New to Royal-quick question

[3poundpuppies]

First cruise with Royal coming next year. I logged in to make a payment on our Oasis trip next August and it is telling me I don't have a balance due.  I've read on here before that the planner and their website isn't the best.  Is there a secret Santa, or did they lose me? Lol.  I still have a booking number and my cabin I picked.

[Ourusualbeach]

Call. Website sucks 

[matj2000]

This is why you should use a Travel Agency.

 

Now you have to call and help them figure out how to fix it.

 

But at least you have "control" over your booking😆

[Ren1216]

22 minutes ago, matj2000 said:

Now you have to call and help them figure out how to fix it.

 

Funny... but probably true!

 

OP -- have evidence of your deposit?

[3poundpuppies]

I do!  I figured out how to make a payment on it though. If I go to the generic make a payment spot I'm able to enter the booking number, then the balance comes up. So, no secret santa, lol.   Just weird how on the planner it said I had no balance!

[molly361]

1 hour ago, 3poundpuppies said:

First cruise with Royal coming next year. I logged in to make a payment on our Oasis trip next August and it is telling me I don't have a balance due.  I've read on here before that the planner and their website isn't the best.  Is there a secret Santa, or did they lose me? Lol.  I still have a booking number and my cabin I picked.

Go to the main page on Royals website and all the way on the bottom of the first page is a make a payment option. That is how I had to do it

Edited December 15, 2019 by molly361

[Mr. Candyman]

14 minutes ago, 3poundpuppies said:

I do!  I figured out how to make a payment on it though. If I go to the generic make a payment spot I'm able to enter the booking number, then the balance comes up. So, no secret santa, lol.   Just weird how on the planner it said I had no balance!

I haven't made one payment for my September 2020 cruise and it says no balance due.....I would love for that glitch to stick

Edited December 15, 2019 by Mr. Candyman

[hotsauce126]

1 hour ago, matj2000 said:

This is why you should use a Travel Agency.

 

Now you have to call and help them figure out how to fix it.

 

But at least you have "control" over your booking😆

 

Nah I'd still rather not use a travel agent

[Sunshine3601]

Do you know that final payment is not due till 90 days prior to your sale date?  Keep your money and make money on it instead of giving to rcl early.

[3poundpuppies]

I do, but making payments is the best way for me to budget for the trip. If I don't, I'll wind up cancelling because I will spend it...

[HicksRA]

I have 5 booked right now, 2 paid for and 3 in the fairly distant future with just a deposit. They all say “you don’t have a balance due”. 
Typical Royal website screwups. 

[SRF]

Maybe because it is not DUE until final payment date.

 

Last cruise I booked myself, I could not make the final payment online, I had to call.  And that was 2 - 3 years ago.  

[cruisekap]

I have 3 booked and all say that there is no payment due.  I called to make the final payment for a March cruise.

[BekkaW]

It seems to be a fairly widespread glitch at the moment - people have been reporting this on my cruise groups across various platforms. You can still call to make a payment 

[cruisekap]

Online is working again.