oldfashioncruiser Posted February 17, 2020 #1 Share Posted February 17, 2020 The past few times I have faxed my stock info to Princess, it showed up later the same day. Not that big of a deal but I wanted to use my OBC's for an excursion. Is it taking longer since they are so busy with canceled cruises? Thanks Link to comment Share on other sites More sharing options...
Wblotner Posted February 17, 2020 #2 Share Posted February 17, 2020 Mine was same day as faxed just 3 weeks ago. 1 Link to comment Share on other sites More sharing options...
thinfool Posted February 17, 2020 #3 Share Posted February 17, 2020 Today is a holiday. Link to comment Share on other sites More sharing options...
Astro Flyer Posted February 17, 2020 #4 Share Posted February 17, 2020 18 minutes ago, oldfashioncruiser said: The past few times I have faxed my stock info to Princess, it showed up later the same day. Not that big of a deal but I wanted to use my OBC's for an excursion. Is it taking longer since they are so busy with canceled cruises? Thanks I’d think everyone at Princess is busier dealing with the affects of Coronavirus on cruises. A month ago I faxed my request in the afternoon & the next morning it had been issued. Link to comment Share on other sites More sharing options...
RMMariner Posted February 17, 2020 #5 Share Posted February 17, 2020 Our last several were within a couple of hours, but we have had it take a couple of days before. 1 Link to comment Share on other sites More sharing options...
antsp Posted February 17, 2020 #6 Share Posted February 17, 2020 Emailed my stock statement, showed up within 3 days Link to comment Share on other sites More sharing options...
Thrak Posted February 17, 2020 #7 Share Posted February 17, 2020 (edited) 1 hour ago, oldfashioncruiser said: The past few times I have faxed my stock info to Princess, it showed up later the same day. Not that big of a deal but I wanted to use my OBC's for an excursion. Is it taking longer since they are so busy with canceled cruises? Thanks You can call 800 872 6779 ext. 30317 (For Confirming OBC Fax Has Been Received). This number and extension is the one for the folks who apply the Shareholder OBC. They will ask what number you faxed your request from - I just tell them FaxZero - and then apply the credit immediately. If you ask them to they will also email you a confirmation. As today is a holiday (President's Day) they may not be working today. Edited February 17, 2020 by Thrak Link to comment Share on other sites More sharing options...
40yearcruiser Posted February 17, 2020 #8 Share Posted February 17, 2020 I faxed my request in 2 weeks ago and it was on my reservations in about an hour. Link to comment Share on other sites More sharing options...
victory2020 Posted February 17, 2020 #9 Share Posted February 17, 2020 I did mine last Thursday & it showed up within an hour. Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 17, 2020 #10 Share Posted February 17, 2020 31 minutes ago, antsp said: Emailed my stock statement, showed up within 3 days Which email address did you use? Link to comment Share on other sites More sharing options...
oldfashioncruiser Posted February 17, 2020 Author #11 Share Posted February 17, 2020 Thanks everyone. And also Thrak for he phone number and extension (most important!!). I faxed them last Wednesday. I will call that number tomorrow afternoon. It has been many years since I emailed them. I did not think you could anymore. Link to comment Share on other sites More sharing options...
RMMariner Posted February 17, 2020 #12 Share Posted February 17, 2020 email? Did not know that was an option. It would sure would be easier. Link to comment Share on other sites More sharing options...
thinfool Posted February 17, 2020 #13 Share Posted February 17, 2020 (edited) 30 minutes ago, Ombud said: Which email address did you use? That poster seems to be in the UK...hard to say if Princess US will accept email...instructions from Carnival Corp are fax or surface mail. I have been using https://faxzero.com/ for several years. No worries. Edited February 17, 2020 by thinfool Link to comment Share on other sites More sharing options...
Thrak Posted February 17, 2020 #14 Share Posted February 17, 2020 You can use email in the UK. It's not an option in the US. 1 Link to comment Share on other sites More sharing options...
antsp Posted February 17, 2020 #15 Share Posted February 17, 2020 52 minutes ago, Ombud said: Which email address did you use? benefits@princesscruises.co.uk Link to comment Share on other sites More sharing options...
waltd Posted February 17, 2020 #16 Share Posted February 17, 2020 For those of us that still use snail mail I had the credit with in a week. I live down the street from Princess. 1 Link to comment Share on other sites More sharing options...
bemis12 Posted February 17, 2020 #17 Share Posted February 17, 2020 3 hours ago, thinfool said: Today is a holiday. Not unless you're a banker or a government employee. Link to comment Share on other sites More sharing options...
Thrak Posted February 18, 2020 #18 Share Posted February 18, 2020 1 minute ago, bemis12 said: Not unless you're a banker or a government employee. I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 18, 2020 #19 Share Posted February 18, 2020 1 minute ago, Thrak said: I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄 🤣 Link to comment Share on other sites More sharing options...
kywildcatfanone Posted February 18, 2020 #20 Share Posted February 18, 2020 We usually see it posted within 2 days of sending in the request. Link to comment Share on other sites More sharing options...
bemis12 Posted February 18, 2020 #21 Share Posted February 18, 2020 12 minutes ago, Thrak said: I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄 if you get worthwhile mail, I would suggest that you’re in a small minority. I no longer get bills or checks, so that just leaves junk mail I only look in my mailbox once a week Link to comment Share on other sites More sharing options...
Thrak Posted February 18, 2020 #22 Share Posted February 18, 2020 (edited) 45 minutes ago, bemis12 said: if you get worthwhile mail, I would suggest that you’re in a small minority. I no longer get bills or checks, so that just leaves junk mail I only look in my mailbox once a week My box is out at the road. I'm waiting on the last two $1,000 Princess Gift Cards. I don't want them sitting in the mailbox on the street. There has been mail theft in the past. (These days I get email from the post office - Informed Delivery - every day so I know what's coming.) My wife still does a small bit of contract work for her ex-boss and received a $1,500 check in the mail a couple of days ago. Mostly we get junk mail - some from Princess of course - but, once in a while, there is something good. Heck, Amazon delivers stuff through the mail sometimes - even on Sunday! It's weird to have USPS mail delivery on Sunday. Edited February 18, 2020 by Thrak 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 18, 2020 #23 Share Posted February 18, 2020 I get all Princess gift cards digitally and save them in the cloud. I too am concerned about mail theft Link to comment Share on other sites More sharing options...
oldfashioncruiser Posted February 18, 2020 Author #24 Share Posted February 18, 2020 Where did your OBC show up? I keep checking under payments and credits and also under credit under Travel summary Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 18, 2020 #25 Share Posted February 18, 2020 (edited) Go into your 'Cruise Personalizer' Select 'Payment and Credits' Select 'Booking Balance' If something shows as a credit ... Scroll down to 'Credits' Look in the 'Onboard Credits for this Booking' That's where the explanation should show up. If it's not there, I'd call my PVP Edited February 18, 2020 by Ombud 1 Link to comment Share on other sites More sharing options...
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