August 20, 2021 by foxgoodrich 1 Link to comment Share on other sites More sharing options...
molly361 Posted August 20, 2021 #6 Share Posted August 20, 2021 1 minute ago, foxgoodrich said: I have the same situation - no receipt or invoice was ever sent after I booked last month. I did get a confirmation email that acknowledged my booking, but it just promoted discounts on cruise planner stuff and did not include a receipt or invoice. All I could get on the website was the final payment amount, no breakdown. I noticed last night that the price had gone down on our cruise, and this morning it had gone down a bit more so I stayed on hold for 20 min and finally talked to a real person. She emailed me both the original invoice and the repriced one (saved $126.) I can find no way on the website to view the invoice/receipt though! Judy There is no place online to view it Link to comment Share on other sites More sharing options...
dianajo67 Posted August 20, 2021 #7 Share Posted August 20, 2021 You can get the invoice emailed to you almost instantaneously if you call the customer service number (listed above) and go through the phone tree to get to the automated assistant. Only works if you booked directly. I do it routinely now as soon as I’m finished booking. Do think it’s idiotic that royal can’t just send them out automatically like virtually every other online retailer in the world. 3 Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted August 20, 2021 #8 Share Posted August 20, 2021 33 minutes ago, dianajo67 said: You can get the invoice emailed to you almost instantaneously if you call the customer service number (listed above) and go through the phone tree to get to the automated assistant. Only works if you booked directly. I do it routinely now as soon as I’m finished booking. Do think it’s idiotic that royal can’t just send them out automatically like virtually every other online retailer in the world. That would mean that somebody in RCI's IT department was smart enough to program the system to do it. If you've followed RCI at all, you know that that person does not exist. 1 Link to comment Share on other sites More sharing options...
2chiefs Posted August 20, 2021 #9 Share Posted August 20, 2021 56 minutes ago, cruiseguy1016 said: That would mean that somebody in RCI's IT department was smart enough to program the system to do it. If you've followed RCI at all, you know that that person does not exist. That person does too exist. RCI just hasn't hired him/her yet.... 😀😄 1 Link to comment Share on other sites More sharing options...
rbdavis3951 Posted August 21, 2021 #10 Share Posted August 21, 2021 19 hours ago, cruiseguy1016 said: That would mean that somebody in RCI's IT department was smart enough to program the system to do it. If you've followed RCI at all, you know that that person does not exist. Maybe that person once did work for RCI but was fired for gross competence. 🤷♀️. Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted August 21, 2021 #11 Share Posted August 21, 2021 Who worries about this minutia? Link to comment Share on other sites More sharing options...
mayleeman Posted August 21, 2021 #12 Share Posted August 21, 2021 21 minutes ago, rbdavis3951 said: Maybe that person once did work for RCI but was fired for gross competence. 🤷♀️. So the IT dept is empty? Link to comment Share on other sites More sharing options...
Rare orville99 Posted August 21, 2021 #13 Share Posted August 21, 2021 On 7/20/2019 at 1:35 AM, TwizzlersAddict said: You can use this automated number to get an updated invoice: 866-562-7625, press #4, if you booked with Royal directly. I believe you can do this even if you booked through a TA as long as you have the booking number. Link to comment Share on other sites More sharing options...
foxgoodrich Posted August 21, 2021 #14 Share Posted August 21, 2021 I booked online myself this time, even though we've almost always booked through a TA in the past (a good friend) and she has always instantly emailed us an invoice. She gets the invoice from Royal, so I know they have them and I know they're instantly available. I just couldn't figure out how to get one. Thanks, TwizzlersAddict - I didn't know how to do that automated number thing. I'll try that next time... Judy Link to comment Share on other sites More sharing options...
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