Dahani Posted March 11, 2020 #301 Share Posted March 11, 2020 This doesn't apply to all cruises. Frequently asked questions. How do I make changes to my booking? Are there any exclusions to the offer? This offer is NOT available to guests booked on the following voyages Q009N, Q010N, Q011N, Q012N, Q013B, Q015N, Q015C, Q016N. Link to comment Share on other sites More sharing options...
Mapmuppet Posted March 11, 2020 #302 Share Posted March 11, 2020 Thanks ! Still no mention of the additional OBC if Cunard have applied spend at the orginal time of booking (as part of the incentive ) Link to comment Share on other sites More sharing options...
LittleFish1976 Posted March 11, 2020 Author #303 Share Posted March 11, 2020 5 minutes ago, Dahani said: This doesn't apply to all cruises. Frequently asked questions. How do I make changes to my booking? Are there any exclusions to the offer? This offer is NOT available to guests booked on the following voyages Q009N, Q010N, Q011N, Q012N, Q013B, Q015N, Q015C, Q016N. So if you're on any of those voyages, it's bad luck? That seems very harsh - we're all in the same situation of being loath to submit ourselves to the danger which coronavirus poses to some of us. I think that's very unfair. I haven't commented before now on this matter and I'm a big supporter of Cunard but I think to exclude these particular cruises is the wrong thing to do. Totally unfair. Link to comment Share on other sites More sharing options...
lissie Posted March 11, 2020 #304 Share Posted March 11, 2020 8 minutes ago, Dahani said: This doesn't apply to all cruises. Frequently asked questions. How do I make changes to my booking? Are there any exclusions to the offer? This offer is NOT available to guests booked on the following voyages Q009N, Q010N, Q011N, Q012N, Q013B, Q015N, Q015C, Q016N. Yes I'm on one of those - they were the new itineraries when QE remained in Australia rather than go to Japan plus the relocation cruise to Vancouver. Thought the OBC was too good to be true given the price we paid 1 Link to comment Share on other sites More sharing options...
lissie Posted March 11, 2020 #305 Share Posted March 11, 2020 1 minute ago, LittleFish1976 said: So if you're on any of those voyages, it's bad luck? That seems very harsh - we're all in the same situation of being loath to submit ourselves to the danger which coronavirus poses to some of us. I think that's very unfair. I haven't commented before now on this matter and I'm a big supporter of Cunard but I think to exclude these particular cruises is the wrong thing to do. Totally unfair. Completely disagree - we all booked on those cruises AFTER about the 18 Feb - we knew the risks and got very good prices 2 Link to comment Share on other sites More sharing options...
Roger Ackroyd Posted March 11, 2020 #306 Share Posted March 11, 2020 (edited) "Additional" On Board Spending? That word "additional" doesn't appear on our email. We already have $300 pp ($600 stateroom) OBS. Will we expect $1200? It's not clear. Our cruise, is ex Southampton April 16th. I am assuming that there will be a good number of potential customers who will take the money and FCC and run which leaves the next question: will Cunard run a cruise with potentially just 50% or fewer on board passengers? And next question: what of excursions in Spain and Portugal (Granada and Seville)? Will those still run and if not because of Spanish crackdown on movement just what is the point of sailing down to Spain only to have to stay on board at the ports? You may as well just stay in Southampton and look at the docks from your balconies. I can see Cunard cancelling all cruises On Queen Victoria between now and September. I'll wait until 3 days beforehand and make a decision then. Edited March 11, 2020 by Roger Ackroyd Link to comment Share on other sites More sharing options...
LittleFish1976 Posted March 11, 2020 Author #307 Share Posted March 11, 2020 5 minutes ago, lissie said: Completely disagree - we all booked on those cruises AFTER about the 18 Feb - we knew the risks and got very good prices The situation in Australia has changed dramatically in the three weeks since booking. You are entitled to disagree. 1 Link to comment Share on other sites More sharing options...
lissie Posted March 11, 2020 #308 Share Posted March 11, 2020 Just now, LittleFish1976 said: The situation in Australia has changed dramatically in the three weeks since booking. You are entitled to disagree. Sorry no it hasn't there were cases in Australia when I booked - there are still a few - there were no cases in NZ (where I live) - there are 5 now. We are paying around US$2500 for 2 for a 25 night cruise - it really doesn't get much better than that. We knew about the virus - we knew we took a risk because we couldn't confirm insurance cover for my partner (not for coronavirus), but I dont' see that anything else has substantially changed - except probably the airfare back from Vancouver is probably less now Link to comment Share on other sites More sharing options...
exlondoner Posted March 11, 2020 #309 Share Posted March 11, 2020 I know I'm going to make myself hugely unpopular by what I say, so please remember I say it as someone with a voyage booked for May, which I hope to go on, but realise I may have to cancel at short notice. In which case, I am resigned to losing my money, and, when I booked over a year ago, I knew there risks attached to doing so. So, Cunard is a commercial organisation not a charity, this horrid virus is not in any way their fault, any more than it is mine. Why on earth should people expect them to waive there Ts and Cz? Surely dealing with unusual situations is what Ts and Cs are for. Obviously there is one reason why they should be generous, good will from their customers. But equally we should not feel it is a right. Please don't all shout at once.😀 1 Link to comment Share on other sites More sharing options...
Host Hattie Posted March 11, 2020 #310 Share Posted March 11, 2020 1 hour ago, Mapmuppet said: Thanks ! Still no mention of the additional OBC if Cunard have applied spend at the orginal time of booking (as part of the incentive ) Yes it will be in addition to any OBC you already have. Link to comment Share on other sites More sharing options...
ace2542 Posted March 11, 2020 #311 Share Posted March 11, 2020 48 minutes ago, Roger Ackroyd said: "Additional" On Board Spending? That word "additional" doesn't appear on our email. We already have $300 pp ($600 stateroom) OBS. Will we expect $1200? It's not clear. Our cruise, is ex Southampton April 16th. I am assuming that there will be a good number of potential customers who will take the money and FCC and run which leaves the next question: will Cunard run a cruise with potentially just 50% or fewer on board passengers? And next question: what of excursions in Spain and Portugal (Granada and Seville)? Will those still run and if not because of Spanish crackdown on movement just what is the point of sailing down to Spain only to have to stay on board at the ports? You may as well just stay in Southampton and look at the docks from your balconies. I can see Cunard cancelling all cruises On Queen Victoria between now and September. I'll wait until 3 days beforehand and make a decision then. We have the chance to take $300 obc and cruise we are 43 days out from flight date on the QM TA April 25th. We will likely cancel and take the 40-60 refund/fcc. The thing for us to consider would be will Cunard cancel that cruise anyway, there will likely be thousands of corona cases in nyc by then and what will be like if indeed the QM is a ghost cruise with only a few hundred onboard and what state nyc as a whole wil be in. Link to comment Share on other sites More sharing options...
Roger Ackroyd Posted March 11, 2020 #312 Share Posted March 11, 2020 3 minutes ago, ace2542 said: We have the chance to take $300 obc and cruise we are 43 days out from flight date on the QM TA April 25th. We will likely cancel and take the 40-60 refund/fcc. The thing for us to consider would be will Cunard cancel that cruise anyway, there will likely be thousands of corona cases in nyc by then and what will be like if indeed the QM is a ghost cruise with only a few hundred onboard and what state nyc as a whole wil be in. Hi ace2542, There are so many imponderables at the moment that I can understand people's concern over what to do for the best. At least those of us who have other cruises booked with Cunard - we have a NY/Quebec/NY/Southampton in September and a San Francisco/Brisbane next February - can use the FCC to advantage. But we don't want to be sailing on a ghost ship with just a few hearty souls dotted around the restaurant (presumably at tables for 2!). Economically, as an earlier poster mentioned, Cunard are between a rock and a hard place. They can't afford to have a ship ending up like the two Princess ships, quarantined and out of action but there again the cost of running a cruise without a decent passenger load punches a big hole in the profit. And we'd be hard pushed to spend $1200 OBS in 10 days (but I'd have a pretty good go with the wine list!). Link to comment Share on other sites More sharing options...
bodsfanclub Posted March 11, 2020 #313 Share Posted March 11, 2020 46 minutes ago, exlondoner said: I know I'm going to make myself hugely unpopular by what I say, so please remember I say it as someone with a voyage booked for May, which I hope to go on, but realise I may have to cancel at short notice. In which case, I am resigned to losing my money, and, when I booked over a year ago, I knew there risks attached to doing so. So, Cunard is a commercial organisation not a charity, this horrid virus is not in any way their fault, any more than it is mine. Why on earth should people expect them to waive there Ts and Cz? Surely dealing with unusual situations is what Ts and Cs are for. Obviously there is one reason why they should be generous, good will from their customers. But equally we should not feel it is a right. Please don't all shout at once.😀 Totally agree. Well said. email from Cunard this am re our 21.6 cruise. £900 additional onboard credit if we would like to sail - which is our plan. If we wish to change itinerary we can transfer to another cruise later in the year - which is our second choice plan. Or we can cancel and get fcc for use up to jan 2022. Which would be our third choice option. The itinerary change or cancellation option is available from now until 48 hours before we sail. folks need to remember that this is all out of cunards control and like every business need to think about their bottom line. Perspective is necessary. 1 Link to comment Share on other sites More sharing options...
alc13 Posted March 11, 2020 #314 Share Posted March 11, 2020 16 minutes ago, Roger Ackroyd said: And we'd be hard pushed to spend $1200 OBS in 10 days (but I'd have a pretty good go with the wine list!). I'd start with the Amarones... 1 Link to comment Share on other sites More sharing options...
alc13 Posted March 11, 2020 #315 Share Posted March 11, 2020 2 hours ago, sogne said: For bookings made before 11 March 2020, and departing before 31 August 2020. If you’d like to keep your existing booking, your ship and crew are ready and waiting to welcome you.page... Not showing on the US site. Still waiting for some solid information. Thanks for posting in full. 1 Link to comment Share on other sites More sharing options...
alc13 Posted March 11, 2020 #316 Share Posted March 11, 2020 We're waiting another few weeks to decided about our April QV cruise, assuming the US cancellation policy is like the one posted for UK. For us a major question will be whether ports will allow us to disembark. If that's in doubt we'll have to cancel. Link to comment Share on other sites More sharing options...
Roger Ackroyd Posted March 11, 2020 #317 Share Posted March 11, 2020 4 minutes ago, alc13 said: We're waiting another few weeks to decided about our April QV cruise, assuming the US cancellation policy is like the one posted for UK. For us a major question will be whether ports will allow us to disembark. If that's in doubt we'll have to cancel. Hi alc13, Same with us. As I mentioned earlier, there's little point in cruising to a Spanish port if we aren't allowed to disembark and visit the sights - one of the reasons to cruise. We're holding off any decision until 3 days before cruise (April 16th). Link to comment Share on other sites More sharing options...
longton Posted March 11, 2020 #318 Share Posted March 11, 2020 I think it's a fair and reasonable offer from Cunard. We have two cruises booked. One on QM2 leaving Cape Town on 2 April and one to Norway on QV in August. We'll wait until 3 days before departure to decide our course of action. Link to comment Share on other sites More sharing options...
Rare D&N Posted March 11, 2020 #319 Share Posted March 11, 2020 40 minutes ago, alc13 said: I'd start with the Amarones... I think you'll find there's only one Amarone on the list, and not that expensive. Why not splash out and have a Château Lafite! lol. Link to comment Share on other sites More sharing options...
Rare D&N Posted March 11, 2020 #320 Share Posted March 11, 2020 Does anyone know the answer to this? We booked and paid for an 8 night crossing M019, but arranged to board on day 2, so only on QM2 for 7 nights (although we paid for 8). Will we be entitled to $600 or only $300? Coming home will only be $300 as it's clearly a 7 nighter. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 11, 2020 #321 Share Posted March 11, 2020 4 minutes ago, D&N said: I think you'll find there's only one Amarone on the list, and not that expensive. Why not splash out and have a Château Lafite! lol. Or work with Sommeliers on excellent value bin ends. Link to comment Share on other sites More sharing options...
alc13 Posted March 11, 2020 #322 Share Posted March 11, 2020 4 minutes ago, D&N said: I think you'll find there's only one Amarone on the list, and not that expensive. Why not splash out and have a Château Lafite! lol. Gasp! - a better idea there Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 11, 2020 #323 Share Posted March 11, 2020 2 minutes ago, D&N said: Does anyone know the answer to this? We booked and paid for an 8 night crossing M019, but arranged to board on day 2, so only on QM2 for 7 nights (although we paid for 8). Will we be entitled to $600 or only $300? Coming home will only be $300 as it's clearly a 7 nighter. The details of the actual booking reference reigns Link to comment Share on other sites More sharing options...
Rare babs135 Posted March 11, 2020 #324 Share Posted March 11, 2020 I'm assuming that if the virus is still as bad in the second half of this year the new cancellations, etc will continue? We have a cruise booked for October and at this present time have no intention of cancelling. Link to comment Share on other sites More sharing options...
Rare david,Mississauga Posted March 11, 2020 #325 Share Posted March 11, 2020 3 hours ago, Host Hattie said: Details are here https://www.cunard.com/en-gb/contact-us/travel-health-advisories/flexible-cancellation-policy Thank you, Hattie, for giving us the link. I realise that as Canadians who booked through the US site this doesn't apply to us, but I expect something similar will appear imminently for this side of the pond. 1 Link to comment Share on other sites More sharing options...
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